Please don’t cancel service

Very affordable. Arrives on time!

Excellent trip!

Please continue service

driver told passengers to stay quiet, and they did. It was nice to have a quiet ride for a change.

It was a great experience and seemless in boarding, not having to have an actual printed ticket, the driver had it on his phone...!

The service it was very good .I will recommend to everyone thank you very much .very good help for us

OurBus was so clean and comfortable. Also the bus driver was funny and friendly. Definitely enjoyed the ride.

Bus was in excellent condition, except for audio. Driver announcements were muffled.

its ok good

I had a gut feeling that this was the bus to go.... The price was rite and I chose the time slot. I truly will NOT REGRET IT. The bus arrived 10 minutes early. BIG BIG POINTS, the wifi service was off the hook and the power plugs gave excellent service. Am sold.... ' Chin from the Bronx

Excellent ride, excellent service.

The driver who took over midway was a bit careless.While driving he kept on doing various small things like taking out things from nearby drawers,attending mobile,did not wear seat belt in the beginning....WiFi was not working most of the time.

Not bad

Best experience for the 2nd time.I have used this service for years and never satisfied going to North Carolina.Service needs drastic improvement until I will only recommend to people quick trips only.

First time customer. Nice to be able to compare various bus schedules and fares so easily. Booking was a breeze. Will use again.

The driver was very professional and informative he made the trip great . All the passengers clapped for him once we arrived to NYC! I would look for him to drive every time I ride the bus.

The bus was 2 hours late and I missed my connecting train costing me over 100$

I had the best experience for the first time with gotobus and I thank you.

I just had a great ride with ourbus... the bus was clean, comfortable, and prompt. Our driver, Andrew, offered wonderful customer service as well!!!! I'll be using them to travel again and will highly recommend their service to others.

Delay over two hours not happy

Driver was very courteous and kept passengers informed of estimated arrival times, even where traffic built up or an accident was ahead. Good service. Will definitively recommend.

Good service. Bus driver was alert and kept passengers informed along the way.

I truly truly truly enjoyed my experience on the bus from Lancaster to NY the driver was amazing. Thank you I will definitely travel with you guys again and recommend you to my friends and family 😊

I missed my bus and was rudley told i cant get my money back.

The bus did not leave NY on time and arrived in DC an hour late. There was no rest stop for the passengers. The bus stopped at Maryland House for a long time but the passengers we not allowed to leave the bus. The electrical outlets on the bus were not working so the I could not charge my phone. This was my first trip on OurBus and probably my last.

I think it would be helpful it you added that the NYC pickup is in front of the New York Life building. Seeing numbers on buildings is difficult in that area. Andrew our driver York-NYC deserves 10 ⭐️ s.

excelent

The ride was peaceful, clean and the drivers were very professional, I’ll be riding with OurBus again, thank you for the experience and getting me and my family to our destination safely.

My trip with you was great. Definitively I recommend you to my family and friends

Service and time punctual was excellent.

I had some questions and they solved it online very quickly. I didn't need to print the tickets which made everything easier

Had a horrible experience with them. Initial pickup was @ Madison Av 8am. We saw road closures at the location at 7:30 am. NO NOTIFICATION from bus company. No one picked up customer service phone. When contacted by chat , the lady sent us new location (Lexington Av )7:54am via text and email. We started running there (elderly passengers with luggage)and reached there at 8:10 am and as expected, no bus. There were 8 other passengers like us who missed the bus. One passenger said she was there since 8:05 am and saw no bus. She had received the notification at 7:54 AM along with us. Calls to customer service again with no answer finally we were able to get a hold of someone in chat session who called us and offered a coupon/voucher and told us to use it an re-book for the next bus at 10 am which was $30 costlier. I felt being ripped off. The only silver lining in the whole ordeal was the 10 am bus driver who helped us tremendously! We suffered a lot of frustration due to poor communication from the company and lousy customer service. Not to mention all the programs and booking that we had scheduled in DC had to be cancelled/shifted. I would never travel through them.

Slept the whole trip. Driver was ready to go on time. Bus was very clean. Arrived on time. Couldn't ask for a better trip!

The new bus line from Columbia, MD was excellent. Seats were comfortable and the restroom was exceptionally clean.

I was hesitant at first since it was my first time taking this bus company but I was so impressed! Driver was very friendly and courteous. He always kept us updated on the status of our trip. The seats were clean and comfortable. Most importantly, we got to our destination on time.

The lady was really nice, she offered everyone water. The rash was taken out so it was clean inside the bus.

Iam so glad to post this review of Ourbus This was my first time traveling on this bus the driver was such a beautiful person he helped me on the bus gives everyone a smile and you receive a bottle of water the bus left on time from my departure from New York and left on time on my return from DC please give my love and thanks to the both drivers and the marvelous crew that gave such a clean bus Awesome Experience this will always be my first choice to travel God bless you

Such a great bus ride experience I pray this service is around as long as possible god bless the driver.

The bus had wifi however there was no internet connection. Several of the outlets did not work and the seats were difficult to adjust. Liked the driver checking us in by name though.

on time and friendly staff.

Increíble To find a special Driver and excelent service

this bus was not too cold. Usually in the summer, drivers ramp up the A/C and I freeze. Not this time.

I like the service

Some things didn’t convince me. The air conditioning was so cold and the driver didn’t even listen to us when asked to turn it down a bit. Some seats were dirty too.

I like it! Great! Thank you!

Would definitely recommend to anyone looking for ground transportation

Good ride, smooth. A good experience.

Our bus departed on time, and our driver took safety and punctuality serious BUT when booking the multiple stops were not clear. This trip was extremely long due to the stops and the traffic. I will not be using ourbus again because the trip was simply too long. The many stops made sure that the bus was full. On a long trip, with a back issue I really struggled with discomfort and stiffness.

Great

Bus back did not have movies available as the ride down did.

I was extremely surprised by the total experience including The courtesy water and courteous driver. Thankyou verinuch !

Great

Great service at very reasonable cost!

The ride was safe, our driver was very professional, and the bus was comfortable. Wish the wifi had been better as I couldn't do my work because the connection was too weak.

This bus took forever round-trip. The arrival times kept changing and changing. The NYC to DC trip took 12 hours round trip. Ridiculous at best. I will never take Our Bus again.

I went round trip from New York City to Washington DC the best ride I have ever had the bus was nice and clean wasn't too crowded and the driver very friendly bathroom nice and clean I would definitely ride again

The ride was entirely too long. The bus made two stops on the way to nyc, which i wasn't aware of before I booked.I usually go with megabus and I will not be returning to this company.

Driver was pleasant and professional. He communicated well about the stops and the ETA, and helped me with my bag.

He did not have a list of tickets holders as other drivers do, and this slowed up the boarding process with folks unprepared to show their electronic copy. He also did not make any announcement about the stops, and as a first timer taking this bus, this did not help me to make me feel comfortable. I did not know we reached DC until I saw a sign and noticed everyone was getting off. A passenger had to retrieve my bag which was in the rear of the storage area,and I would have had to crawl into the bus to retrieve it. The driver just stood there. By far my worst experience taking a bus.

Clean and on time

Found bus very clean, driver very professional and departure on time. My only concern was that I observed the driver having to write down on a piece of paper information as we crossed several different state lines. I am hoping he is not required to enter mileage information because this would be a safety concern. In todays current digital age I feel that if he is required to provide the mileage it could be done digitally and safely. Looking forward to riding again in the near future!

Clean bus great ride

Had a great trip & experience. highly recommend!

this was the best! close to my home and other than the additional pick-up stop in NJ it was a direct trip and we were there in record time

Nice bus ride to NYC. Bus is clean. No bad smell in the restroom. It was on time to/from DC and NYC. Great value!

This bus line was pretty new to me and I'm very happy with the look of the clean bathrooms and leather seats. I was pretty much sold on this cleanliness and the professional personnel. The End. I'll use them in the future..

My husband had some stroke related issues and we could not board the bus. Was on hold for 30 minutes and then disconnected. How can we get a credit for the 84 dollars that we paid. Anxiously awaiting a reply. Thank you! Linda Cohn

I did not make a purchase and falsely was told that was the case. However, I would have liked either a credit or a refund. They were horrible to get back to me or work with me. Never again.

First time on the bus! Enjoy the ride and we actually arrived early. The best left from NY to DC. 730 am yesterday

Great I will travel with y'all all the time

I had a very nice round-trip experience, I would highy recommend this company to anybody looking to travel by bus. Thank you for this experience and how do I get my $10 discount next time?

It was first experience with gotobus..everything was good even we arrived early to destination..what else you want more:)

highly recommended great experience & trip...look forward to return trip!

Excellent value and service. WIFI is a little slow, and chargers are available at almost every seat. Toilet on board is clean and convenient. Good experience overall.

Best service ever. Driver Andrew is very friendly and professional. Specially his greeting and announcement was super.

This was my first time with Our Bus so I was nervous but I would definitely book again. The driver was friendly and we left and arrived on time.