What is my wallet, and what are the rules to use the wallet balance?

Wallet is a form of payment when you are purchasing anything on our website, it is as good as paying with a credit card.

If you are eligible to cancel your order, you'll have the option to transfer the ticket value as credits into your Wallet for immediate use. This way, you won't have to wait 3-5 days for the refund to be processed and you do not need to pay the handling fee.

You cannot add money into the Wallet directly, yet, you can add credit into the Wallet if you have an active gift card or canceling a trip. 

Customer wallet credits are associated with your email and can only be used by you. However, you can use these credits to purchase a ticket/voucher for someone else. The credits will not expire.