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Retrieval

eTicket Self Retrieval

Make sure that your email account can accept messages from
sales@gotobus.com and order@gotobus.com

Self Retrieval for Gotobus account holders
Step 1: Sign In
Step 2: Click Sales Report/Redeliver from the left menu
Step 3: Click View/Print or Redeliver next to the sold item to any email address

Self Retrieval for all customers
Option 1: Retrieval to the same email address used at purchase.
Email address used:
Option 2: Retrieval to a different email address or View/Print Online.
Enter the original email, name, or order number (used at your original purchase)
Original name, email or order number: (Exact please)
Passcode assigned by you at purchase:
Alternatively, enter new re-delivery email:
Passcode, assigned at purchase, is required for self-redelivery to a different email
This self re-delivery service is available within 3 days after the original purchase

Do you know?
- Once an eTicket is purchased, both the passenger name and the confirmation number (CN) are recorded in the supplier's online booking list.
- Most service providers require customers to bring printed eTickets. Unfortunately, email is not always reliable due to issues such as full mailboxes, viruses and typos.
- Either the purchased customer, Gotobus, or the service provider has the ability to re-deliver customer eTicket(s) online.
- If you have purchased multiple tickets together, only the person shown in the customer name needs to show a valid ID.

Additional Help:
Gotobus Contact: Email: support@gotobus.com
Fax: 1-617-812-5570 or 1-617-354-2109
Phone: 1-617-354-2101
Service provider: Check respective ticketing pages


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