GotoBus > Starline Coach Terms and Conditions

Sales Policies

Tickets and Confirmation - Immediately confirmed after successfully completing check out, the customer will see the confirmation number online and receive an order summary and E-Ticket(s) by email.

How to use the eTicket - Please have a printout of E-ticket for boarding the bus.

Cancellation and Refund - Once a reservation is booked on, it cannot be canceled by the customer. Duplicate bookings are non-refundable as those seats will have been removed from sales inventory. While the bus operators will make every effort to operate its services as scheduled, when this fails to occur full refunds or alternative travel arrangements will be offered.

Price Change - We reserve the right to adjust the ticket fare, and the fare for holidays, weekends and special events.

Condition of Use

  • 1. The ticket is valid only for the date and time stated on the eTicket.
  • 2. Customers must bring a valid ID with a name to match the passenger name on the eTicket (confirmation email) at boarding for ID Check.
  • 3. The printout of E-tickets must be signed by customer as proof of boarding.
  • **Passenger should arrive 30 minutes prior departure time, otherwise the seat might be sold to stand-by passengers.

Rescheduling & Cancellation Policy

Change of plans? No problem! With, tickets are available to be rescheduled subject to certain restrictions with a small fee.

  • All reschedule can only be transferred between Starline Coach routes.

  • Ticket Validation:
      A.Valid Tickets: unused ticket is considered valid “before” the departure date.
      B.Expired Unused Tickets: unused ticket is considered expired “after” the departure date.

  • Rescheduling Policy:
      A. Valid Tickets: a valid ticket can be self-rescheduled up to 3 times with a small fee.
      B. Expired Unused Tickets: NO reschedule within 24 hours before departure. An expired unused ticket can be rescheduled only ONCE, with some service fees, and the new schedule must be within the next 24 hours from the original departure date, if the next 24 hours bus is full, 48 hours at max, no refund, no exception.

  • Refund Policy: refunds are generally not provided, except in cases where the bus is canceled by the Starline Coach.

  • Cancellation: cancellations are not permitted.

  • Bus Delay (weather, traffic): cancellations are not permitted.

  • Kids & Infants: children and infants are counted as adults, and no exceptions are made, even if passengers claim they can hold them on their laps.

  • Open Ticket: If a customer is unable to board the bus due to personal reasons (such as family matters, illness, etc.), a refund is NOT permitted. However, they have the option to convert their ticket into an open ticket within the Gotobus system. The open ticket will be valid for Four months from the cancellation date, and the customer must submit relevant proof to

  • Ticket Verification: Starline Coach conducts ticket verification upon boarding, and passengers must present valid identification and their E-Tickets to board the bus.

  • General Information

    Schedules - Every effort will be made to operate according to published schedules. The bus carriers will not be liable for delays caused by traffic, accidents, mechanical issues, road conditions, severe weather, and do not guarantee to arrive at or depart from any point as a specific time. Connections cannot be guaranteed and schedules are subject to change.

    Arrival Time - The arrival times are estimated for customers' reference. Exact arrival time depends on the traffic situation.

    Severe Weather - Customers are encouraged to check the GotoBus Website - Weather Advisory for any bus cancellations on selected routes or call the phone number located on your eTicket for most updated information. Please note that refunds are not given for services canceled due to weather but you may reschedule for an alternative time.

    Bicycles - Bicycles may be transported based on space availability. Additional luggage space cannot be reserved.

    Pets - Pets will not be transported.

    Luggage - Each passenger may carry one check-in luggage and one carry-on bag. For guidance the check-in luggage must not exceed 62 inches when adding the total exterior dimensions of the piece (length + width + height) and should not weigh more than 50 pounds. Oversize and additional luggage fee varies from $10 per piece. Gotobus and bus carriers are not responsible for lost or misplaced baggage.

    Objectionable Persons - Bus Companies reserve the right to refuse transportation to any person under the influence of intoxicating beverages or drugs or who is unable to take care of oneself or to any person whose conduct is such, or likely to be such, as to make one objectionable to other passengers.

    Prohibited Behaviors on the Bus - No Smoking, Drinking, Gambling, or Loud Talking

    Alcoholic Beverages - Customers are refrain from bringing any alcoholic beverages onboard

    Cell Phones - "Limited" with respect and courtesy to your fellow passengers.

    Wi-Fi - Wi-fi service is offered by some of the carriers in the East Coast. Additional schedules may be added during weekends and holidays which are served by third party's buses, it is not guaranteed that there will be wi-fi access as advertised. Please contact the bus company in advance to confirm service availability.

    Minor Travelers - For minors (under 18 years old) traveling alone, the parents must read and sign a consent letter.