Eastern

The bus trip was exemplary but this survey like the website leaves much to be desired. I had to fill out the survey four times to post and the website six in order to get the Allen Street pick up. My criticism is of the lack of empathy for an 80 year old woman who purchased her ticket for the wrong day...That is easily done on your site because the characters jump. The woman should have been given a seat and sent on her way but the four clerks looking on were cold in their dismissal of her. I purchased another ticket for her as they would not even allow credit or debit purchases. The office staff is not even separate in this survey and they did the most damage. I can not diminish the stars for the driver, but the staff should be removed and the top pencil pushers should get the message to put a little heart and compassion to dealing with the public. My five stars do not include staff.

We stop 4 times and it never said we were making all those stop . We didn’t get to our stop until 2 hours later .. the bus was smoking .. I didn’t feel safe. I change my ticket to get the New York early and I got there the same time That I had my our ticket ..wasn’t happy at all

The bus is shaking along the way from DC to NY. May be a choke problem.