+52 998 287 3855
Boulevard Kukulkan,Km 16.5 Zona Hotelera Cancun 77500 Mexico
Location The hotel is conveniently located in the centre of the hotel zone of Cancun, directly on the beach, close to shopping, bars, restaurants and public transport links. It is only 12 miles (25 minutes) from Cancun International Airport. Facilities The complex was renovated in 2011. The complex comprises a main building and 4 adjacent buildings, offering a total of 499 rooms on 4 floors. Guests of the complex are welcomed in the lobby, which has a 24-hour reception and a 24-hour check-out service. The upper floors are easily accessible using the lift. Amenities include a cloakroom, a safe and currency exchange facilities. Internet access (for a fee) and wireless internet access (for a fee) are available in the public areas. Gastronomic options include a restaurant and a bar. Guests can visit the supermarket to purchase daily necessities. Shopping facilities are available. A garden is among the features contributing to a pleasant stay. A playroom is also among the amenities at the complex. Guests travelling in their own vehicles can make use of the available parking spaces. Additional services include medical assistance, room service, a laundry and a hairdressing salon. In addition, a conference room and a business centre are also available. Rooms All accommodation units feature air conditioning and a bathroom. A balcony or terrace can be found in most rooms, offering additional comfort. Each accommodation unit features a double bed or a king-size bed. A safe and a minibar also feature. The rooms offer a range of amenities, including tea and coffee making equipment. Internet access, a telephone, a TV and a radio are provided as standard. In each of the bathrooms, guests will find a shower, a bathtub and a hairdryer. Sports/Entertainment The complex offers an outdoor pool and a children's pool. A terrace, sun loungers and parasols are available. The hot tub offers revitalisation. There is also a poolside snack bar. The complex offers a very extensive sport and leisure programme, including tennis, beach volleyball and crazy golf. For a fee, golf is also available. At the complex, guests have a wide range of watersports to choose from, including sailing and aquafit, or for a fee, water skiing, windsurfing, jet skiing, a motorboat, catamaraning, snorkelling and diving. A gym, table tennis and pool/billiards are some of the sports and leisure options available at the complex. For additional fees, various wellness options are available, including a spa, a sauna, a steam bath, a beauty salon, massage treatments and a solarium. Additional leisure options available to guests include an entertainment programme, an entertainment programme for adults, an entertainment programme for children, a disco, a kids' club and a nightclub. Copyright GIATA 2004 - 2015. Multilingual, powered by www.giata.com for client no. 124199 Meals The complex offers a wide range of bookable meals and board options, including breakfast, lunch, dinner, full board and All-inclusive. In addition, special deals and snacks are available. Drinks are included for guests. Alcohol-free drinks and alcoholic drinks are served at the establishment. Payment The following credit cards are accepted at the complex: American Express, VISA and MasterCard. STUDENT / YOUTH POLICY (YEAR ROUND) Student/Youth Travelers are defined as any guest 24 years of age and younger traveling without legal parent/guardian and is applicable at ALL Oasis properties on a year round basis. As a general rule, the Cancun Complex (The Pyramid at Grand Oasis, Grand Oasis CancĂșn y Oasis CancĂșn Lite) will be the only properties that will accept Student/Youth GROUPS (not applicable to family travel). Any guests meeting the above definition of Student/Youth Traveler are subject to the following conditions: Â§ Upon check-in, passengers will be required to pay a one-time Student/Youth resort fee in the amount of $30.00 USD. Policy is mandatory, per person and not refundable. Operator is obligated to inform all Students/Youths of this charge. Â§ Credit cards issued to persons other than guest (i.e. parent, spouse, etc.) are not accepted in Mexico. Â§ Minimum age requirement for hotel check-in is 18 years of age. All rooms require one person that is at least 18 when occupied by a 17 year old passenger. All students under the legal age of 18 require a notarized consent from parent/legal guardian providing authorization and taking responsibility for the guest. No passenger under the age of 17 years of age is allowed to occupy any room without a parent or legal guardian accompanying them. Â§ Any student group traveling with guests under the age of 18 will require chaperone(s). One chaperone is required per 1-19 students/youths under the age of 18. The minimum age requirement for a chaperone is 25. All students will be assigned a special bracelet for ID purposes; this policy is applicable year round. Â§ Please note the legal drinking age in Mexico is 18.