No1 Bus

I had to purchase a second ticket because the first one took almost 8hrs to confirm.when i tried to get it rescheduled i was unable to do so. Too many red tapes. Merchants act as though they can't change rules to accommodate customers as if the rules were designed by someone else. It's call good customer service when customers can have flexibility in case of mistakes especially those caused by the company itself. I'm very dissatisfied with how my query was handled by the operator who put me on hold for a long 20 mins when i asked to speak with the manager to address my query. In all i have no way of being reimbursed for my money spent as there are no refunds. Terrible terrible service.

Fast friendly convenient

Some of the seats were broken, you couldn’t adjust them. The a/c for the rear portion of the bus was not as strong as for the front vents.