Rescheduling & Cancellation Policy
Change of plans? No problem! With GotoBus.com, tickets are available to be rescheduled subject to certain restrictions with a small fee.
Schedules - Every effort will be made to operate according to published schedules. The bus carriers will not be liable for delays caused by traffic, accidents, mechanical issues, road conditions, severe weather, and do not guarantee to arrive at or depart from any point as a specific time. Connections cannot be guaranteed and schedules are subject to change.
Arrival Time - The arrival times are estimated for customers' reference. Exact arrival time depends on the traffic situation.
Severe Weather - Customers are encouraged to check the GotoBus Website - Weather Advisory for any bus cancellations on selected routes or call the phone number located on your eTicket for most updated information. Please note that refunds are not given for services canceled due to weather but you may reschedule for an alternative time.
Bicycles - Bicycles may be transported based on space availability. Additional luggage space cannot be reserved.
Pets - Pets will not be transported.
Luggage - Each passenger may carry one check-in luggage and one carry-on bag. For guidance the check-in luggage must not exceed 62 inches when adding the total exterior dimensions of the piece (length + width + height) and should not weigh more than 50 pounds. Oversize and additional luggage fee varies from $10 per piece. Gotobus and bus carriers are not responsible for lost or misplaced baggage.
Objectionable Persons - Bus Companies reserve the right to refuse transportation to any person under the influence of intoxicating beverages or drugs or who is unable to take care of oneself or to any person whose conduct is such, or likely to be such, as to make one objectionable to other passengers.
Prohibited Behaviors on the Bus - No Smoking, Drinking, Gambling, or Loud Talking
Alcoholic Beverages - Customers are refrain from bringing any alcoholic beverages onboard
Cell Phones - "Limited" with respect and courtesy to your fellow passengers.
Wi-Fi - Wi-fi service is offered by some of the carriers in the East Coast. Additional schedules may be added during weekends and holidays which are served by third party's buses, it is not guaranteed that there will be wi-fi access as advertised. Please contact the bus company in advance to confirm service availability.
Minor Travelers - For minors (under 18 years old) traveling alone, the parents must read and sign a consent letter.