Great Wall Rating & Reviews

984 Reviews

Find and read all the latest Great Wall reviews from fellow bus travelers. These verified Great Wall reviews have been submitted from real customers who booked their Great Wall tickets on GotoBus.com. The customer reviews evaluate Great Wall service by rating different aspects such as the bus cleanliness, punctuality, staff and bus comfort. We hope you find them helpful! Find out more about the GotoBus customer reviews program - we look forward to your review!

  • Posted on: 2024-02-21
  • Depature: Youngstown, OH
  • Arrival: New York, NY
  • Name: Martha Dennis
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I recommend this bus!
We arrived 90 minutes early, which was an indication of how fast the driver drove
  • Posted on: 2023-12-31
  • Depature: New York, NY
  • Arrival: Cleveland, OH
  • Name: Cindi
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I recommend this bus!
The bathroom did not have toilet paper, fortunately, I had Kleenex. The bus driver would not let me off to use a bathroom, when he was dropping off passengers, and suggested I use the one on the bus, but started driving before I could even get to it, even though I asked him to wait because I would fall down. This driver drove like he was on the autobahn. We got in an hour and 15 minutes early, we got home 45 minutes early, because he made only one 10 minute stop. I am recovering from a UTI. If someone asks you for two minutes to run to use the bathroom when you have stopped to let people off the bus, you need to tell your driver to let them do that. Don’t force them to go to the bathroom in the back when you drive so roughly that no one could possibly sit on that toilet and not fall off. Other than that, the USB ports for your phone are in the ceiling. So the cord falls out a lot, and the phone stops charging. Otherwise, the bus is good, the service is pretty good, but the bus driver needs to be considerate of his passengers situations when they asked to use a bathroom off the bus. Not explicitly, so, but he needs to allow that to happen, and not drive so that you can’t even walk to the bathroom that is on the bus. I banged my knee into a bus seat because he jerked the bus into movement while I was trying to get to the back, after I specifically asked him to WAIT because I would fall down. NO ONE should be in THAT MUCH of a hurry. PLEASE Tell your drivers to be more aware, and considerate of their passengers’ needs. But otherwise, it is a very affordable, and normally relatively comfortable way to travel. That’s why I would still recommend it to people.
  • Posted on: 2023-12-31
  • Depature: New York, NY
  • Arrival: Cleveland, OH
  • Name: abdoul moumine A
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I recommend this bus!
  • Posted on: 2023-12-29
  • Depature: Cleveland, OH
  • Arrival: New York, NY
  • Name: Cynthia
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I recommend this bus!
The bathroom was supposed to be “fully equipped” there was no toilet paper, no sink and the seat looked dirty. Needless to say, I squatted. The price is good, and we got here early, but you need to be better with bathrooms.
  • Posted on: 2023-12-21
  • Depature: New York, NY
  • Arrival: Youngstown, OH
  • Name: Jessica
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I recommend this bus!
I LOVED MY TRIP IT WAS CLEAN, NO SMELLS!!!! BATHROOM WAS CLEAN!!!! RIDE WAS FAST, EFFICIENT, AND PROFESSIONAL!!!! I would recommend my friends and family members!!!
  • Posted on: 2023-11-28
  • Depature: New York, NY
  • Arrival: Youngstown, OH
  • Name: Aicha
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I recommend this bus!
  • Posted on: 2023-11-27
  • Depature: Youngstown, OH
  • Arrival: New York, NY
  • Name: Takimia McMillia
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I recommend this bus!
It was such a smooth fast ride
  • Posted on: 2023-11-19
  • Depature: New York, NY
  • Arrival: Youngstown, OH
  • Name: Takimia McMillia
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I recommend this bus!
Not really comfortable to ride. But got to my destination 45 minutes early
  • Posted on: 2023-10-11
  • Depature: Cleveland, OH
  • Arrival: New York, NY
  • Name: Kim Magloire
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I recommend this bus!
The bus actually arrived earlier than expected to Cleveland, Ohio. I would definitely recommend this bus service again.
    Great Wall review summary
  • Total Number of Reviews984
  • Overall Raiting3.9
  • Bus Cleanliness3.9
  • Punctuality4.1
  • Bus Service & Staff4.1
  • Bus Comfort3.7
  • Recommend Yes80.1%
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