- Posted on: 2016-09-22
- Depature: Durham, NC
- Arrival: New York, NY
- Name: Ross Hope
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I recommend this bus!
The bus was running late, and I was concerned if maybe the prick-up location was different, as this is my only form of transportation, I called the number I had associated with the bus. Whoever picked up seemed to already be annoyed and rushed to the the conversation. Told me that sometimes they run late, before I could confirm the pick-up location the call was ended by the staff. She did not confirm anything just gave me a rudimentary response and immediately hung up. When the driver finally came, I showed the card and tried to board, his English was not the best (not a problem) but there was a miscommunication and he tried to leave me without a second thought. Luckily I printed out the bus' intinerary and confirmation receipt, I hopped on right as he was shutting the door and then proceeded to show him the paper, he then hustled me to find a spot on the bus. Neither the staff answering the phone or the bus driver were of any help. I got by on luck.
- Posted on: 2016-08-06
- Depature: Richmond, VA
- Arrival: New York, NY
- Name: Erin
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I recommend this bus!
It was fine for a $37 bus ride from Richmond to NYC. The bus stop was completely empty, and locked up (my bus pick up time was 0520), so I wasn't sure if something was wrong. Then the bus came rolling up and a guy yelled out of the window "you going to New York?" and stopped. The bus was packed full and it was difficult to sleep -- the other people on the bus had been traveling since 7:00 pm the night before! It was relatively clean, but I did not use the bathroom. The bus driver did make a stop at a rest stop, AND we got to NYC 45 minutes early. All in all, next time, I will probably get more sleep before I ride, but I would ride again -- it's so cheap, it's hard to expect anything more than what I got.
- Posted on: 2016-05-18
- Depature: Anderson, SC
- Arrival: New York, NY
- Name: Melva
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I recommend this bus!
My main problems on this trip had to do with the itinerary and the driver's attitude. I booked my ticket on line and it gave my a pick up point as being the Shell Gas Station at 101 Electric City Blvd., in Anderson SC. However, the bus went instead to the Raceway Gas ststion. Fortunately, my husband was waiting with me, so he drove me over to the bus. When I tried to explain to the driver that there was a discrepancy with what the e-ticket said and where he actually picked me up, he said "I don't care." I tried to ask him if he thought that he was displaying appropriate customer service and once again he was rude to me. Gotobus, you really shoukd train your staff in what is appropriate customer service. Yes, many people travel in your buses because it costs less to do so. However, remember that without us you have no business. So you should treat us with respect.
