Schedules - Every effort will be made to operate according to published schedules. The bus carriers will not be liable for delays caused by traffic, accidents, mechanical issues, road conditions, severe weather, and do not guarantee to arrive at or depart from any point as a specific time. Connections cannot be guaranteed and schedules are subject to change.
Arrival Time - The arrival times are estimated for customers' reference. Exact arrival time depends on the traffic situation.
Severe Weather - Customers are encouraged to check the GotoBus Website - Weather Advisory for any bus cancellations on selected routes or call the phone number located on your eTicket for most updated information. Please note that refunds are not given for services canceled due to weather but you may reschedule for an alternative time.
Bicycles - Bicycles may be transported based on space availability.
Additional luggage space cannot be reserved.
Child Fares - All passengers are required to book a ticket, including infants.
Pets - No pets or support animals are allowed on the bus except SERVICE ANIMALS. The service animal is the responsibility of its owner and must be under the control of its owner at all times (i.e., leash, harness or carrier). Service animals must ride in the bus within the customer's space and may not travel in the aisle or occupy a seat. We reserve the right to refuse passage to any animal that poses adirect threat to the health and safety of other customers or personnel.
Luggage - Each passenger is allowed to have one check-in bag and one carry-on bag. The check-in bag must not exceed over 50 pounds in weigh and must not exceed 62 inches when adding the total exterior dimensions (L+W+H). Extra charges ($10 to $30 per piece) apply for oversize and additional bags, depending on the size of the luggage.
Objectionable Persons - Bus Companies reserve the right to refuse
transportation to any person under the influence of intoxicating beverages or
drugs or who is unable to take care of oneself or to any person whose conduct is
such, or likely to be such, as to make one objectionable to other passengers.
Cell Phones - "Limited" with respect and courtesy to your fellow passengers.
Wi-Fi - Generally, Wi-Fi service is offered by some services as specified for each individual schedule, but not guaranteed. Additional schedules may be added during weekends and holidays which are served by third party's buses, it is not guaranteed that there will be wi-fi access as advertised.
Minor Travellers - For minors (under 16 years old) traveling alone, the parents must write a notarized authorization for the minor to travel without an adult.