Delivery Fees and Services

Delivery fee

Delivery fees can differ based on the distance, size of the order, and the time you want for your delivery. Delivery fees are relatively higher when you order a small amount or request to deliver during busy hours. 

There's no delivery fee when your order exceeds $300!

GotoBus Delivery fees start at $3.99. However, there will be a small order surcharge for the order amount that is less than $100. Please keep in mind the minimum amount before checkout.

Long-distance delivery will also have a $5 surcharge.

Our mission is to provide customers with a timely and reliable experience. The long-distance surcharge allows us to motivate our drivers and ensure our service available to you even with a longer distance. 

Your delivery fee will be displayed clearly in your shopping cart.  

Delivering process

To make sure you get your delivery as scheduled, we recommend—

Turning on notifications for both the GotoBus website and the GotoBus app.
Keeping an eye out for the email and phone calls from the delivery driver.
Leaving helpful instructions for parking, gate codes, or other clues to find your home.

Refunds

To request a refund for any reason, you must make your request within 7 days of delivery.

Please let us know as soon as possible if your order— Is missing items that you were charged for on the final receipt contain damaged, spoiled, or otherwise unusable items.


Refunds are processed immediately, but it may take up to 2 weeks to see the funds in your account, depending on your bank.

Account credits can be used immediately after we issue them.

Returns

Change your mind about an item? You have the option of taking the item back to the store with your receipt. The return will be subject to the store’s return policies, which vary by retailer.

Canceling an order

You can cancel an order for a full refund without any additional fees to our GotoBus wallet at any time before the order has been processed.

The process is simple on a browser or in the app—

Select My Booking in your customer account dashboard and choose the order that you placed. If the order status is still "New", which means the order hasn't been processed, yet. You can contact our customer support to cancel your order, and the total amount will be refunded to your account wallet. 

However, when you cancel an order during the delivery process, the order cannot be canceled.