Tickets and Confirmation - Immediately confirmed after successfully completing check out, the customer will see the confirmation number online and receive an order summary and eTicket(s) by email.
How to use the eTicket - Please have a printout of eTicket for boarding the bus.
Cancellation and Refund - Once a reservation is booked on Gotobus.com, it cannot be canceled by the customer. Duplicate bookings are non-refundable as those seats will have been removed from sales inventory. While the bus operators will make every effort to operate its services as scheduled, when this fails to occur full refunds or alternative travel arrangements will be offered.Rescheduling - Tickets can only be rescheduled before the original travel date/time. How to self-reschedule tickets online? Please check http://info.gotobus.com/reschedule-bus-ticket/.
Price Change - We reserve the right to adjust the ticket fare, and the fare for holidays, weekends and special events.
Condition of Use -
Schedules - Every effort will be made to operate according to published schedules. The bus carriers will not be liable for delays caused by traffic, accidents, mechanical issues, road conditions, severe weather, and do not guarantee to arrive at or depart from any point as a specific time. Connections cannot be guaranteed and schedules are subject to change.
Arrival Time - The arrival times are estimated for customers' reference. Exact arrival time depends on the traffic situation.
Child Fares - For some carriers, children under 2 years old may be transported free when not occupying a seat at the exclusion of another passenger when traveling with a passenger paying the full adult fare. Children over two years of age will pay the full adult fare unless specified by a particular carrier or tour provider. Age-based children fares are subject to change without notice. We do not provide car-seats for infants and toddlers.
Pets - Pets will not be transported.
Luggage - Each passenger may carry one check-in luggage (max size: 20in or 22in*14in*9in) and one carry-on bag. Oversize and additional luggage fee varies from $10-$100 per piece.
Objectionable Persons - Bus Companies reserve the right to refuse transportation to any person under the influence of intoxicating beverages or drugs or who is unable to take care of oneself or to any person whose conduct is such, or likely to be such, as to make one objectionable to other passengers.
Wi-Fi - Wi-fi service is offered by some of the carriers in the East Coast. Additional schedules may be added during weekends and holidays which are served by third party's buses, it is not guaranteed that there will be wi-fi access as advertised. Please contact the bus company in advance to confirm service availability.
Minor Travellers - For minors (under 18 years old) traveling alone, the parents must read and sign a consent letter.
Download your consent letter here.