Make sure that your email account can accept messages from
sales@gotobus.com and order@gotobus.com

Self Retrieval for Gotobus account holders Step 1: Sign In Step 2: Click Sales Report/Redeliver from the left menu Step 3: Click View/Print or Redeliver next to the sold item to any email address

Self Retrieval for all customers Option 1: Retrieval to the same email address used at purchase. Email address used: Option 2: Retrieval to a different email address or View/Print Online. Enter the original email, name, or order number (used at your original purchase) Original name, email or order number: (Exact please) Passcode assigned by you at purchase: Alternatively, enter new re-delivery email: Passcode, assigned at purchase, is required for self-redelivery to a different email This self re-delivery service is available within 3 days after the original purchase

Do you know? - Once an eTicket is purchased, both the passenger name and the confirmation number (CN) are recorded in the supplier's online booking list. - Most service providers require customers to bring printed eTickets. Unfortunately, email is not always reliable due to issues such as full mailboxes, viruses and typos. - Either the purchased customer, Gotobus, or the service provider has the ability to re-deliver customer eTicket(s) online. - If you have purchased multiple tickets together, only the person shown in the customer name needs to show a valid ID.

Additional Help: Gotobus Contact: Email: support@gotobus.com Fax: 1-617-812-5570 or 1-617-354-2109 Phone: 1-617-354-2101 Service provider: Check respective ticketing pages