Bus not really clean. Window shades broken and old looking.

Trip was great, punctual and we were stopped at the hotel we were staying in. Perfect. Can't remember the driver's name, but he was very polite and explained a lot of things on the way. Recommended

Charles was great! Good luck as he retires to North Carolina. Gave us tourists lots of information on his hometown LA.

Missed the bus and had to get a taxi Unable to put past date in survey Expensive for a bus!

It was such a great road to LAX. Definally I will use again with gotobus. Thanks !

The driver is very professional & helpful.

Gave it a try. 30 bucks to Anaheim from LAX no brainer!! Bus was clean and employees were awesome. Will definitely try them again.

very friendly and helpful driver

Signage for the Disney Express bus at LAX is not obvious and leaves you wondering if you are in the right spot. The green aigna are obvious but no company signs exist. Great cost effective service other than that small issue. Thankyou

The driver was in training and had someone teaching him. They were both helpful to me.

Bus was 10 minutes late arriving at Grand Californian Hotel. We were at Disneyland Hotel for 25 minutes before leaving for LAX. It took 25 minutes to load a disabled person. We were concerned that we would miss our flight, fortunately we did make it in time. We were 20 minutes late arriving at LAX. Not sure why bus was late arriving at our hotel as there were only about 10 people on bus to begin with.

My bus was very late - more than 30 minutes after the scheduled time. Hopefully this was an unusual situation. Glad that I had booked an hour earlier than what should have been necessary. Lesson learned : have good margins when planning your trip.

Driver was very reckless in his driving

Air conditioning only worked at some of the seats, and it was warm! There were tv screens...it would have been nice if something was playing on them (as I thought that was included in the description). Otherwise, it was very convenient, on time, and a great way to get to the airport (for a good price).

45 minutes late for pick up. Called dispatcher and was told it would be only a few minutes late.

Harold is a top driver with significant customer service skills.

Driver was very courteous.

The bus did not arrive at pick up point and we have to go to Disneyland hotel so we can go to LAX.

The only problem was that my ticket said "outside Terminal # 1" so I walked all the way from the International Terminal to # 1 - would have been helpful to know that the bus picks up at every terminal!

The bus driver was really nice and funny!

The bus was great, no complaints. The issue we had was with booking the trip through GotoBus.com. I called the Disneyland Resort Express number 2 days prior to us leaving to confirm the details and I was told that there was no bus pick up at our hotel (Castle Inn and Suites) that we needed to walk down the street to the ART bus stop instead and that we should go at 11:30am not 12:30pm that I booked and that my printed receipt said. The operator I spoke to said that I was given the wrong information from the 3rd party (GotoBus.com) and had I not called to confirm, my family and I would have been standing outside our hotel with no bus arriving. I think I'll book directly through Disneyland Resort Express the next time I'm there.

Excellent service! Would use it again.

The bus ride was great. Comfortable. Booking with gotobus however was not good. Booked online and the place that the booking told us to go to-the Fairfield inn Anaheim at 740 on march 15th was incorrect! We waited and waited no bus. I called the Disneyland resort bus co directly and was told that they don't pick up there. So we missed our bus, and had to walk to another hotel, thank goodness we didn't miss our flight because we had to wait over an hour for the next bus. Disappointed in the whole process.

Fast and convenient- definitely will use this service again!

Excellent service. Very glad to have it.

The bus ride was great! We took it from LAX to the Anaheim convention center and it had great timing.

Only negative thing I bought a ticket and it told me the bus would pick me up at the Fairfield inn at Disneyland and that wasn't a stop for the bus. Luckily the staff was very helpful and got me to where I needed to be even though I missed the bus.