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Trip Info
What should I do if I miss my bus?

If you miss your bus, you will need to purchase a new ticket for the same route. The expired ticket is invalid and could not be refunded.Bus carriers will only accept a ticket for the date and time stated on it. After the travel date and time, the ticket will be invalid and it cannot be rescheduled or used at a later time. All tickets are non-refundable. We will not be able to reschedule or refund expired ticket. 
Do you offer parking lot?

Unfortunately, we do not offer parking for most of the departure locations unless it is specified on the page. We recommend you research and verify public parking locations near your destination.
Where is my pick up and drop off location?

The pick up and drop off location are listed on the website. Please check the details in “departure”part and there is a time shows beside the location. You can also double check those location on your e-ticket.
Do you have wifi/power plug/AC/restroom on the bus? Bus features can be checked when you search the bus routes online. Wi-fi service is offered by some of the carriers on the East Coast. Additional schedules may be added during weekends and holidays which are served by third party buses, and it is not guaranteed that there will be wi-fi access as advertised. Please contact the bus company in advance to confirm service availability.
How can I know where is the bus now?

Normally if the bus is delayed, bus operator will update the status online. You can first go to Bus Tracking System (in your account or in your confirmation E-ticket email) to check the bus status. If it is still on schedule, please contact customer service representatives if you are already at bus station without seeing the bus.