Very quick smooth ride!

I didn’t make the bus because the bus dropped me off at the bus station and my bus was not coming there I’m still stuck in Charlotte y would you send me my ticket a hour before I brought my bus

Great ride, bus was at its stop waiting for everyone at least 30 minutes early and left right on time both times!

This was one of the worst travel experiences I’ve had. The lady in charge charged me extra for the exact same items I had brought before without any issue. She kept going back and forth, saying things like, “No, that’s not included,” or “You have to pay extra,” even though the website clearly says that luggage is included in the ticket price. I was carrying a couple of items to place in the bus trunk, which I’ve done before without any problems. But this time, she insisted it wasn’t free and refused to let me put my things in the trunk unless I paid more. Nowhere on the website or ticket does it say that there’s an additional fee for luggage, especially if it’s not oversized or excessive. What made it worse was her attitude. She was rude, unhelpful, and acted like she was doing us a favor. It felt like she just made up a price on the spot. I tried to explain that I had traveled with the same company before and never had to pay for baggage, but she didn’t care at all. She wouldn’t let us load the trunk until we paid. Honestly, it felt like a scam. If the company changed its baggage policy, they should update their website and inform passengers ahead of time—not surprise them at the last minute with extra fees. That’s completely unprofessional. Besides that the driver was very nice and very careful.