- Posted on: 2017-12-10
- Depature: New York, NY
- Arrival: Columbus, OH
- Name: Scott
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I recommend this bus!
First time using this company for a trip to New York City from Columbus, Ohio and while I appreciated their prompt departure and arrival times, there are negative aspects. The guy behind me on first bus was drunk and reeked of liquor all night and argued with someone on his phone several times through the night and again first thing in the morning. Return bus was much nicer, quieter, and better smelling but had no toilet paper in bathroom. Customer service is horrible as employees have no friendliness and are rude. Bus drivers at both arrivals park, flip on the lights, and bark to get off the bus. Both terminal waiting rooms at Columbus and New York were dirty and bathrooms disgusting. If they would spend a little money on the appearance, seating, and bathrooms at the terminals, it would help company perception greatly. Also need to teach staff some customer service skills. A simple smile, thank you, and welcome to your destination would be nice rather than getting barked at and treated rudely.
- Posted on: 2017-11-25
- Depature: Dayton, OH
- Arrival: New York, NY
- Name: Locksley Orr
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I recommend this bus!
The jaguar service has shown improvement each time I use it. The price has also increased & I hope that doesn't continue "much" more although, it is still a deal. On this trip, for the first time ever, in 3 years that I've used the service, the bus was an hour late arriving to NY. Fortunately, it did not interfere with my plans, as the normal arrival time is 8am, which is early in most situations & we arrived safely, which is what matters most. Thank you for your service 🚌.
- Posted on: 2017-01-18
- Depature: Dayton, OH
- Arrival: New York, NY
- Name: Avril B King
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I recommend this bus!
Something MUST be done to the cleanliness of the bathroom. Once again, theirs never assigned seating traveling to NYC, and I love that, we learn much more about other cultures. Buses leaving NYC is ALWAYS segregated, Asians and whites have assigned seats to the front of the bus and Blacks are always seated at the back of the bus. No longer will I be assigned a set at the back of the bus by your employee. I'm always 2hrs on time, I've witnessed asians and whites arrived shortly before the bus leaves, purchase tickets in cash got on the bus and sat to the very front, and I'm seated in the segregated back,
- Posted on: 2016-10-31
- Depature: New York, NY
- Arrival: Dayton, OH
- Name: Lunique Degaull
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I recommend this bus!
I do like the company please if u can keep the toilet clean and fix the door that's be good.the pedal feet need to fix, and all the outlet for the phone to some need to fix.But i do like the company please put a line bus from dayton to forida, or make your bus going to georgia pass close to dayton , some people have to take greyhound to georgia,,,,, they way u do it , peoples have to go to new york, to take the bus going to altanta.
- Posted on: 2016-10-19
- Depature: New York, NY
- Arrival: Dayton, OH
- Name: Lunique
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I recommend this bus!
I like the chinese bus , I hope we got a bus from dayton to georgia, from dayton to orlando, that's be cool,,,,but I use to go on greyhound now they not see me anymore, we suppose to do that longtime ago.,please try to make 1 bus from dayton going down south.
- Posted on: 2016-03-20
- Depature: Cincinnati, OH
- Arrival: New York, NY
- Name: MD Rashidul Hass
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- S
