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Washington Deluxe
  • Overall Raiting4.5
  • Bus Cleanliness 4.7
  • Punctuality4.4
  • Bus Service & Staff4.6
  • Bus Comfort4.3

  • Washington Deluxe provides low-cost and reliable bus services in New York and Washington, DC.
  • Services Offered In: US East Coast
  • Joined GotoBus: Since Nov 2015 (6 months)
  • Additional Amenities:
      • Restroom equipped
      • Fully air conditioned
      • Fully insured
      • Free on-board Internet Service
Washington Deluxe Terms, Conditions, and Rescheduling Policies

Bus Schedules

Get directions: To here - From here

Washington Deluxe Reviews

Vendor Washington Deluxe
Total Number of Reviews 270
Reviewed Ratio 0.5%
Overall Raiting 4.2
Bus Cleanliness 4.5
Punctuality 4.2
Bus Service & Staff 4.3
Bus Comfort 3.9
Recommend Yes 83.3%
Recommend No 16.7%

Viewing all 270 bus reviews

Top Reviews
  • Posted on: 2016-04-25
  • Depature: Washington, DC
  • Arrival: Brooklyn, NY
  • Name: Tia
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I recommend this bus!
Driver was pleasant
  • Posted on: 2016-04-23
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Ojani Walthrust
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I recommend this bus!
The arrival bus to dc didn't have working outlets. The departure bus did.
  • Posted on: 2016-04-23
  • Depature: Brooklyn, NY
  • Arrival: Washington, DC
  • Name: Golda Critchlow
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I recommend this bus!
The ride is convenient leaving from Brooklyn but the seats are too hard they're very uncomfortable
  • Posted on: 2016-04-22
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Amit Jani
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I recommend this bus!
I never received the service promised. I arrived at Washington Union Station prior to departure but did not see any bus and had to arrange another bus for travel back to New York City. I contacted GoToBus on the same day and they said they would get back to me but hasn't even with an email reminder later this week. I am not going to be using GoToBus or this bus company again.
  • Posted on: 2016-04-19
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Andrea Swaby
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I recommend this bus!
The Driver, Carl did an excellent job getting us to DC safely .
  • Posted on: 2016-04-18
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Hannah
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I recommend this bus!
Driver was amazing!
  • Posted on: 2016-04-17
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Lesley
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I recommend this bus!
Very comfortable bus- love that it's non stop
  • Posted on: 2016-04-12
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: James Case
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I recommend this bus!
Washington deluxe is great! No complaints!
  • Posted on: 2016-04-11
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: James Case
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I recommend this bus!
Bus is almost always on time and much more reliable than the china town options. Also, it's direct to DC, so instead of six hours it's four and a half. Well worth the extra five dollars for a lot less hassle. Also, can drop you off at union station or DuPont, which is great!
  • Posted on: 2016-04-06
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Gustavo Bosco
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I recommend this bus!
The wifi conection was very poor
  • Posted on: 2016-04-04
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Goran Gosovic
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I recommend this bus!
My reservation was canceled by company, I need to refund my tickets
  • Posted on: 2016-04-03
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: XIAOHUA ZHOU
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I recommend this bus!
Thanks for keeping the journey short!
  • Posted on: 2016-04-02
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Shelby
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I recommend this bus!
Trip from D.C to New York took 6.5 hours. Although traffic is clearly not the fault of the bus driver, much of the delay was caused by the driver taking routes that were known to have traffic, such as driving into an area of d.c. that was closed for a summit about which there were large blinking signs and significant advertisement beforehand. The driver admitted towards the end of the trip that he did not know that you could use gps to see traffic jams or accidents. There were only one or two working power outlets on the bus.
  • Posted on: 2016-03-28
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Stephanie Espino
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I recommend this bus!
The worst customer service experience on board was with who ever the young woman was checking us in for the 3:30 bus at DuPont circle... I had called you guys at 1:15 PM because I had mistakenly missed the 1:15 PM bus (I thought it was 1:15 in DuPont and it was here at 12:45, 1:15 PM the bus was already in Union Station) and spoke to someone on the phone who told me to wait for the next bus as standby and possibly could be let on. When the bus arrived and we were coming up the stairs inside since that woman was sitting down on the bus and did not come out to the curb as other s do to check in (lazy?) she barked at my older mother and I because we were coming in the bus and she was not ready.... yet the bus driver told us all to go inside... as I was giving my name and tried to explain the situation to her she gave ne the worst attitude ever, unprovoked and was very rude. Way to ruin my afternoon... She is rude and in a bad mood for no reason,. You should not have someone as lazy and rude as her working for your company. You should replace her with someone who actually has people skills and knows how to properly communicate with other humans. I was not the only person there who noticed her rude behavior as there were others behind us who told us that they simply asked her something and she immediately yelled back. Both of our parties were Spanish so I hope this was not a racist attack on us from your employee who was African American.
  • Posted on: 2016-03-28
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: L F
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I recommend this bus!
The bus left on time but arrived 1 hr late due to traffic and accidents. Garbage bags were provided and there was hand sanitizer. The seat was not very comfortable but I have back problems. The driver and the ticket clerk were friendly. I didn't use WiFi so can't comment. Overall it was efficient and pleasant, I've taken Washington Deluxe many times.
  • Posted on: 2016-03-28
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: L F
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I recommend this bus!
The return bus from DC was brand new; the seats were more comfortable than on the inbound bus; the bathroom was clean but didn't have a sink or even hand sanitizer. The A/C was too strong but then the heat was added. The boarding attendant was not friendly.
  • Posted on: 2016-03-28
  • Depature: Washington, DC
  • Arrival: Brooklyn, NY
  • Name: SA
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I recommend this bus!
This driver does not stop at a rest stop but would pull over at the beginning of the NJ Turnpike for his comfort.
  • Posted on: 2016-03-27
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Alicia Proctor
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I recommend this bus!
My ride from DC to NY was great!
  • Posted on: 2016-03-22
  • Depature: Brooklyn, NY
  • Arrival: Washington, DC
  • Name: Lisa Martinez
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I recommend this bus!
It's a great service
  • Posted on: 2016-03-13
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Wolfgang Biederm
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I recommend this bus!
Significant delay leaving DC. Poor information. Wifi very slow. Outlets did not work.
  • Posted on: 2016-03-07
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Chris Detzel
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I recommend this bus!
Ticket process got screwed up - I arrived and they told me that I don't have a seat. While the bus driver was very friendly, woman on phone was rude
  • Posted on: 2016-02-28
  • Depature: Arlington, VA
  • Arrival: New York, NY
  • Name: Ryan Scheller
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I recommend this bus!
Driver is a great guy and very professional and accommodating, however would be even better without the speech at beginning and end. That's my favorite thing about Washington flyer.. No speeches. Just relaxing. And the fact you go to pentagon city sometimes is great.
  • Posted on: 2016-02-22
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Michael T Jones
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I recommend this bus!
Returning from New York 02-22-16,the driver/assistant did not have my name for a ticket I'd paid for 01-20-16. Thank "God" for the woman who helped me through it all..she is in my prayers. ***The Best Employees..**
  • Posted on: 2016-02-17
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Andrea Swaby
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I recommend this bus!
Even though the weather was bad the drive get us to NY safely and at the best time he possible could.. I have him 4 stars!!
  • Posted on: 2016-02-09
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: KT
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I recommend this bus!
I love taking Washington deluxe. They are always on time, kind, the driver drives well and not fast, and the bus is clean!
  • Posted on: 2016-02-08
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Jen
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I recommend this bus!
Comfortable seats, free wifi, got home much quicker than scheduled. More than satisfied customer here.
  • Posted on: 2016-02-07
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: bkmoto
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I recommend this bus!
Clean modern buses. Good driver. On time.
  • Posted on: 2016-02-06
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Theresa Spruill
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I recommend this bus!
Amazing
  • Posted on: 2016-02-04
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Andrea Swaby
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I recommend this bus!
Love to ride on Washington deluxe ... Safe and comfortable ..
  • Posted on: 2016-02-04
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Andrea swaby
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I recommend this bus!
Very dependable !!!
  • Posted on: 2016-02-03
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Marolo Mariuccia
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I recommend this bus!
the seats were not perfectly clean the glass holder was dirty with past ice cream or yogurt , the internet was not working we,ll but I never experienced a more professional and kind driver
  • Posted on: 2016-02-03
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Angelique Diaz
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I recommend this bus!
I use Washington Deluxe very frequently and never had a problem. We always leave on time and get to our destination on time or even earlier. The seats are a bit uncomfortable but far better than other bus company's. The only negative I could say is that there is no light in the bathroom which is very uncomfortable. I also think the bus would benefit from providing plastic trash bags in individual rows. I often bring snacks on board and have no where to dispose of my wrappers, etc. Other than those few minor negatives, Washington Deluxe is awesome, wonderfully priced and the staff is super nice!
  • Posted on: 2016-02-01
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Stefan
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I recommend this bus!
The bus was cancelled. Nobody contacted me in advance, so I wait for over 1 hour with no bus arriving and spend another 30 minutes to reach out the costumer service. Undiscutable bad service!
  • Posted on: 2016-02-01
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Brian Pearce
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I recommend this bus!
First bus company I've used other than Eastern. They do not stop in Baltimore (which is really Silver Spring) and do not make a rest stop - this saves about 30 minutes. It was also there and waiting to leave from Union Station. I will likely use Washington Deluxe as my new default when commuting between NYC and DC.
  • Posted on: 2016-01-30
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: EARL REDMON
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I recommend this bus!
22° Outside n Your driver had the AC... THE BUS WAS ICE COLD EVEN AFTER HE WAS INFORMED 😡
  • Posted on: 2016-01-13
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Patrice
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I recommend this bus!
My First time the ride was smooth and on time. However the bus don't have wifi or less say it has one but doesn't work. The second time, the bus was late for 20 minutes and you have to wait outside on this cold so not that convenient. and yet it is not that cheap because i could have gotten the same ticket with more comfort and cheaper price but the schedule was not convenient for me. Anyway, for what is worth, it adds diversity and competition in this domain so it is a good. But in all they are good and if the schedule works for you it is good way to go.
  • Posted on: 2016-01-11
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Analisa
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I recommend this bus!
the washington deluxe is my favorite bus line to take with gotobus, but the wifi was very poor this time. the driver also got a bit aggressive (yelling at customers, making angry faces at customers). but otherwise we kept to schedule, the bus was warm, the plugs worked great, and the rest stop we stopped at was excellent.
  • Posted on: 2016-01-09
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Jonathan
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I recommend this bus!
VERY pleasant driver. Smooth, quick ride, was there fast.
  • Posted on: 2016-01-08
  • Depature: Washington, DC
  • Arrival: Brooklyn, NY
  • Name: S
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I recommend this bus!
My only complaint is that my seat would not stay up. It only reclined and that the driver did not stop at a rest stop but stopped at the beginning of the Turnpike so that he could use the bathroom. It would have been better if he just stopped at the Delaware rest stop like the other drivers
  • Posted on: 2015-12-22
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Andrew Simon
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I recommend this bus!
We arrived two hours late in DC. There was an accident or road work.
  • Posted on: 2015-12-13
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Regina Crump
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I recommend this bus!
Seats are very small and tight
  • Posted on: 2015-12-13
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Sonia Hinson
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I recommend this bus!
Poor bus maintenance. Bus was over an hour late leaving the station because of mechanical issues. This was an inconvenience that should not happen.
  • Posted on: 2015-12-12
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: José Rivera
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I recommend this bus!
Excelente atención y puntualida, un viaje muy seguro cómodo y agradable
  • Posted on: 2015-12-08
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: July
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I recommend this bus!
As we were almost in Thanks Giving, we decided for paying a better bus because we imagined that we could have a trip with traffic and etc. But the bus was not a Washington Deluxe. The company had problem with the bus that should take us on this trip. And we traveled in a bus without internet (wi-fi) and no charger. A totally different bus that we paid for.
  • Posted on: 2015-12-06
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: marie raymond
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I recommend this bus!
I wouldn't know because I couldn't go and was not able to get a ticket refund even with a 2 week notice.
  • Posted on: 2015-12-06
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Madeleine Galvin
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I recommend this bus!
Wi-Fi is terrible. Very slow or not working. Don't offer if it is this quality. If I'd known would have downloaded pictures to watch on tablet.
  • Posted on: 2015-12-05
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Ronald
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I recommend this bus!
Very comfortable and at a good price! The Internet could be a bit stronger though... But TOTALLY would recommend this bus!
  • Posted on: 2015-12-03
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Kyle
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I recommend this bus!
Absolutely great deal for the price. Clean, easy, made good time...not a single complaint
  • Posted on: 2015-12-01
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: GABRIELA B DE LU
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I recommend this bus!
Overall great service. The wifi didnt work so well but that was the only thing.
  • Posted on: 2015-12-01
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: sharon jackman
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I recommend this bus!
i would ride this bus again, I need to use this bus when i'm going to atlanta it's better than the chinese bus on canal st..... try to make this happen expand this bus line.
  • Posted on: 2015-12-01
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: sharon jackman
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I recommend this bus!
No complains at this time, i will ride this bus again.
  • Posted on: 2015-11-30
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: TAMI
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I recommend this bus!
CUSTOMER SERVICE IS TERRIBLE!!! THE BUS AND DRIVERS WERE GREAT NYC-WASHINGTON DC Well, they saying go; you get what you pay for. These damm people kept me on hold for two hours as I eagerly tried to resolve a dispute. In addition, I was left with an open chat session twice. I requested to speak with a supervisor abut to no avail. The chat window was just left open with no indication that the session had ended. The rep name was Ellie. I am trying to research my history to ensure that Ellie was the rude person. She even went as far as to respond in big bold letters, a perfect indication that she was yelling at me. I had to keep calling and initiating chat because my hotel was not booked as promised. My hotel was not actually booked until 30 minutes prior to my arrival in Washington DC. I had to do the footwork and call a few places in Fla to confirm my rsvp. The representative service is terrible. Please excuse the punctuation.
  • Posted on: 2015-11-30
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Jessica Falborn
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I recommend this bus!
Yet again, the internet did not work. In fact, when I went to connect, it said the network had not even been set up. Very annoying, and I will likely not take Washington Deluxe again as a result.
  • Posted on: 2015-11-30
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: gcina
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I recommend this bus!
EXCELLENT SERVICE
  • Posted on: 2015-11-30
  • Depature: Washington, DC
  • Arrival: Brooklyn, NY
  • Name: Yvette
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I recommend this bus!
Cheap you get what you pay for
  • Posted on: 2015-11-30
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Carlos Jimenez
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I recommend this bus!
My first experience in a USA bus. Friendly staff and comfortable experience.
  • Posted on: 2015-11-30
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Arlene Berrien
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I recommend this bus!
The bus was clean,on time and the driver drove with caution but spoke on his cellphone entire time. As for the amenities they were no plugs to charge any electronics. I would recommend the gotobus to someone else. Leaving from DC is a nice location because of indoor environment.
  • Posted on: 2015-11-29
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Shona
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I recommend this bus!
I wish we stopped at a rest stop.
  • Posted on: 2015-11-29
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Ken Dorsey
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I recommend this bus!
All is well. Everything is as expected or better. No surprises or disappointments.
  • Posted on: 2015-11-29
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Nicky Neal
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I recommend this bus!
The bus ride was smooth and punctual.
  • Posted on: 2015-11-29
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Nicky Neal
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I recommend this bus!
The bus broke down we had to wait for a new bus,we were instructed to be back in 1 hour when we departed someone had been left behind so we had to pull over and wait another additional 1/2 hour... Was supposed to reach our destination in approximately 5 hours and it took over 7,very aggravating...
  • Posted on: 2015-11-28
  • Depature: Arlington, VA
  • Arrival: New York, NY
  • Name: Jürgen Klaus
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I recommend this bus!
Jürgen Klaus German Embassy 4645 Reservoir Road NW Washington, DC 20007 Tel: 202-820-3628 jklaus44@web.de On 11.20.2015 my wife and me wanted go to New York with the Washington Deluxe bus from Arlington VA at 9:00 on. The departure location was 1100 S Hayes St. Arlington VA 22202 (Pentagon City, pick up area opp. The California Pizza Kitchen). We were there at 8:45 am. Is was cold and windy At 9:05 and 9:10 and 9:15 I called your hotline. You have not answered me, and I was always connected to your mail box. At 9:20 am we went to Union Station by Metro. The agent from "Washington Deluxe" there told us that this case happened already three times. The departure place on the voucher is incorrect. That's incredible The man was very friendly and booked us on the bus at 11:00 am. This bus we took and lost a lot of times. I demand compensations / reparations for this big inconvenience. Jürgen Klaus
  • Posted on: 2015-11-28
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: vas
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I recommend this bus!
seats are very comfortable. rest room is very clean. depart/arrive on time.
  • Posted on: 2015-11-27
  • Depature: Brooklyn, NY
  • Arrival: Washington, DC
  • Name: Neal
  • Star ratings:
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I recommend this bus!
Smelled like cigarettes
  • Posted on: 2015-11-26
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Helen
  • Star ratings:
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I recommend this bus!
I was 20 minutes early for my 2:00 bus, and they couldn't find me on their hand written list, so they said they will check online to see if they missed my name. They looked, and couldn't find my name still. Then proceeded to let stand by people on the bus. I showed them my credit card charge, and multiple emails from gotobus.com Finally they decided to call their main office who called gotobus, and finally let me on the bus. But they were going to leave me there. So I ended up having to sit in the only seat left over, with no space to do any work with my laptop. It was the most uncomfortable ride, and I used to be an avid Washington Deluxe rider, but the way I was treated, I will not. The male staff were very sweet but the main lady in charge was absolutely rude and does not understand customer service. I will not be returning, and someone who has family and friends who continuously use this site to visit me, this might be the last time I refer it.
  • Posted on: 2015-11-23
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Tony
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I recommend this bus!
Unlike my trip from NYC to DC where the bus driver was the cause of the delay. My trip home from DC to NYC was a great experience. The bus driver left on time and we arrived on time.
  • Posted on: 2015-11-23
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Tony
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I recommend this bus!
I was highly frustrated and disappointed with the bus leaving from NYC to DC. The bus driver stop two times for late arrivals. He stop at a rest stop in Delaware which turned into a 30 min wait and delay for food. We were supposed to arrive in DC at 8:15 and didnt until almost 9:30 pm. unacceptable when the cause for the delay wasnt the result of traffic or accident. I chose this company and specific bus time because the prior week my experience was great.
  • Posted on: 2015-11-20
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: baptiste
  • Star ratings:
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I recommend this bus!
The bus driver did not drive safe at all. It was scared all drive long.
  • Posted on: 2015-11-16
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Haymes
  • Star ratings:
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I recommend this bus!
The best compared to all others
  • Posted on: 2015-11-16
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Lexi
  • Star ratings:
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I recommend this bus!
My wife and I took our first trip on Washington Delux this weekend going from DC up to NYC. We were very excited to purchase affordable tickets (found on gotobus.com) for a company with such good reviews. However, we had a HORRIBLE trip. Washington Deluxe website boasts safety, timeliness, and luxurious buses. We had none of this experiences. Safety: our bus driver never introduced himself or gave the safety information on departure from DC. Luxury: our bus lacked plugs and my wife's seat did not recline. Our biggest issue however was with timeliness: We got lost in NYC. We used the GW bridge to get into NY and arrived in the Bronx, over 100 blocks from where we needed to be at 1330 (we were scheduled to arrive at 1400). First, it was unclear why we came over the GW bridge in the first place when coming from DC. However, that was the least of the issues. Once over the bridge, the bus driver requested a GPS system over the PA system. A nice passenger walked forward with his cell phone in hand to help navigate the bus to the drop off center. We circled around Harlem and the Bronx for over 30 minutes (past the 1400 drop off) with no progress towards 7th ave and 36th st. At 1405 the bus driver pulled over at 121st and Adam Clayton St. He made no mention of where we was going and disappeared out of site. We, along with many other passengers, made a decision to take our stuff and find out own way into the city. We have no idea what happened to him and the bus (maybe they are still circling?) but this was not the experience we envisioned when deciding to take Washington Deluxe bus. The whole experience made it seem like both the driver, and the bus company, were new and had no idea what they were doing! Our trip back was better; however, this time we were stuck in seats that ONLY reclined and did not sit up. Overall, especially having had positive experiences before with Bolt and Megabus, we are very disappointed with Washington Deluxe and will not be recommending the company.
  • Posted on: 2015-11-16
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Malik A. Flowers
  • Star ratings:
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I recommend this bus!
I would like to see more power outlets on buses so that people can charge thier devices
  • Posted on: 2015-11-15
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: helena
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I recommend this bus!
wifi doesn't work.
  • Posted on: 2015-11-15
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: helena
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I recommend this bus!
the wifi is always crazy slow if it's working at all
  • Posted on: 2015-11-14
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Andrea Swaby
  • Star ratings:
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I recommend this bus!
Comfort and style, safe ride with great drivers..
  • Posted on: 2015-11-14
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Rosalina
  • Star ratings:
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I recommend this bus!
Driver exited at the wrong exit and got lost trying to get to the bus stop. We had to get off the bus before getting to the final destination after going in circles for over 30 minutes.
  • Posted on: 2015-11-14
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Anarfi Acheampon
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I recommend this bus!
Good customer service. Continue the good work.
  • Posted on: 2015-11-13
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Kim Yuille
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I recommend this bus!
I only ride Washington Deluxe. I've riden some of the other bus companies and they're horrible
  • Posted on: 2015-11-09
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Carla
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I recommend this bus!
I arrived 3 minutes late, my husband was waiting inside the bus and the staff outsider of the bus kicked him out of the bus. And I had to buy new tickets to get to DC. On the way back the driver left 7m late, had a 20 minutes stop, was rude to other drivers, kept on making detours and we arrived 1 hour and a half later to than what was scheduled. Internet was NOT working and people were talking loud on the phone na dthe driver did not bother to alert them. Did NOT like this experience AT ALL!!! Last but not the least, customer support were incompetente.
  • Posted on: 2015-11-09
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Kim Yuille
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I recommend this bus!
I will only ride on Washinton Deluxe.the others co.are nasty.
  • Posted on: 2015-11-09
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Yisa Rumala
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I recommend this bus!
The bus was clean, service was punctual, and arrived on time.
  • Posted on: 2015-11-09
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Friedrich Bock
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I recommend this bus!
It is very inconvenient, having reaging lights that point anywhere else but not where someone holds a book
  • Posted on: 2015-11-08
  • Depature: Arlington, VA
  • Arrival: New York, NY
  • Name: William Blakers
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I recommend this bus!
The only problem was the drop off in New York was in the middle of the town on a street corner and to a new arrival this was a big shock.There was no where to sit and gather your thoughts and you were battling to get past pedestrians to get to your own luggage.
  • Posted on: 2015-11-03
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Zhubin
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I recommend this bus!
The wifi was not very stable. But I do enjoy the trip with good company.
  • Posted on: 2015-11-01
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Johan
  • Star ratings:
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I recommend this bus!
The pick up point in NYC could be improved. It is an open bus stop on the sidewalk exposed to the wind and the weather.
  • Posted on: 2015-10-29
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: April
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I recommend this bus!
Good traveling experience.
  • Posted on: 2015-10-27
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Em
  • Star ratings:
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I recommend this bus!
AMAZING STAFF!!! :) :) :) AND EASY PEASY RIDE :) :) :)!!!!! THANK YOU SO SO SO MUCH!!!! :) :) :) :)
  • Posted on: 2015-10-27
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: sarah
  • Star ratings:
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I recommend this bus!
Internet was not reliably working. Clean bus and great punctuality. Convenient locations for pick up and drop off.
  • Posted on: 2015-10-26
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: David
  • Star ratings:
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I recommend this bus!
This bus didn't have a movie as advertised. Which was the icing on my cake as I paid extra for the bus with a movie option and it didn't have one. Plus wi-Fi on this bus was terrible. The bus however was clean, prompt and the driver was very safe and knowledgable of his route
  • Posted on: 2015-10-26
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Michael weiss
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I recommend this bus!
On my ride to Washington DC the wifi did not work at all. Also, on the way back from DC a couple days later, the outlets didn't work and we took an unspecified 30 minute detour to a deleware rest stop. Overall not too pleasant of an experience.
  • Posted on: 2015-10-24
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: greg wood
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I recommend this bus!
The bus trip to Washington DC was a great way to get there from NYC. It was stress free and relaxing. The bus was very clean and comfortable. However, the wifi speed is slower than the speed of the bus. I gave up trying to use the internet and watched the scenery go by.
  • Posted on: 2015-10-20
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Luz Redrovan
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I recommend this bus!
Friendly staff,nice experience
  • Posted on: 2015-10-19
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Pamela James
  • Star ratings:
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I recommend this bus!
The leather seats in the bus I took to NY were not comfortable. I felt like I was going to slide out of them. The bus back had more comfortable seats.
  • Posted on: 2015-10-19
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Yoram
  • Star ratings:
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I recommend this bus!
WiFi was very slow.
  • Posted on: 2015-10-19
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Ewelina Czapla
  • Star ratings:
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I recommend this bus!
I took the Washington Deluxe 5/530pm Friday bus from DC to NYC. I regularly take the bus up to NYC on Friday. In the past, I once had a terrible experience but wrote it off as a new or fill-in driver. But it has now happened again as I had the same driver on Friday. The trip which usually takes about 4.5 hours took over 6 hours on both occasions with this driver. The amount of traffic was not remarkable on either trip. What is most troubling is that this driver doesn't appear to know how to get to the Lincoln Tunnel. He gets off I-95 several exits early at Jersey City, then proceeds to drag the bus through the traffic of Jersey City, stop light after stop light and eventually meanders his way back on to the highway. On both occasions that I have experienced this ride the bus driver took a completely different route through Jersey City. The passengers become increasingly confused and alarmed as you naturally wonder why someone is taking you on a 45 minute joy ride through traffic and construction. On top of that, this driver insists on stopping in Delaware for about 30 minutes. While I understand that a stop may be necessary, drivers usually do not elect to do so on Friday with traffic and definitely never for such a long time. This experience has made me feel unsafe and angry and I will be traveling with a different company. This kind of service is completely unacceptable.
  • Posted on: 2015-10-19
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: AJ
  • Star ratings:
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I recommend this bus!
Efficient and convenient service at a great price
  • Posted on: 2015-10-18
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Angelita I. Defa
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I recommend this bus!
Both my husband and I are very happy with Washington Deluxe bus that we took both from Washington DC to New York (October 10, 2015) and back on October 12 from New York. The driver and the staff were very helpful and courteous. The bus was very clean and punctual (The bus left on time) The bus was comfortable and the amenities was superb!
  • Posted on: 2015-10-18
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Stephanie
  • Star ratings:
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I recommend this bus!
While the bus was clean, it was 20 minutes late and we arrived over an hour late to our destination. It wasn't the company's fault, but it did take a long time to get everyone onboard and I believe that they could be more efficient. The driver asked people to lower their music and stopped on the side of the road to close the engine door. At least from what I understood. Overall, though, the bus was clean and the WiFi - while spotty - did help me to complete my work. I'd recommend it, but I wasn't too impressed.
  • Posted on: 2015-10-17
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Esther Minton
  • Star ratings:
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I recommend this bus!
OMGosh! When I arrived for my 9:30pm bus the line was extremely long. I asked what was going on and the person that checks people in informed me that the 7:30pm bus hadn't arrived yet. ...7:30pm bus hadn't arrived yet...and I'm there for the 9:30pm bus :( My bus arrived at 10:45pm and I didn't get to DC until 3:10am...instead of the scheduled 1:45am time. No heads need to roll...I just find this unacceptable to the passengers that have to stand outside in the unpredictable weather waiting for a non timed bus to arrive.
  • Posted on: 2015-10-15
  • Depature: Arlington, VA
  • Arrival: New York, NY
  • Name: Haseena Sahib
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I recommend this bus!
Thank you!
  • Posted on: 2015-10-14
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Mathieu
  • Star ratings:
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I recommend this bus!
Everything went well! The bus was a little less nice that the one we took on our way to DC though.
  • Posted on: 2015-10-14
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Mathieu
  • Star ratings:
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I recommend this bus!
Everything was great! Thx
  • Posted on: 2015-10-14
  • Depature: Washington, DC
  • Arrival: Brooklyn, NY
  • Name: Janice babauta
  • Star ratings:
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I recommend this bus!
Great driver bus 1817
  • Posted on: 2015-10-14
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Maria Carballo
  • Star ratings:
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I recommend this bus!
Everything was fine however you didn't send my reservation to Washington Deluxe and that distressing to say the least.
  • Posted on: 2015-10-13
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Glenn Fisher Pag
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I recommend this bus!
It was a great Ride.Thanks..I made my train connection in NYC and was extremly thankful for that.
  • Posted on: 2015-10-13
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Mirela Cacan
  • Star ratings:
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I recommend this bus!
Great that they could give me another seat when I missed the first :) Great employees.
  • Posted on: 2015-10-13
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Rossi
  • Star ratings:
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I recommend this bus!
One houre late one way, 1:30 late for the return. No WIfi unless it was supposed to have one.
  • Posted on: 2015-10-12
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Shirley norman
  • Star ratings:
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I recommend this bus!
The seats didn't have a divider between them which would have given me the option to have more separation from me and the drunk person sitting next to me.
  • Posted on: 2015-10-10
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Luke Atkinson
  • Star ratings:
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I recommend this bus!
This was a tough one. The bus was over an hour late due to traffic.
  • Posted on: 2015-10-10
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Adegboyega
  • Star ratings:
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I recommend this bus!
WiFi on bus didn't work properly.
  • Posted on: 2015-10-09
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Frankie smith
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I recommend this bus!
A newer bus design but lacks seating space. We would not do this again, rather take train.
  • Posted on: 2015-10-09
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Emily
  • Star ratings:
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I recommend this bus!
The electronic outlets, an amenity well advertised for this bus, were broken.
  • Posted on: 2015-10-05
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Bill Granger
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I recommend this bus!
Way up to NYC was GREAT.....super driver.
  • Posted on: 2015-10-05
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Bill Granger
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I recommend this bus!
Despite several of us asking the driver to increase the air conditioning, the bus remained like a sauna and was most uncomfortable. Opposite experience from ride up which was GREAT. Mr. Steele certainly had us more than toasty warm - just very very uncomfortable.
  • Posted on: 2015-10-03
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Anarfi Acheampon
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I recommend this bus!
Bus services are number one with good customer care.I'll recommend them.
  • Posted on: 2015-09-28
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: carolina
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I recommend this bus!
muy malo el wiifi, es lo unico que deben mejorar del servicio porque es muy importante durante el viaje. gracias
  • Posted on: 2015-09-27
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Rajesh
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I recommend this bus!
My outbound journey from DC to NYC is worst and i'm 0% satisfied. My itenary confirmation number on 09/27/2015 : 241811 1) No courtesy to the passenger by the driver 2) No wifi onboard 3) The condition of the bus is very poor. I can literally feel noise made by the bus inside while the bus is on motion. The window glass is shaking, the seats are shaking and bus itself is shaking while on motion. 4) The seats are very poor 5) The name is telling me as "Washington Deluxe bus" however i feel like a truck is dumping people from DC to NYC. 6) I will never ever Travel on goto bus again. Thanks.
  • Posted on: 2015-09-26
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Maggie
  • Star ratings:
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I recommend this bus!
The wifi did not work
  • Posted on: 2015-09-26
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Justinas
  • Star ratings:
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I recommend this bus!
Kevin the driver was great. The bus was late due to traffic, but the driver was able to get us in on time. He made the experience tolerable and I was very appreciative.
  • Posted on: 2015-09-23
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: veroniki
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I recommend this bus!
The driver was not informed about our booking.we were not on his list of passengers
  • Posted on: 2015-09-22
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Adriana
  • Star ratings:
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I recommend this bus!
Cambiaron el destino de la parada final y nadie me aviso. Me debía bajar en Dupont Circle y el bus me dejó en Union Station.
  • Posted on: 2015-09-21
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Ciara Malcolm
  • Star ratings:
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I recommend this bus!
Great bus service! pick up / drop off times are accurate and the bus provides cleanliness and comfort. GREAT DEAL !!!
  • Posted on: 2015-09-19
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Luke Atkinson
  • Star ratings:
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I recommend this bus!
The driver was in control and communicative. The ride was on time. This bus has won my business. Thank you!
  • Posted on: 2015-09-19
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Angelo Veljanovs
  • Star ratings:
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I recommend this bus!
excellent experience from time of booking the trip to arrival at destination. Thank you.
  • Posted on: 2015-09-15
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: ola
  • Star ratings:
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I recommend this bus!
wifi was too slow, could not use it to do anything.
  • Posted on: 2015-09-14
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Maria Castillo
  • Star ratings:
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I recommend this bus!
Great as always!
  • Posted on: 2015-09-14
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Mayama S Kamara
  • Star ratings:
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I recommend this bus!
My wife didn't find the bus stop listed on the ticket. She tried to call the number on the ticket, nobody pick the call. She finally took another bus to come. If I can get my money back, i'll really appreciate that.
  • Posted on: 2015-09-13
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Patricia Everett
  • Star ratings:
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I recommend this bus!
This was my first (and definitely not last) experience on GOtobus. It surpassed my expectations.
  • Posted on: 2015-09-12
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: moyna strowman
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I recommend this bus!
lovely bus. great driver.
  • Posted on: 2015-09-12
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Turhan
  • Star ratings:
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I recommend this bus!
The driver is a true professional! In my travels i will be using Washington Delux.
  • Posted on: 2015-09-12
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Marie denis
  • Star ratings:
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I recommend this bus!
Had an amazing experience with Thai courier the driver was professional and the staff was extreme courteous they assisted me with my bags and I really enjoyed my ride to Washington .
  • Posted on: 2015-09-10
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: moyna strowman
  • Star ratings:
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I recommend this bus!
great driver. always felt safe.
  • Posted on: 2015-09-10
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: juli sunderlin
  • Star ratings:
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I recommend this bus!
Bad system for those buying tickets. Was almost not able to board because a mistake was made by the man boarding passengers, as he had promised seats to stand-bys before the 8:05 "cut-off" even happened.
  • Posted on: 2015-09-08
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Danny Hirschfiel
  • Star ratings:
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I recommend this bus!
Wi Fi needs help
  • Posted on: 2015-09-08
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Stephen
  • Star ratings:
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I recommend this bus!
TERRIBLE SERVICE!!!!!!
  • Posted on: 2015-09-08
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: ChaCha
  • Star ratings:
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I recommend this bus!
i like wash deluxe just fine, what i don't like is that gotobus.com directed me to 37th St and 7th Ave, i saw the bus and i thought it was odd that i was the ONLY person waiting in line at 6:50 for a 7PM bus, after knocking on the bus door several times, the driver finally opened the door and told me i needed to be on 36th St & 7th, when I went there I was pretty much the last person in line and almost didn't get a seat because the website gave me incorrect information.
  • Posted on: 2015-09-08
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Abdoul Seck
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I recommend this bus!
Easy and fast ride. Arrived on time.
  • Posted on: 2015-09-08
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Valerie Cardona
  • Star ratings:
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I recommend this bus!
Little too expensive compared to other bus options available.
  • Posted on: 2015-09-07
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: H
  • Star ratings:
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I recommend this bus!
Bathroom was the absolute worst smell, ac was not working that well in it or with in the bus! Bag removal disorganized. No toilet paper, hand sanitizer low.
  • Posted on: 2015-09-06
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Dennis
  • Star ratings:
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I recommend this bus!
Wifi are basic features these days, why not get this working, a journey of 4 hours would be better with a wifi connectivity and places to plug and charge our phones. I will recommend to a friend for the price but not the features unless you upgrade it a bit
  • Posted on: 2015-09-06
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Abdoul
  • Star ratings:
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I recommend this bus!
Quick and Easy ride. No complaints.
  • Posted on: 2015-09-06
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Denise
  • Star ratings:
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I recommend this bus!
The driver was so kind. I felt very safe on the bus. The gentleman who checked the tickets was very efficient and kind as well. Will make gotobus my go to for booking travel tickets.
  • Posted on: 2015-09-05
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Cacey madden
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I recommend this bus!
The air conditioning on the bus was broken, and after stopping twice to reset it, the bus driver then decided it was too hot to continue driving and that we were going to switch buses. Despite alerting us of the switch in buses and communicating with the other company more than 30 miles from the rest stop, there was no bus at the rest stop when we got there, leaving us all waiting 15 minutes to even board another coach. We arrived to Union Station an hour late, and the trip was miserable. I'll be contracting your representatives to further elaborate.
  • Posted on: 2015-09-05
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: francis yankey
  • Star ratings:
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I recommend this bus!
Great service
  • Posted on: 2015-09-05
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Valentina
  • Star ratings:
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I recommend this bus!
Air conditioner ridiculously high. People around me with scarfs and jackets on, crazy! This makes a very uncomfortable travel
  • Posted on: 2015-09-02
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Vinod
  • Star ratings:
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I recommend this bus!
The staff at Washington Union Station could be polite. They were talking weird and I felt nervous boarding the bus. But the driver was well behaved and professional. Overall, it was good experience.
  • Posted on: 2015-09-01
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Greyles
  • Star ratings:
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I recommend this bus!
Very good!
  • Posted on: 2015-08-31
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Analisa Freitas
  • Star ratings:
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I recommend this bus!
the wifi was much better than in the past, but could still be a little better. the driver was a driving a little but fast (we were sitting in the front) but he was very punctual.
  • Posted on: 2015-08-31
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Carly
  • Star ratings:
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I recommend this bus!
The bus from NYC to DC was punctual and the bus driver got us there on time. The bus from DC to NYC however was late, poorly managed, and the bus driver was loud. He also stopped at a rest stop for 45 minutes so people could get food! We ended up getting back to NYC in Sunday traffic 90 minutes late as a result.
  • Posted on: 2015-08-30
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Ashia Boyce
  • Star ratings:
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I recommend this bus!
Bus was running late, but we were alerted. We went to Dupont after Union Station, which added some time. I will still use this service. My main concern was regarding one of the patrons, who became agressive and threatening with another rider. The driver pulled over and gave him a verbal warning, which was appreciated. This rider should not be allowed back on if he is identified.
  • Posted on: 2015-08-29
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: DAí Nizar
  • Star ratings:
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I recommend this bus!
The Bus Was Too Cold And The Driver Drove The Bus Safely But Too Slow
  • Posted on: 2015-08-25
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Sabrina
  • Star ratings:
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I recommend this bus!
We were an hour and a half late getting back home and 30 minutes late getting to our destination.
  • Posted on: 2015-08-25
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Alexander
  • Star ratings:
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I recommend this bus!
excelent services
  • Posted on: 2015-08-25
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: NIVEDITA
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I recommend this bus!
WiFi was very very slow.
  • Posted on: 2015-08-24
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Siamak Khaledi
  • Star ratings:
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I recommend this bus!
great option, cheap price
  • Posted on: 2015-08-24
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Lin Long
  • Star ratings:
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I recommend this bus!
Be on time please, other than that, it's good
  • Posted on: 2015-08-24
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Mark
  • Star ratings:
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I recommend this bus!
Awesome ride...
  • Posted on: 2015-08-24
  • Depature: Washington, DC
  • Arrival: Brooklyn, NY
  • Name: Christine
  • Star ratings:
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I recommend this bus!
This ride was peculiar in that we had to make a stop to address a drunken situation. We had to wait for cops to arrive, then leave which led to a serious schedule delay. Not the typical experience.
  • Posted on: 2015-08-23
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Harry Rolnick
  • Star ratings:
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I recommend this bus!
Excellent trip, a bit late but that was to be expected. Would certainly recommend it (I already have!)
  • Posted on: 2015-08-23
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Lavinia Adams
  • Star ratings:
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I recommend this bus!
My first time was excellent!!
  • Posted on: 2015-08-23
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: David C Melton
  • Star ratings:
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I recommend this bus!
I actually did not take the trip scheduled for 8/22. My email confirmation somehow did not make it to my email. I had no confirmation number or ticket. Wash delux is closed on Sat so I had no way of retrieving and I was on hold for an hour with gotobus.com. Needless to say I missed he bus. Today 8/23 I was on the phone 2 times trying to rectify. Operator Ricardo was rude, hung up on me deliberately once I asked him to connect me to a supervisor. And I had to call back 6 times before I finally got Israel. He was great. Both guys said that WD wouldn't reschedule my ticket but I called WashDelux myself and they fixed in 2 minutes literally. The dispatcher was apologetic and very helpful. I will never again purchase a ticket from Gotobus.com. The service is deplorable. I am sorry I have been a customer all this time including the friends I recommend and my family. I have never been so disrespected and NEVER hung up on. Thanks to Israel he was able to salvage some respect for the company. And even though it was said "nothing could be done", that was clearly untrue because I am literally on the bus now as I write this. 5pm scheduled bus from NYC-->WASH ON 8/23/2015. There is always a solution. David C Melton 301.318.4643 Davidcmelton@yahoo.com
  • Posted on: 2015-08-23
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: samuel tayman
  • Star ratings:
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I recommend this bus!
I think that the cleanliness of the rest rooms can be improved. Taller trash can should be put there to prevent the toilet papers from falling to the ground because they fill up too quickly.
  • Posted on: 2015-08-23
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Shamsul kazi
  • Star ratings:
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I recommend this bus!
to my consideration this is best
  • Posted on: 2015-08-19
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Kim
  • Star ratings:
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I recommend this bus!
Good service
  • Posted on: 2015-08-18
  • Depature: Washington, DC
  • Arrival: Brooklyn, NY
  • Name: Maya
  • Star ratings:
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I recommend this bus!
Wifi connection was terrible.
  • Posted on: 2015-08-18
  • Depature: Brooklyn, NY
  • Arrival: Washington, DC
  • Name: Maya
  • Star ratings:
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I recommend this bus!
AC didn't work properly because of the bus's sunroof, so the trip was extremely warm. And as usual, wifi barely worked.
  • Posted on: 2015-08-18
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Andrea Swaby
  • Star ratings:
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I recommend this bus!
Excellent, depending on traffic.. The express ride is great!!!!
  • Posted on: 2015-08-18
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Hyang
  • Star ratings:
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I recommend this bus!
The cleanliness is not good condition. Please keep the inside of the bus clean, especially the cup holder where I found the mold.
  • Posted on: 2015-08-17
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Drew
  • Star ratings:
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I recommend this bus!
The driver was awesome! The only thing I didn't like was the REALLY bad wifi offered on the bus. It didn't even work.
  • Posted on: 2015-08-16
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Drew
  • Star ratings:
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I recommend this bus!
The driver was awesome!
  • Posted on: 2015-08-16
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: JOSE ANTONIO SAN
  • Star ratings:
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I recommend this bus!
Wifi doesn't work
  • Posted on: 2015-08-16
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Monika
  • Star ratings:
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I recommend this bus!
All was perfect
  • Posted on: 2015-08-15
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Bernie
  • Star ratings:
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I recommend this bus!
Great service. Good value
  • Posted on: 2015-08-15
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Melissa Lukasiew
  • Star ratings:
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I recommend this bus!
The bus illegally parked on the highway and the driver got out of the bus without telling the passengers for 10min. This was unacceptable and I intend to report this to authorities unless I get a refund.
  • Posted on: 2015-08-15
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Mendee
  • Star ratings:
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I recommend this bus!
Overall a great experience.
  • Posted on: 2015-08-15
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Analisa Freitas
  • Star ratings:
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I recommend this bus!
The wifi was not working
  • Posted on: 2015-08-14
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: fort myriam
  • Star ratings:
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I recommend this bus!
i'm french and the bus driver was nice and the pleasant journey
  • Posted on: 2015-08-11
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Jorge pareja
  • Star ratings:
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I recommend this bus!
We could not take our bus becomes hour seats were sold and there was no more space. The customer representative was not prepared to handle the situation and he was yelling, the office phone was busy and they offer us to travel 1hr later in a lower quality bus that took us to another station, therefore we had to spend 30 dollars on taxi. Not an apology or anything like that. I never had such a bad experience on a bus
  • Posted on: 2015-08-10
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Claire Alcindore
  • Star ratings:
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I recommend this bus!
Bus was on time, clean and smooth travels each way.
  • Posted on: 2015-08-08
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Kay
  • Star ratings:
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I recommend this bus!
Very nice bus, very equipped with TVs, outlets & trash bags. Overall a wonderful experience with Washington deluxe. Definitely recommend everyone to take it to DC!!!
  • Posted on: 2015-08-08
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: DI MARIA
  • Star ratings:
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I recommend this bus!
Very nice and friendly driver. We had a late arriving in DC because we had to use another road.
  • Posted on: 2015-08-08
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Lauren
  • Star ratings:
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I recommend this bus!
Plugs in the seats, no overcrowding, left promptly and arrived within five minutes of estimated time of arrival.
  • Posted on: 2015-08-08
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Emanuele Pierpao
  • Star ratings:
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I recommend this bus!
Overbooking problem. Some people remains off board although they had the tickets.
  • Posted on: 2015-08-08
  • Depature: Washington, DC
  • Arrival: Brooklyn, NY
  • Name: Richard Petkovse
  • Star ratings:
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I recommend this bus!
Excellent trip! The driver was professional and punctual. It was a very comfortable and pleasurable ride!
  • Posted on: 2015-08-07
  • Depature: Washington, DC
  • Arrival: Brooklyn, NY
  • Name: Andrea Swaby
  • Star ratings:
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I recommend this bus!
My first time travelling into Brooklyn, The experience was much better than I thought. Will definitely do it again. My only concern was a few people were a bit too loud on their phones...
  • Posted on: 2015-08-07
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Mambu James Kpar
  • Star ratings:
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I recommend this bus!
Washington Deluxe does not have an office to respond to ccustomers inquiries. We showed up at bus station and bus was no where to be found. Furthermore there was neither no representative on the ground and the number provided in the email could not connect us to a customer service representative. This is ridiculous.
  • Posted on: 2015-08-03
  • Depature: Brooklyn, NY
  • Arrival: Washington, DC
  • Name: Regina
  • Star ratings:
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I recommend this bus!
Conductor was somewhat disrespectful when dealing with passengers. Needs to address and speak to them in a more respectful and courteous manner
  • Posted on: 2015-08-03
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Kenneth Harlin
  • Star ratings:
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I recommend this bus!
The bus arrived a bit late at Dupont Circle, but I did get a text explaining the driver was caught in traffic. At Union Station we were delayed as someone on the bus was escorted off by the police, but the ride itself was uneventful and not too late.
  • Posted on: 2015-08-01
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Daniel
  • Star ratings:
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  • Comfort:
I recommend this bus!
Thank you for this nice ride. Greetings from Germany
  • Posted on: 2015-08-01
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Andrew Ramsingh
  • Star ratings:
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I recommend this bus!
The driver tried to be a hero and avoid traffic by taking a different route and we wound up coming back to the same spot 45 minutes minutes later. The trip was two hours and forty minutes longer than advertised.
  • Posted on: 2015-07-30
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Bill Greenwood
  • Star ratings:
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I recommend this bus!
The bus appeared out dated, there wasn't enough electrical oulets and they did not work. The air conditioning was not cold. We had to exit the bus and wait for the driver to atempt to repair something in the engine. This was a horrible experience
  • Posted on: 2015-07-28
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: florinda
  • Star ratings:
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I recommend this bus!
Seats were a little too close together but otherwise, it was a good experience
  • Posted on: 2015-07-27
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Frank Newman
  • Star ratings:
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I recommend this bus!
They have outlets, which was great because I could charge my cell phone. It was comfortable except that the personal vent/AC didn't blow very hard. Departed on time, arrived 15 minutes late.
  • Posted on: 2015-07-27
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Coline Haxaire
  • Star ratings:
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I recommend this bus!
The wifi could be better !
  • Posted on: 2015-07-27
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Mathieu
  • Star ratings:
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I recommend this bus!
The bus was not clean at all. Most of the seats were not moving.
  • Posted on: 2015-07-26
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Shirley Pan
  • Star ratings:
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I recommend this bus!
Bus was 15 minutes late leaving; Over an hour late arriving in NYC. Bus was also freezing.
  • Posted on: 2015-07-26
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Viktor
  • Star ratings:
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I recommend this bus!
I am realy happy with the service! I totaly can recommend this Bus transfer! Everything was very clean! :-)
  • Posted on: 2015-07-26
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Paul Garraway
  • Star ratings:
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I recommend this bus!
Out of all the buses I take as I have to travel weekly from DC to New York for work, I feel the most comfort with Washington Deluxe. The bus is always on time and we reach our destination when we are supposed to. I highly recommend Washington Deluxe, and it is my preferred means of travel between New York and DC for me and my family.
  • Posted on: 2015-07-25
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Mathieu
  • Star ratings:
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I recommend this bus!
Everything was ok.
  • Posted on: 2015-07-25
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Sue
  • Star ratings:
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I recommend this bus!
This bus is so much better than Greyhound however, even when the bus had wifi for some reason I couldn't use it because it kept lacking but other than that it was good and the driver was very nice.
  • Posted on: 2015-07-22
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Yolanda aviles
  • Star ratings:
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I recommend this bus!
Buen servicio, el conductor muy seguro de su forma de conducir. El bus llegó aproximadamente 20 minutos atrasado al paradero de dupont circle.
  • Posted on: 2015-07-20
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Torres
  • Star ratings:
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I recommend this bus!
The driver was friendly and the bus comfy. My seat was broken so I gave it to my husband.
  • Posted on: 2015-07-20
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Fourneron
  • Star ratings:
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I recommend this bus!
Everything was perfect.. Except the wifi.. Which almost never works.. Thanks!
  • Posted on: 2015-07-20
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Avinash Satish
  • Star ratings:
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I recommend this bus!
Great bus ride! The wifi was practically non-existent, but that's usually what happens with every bus. Even with traffic, we were only late by 20 minutes. Definitely recommend this bus, especially if traveling from New York to DC.
  • Posted on: 2015-07-20
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Yolanda Sanchez
  • Star ratings:
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I recommend this bus!
Perfect ride. Clean, prompt and excellent driver.
  • Posted on: 2015-07-18
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Prem
  • Star ratings:
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I recommend this bus!
Good journey
  • Posted on: 2015-07-18
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Avinash Satish
  • Star ratings:
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I recommend this bus!
Good bus overall. Clean and comfortable for the most part, but the wifi barely even worked at all, which is the case for most buses though, and the outlets were hard to find until someone told me where they were. In terms of punctuality, it took us 6 hours to get there instead of 4.5, but I guess that was because we drove up Friday after work so traffic was a given. Nonetheless, the driver was very nice and for how much less I paid for this bus than other services, the value was well worth it.
  • Posted on: 2015-07-18
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Jada
  • Star ratings:
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I recommend this bus!
We was suppose to arrive at 6:15 and we got there half pass 7. There was about 4 to 5 times he Stepped on the brake as if we was about to get into a accident hard enough for me to fall out my seat. Nice and comfortable and clean.
  • Posted on: 2015-07-14
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Glen Cabrera
  • Star ratings:
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I recommend this bus!
Once again, the dispatcher was wonderful. Got there 2 hours early. He had seats on earlier bus and allowed me to get home one hour ahead. Thank you!
  • Posted on: 2015-07-13
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Mercedes
  • Star ratings:
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I recommend this bus!
No complaints
  • Posted on: 2015-07-13
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: LauraJMalhotra
  • Star ratings:
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I recommend this bus!
I took a bus from NYC to DC on Friday at 4pm. Estimated journey time was 4 hrs 15 mins. I did not arrive in DC until 9:45. I had to change and then cancel dinner plans. This wasn't helped by the fact the driver made a rest stop that instead of lasting 15 mins lasted half an hour because of waiting for people who he allowed back OFF the bus and waiting for him to finish another conversation with a different bus driver. It was extremely frustrating and I wouldn't use the service again. Will be switching to Amtrak because it is worth the peace of mind.
  • Posted on: 2015-07-13
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Carolina
  • Star ratings:
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I recommend this bus!
The ride had not even started and the lady who was helping the driver was already yelling at me. I think her name was Cecilia. I got on the bus and saw the seat in front available. When I took it, she yelled at me and said that I had moved her purse to sit there. I didn't and in addition, there were two sits: where she had her purse and mine. I did not deserve to be treated that way for no reason. I'm not using GotoBus again. Furthermore, the A/C was extremely cold. Everyone was complaining about it and given that it was in the middle of the summer, no one was prepared with sweaters or jackets for such a low temperature.
  • Posted on: 2015-07-13
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Bianca Rusconi
  • Star ratings:
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I recommend this bus!
The Bus did not stop at any Food Station on our way to Washington, just as all buses do. I was expecting to buy food, and couldn't. Had a bad time waiting to get to my destination.
  • Posted on: 2015-07-11
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Bolortungalag
  • Star ratings:
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I recommend this bus!
Bus driver always using hong, it was too loud, bus driver was very aggressive when he driving.
  • Posted on: 2015-07-11
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Vanessa Doolan
  • Star ratings:
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I recommend this bus!
The wifi didn't work, but the seats were very comfortable and they had working plugs for every seat so that was a bonus!! Just sucked not having wifi that was part reason why I choice this bus line.
  • Posted on: 2015-07-08
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Andrea Swaby
  • Star ratings:
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I recommend this bus!
The bus was on time and despite bad traffic we arrived at a descent time. Since this was an early bus and I understand its EXPRESS a 10 mins stop would be great to grab a snack. The driver was very polite and we got to our destination safely.
  • Posted on: 2015-07-08
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Bipin Hattiangad
  • Star ratings:
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I recommend this bus!
Friendly staff, punctual and safe driving
  • Posted on: 2015-07-07
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Aking
  • Star ratings:
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I recommend this bus!
great bus service
  • Posted on: 2015-07-07
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: LAG
  • Star ratings:
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I recommend this bus!
Everything was ok, except for the air conditioning, which was freezing
  • Posted on: 2015-07-06
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Fiorella
  • Star ratings:
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I recommend this bus!
Excelent service, I would totally use it again.
  • Posted on: 2015-07-06
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: nagendra nainala
  • Star ratings:
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I recommend this bus!
Very good
  • Posted on: 2015-07-06
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Patricia McKee
  • Star ratings:
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I recommend this bus!
The bus was clean but there was no A/C for the entire road trip back from Washington to New York. We did ask for it to be made cooler and was informed that it was set and can't be changed. The wifi was not working so we could not even watch a movie on the ipad. The driver seemed to not know where he was going and the ride seemed to take forever. Very displeased with the ride. Will think twice before using the Washington Deluxe in the future as we were planning to go back in September.
  • Posted on: 2015-07-06
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Luke LaLiberte
  • Star ratings:
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I recommend this bus!
The bathroom was a bit of a mess. The air freshener appeared to have broken off the wall and the light was not working making it near perfect dark at night. Additionally the seats of this particular model of bus were not as comfortable as I am accustomed to from Washington Deluxe. Those are my only complaints and they are all minor. I still found the service convenient and effective, getting me back to DC promptly and with as much comfort as I would typically expect from a bus. Washington Deluxe still delivered my money's worth despite my nit picking complaints above :).
  • Posted on: 2015-07-06
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Luke LaLiberte
  • Star ratings:
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I recommend this bus!
The outlet was jammed with a sharp chunk of metal which gave me a tiny shock when i tried to plug in. I do not hold Washington Deluxe accountable for this as I am sure it was a rider that caused the damage, I simply wanted to report it. Four rows back, right side of the bus
  • Posted on: 2015-07-06
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Tracey Brown
  • Star ratings:
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I recommend this bus!
I had to take a1:00pm since there was a glitch and my 2:30pm bus was sold out! Customer service did their best to get in touch with me so they put me on earlier bus. Very hard to get in touch with someone on Sunday am but was able to contact Betty. She was helpful in tes of trying to find other times. But it would have been nice if they could have given me a credit or voucher towards next trip since I was an inconvenience to me to do earlier bus.
  • Posted on: 2015-07-06
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Emily Hayden
  • Star ratings:
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I recommend this bus!
The only issue I have is that we made a stop that was only supposed to be 15-20 minutes (even though we were already behind schedule for our arrival to NYC and were only 80 minutes outside of NYC at the time we took the rest), but remained at the rest stop for 35 minutes waiting for passengers who were late to get back on the bus. We arrived in NYC an hour and a half later than planned.
  • Posted on: 2015-07-06
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Wanda Evans
  • Star ratings:
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I recommend this bus!
The motor coach operator was very pleasant, assisted people with questions, and made you feel relaxed about your travel.
  • Posted on: 2015-07-05
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Johnita Branic
  • Star ratings:
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I recommend this bus!
I had a comfortable ride, great leg room, seats are nice as well. The driver was professional and pleasant
  • Posted on: 2015-07-04
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Tracey
  • Star ratings:
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I recommend this bus!
Did not see outlets for phone?
  • Posted on: 2015-07-03
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Carla
  • Star ratings:
  • Bus Cleanliness:
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I recommend this bus!
Lots of nearly hitting pedestrians in NYC with the bus. Traveled in the fast lane and glided over the grooved shoulders a few times. Felt unsafe for most of the trip.
  • Posted on: 2015-07-01
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Lin Long
  • Star ratings:
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I recommend this bus!
Punctuality should improve, and the space between two seats are narrow
  • Posted on: 2015-07-01
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Glen Cabrera
  • Star ratings:
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I recommend this bus!
Your dispatcher in DC is the most courteous gentleman and worker. He remembers you even when you don't travel every week.
  • Posted on: 2015-06-30
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Glen Cabrera
  • Star ratings:
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I recommend this bus!
Plus thank you, thank you for the free ticket! !
  • Posted on: 2015-06-29
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Priti Kadam
  • Star ratings:
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I recommend this bus!
Bus arrived an hour late than scheduled time.
  • Posted on: 2015-06-29
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Itsik
  • Star ratings:
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I recommend this bus!
DON'T USE GOTOBUS! I BOUGHT A TICKET AND THEY DID NOT RESPECT IT! THEY SENT ME A 3AM TEXT THAT THE 10am BUS IS FULL. Could you imagine that? The message told me to call a number of an office that was closed till 8:30 and did not answer from then till boarding time, at which point I was denied boarding. They waited for latecomers instead, sending me to the noon bus. Fortunately, noon was impossible for me, as they then texted that that one is faulty. Now Washington Deluxe and GoToBus are fighting over who is to blame, instead of giving me my money back. DON'T EVER TRUST THESE PEOPLE! THEY DESERVE A CLASS ACTION!!!
  • Posted on: 2015-06-29
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: brandon
  • Star ratings:
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I recommend this bus!
my air vent was broken so I couldn't close it in this last trip. the air was pushed directly on me and I had no blanket.
  • Posted on: 2015-06-28
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Theresa Morrisse
  • Star ratings:
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I recommend this bus!
I want to thank the bus driver who quickly looked me up in his phone to see which bus I was on. I was having phone issues and couldn't find my reservation. The bus ride was smooth and seamless. No issues. Thankful for the 10 min rest area break.
  • Posted on: 2015-06-27
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Alayna
  • Star ratings:
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I recommend this bus!
Our bus broke down one hour into the trip. Our driver was very professional, but had incorrect information on how long we would be waiting for a new bus, which took a total of 1.5+ hours instead of 10 minutes. First bus was over air conditioned with dirty bathroom. Second bus had very uncomfortable small chairs. Both buses had problems with electrical systems. Overall took almost 10 hours to arrive.
  • Posted on: 2015-06-27
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: mo
  • Star ratings:
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I recommend this bus!
it is not bad. it is a good experience.
  • Posted on: 2015-06-27
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Anto
  • Star ratings:
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I recommend this bus!
Worse experience ever!!!! Bus was hostaged by a woman and her family, because she wanted to get on the bus, even when there were any seats left. we stayed 3 hours inside the train without any response. bus staff couldn't handled the situation correctly.
  • Posted on: 2015-06-25
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: alexandra
  • Star ratings:
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I recommend this bus!
It was very nice and the environment around very respectful between passajes
  • Posted on: 2015-06-24
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Andrea Swaby
  • Star ratings:
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I recommend this bus!
I would recommend The Washington Deluxe for its punctuality and friendly and capable drivers who get me to my destinations safely.
  • Posted on: 2015-06-23
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Jessica
  • Star ratings:
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I recommend this bus!
First time riding with Washington Deluxe. I absolutely will be booking all future trips with WD from now on. Very pleasant ride and service.
  • Posted on: 2015-06-23
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Tim
  • Star ratings:
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I recommend this bus!
The bus was comfortable, clean, did not smell bad, left on time, and arrived on time. I could not ask for more. I would definitely use Washington Deluxe again and I have already recommended it to some of my friends. I paid a little extra for a return trip with another company and it was a horrible decision. What a nightmare that was. That bus was everything Washington Deluxe was not.
  • Posted on: 2015-06-22
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Darien
  • Star ratings:
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I recommend this bus!
Everything about this trip was great. The ride was smooth. The air conditioning was cold enough. The driver stopped in Delaware allowing us to stretch, use real bathrooms and purchase food if need be. No complaints.
  • Posted on: 2015-06-21
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Tatev
  • Star ratings:
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I recommend this bus!
It was extremely cold inside the bus, also there was a water dropping from the top from AC. We had to scotch tape some napkins on it. Also it doesn't have electric plugs on the chairs unlike Bolt Bus.
  • Posted on: 2015-06-20
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Melissa
  • Star ratings:
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I recommend this bus!
This was HELL. We were waiting for the bus on the street at 9:30, which is when it should be leaving for Washington. We waited and we waited and we waited. People on the line tried to call the office, but it was closed and no one was picking up the phone. We didn't know if we should wait or just leave. Finally, at 11, and hour and a half later (!!!) the bus arrived and the driver merely said "we apologize for the delay". Apparently the bus broke down at some point on the way there and no one had the decency to let anyone know about it at all. Also the seats are HORRIBLE, it is impossible to get comfortable and even less to sleep much. It was overall an awful experience.
  • Posted on: 2015-06-20
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: khom nath khanal
  • Star ratings:
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I recommend this bus!
U must put some signboad at union bus station in DC.
  • Posted on: 2015-06-20
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Phil marro
  • Star ratings:
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I recommend this bus!
Was a perfect and carefree trip to DC at an amazing price. Was a few dollars more then a couple of the companies but the equipment was worth it.
  • Posted on: 2015-06-20
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Tasha Loader
  • Star ratings:
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I recommend this bus!
Best bus driver I've ever had! Smooth and quiet ride. Best bus ride I've ever had.
  • Posted on: 2015-06-16
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Moe
  • Star ratings:
  • Bus Cleanliness:
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I recommend this bus!
The driver and the woman who checks for tickets were pleasant, professional and hilaroius they made boarding an enjoyable experience. The bus was comfortable with good leg room and outlets at every seat. The driver was great!
  • Posted on: 2015-06-15
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Davide Colombini
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I recommend this bus!
I payed more for travel with Washington deluxe because needed to use power and wi fi for work but both where not working.really bad service
  • Posted on: 2015-06-15
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Jessica Cullins
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I recommend this bus!
Love the new bus! Very nice very Clean ! Wish the TV played a movie or something , overall love !!
  • Posted on: 2015-06-13
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Pedro
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I recommend this bus!
Air conditioning was very poor. Ran 50 minutes late.
  • Posted on: 2015-06-13
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Sulaiman Almaroo
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I recommend this bus!
One of the worst travel experiences I've had. The air conditioning was not working in the back of the bus, and the area smelled like urine from the restroom. Also, the WiFi didn't work.
  • Posted on: 2015-06-13
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Richard Theis
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I recommend this bus!
Washington Delux supplied a bus with power outlets that failed to work and without working air conditioning. The driver allowed the passengers to board and started driving to NY on a 91 degree day even though the AC did not work. It was so hot inside the bus one passenger started to suffer heat related distress. Only after many passengers complained the driver stopped outside of Baltimore and allowed the passengers to leave the bus. I will never take a bus operated by this company again and would not recommend Washington Delux.
  • Posted on: 2015-06-13
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Moe
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I recommend this bus!
June 11 the 12:30 bus was an hour late considering this I would think that the woman that checks for tickets would lose her attitude which she always has on display. If you don't like people why work a job where you have to face to face with the public? The bus was old and had no outlets. We arrived in New York over two hours past our estimated 5:15 arrival time.
  • Posted on: 2015-06-10
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Gale Aycox
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I recommend this bus!
I will not drive, take the train or fly to New York..Why? This is definitely easy to book, affordable and convenient connections
  • Posted on: 2015-06-08
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Lynette Rodrigue
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I recommend this bus!
I would usually travel by a Chinatown bus and this was my first time traveling by Mega bus , which was a very comfortable experience. The prices are affordable , the bus leaves at it's scheduled time and arrives at it's scheduled time. The driver drove everyone safely to their destinations. The bathroom was clean ( which was a surprise to me because I've had bad experiences with restrooms on buses). My spouse and I also left our IPAD on the bus traveling to Washington DC and checked into our hotel and felt all out hopes were lost to just forget about it and not call Mega to search for an IPAD we irresponsibly left behind. I told my husband to call and see what happens. After about half hr we hopped in a cab back to Union station thinking the bus would leave back to NY or elsewhere. My husband received a call and the IPAD was being held for us. Not many honest people in NY but thank you Mega bus an Thank you DC dispatcher Albert. :)
  • Posted on: 2015-06-08
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: garanito
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I recommend this bus!
good service
  • Posted on: 2015-06-01
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Celine
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I recommend this bus!
The bus was on time and very clean. The driver was pleasant and drove safely.
  • Posted on: 2015-06-01
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Emily Hayden
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I recommend this bus!
Based on this ride alone, no I would not recommend Washington Deluxe to a friend. The bus left over an hour late, arrived in NYC an hour and a half after the scheduled time, and the bus driver was rude.
  • Posted on: 2015-05-31
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Jun Lin
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I recommend this bus!
I enjoyed my journey, will come back!
  • Posted on: 2015-05-31
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: D
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I recommend this bus!
I missed not having a garbage bag provided. (At the end of the trip, I saw that many seats did have them, but there were none in our row so I kept my garbage in my bag.) We also arrived about 10 minutes later than planned.
  • Posted on: 2015-05-30
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Linh
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I recommend this bus!
Too cold on the bus. We were almost freezed.
  • Posted on: 2015-05-27
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Ayanna Greene
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I recommend this bus!
The air conditioning was on 0 degrees! It was so cold it made everyone uncomfortable. The driver was a speed demon. Thankfully we made it an hour ahead of schedule and in one piece. The bus is very clean and modern.
  • Posted on: 2015-05-26
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: jaswant
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I recommend this bus!
good service
  • Posted on: 2015-05-26
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: DEEPAK
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I recommend this bus!
There were just one or two,, power plugs scattered across the bus. I had expected one to be present under each seat. Also, there was no WIfi. I understand these are additional ameniies, but considering the fact that my NY-DC bus had these and that the fare was 12 $ lesser, i was expecting atleast the power plugs.
  • Posted on: 2015-05-26
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Marica Bai
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I recommend this bus!
Very pleasant ride, and plenty leg room.
  • Posted on: 2015-05-26
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Violet
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I recommend this bus!
Very organized, very punctual, staff very courteous.
  • Posted on: 2015-05-24
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Hannelore Förste
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I recommend this bus!
Everything was good, but the Wi-fi- Only worked occasionally for us
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