Tickets and Confirmation - Immediately after successfully completing check out, the customer will receive an order summary and eTicket(s) by email.

Cancellation and Refund - Once a reservation is booked on Gotobus.com, it cannot be canceled by the customer. Duplicate bookings are non-refundable as those seats will have been removed from sales inventory. While the bus operators will make every effort to operate its services as scheduled, when this fails to occur full refunds or alternative travel arrangements will be offered.

Condition of Use - (1) The ticket is valid only for the date and time stated on the ticket. (2) Customers must bring a valid ID and a printout of the eTicket (confirmation email) at boarding for ID Check. (3) Customer's name (s) on e-ticket must match passenger's (or one of the passengers') name. (4) The printout of eTickets must be signed by customer as proof of boarding. (5) **Passenger should arrive 15 minutes prior departure time, otherwise the seat might be sold to stand-by passengers.

Schedules - Every effort will be made to operate according to published schedules. Circumstances sometimes develop beyond our control, such as weather or traffic delays and accordingly bus companies cannot be held responsible for errors in timetables, inconveniences or damages resulting from delayed buses. Connections cannot be guaranteed and schedules are subject to change.

Severe Weather - Customers are encouraged to check the Gotobus Website - Weather Advisory for any bus cancellations on selected routes or call the phone number located on your eTicket for most updated information. Please note that refunds are not given for services canceled due to weather but you may reschedule for an alternative time.

Bicycles - Bicycles may be transported based on space availability. Additional luggage space cannot be reserved.

Child Fares - Children up to 2 years old will be transported free when not occupying a seat at the exclusion of another passenger when traveling with a passenger paying the full adult fare. Children over two years of age will pay the full adult fare unless specified by a particular carrier or tour provider.

Animals - Animals will not be transported.

Baggage of Luggage – Baggage will be limited to 1 piece of luggage and 1 carry-on per adult ticket. Bus Companies are not responsible for list or misplaced baggage.

Objectionable Persons - Bus Companies reserve the right to refuse transportation to any person under the influence of intoxicating beverages or drugs or who is unable to take care of oneself or to any person whose conduct is such, or likely to be such, as to make one objectionable to other passengers.

Cell Phones - "Limited" with respect and courtesy to your fellow passengers.

Wi-Fi - Wi-fi service is offered by some of the carriers in the East Coast. Additional schedules may be added during weekends and holidays which are served by third party's buses, it is not guaranteed that there will be wi-fi access as advertised. Please contact the bus company in advance to confirm service availability.