I’ve been riding with this bus company for many years.I’ve always have an good experience bus is always clean great service the staff are helpful great service

30 min late

The survey some how posted it's own 5 stars by its self. I turned the cellphone to make the print larger & easier to read. The stars were all marked 5 star gold. In truth, the only complaint I have is that the bathroom floor was wet on the bus. I assumed, it was urine. I would recommend your bus service to others. In general, the bus is clean, driver & staff were amenable, the bus is pretty comfortable. I had to ask another passenger for assistance to lift the arm on the seat so I could plug in my seat belt. The arms don't move easily. I also asked for assistance to recline my seat back, so I was not sitting upright, ridget for the entire time. The bus was 15 or 20 minutes late, which was not a problem. The bus I took from Pomona back to San Jose,, 2 weeks ago was 30- 45 minutes late. The Pomona bus stop is desolate, in an industrial section of town. I paid my driver extra to stay with me until an employee showed up. He talked to the woman working at that bus stop. She said the office didn't open until 10am. He asked her to let me wait inside, because I was worried about being left outside by myself. She agreed to let me wait inside the bus station. I was very relieved that she let me wait inside until the bus would arrive. She said it was running late because it as coming from Guadalahara, Mexico. I waited inside & felt safe. Thank you!