Pacific Coast Shuttles

Could be punctual, did a stop where I was there for 20 mins and that made me incredibly late to my final destination.

Great

Great service i was comfortable the whole trip no complaints

Karen was very nice and accommodated me! My ticket was scheduled for 10am but I got there really early and the bus got there dropping people off around 8. They allowed me to leave at 8:30 with a new group which made my life a lot easier!

If you don’t care about your time and plans, then take this bus

I did the reservation for a 9:30 am departure at Santa Ana, I got at the station at 9:00 am and the counter lady told me that there was not bus schedule at 9:30 and I had to wait until 11:30 even that I showed her my reservation I have to talk with someone on the phone to try to solve its problem, finally after arguing with her she offer me a transportation at 10:30, when the van came to the station they have to seat 4 people in a 3 seat row because they oversale the trip, finally when we got to Tijuana border I have to take a taxi to the airport otherwise I have lost my plane Really bad management, bad service on the phone, they don´t care about the service and the customer The driver was nice

I writing on behalf of my mother who rode your in your shuttle about 2 weeks ago. she told me that she was NOT taken to the bus station on Tijuana, she was left at the border and had to walk across and catch another bus to the TJ bus station, and had to pay again. IM really upset because when I booked her trip it asked where she wanted to be taken too and one option was the TJ bus station but that did NOT happen. My mom is almost 70 years old and had to pull her stuff across border and still pay for another bus to take her to her destination. UNACCEPTABLE. I feel I should be refund part of the 35.00 i paid since she was not dropped of where I indicated.