- Posted on: 2023-03-16
- Depature: New York, NY
- Arrival: Virginia Beach, VA
- Name: R Denyce Fraser
- Star ratings:

- Bus Cleanliness:

- Punctuality:

- Service & Staff:

- Comfort:

I recommend this bus!
On Sunday 3/12/23,
We had to wait.....
In the freezing cold for our bus, to Virginia Beach that
was over 2 hours late.
We were not told the ETA until around 5:15 because the "Manager" who was very nice, had no prior information to give us because he hadn't recieved any..
We still had to wait an additional 40+ min before the bus came. In addition to that, the heat did not work properly, even after asking the driver to turn it on, for the entire 7 hour trip in 30° weather!. Also, this delay caused a serious inconvenience to my friend who I came to be with because she was having an medical procedure. She had to come outside at 1:30am to meet me, In the cold and rain, with serious physical issues. We are both seniors and that made no sense! I feel I should be compensated for all the inconvenience. I would have written sooner but, had to focus on preparing my friend for her surgery!!!!
I'm totally dissatisfied and complaining!!!