Sales Policies


Tickets and Confirmation - Immediately confirmed after successfully completing check out, the customer will see the confirmation number online and receive an order summary and eTicket(s) by email.


How to use the eTicket - Please have a printout of eTicket for boarding the bus.


Cancellation and Refund - Once a reservation is booked on Gotobus.com, it cannot be canceled by the customer. Duplicate bookings are non-refundable as those seats will have been removed from sales inventory. While the bus operators will make every effort to operate its services as scheduled, when this fails to occur full refunds or alternative travel arrangements will be offered.


Price Change - We reserve the right to adjust the ticket fare, and the fare for holidays, weekends and special events.


Condition of Use -
(1) The ticket is valid only for the date and time stated on the ticket.
(2) Customers must bring a valid ID and a printout of the eTicket (confirmation email) at boarding for ID Check.
(3) Customer's name (s) on e-ticket must match passenger's (or one of the passengers') name.
(4) The printout of eTickets must be signed by customer as proof of boarding.
(5) **Passenger should arrive 30 minutes prior departure time, otherwise the seat might be sold to stand-by passengers.

General Information

Schedules - Every effort will be made to operate according to published schedules. The bus carriers will not be liable for delays caused by traffic, accidents, mechanical issues, road conditions, severe weather, and do not guarantee to arrive at or depart from any point as a specific time. Connections cannot be guaranteed and schedules are subject to change.

Arrival Time - The arrival times are estimated for customers' reference. Exact arrival time depends on the traffic situation.

Severe Weather - Customers are encouraged to check the Gotobus Website - Weather Advisory for any bus cancellations on selected routes or call the phone number located on your eTicket for most updated information. Please note that refunds are not given for services canceled due to weather but you may reschedule for an alternative time.


Bicycles - Bicycles may be transported based on space availability. Additional luggage space cannot be reserved.

Child and Infant Fares - Ticket full price applies to children and infants , and no exceptions are made, even if passengers claim they can hold them on their laps. Age-based children fares are subject to change without notice. We do not provide car-seats for infants and toddlers, but passengers are welcome to bring it.

Pets - Pets will not be transported.

Luggage - Each passenger may carry one check-in luggage and one carry-on bag. For guidance the check-in luggage must not exceed 62 inches when adding the total exterior dimensions of the piece (length + width + height) and should not weigh more than 50 pounds. Oversize and additional luggage fee varies from $10 per piece. Gotobus and bus carriers are not responsible for lost or misplaced baggage.


Objectionable Persons - Bus Companies reserve the right to refuse transportation to any person under the influence of intoxicating beverages or drugs or who is unable to take care of oneself or to any person whose conduct is such, or likely to be such, as to make one objectionable to other passengers.

Cell Phones - "Limited" with respect and courtesy to your fellow passengers.


Wi-Fi - Wi-fi service is offered by some of the carriers in the most of buses. Additional schedules may be added during weekends and holidays which are served by third party's buses, it is not guaranteed that there will be wi-fi access as advertised. Please contact GotoBus.com in advance to confirm service availability.


Minor Travellers - For minors (under 18 years old) traveling alone, the parents must read and sign a consent letter.

Download your consent letter here.