The bus canceled 5 hours prior to departure and left me stranded in Cape Canaveral. Would not recommend

Your company has got to get its act together I had to cancel our Wednesday I called the phone number when I did it on your website never did the trip there was a death in my family I had to go to New Jersey I asked for a credit for a future trip and they said I could not get any credit. Then I got a telephone call on Thursday the 17th after I canceled the day before and now I’m getting this email . How does this company run efficiently. I do so want to utilize your bosses for future trips. Would be nice to hold a credit for a future trip !

This was terrible experience I got a txt the morning I was scheduled to travel telling me I was being cancelled and the next date to reschedule would be the next day. Had to rent a car instead. I was extremely Upset. Thankfully i had the means to rent a vehicle, and wait for my refund since I was already charged in advance but had this been a different situation I can only imagine the difficulty one would face with this last minute cancellation. I will never do this again.

You cancelled my ride half hour before pick up and offered no options other than next day which was not acceptable.

Great experience!

Second driver (Fortmyers to Kissimme) was un-respectful, he said he haven’t me on his customer list, and tha he was not told to drive to E Osceola, he look over my receipt and mock talking haft Spanish haft English. He use volume really loud, overwhelming loud. He fight 200 drivers in his way. I got headache because of his bad attitude.

worst service I have ever seen..no way..would not recommend your service to no one..

This was to be my second trip. Four hours before the pick up they cancelled the trip. To make matters worse I was lied to by dispatch. They said the bus broke down. Since I have gone with this Company before I knew it was a car. It was my only grandchild’s birthday so I rented a car.. What if like a liot of elderly people I did not drive? Now I have to tell all the people in Florida that I recommended this Company to that they are not reliable for transportation to airports or cruises. I highly suspect that they did not have enough people to make the trip financially feasible. Now I feel morally responsible to warn others.

This was the best trip back home I have ever had there was no one else in the car my driver was incredible I fell asleep it was like a celebrity taking a limousine trip! I wish I could duplicate this day forever at least when it comes to the travel part

It was NOT a bus! Very misleading and a little scary when you don't know that a car is picking you up! You should mark that when someone is picking you up and you are looking for a bus!!

Much better than I expected, the driver was very professional and arrived on time. I would definitely use this service again.

Ended up having to take two vehicles which we did not find out until we were at a stop in Ft Meyers. Delayed 45 minutes waiting for 2nd driver.

My ride was cancelled and even though I was extremely happy I was offered another solution, it made my trip be 5 hours longer.

Excellent service, the only thing I would recommend is that you put a sign to identify the transfer since I was more than half an hour trying to locate a bus and it was a mini band without identification. of rest everything excellent with the driver very friendly

car came 2 hours late

The lady driver was very professional and overall the ride was pleasant. I recommend JAVAX, but remember it’s just a shuttle, not a fancy limo. As an advice, a mobile WiFi would be very useful for the foreign tourists :)

Car was 1 1/2 hours late with no call or text from company.

Bus was overbooked and I was not notified. I had someone take me to stop and waited an hour. After I called them I was notified my trip was rescheduled. I wàs so frustrated because before arrival time I did call to confirm and was told bus was on time to pick me up. I can rate the other items besides pumcuality because I have booked this route bedore theough a different website. Last driver called me and told me he would be late and I appreciated that.

I liked the size of the shuttle (big with long sits) I had a very comfortable trip, I also liked that the driver was very punctual and very kind, I have traveled with you guys like 3 times and this one was the best.

Dear, Please help me to return to my account all the money for bus tickets on the route Miami-Cape Canaveral-Miami, as these days the bus company did not operate. To be on time I spent an extra $ 450 on a taxi. Best wishes, Vasily Nilipovskiy

A fantastic service. On time, clean bus, friendly and helpful driver, looked after us like a limousine service.

Sorry, I can't say anything since this bus line was cancelled. To be on time I got from Miami to Cape Canaveral by taxi for $ 250.

VERY GOOD SERVICE , VERY CONFORTABLE

The driver was running a little late on my first trip and when I contacted gotobus to ask what was going on, they were unable to respond to the location of the driver or the status of the trip. I was told too bad, buy another ticket for tomorrow. The driver shortly arrived and I was able to get on the shuttle to my location, with a great driver, and thought all my problems were behind me. Come time for my return trip, I spend an hour and a half waiting in the sun at a gas station ready to be picked up. I called my previous driver and she was beyond helpful and was able to figure out where the mistake lay- go to bus. My stop was passed because my ticket was not on the driver's itinerary; the agent I talked to from gotobus assumed that I would not want my return ticket because I had supposedly missed the bus and CANCELLED the return trip without telling me. The app and confirmation emails let me know that my ride was on time and ready to go, so I was not even aware I would have a problem as all the information I had access to told me that I had a ride home. All because the representative did not tell me she was cancelling my ride home, I had to choose between staying another night (unplanned) or call a $300+ uber home. Javax was great and my driver went above and beyond, but gotobus was such a disappointment and only caused me expensive inconveniences.

1. Adult Krause Günter Confirmation Number: JVX337547 2. Adult Krause Niklas Confirmation Number: JVX535280 3. Child 10 yrs Krause Theresa Confirmation Number: JVX233126 Service provided by: Javax LLC Schedule: Miami 12:30pm/12:30pm -> Cocoa Beach Schedule ID: JVX81388 Depart: 12:30pm Mon, Aug 13, 2018 Miami, FL 340 Biscayne Blvd, Miami, FL 33132(Holiday Inn Hotel/pt of Miami Entrance) Arrival: 4:00pm Mon, Aug 13, 2018 Cocoa Beach, FL 2570 N Courtenay Pkwy, Cocoa Beach, FL 32953(Racetrac Gas Station) SHIT, SHIT, SHIT - the transport isn't shown up, we wait for 2 hours and have to take a taxi with cost's of 550,- USD Now back in Austria I will ask my CC to cancel the payment and NEVER again we will try your services !!!!

When taking this van in the past, it was very prompt. This trip was 1 hour late picking us up.

De veras si bien estuve muy complacido con el viaje de ida,excelente. No puedo decir lo mismo con el de regreso pues fue cancelado,lo que me provocó grandes problemas...

Excelente atencion de chofer

Depends to the drivers, but I loved Mindy.

I will recommend. Excellent services

Excellent services.

Yesterday I needed a ride from Vero Beach, Florida to the Orlando Airport, so I tried Gotobus for the first time and was very happy. My driver was polite and knew all about Florida and pointed out things of interest on our drive. I even arrived at the airport early! Thank you for a great experience!

I could not travel due to personal problems, I would like to get a refund because I do not have a job right now. I would appreciate you taking this into consideration. THANKS.

I arrived on time but driver was texting during the ride so I wasn't feeling really safe..

Mandy and Armando are great drivers. I would recommend this service to anyone. I will definitely be using them again and again. Thanks guys for all you do...

Armando is a great driver, very safe on the road and very professional. Great company to ride with in Florida.

Very sweet drivers and support staff. Great service!

I arrived at 9am bus never arrived. Dust services said I should have received a text or email saying service would leave 4 HOURS later!! No email or text arrived and I was stranded in Walmart parking lot and missed whole day in Miami. Disgraceful service! I will be putting g in written complaint asking for refund. No refund could make up or excuse what happened. Will be posting review warning others not to use your "bus". Which is a actually an individual driver in an suv with no signs or directions where to wait. The driver knew nothing about this. He picks up for several companies by request. Your company are not fit for purpose and should be ashamed.

I thought it was very nice of the bus driver to call and let me know he was going to be a little late. He still got me to Vero Beach on time and safe. He

I Almost missed my flight. The bus parked on the side of the road and we waited 45 minutes for another employee to pick up his paycheck. I will use another bus service in the future

The service was great and friendly. The van didn't look clean.

Great service. Very puntual. I will use it again. Thank you

The trip was fast and comfortable! The driver is helpful and polite. All in all great experience, will use your services in the future. Thanks!

Great service!

Great!!

Very courteous and helpful

Excellent service,the only disappoint was not to have a place were to sit while waiting at the gas station.

Excellent ride very polite driver. Extremely safe thanks!

I'm reporting you to the attorney general

Trip got cancelled

Should be more orgenaized. Driver was late about 45 minutes. We were taken in a van and then transferd into another van, No bus and no space for 6 people

The service was very good! The driver was very polite and friendly

We never took the bus as it got incorrectly booked. We booked for march 14, 2017 and not feb 15, 2017. We never received any refund or apology very unsatified was hoping for a refund as we didn't get service .

Ride and driver was great.

Lovely lady, great trip, thank you

Our driver, Mindy, was absolutely amazing. She was very friendly, up for good conversation, and was very relaxed, letting us grab some food if we wanted to. Overall making for a great, comfortable experience.

The lady driver was high professional and very friendly. It was a great pleasure to have a trip

Very good service to Miami Int Airport.A label on bus and/ or a sign near Waffle House in Melbourne where you would be picked up would be very helpful and reduce anxiety!

Excellent trip! I highly recommend Javax LLC/GoTo Bus to anyone traveling Orlando to Miami and vice versa. The divers were very pleasant and drove SAFELY! The minivan was clean, temperature of van was comfortable and music was appropriate and low. I'm so glad I decided to use Go To Bus for my trip!

Booked our ticket from Miami-Orlando for 08 July, however, the bus never came to pick us up. Called the Customer Service and was advised that bus was full, hence, the bus never came to pick us up. I would therefore demand a refund due to the above.

A driver that understands English would have been better. He did not remove previous trash from car. He was actually early & seemed nice. trip could not me correctly entered above. Miami to Ft. Myers area

Van was 1hr 15 minutes late, The driver couldn't his GPS drove around Orlando for 1hr. 2hr trip took 41/2 hours.

When pick is at a big port. Need to pick a specific place. Since you are a provider you need to be sure of the pickup place. In this time it was a confusion about terminal 1 or terminal 10. Looks like it was you in Gotobus fault.

Booking was a cinch, with instant email confirmation. The driver was exceptionally courteous, giving me two phone updates regarding the traffic caused by an accident. The bus did arrive a few minutes late, but I had a heads up, so no worries. We still made the destination on time, so it was easy for my friends to meet me at the stop. The bus was actually a private mini-van under contract, sort of like Uber. Plenty of room for my bags, and a comfortable seat. I was the only passenger on that leg, so got to enjoy a good conversation with the driver. The driver is a FL native, who was happy to share with me some of the little-known things that she had learned in her life here. It was fun and interesting, and I'd take that bus again.

Angel is the best! I want him to be my only driver!

It was a great experience !

Other then it showing up late both times, it was on time arriveing at final location. Had no promblem at all.

There was a really bad smell in the van & an ant infestation. Then the driver dropped me off at a McDonald's in Hollywood, FL & called another driver to come pick me up. Luckily, the second driver maintained his transport to a much better condition.

Excellent driver.....35 minutes late at pickup...

For the past two times, the bus is always late. Telling me to be there 15 minutes ahead of time ends up being a waste of time. The first driver talked the entire, didn't wear a seat belt and was constantly rushing me. I felt unsafe and uncomfortable with his driving. However the second driver was much better.

late arrival ( 30 MINUTES )but good driving and courteous

Good experience

I would like to thank GotoBus.com for the amazing service. I had a unique experience and I totally recommend. I traveled from Sarasota to Orlando, and I was the only passenger traveling on that day. I was supposed to travel by bus, however, since I was the only one who was traveling at that time of the day, they've sent me a special car to take me to my destination. That's correct! Instead of relocate me to another time/day or even cancel the trip, they've sent me a private car. The service was perfect and I had an excellent treatment. For two minutes, I thought they've had canceled the bus (since I was the only person who was traveling), but instead they've sent me a VIP service to take me to the airport. Thank you!

You allow too much luggage. People do not appreciate sitting with their luggage on top of them. You have to limit the luggage people bring.

I had a reservation for Wednesday at 9:45 at 10am I called the office and I was told the driver was running late. By 10:10 the bus driver had come and gone and I never saw. The next day the driver was 30 minutes late again.

This trip was never realized, the shuttle JAVAX never show up, THEY CANCELLED the trip!! no solutions with them. I was calling GOTOBUS phone, nobody never answered!! WHERE IS MY MONEY!!

This bus company absolutely sucks! They do not arrive on time and are very unprofessional