Great Wall

The bus broke down on the Pennsylvania Turnpike had to wait 12 hours before a next came at 4 o clock this happened on the 7/20/21

There was an unmarked white van that insisted on taking us to the bus from the pickup location, which was sketchy. I followed the van to the bus, but the van driver spoke poor english and was difficult to understand. He could not tell us where the bus was or why it wasn't picking us up from the correct location. It was very strange.

I am beyond upset with this bus company. If you look at my history I have been traveling with you for years. I purchased a ticket to return back to NYC 11:59 Monday 7/5 to arrive in NYC at 8am 7/6 and go to work. I receive an email Monday saying my trip is scheduled to depart Tuesday 7/6 and arrive In NYC Wednesday when I have to work Tuesday. I called all numbers no answer, spoke to someone at the 917# and he could not help me. I had to purchase another ticket from Greyhound leaving Monday night at 11:45 to be able to be at work on Tuesday. Not only was I out of $200 for another last minute bus ticket purchase, the ticket I bought from you was wasted and no credit was given. I have to reevaluate my relationship with this bus company to decide if I wanna continue doing business with someone who treats their customers this way and go back to traveling with Greyhound. Very unsatisfied and disappointed customer

The bus smelled really bad. I didn't use the toilet because I was scared that it would be dirty since the bus was smelling really bad.

The bus smelled really bad. I didn't use the toilet because I was scared that it would be dirty since the bus was smelling really bad.

Great driver