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Sales Policies

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Tickets and Confirmation - The tickets are non-refundable, however, you can cancel your ticket up to 30 minutes before departure to transfer your money to OurBus Wallet and use that for booking another ride only on the OurBus app/website. This credit will not be applicable on GotoBus.

How to use the eTicket - Simply present your eTicket on the email or APP to the staff.

Cancellation and Refund - Once a reservation is booked on Gotobus.com, it cannot be canceled by the customer. Duplicate bookings are non-refundable as those seats will have been removed from sales inventory. While the bus operators will make every effort to operate its services as scheduled, when this fails to occur full refunds or alternative travel arrangements will be offered.

Rescheduling - You can cancel your ticket up to 30 minutes in advance and transfer your money to OurBus Wallet. You can now use this credit (only on the OurBus app/website) to book another ticket and reschedule your reservation. You'll need to pay the difference in the cost of both the tickets.

Price Change - We reserve the right to adjust the ticket fare, and the fare for holidays, weekends and special events.

Condition of Use
(1) The ticket is valid only for the date and time stated on the ticket.
(2) Customers must bring a valid ID at boarding for ID Check.
(3) Customer's name (s) on e-ticket must match passenger's (or one of the passengers') name.
(4) **Passenger should arrive 15-20 minutes prior departure time, otherwise the seat might be sold to stand-by passengers.

General Information

Schedules - Every effort will be made to operate according to published schedules. The bus carriers will not be liable for delays caused by traffic, accidents, mechanical issues, road conditions, severe weather, and do not guarantee to arrive at or depart from any point as a specific time. Connections cannot be guaranteed and schedules are subject to change.

Arrival Time - The arrival times are estimated for customers' reference. Exact arrival time depends on the traffic situation.

Severe Weather - Customers are encouraged to check the Gotobus Website - Weather Advisory for any bus cancellations on selected routes or call the phone number located on your eTicket for most updated information. Please note that refunds are not given for services canceled due to weather but you may reschedule for an alternative time.

Bicycles - Bicycles may be transported based on space availability. Additional luggage space cannot be reserved.

Child Fares - For some carriers, children under 2 years old may be transported free when not occupying a seat at the exclusion of another passenger when traveling with a passenger paying the full adult fare. Children over two years of age will pay the full adult fare unless specified by a particular carrier or tour provider. Age-based children fares are subject to change without notice. We do not provide car-seats for infants and toddlers.

Pets - Only service pets can be transported. Emotional support animals are not permitted.

Luggage - Each passenger is allowed to carry 1 large luggage up to 50 lbs (For guidance this must not exceed 62 inches when adding the total exterior dimensions of the piece (length + width + height)), and 1 small carry-on bag that will fit in the overhead storage compartments or under the seat. Passengers are requested to take care of their luggage and personal belongings. For guaranteed additional baggage space, please book another ticket. GotoBus & OurBus are not responsible for lost or stolen items.

Objectionable Persons - Bus Companies reserve the right to refuse transportation to any person under the influence of intoxicating beverages or drugs or who is unable to take care of oneself or to any person whose conduct is such, or likely to be such, as to make one objectionable to other passengers.

Cell Phones - "Limited" with respect and courtesy to your fellow passengers.

Wi-Fi - Wi-fi service is offered by some of the carriers in the East Coast. Additional schedules may be added during weekends and holidays which are served by third party's buses, it is not guaranteed that there will be wi-fi access as advertised. Please contact the bus company in advance to confirm service availability.

Minor Travellers - For minors (under 18 years old) traveling alone, the parents must read and sign a consent letter.

Download your consent letter here.