Punctual needs to get better with time. & letting their riders know when their gonna be late

Unable to communicate effectively with staff. I lost money in attempt to reschedule travel date. This company is cheap but be prepared to have no changes in travel arrangement. I waited one hour on phone just to speak with customer service and it still was done incorrectly.

Bathroom on bus smelled

Gotobus service is affordable, prompt and a great traveling alternative. Staff in Atlanta were courteous and professional.

Drivers friendly

All I have 2 say is that the ride was people friendly the bus driver was polite & drove responsibly made his stops was very kind he made our ride that much better 2 thumbs up 5 stars..

This was a good travel experience. I do wish the driver spoke English. I will use this service again. Thank you.

We paid 80$ per tic 160$ total and Cash price was 30$ , We feel that the price should be 30$ on line as well as the bus pick up station.

Bus is extremely dirty and smells horrible. No one took their time to clean it or maybe even change buses to suit us customers. Simply disgusted.

The trip was okay. I would like to have assigned seats because when my son (5 years old) and I got on the bus we were almost not able to sit together but someone moved which allowed us to sit together. Be aware that there is a transfer to a van when going from Atlanta to Tuscaloosa but the van was nice and not crowded. The stations could be cleaner and the staff needs to work on customer service skills. The station restroom was not clean in Atlanta and was out of tissue. When the lady at the window was told this information she proceeded to say that it will be cleaned and did not offer to at least get some tissue for the restroom.

Had a great travel, however my driver missed my stop to Baltimore MD. I ended up in New York where I took a different bus back home.

I lost my bank card and I'd ,they gave a number to call bus ,I was polite and this dude told me to call a bank don't call him and hung up in my face ,I called him back and ask why the response he told don't call ny phone about your card call you bank ,am I a bank hung up in my face again .i never had a customer service this nasty in my life ,I can't stand behind this company,not the first time I got service !!! Can't believe they do this after they get your money

I missed the bus, had to pay to take another bus to georgia/. a big loss

All drivers smoked while driving. Last driver kept turning I'm heat so he could open window -

Your price change was from 80 one week to 130 one way. If you are going to charge the same price then go do online and in office, your office people are not professional.. Your office staff is not professional .There need to be clear English Speaking People..

No toilet paper from the start however we stop often

Everything was lovely.I love this bus. I wouldn't travel no other way.Keep up the good work.I am a satisfied customer.

I was thinking this was goto bus and it wasn't it was a regular chinese bus...I'm discussed. ....

I love yall bus thank you

Based on price,this is a good value with few stops l.

Temperatures on the bus was very discomforting. Bus needs to be on a cool temperature to help keep down on germs. The feet area was very hot

clean vehicle, fast service, friendly people

Attendant at bus station 19 allen us rude and has a horrible attitude. There was an attendant smoking indoors. The garbage at the station was overflowing and the smell out front was unbearable.

No light in the bathroom and door lock broken..but other than that great ride friendly sevice

The bus left me while I was in transit on the other bus a situTion that was the fault of the peterman(bonanza) bus but the Akai representative showed no concern for the fact that the delay had happened nor offered any solution and left me stranded without any suggestion to next steps, I made to spend $ 147.50 to get to my destination Atlanta, which defeated the entire purpose of using this site, if the is a general booking body it has to acknowledge situations like this I already reported this to the Peter Pan bus but this has been my experience and people are going to know about it I really cannot offer any ratings on the stars because I didn't set foot on the bus

very comfortable ride, at a great cost and timely.

nice