What should I do if I have not received my e-ticket?

There are Four Ways to Get Help (24/7 Service Support)

1). Find answers in FAQs
2). Online customer service
3). Ask a Question
4). Call us: +1-888-428-7255

Useful Links

Track Bus Status
Re-Send E-Ticket
Reschedule Bus Ticket
Guest Bookings
Bus Policy
Feedback
Software Issues

SEARCH
Support

Back to Customer Support >>

Please submit all customer service requests here and we will respond to you in a timely fashion.

Ask a question

Your name:

Your email:

Optional Product ID:

Optional CN:

(Confirmation Number)

Category:

Have you checked our FAQs? We encourage you to search there before submitting your question.

For questions about bus routes, policies, and other pre-booking inquiries.

To make changes to your itinerary, go to Reschedule My Bus Ticket for instructions.

Have your tried re-sending your e-ticket from our web site? Go to Re-Send E-Ticket for instructions.

Before submitting this request, please be sure you have reviewed our cancellation policy.

If you have questions about rewards points or affiliate commissions, be sure to check out our FAQs.

For the fastest response, please complete the Group Services form online.

Message:

Verification Code:

Refresh the image

Back to Customer Support >>

This form is to report general feedback about what you liked or what can be improved with our service. Please note that these messages are monitored but you may not receive a response. For all other specific customer support requests (refunds, confirmations, general information, etc.) please use "Ask a Question" to ensure that you will receive a timely reply.

	Feedback
Your name:
Your email:
Message:
feedback:	How likely are you to recommend GotoBus to a friend? never unlikely maybe likely always
	How did you hear about GotoBus?

Back to Customer Support >>

This form is to report a software problem on our web site (broken link, etc.) Please note that these messages are monitored but you may not receive a response. For all other specific customer support requests (refunds, confirmations, general information, etc.) please use "Ask a Question" to ensure that you will receive a timely reply.

	Report a Software Problem
Your name:
Your email:
URL:
Message:

Use e-ticket self retrieval.

Was this answer helpful?

We're sorry it didn't help. How can we make it better?

Back to the previous page

News and Travel Alerts

Travel Warnings for U.S. Citizens

Travel Tools

Finding Your Reservation
Baggage Allowance
Forgot your Login Password

How-to Videos

How to reschedule your ticket online
How to book a ticket online
How to reclaim a guest ticket