How can I reschedule the bus ticket by myself?
Please check the e-ticket to make sure the reschedule policy of your ticket. Not all the tickets can be rescheduled. If your ticket match with the reschedule policy, you can find the self reschedule way at https://www.gotobus.com/reschedulebusticket
How can I use my open ticket?
An open ticket is NOT VALID until you activate it.
How to activate? You can simply log in your GotoBus account and select a new date for your travel to have a new e-Ticket. Or, if you don’t have a GotoBus account yet, please create an account with the same contact email address, and log in to select a new date for your travel to have a new e-Ticket.Open tickets may be subject to extra charges if there is an increase in price. Open tickets must be used within valid days, with the same travel provider, and on the same route going the same direction.
Can I get a refund or cancel my bus ticket?
Bus tickets cannot be cancelled or refunded. Duplicate bookings are non-refundable as those seats have been removed from the sales inventory. Tickets can be rescheduled before the travel time, or an open ticket can be issued if passengers cannot keep the original reservation. Or we can change the traveler’s name before departure if the bus operators allowed.