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Cancellation and refund policy (EV)

Tour Cancellation and Refund Policy: The following policy applies when the tour cancellation and refund policy is not listed in the tour description.

  • All purchases are subject to re-confirmation within one business day after purchase. Customers will be fully refunded if the orders cannot be confirmed.
  • Cancellations received 15 days from the departure will incur a penalty of 10% per person.
  • Cancellations received within 8-14 days of departure will incur a penalty of 50% per person.
  • Cancellations received within 1-7 days of departure will incur a penalty of 100% per person.
  • Unused features are non-refundable. No-shows forfeit their entire payment.
  • Trips require a minimum number of participants to avoid cancellation. We reserve the right to cancel a scheduled trip and fully refund affected customers. Tour companies will make every effort to maintain normal operations.
  • There is 6% handling fee in addition to the above penalties.

Refund Procedure

Customers requesting a refund are required to e-mail(preferred)or fax a detailed explanation to:

GotoBus.com Attn: Guest Relations 2285 Mass Ave, Suite 204 Cambridge, MA 02140

Phone: 617.354.2101 Fax: 617-354-2109

Your refund request will be answered and processed promptly.