PLEASE READ CAREFULLY

The purchase of any travel services represents your acceptance Terms & Conditions set out herein. Please ensure that you read carefully and understand these Terms & Conditions prior to booking.

Cancellations and Alteration fees
Regardless of reason, cancellations result in costly charges from our travel and hotel providers covering penalties and fees incurred by canceling confirmed and pending bookings. Therefore, cancellation penalties and or fees will apply. Time of cancellation will be determined when notice is received and confirmed by our office. Notice of cancellation must be made directly to Gotobus through web mail at Contact Us. Your refund request will be answered and processed promptly. If you do not receive any reply within 2 business days, that means your request is not received successfully; thus, the tour status remains "confirmed". Please contact us immediately at 617.354.2101.

Cancellation penalties per person as follows;

• Cancellations received up to 7 days prior to departure will incur a penalty of $50 per person.
  A handling fee of $25 per booking will be charged for any alteration or revision made to a reservation.
• Cancellations received within 4-6 days of departure will incur a penalty of $100 per person.
  A handling fee of $50 per transaction will be charged for any alteration or revision made to a reservation.
• Cancellations received within 3 days of departure will incur a penalty of 100% per person.
  We don't accept any alteration or revision made to a reservation.
• Unused features are non-refundable. No shows forfeit entire payment.
• We cannot grant refunds more than 30 days after completion of tour.
• There is 6% handling fee of refund amount add-on to the above penalties.

Itinerary Variations
We constantly strives to improve tour itineraries and features. If such improvements can be made, or unforeseen circumstances beyond our control make changes necessary - we reserve the right to vary itineraries and to substitute hotels. At certain peak periods duplicate departures may operate, and sometimes in reverse order in which case hotels may vary from those stated on the itinerary pages.

Tour Cancellation
We reserves the right to cancel or re-schedule any tour departure in accordance with operating requirements (e.g. minimum number of passengers) or circumstances beyond its control. If cancellation is made any time prior to departure* of the tour, Gotobus' only liability will be to refund to the passenger the amount it has received for the tour booking. We will try to re-book the same or similar tour. Please note that we are not liable for any cancellation penalties incurred on any other travel arrangements including air tickets purchased separately from customers.

We are not responsible for any other travel arrangements affected due to our cancellations.