Capital Bus Inc Rating & Reviews

108 Reviews

Find and read all the latest Capital Bus Inc reviews from fellow bus travelers. These verified Capital Bus Inc reviews have been submitted from real customers who booked their Capital Bus Inc tickets on GotoBus.com. The customer reviews evaluate Capital Bus Inc service by rating different aspects such as the bus cleanliness, punctuality, staff and bus comfort. We hope you find them helpful! Find out more about the GotoBus customer reviews program - we look forward to your review!

  • Posted on: 2024-01-22
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: Laura
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I recommend this bus!
Ride to NYC was fine, ride back to Albany was pretty bad. Someone smoked in the bathroom, filling the bus with smoke. Even double masking didn't help. The bus shook so much that I got motion sick and got a bad headache. Otherwise, it was affordable, got me where I needed to go, arrived at the destination early, was quiet, and other than the pervasive smell of smoke, was clean. Pick up and drop off locations were convenient.
  • Posted on: 2024-01-16
  • Depature: Schenectady, NY
  • Arrival: New York, NY
  • Name: SABRINA HANKINS
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I recommend this bus!
  • Posted on: 2023-12-23
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: Chankyu
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I recommend this bus!
Good driver & cheap price
  • Posted on: 2023-12-23
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: Elizabeth
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I recommend this bus!
  • Posted on: 2023-12-20
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: AKM Shamsuzzaman
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I recommend this bus!
Passenger smoke inside the bus which is unsafe and uncomfortable those who do not smoke like me
  • Posted on: 2023-12-03
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: Jenifa
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I recommend this bus!
Staff act like a robot and do not show friendly manner
  • Posted on: 2023-11-28
  • Depature: Schenectady, NY
  • Arrival: New York, NY
  • Name: Jessica O Rogers
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I recommend this bus!
I accidentally purchased my ticket Monday but was leaving Sunday same time and I explained that to the staff she didn't care and made me still buy another ticket . The bus was empty only 10 people on the bus . I feel she could of let me use that ticket because the bus was empty so I wasn't taking a seat from anyone. Be more courteous
  • Posted on: 2023-11-28
  • Depature: New York, NY
  • Arrival: Schenectady, NY
  • Name: Ana acosta
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I recommend this bus!
I needed to reschedule my ticket because I got sick and they couldn't help me that's not good.
  • Posted on: 2023-11-17
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: georgia husband
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I recommend this bus!
i love the bus and the people who goes on it..
    Capital Bus Inc review summary
  • Total Number of Reviews108
  • Overall Raiting3.8
  • Bus Cleanliness3.7
  • Punctuality4.1
  • Bus Service & Staff3.9
  • Bus Comfort3.6
  • Recommend Yes71.2%
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