Jet Set Express

Girlfriend and I purchased tickets online 2 days before we left and this was our return trip, 3 days later. Went to the bus as it arrived and the driver was already speaking to the group. He then proceeded read off the passengers. Our names were first and he told us that it would be $40. With a confused look on my face I thought for a second, thinking that we had to pay for our luggage. Then before I could say anything, he raised his voice at us saying, "Money in hand people, come on!" I then told him that we already paid online. After he told us that we didn't and needed to pay cash, I showed him my email that showed our tickets and proof of payment. Then he told us to wait and got everyone else on board. After he called and confirmed that we did pay, he told us that it was an error on their end. No apology, just took our bags and loaded them. Making us last on the bus, we had to sit in whatever seats were left. Then later, when we got off at our stop at Kissimmee, he got frustrated at us because he thought we were getting off at Orlando. Because of this, he put our luggage in a different spot and had to move others to get to ours. DEFINITELY, not a pleasant experience at all for our vacation.

The service was excellent, the driver is excellent very experienced in their work

First time ever I was able to sleep a bit on a bus!

The bus was spacious and comfortable, plus, we arrived 20 minutes early, thank you!

The costumer service for the woman’s checkin is deficiente.