Great Wall Rating & Reviews

975 Reviews

Find and read all the latest Great Wall reviews from fellow bus travelers. These verified Great Wall reviews have been submitted from real customers who booked their Great Wall tickets on GotoBus.com. The customer reviews evaluate Great Wall service by rating different aspects such as the bus cleanliness, punctuality, staff and bus comfort. We hope you find them helpful! Find out more about the GotoBus customer reviews program - we look forward to your review!

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    • Posted on: 2023-09-22
    • Depature: New York, NY
    • Arrival: Cleveland, OH
    • Name: Adriana Ventura
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    I recommend this bus!
    • Posted on: 2023-08-18
    • Depature: Youngstown, OH
    • Arrival: New York, NY
    • Name: R Muñiz
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    I recommend this bus!
    The driver speeds, but he drives well.
    • Posted on: 2023-08-13
    • Depature: New York, NY
    • Arrival: Cleveland, OH
    • Name: Sharee
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    I recommend this bus!
    The plug outlet for the phones don’t work unless you have a USB CHARGER. Which everyone don’t have for the new iPhone and it stinks on the bus people talk really loud on their phones it really uncomfortable ride
    • Posted on: 2023-07-28
    • Depature: New York, NY
    • Arrival: Cleveland, OH
    • Name: Renee Parker
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    I recommend this bus!
    I booked 2 round trip tickets going from NY to Cleveland, Ohio. The day before my trip GOTOBUS canceled due to a break down. I rescheduled they canceled again. Only this time I asked for a refund because the cancellations were there fault. They said I would be refunded but almost 4-weeks later I still don’t have my money. I NEVER get a human on their customer service lines. SO LET’S SEE HOW LONG IT TAKE’S FOR ME TO GET MY MONEY BACK!!
    • Posted on: 2023-07-24
    • Depature: Youngstown, OH
    • Arrival: New York, NY
    • Name: R Muniz
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    I recommend this bus!
    The driver got to NY in 6 hours. That bus was flying.
    • Posted on: 2023-07-18
    • Depature: New York, NY
    • Arrival: Cleveland, OH
    • Name: Yasser
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    I recommend this bus!
    The problem was especially with the AC. It was really hot and exhausting. They have no wifi. But they were on time and the driving was good.
    • Posted on: 2023-06-29
    • Depature: New York, NY
    • Arrival: Cleveland, OH
    • Name: Nbm
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    I recommend this bus!
    - restroom was terrible even at start of trip. No washbasin no sanitizer. - seats very narrow and had a bad odor - driver was polite professional and excellent driver. - would be better to have a few more drop off areas at destination
    • Posted on: 2023-05-21
    • Depature: New York, NY
    • Arrival: Cleveland, OH
    • Name: Betty
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    I recommend this bus!
    Very efficient
    • Posted on: 2023-04-14
    • Depature: Cleveland, OH
    • Arrival: New York, NY
    • Name: Lithia Kaviris
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    I recommend this bus!
    It was so nice of you to switch my ticket from Sunday to Thursday at no cost. Thank you
      Great Wall review summary
    • Total Number of Reviews975
    • Overall Raiting3.9
    • Bus Cleanliness3.9
    • Punctuality4.1
    • Bus Service & Staff4.1
    • Bus Comfort3.7
    • Recommend Yes79.9%
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