Tickets and Confirmation - The tickets are non-refundable, however, you can cancel your ticket up to 30 minutes before departure to transfer your money to OurBus Wallet and use that for booking another ride only on the OurBus app/website. This credit will not be applicable on GotoBus.
How to use the eTicket - Simply present your eTicket on the email or APP to the staff.
Cancellation and Refund - Once a reservation is booked on Gotobus.com, it cannot be canceled by the customer. Duplicate bookings are non-refundable as those seats will have been removed from sales inventory. While the bus operators will make every effort to operate its services as scheduled, when this fails to occur full refunds or alternative travel arrangements will be offered.
Rescheduling - You can cancel your ticket up to 30 minutes in advance and transfer your money to OurBus Wallet. You can now use this credit (only on the OurBus app/website) to book another ticket and reschedule your reservation. You'll need to pay the difference in the cost of both the tickets.
Price Change - We reserve the right to adjust the ticket fare, and the fare for holidays, weekends and special events.
Condition of Use
(1) The ticket is valid only for the date and time stated on the ticket.
(2) Customers must bring a valid ID at boarding for ID Check.
(3) Customer's name (s) on e-ticket must match passenger's (or one of the passengers') name.
(4) **Passenger should arrive 15-20 minutes prior departure time, otherwise the seat might be sold to stand-by passengers.