Pacific Coast Shuttles

I writing on behalf of my mother who rode your in your shuttle about 2 weeks ago. she told me that she was NOT taken to the bus station on Tijuana, she was left at the border and had to walk across and catch another bus to the TJ bus station, and had to pay again. IM really upset because when I booked her trip it asked where she wanted to be taken too and one option was the TJ bus station but that did NOT happen. My mom is almost 70 years old and had to pull her stuff across border and still pay for another bus to take her to her destination. UNACCEPTABLE. I feel I should be refund part of the 35.00 i paid since she was not dropped of where I indicated.