Pick up location and drop off location wasn't accurate. Customer service representative was rude and did not tell me where the drop off location was when I could find my visitors at the location that was broadcast.

PCS had the courtesy to inform me 20 min. Before pick up that GotoBus sold me a previously sold ticket. The weren't cowards. I need a response my my email from your CS dept. Missed my flight still in OC. Missing my Xmas with family. Will never recommend or promote your service.

The "Bus" was an SUV from LA to Barstow and we had to change to a van in Barstow. The schedule was not met (Instead of 7:15pm the bus arrived at 8:00.) The driver (between LA and Barstow) kept picking up his phone to talk to someone and he was not hands free and was distracted many times looking at his phone while driving. There was a long wait in Barstow for the other van to come. It was not as expected and I was nervous because of the lateness of the bus and also the 1st drivers distracted driving. The driver of the 2nd bus was fine and drove without distraction. But he stopped at Jean and we were there for a while and apparently waiting for some other passenger. All in all it was not professional and did not keep to schedule.

They canceled my ticket a few minutes before departure at 4pm because the shuttle got full and they wanted me to wait until 8pm

The shuttle had a flat tire at the junction of the 8 and 805 freeway The driver didn't have the necessary tools to change the flat. We waited over an hour and finally the highway patrol arrived. Another shuttle came that already had passengers so 5 of us with airline reservations were driven to the boarder crossing at San Ysidro. I had to pay an additional taxi fare of $20 to get to the airport. I should be given a full refund since the services were not completed.

I bought my ticket online for the 6pm bus, I got there 30 minutes before and I was informed that they did not have more space for the 6 pm and would have to wait until de 9 pm. They ended up putting me on the 7 pm bus after waiting for an hour. What's the point on buying the ticket online days before if the reservation will not be respected?