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Star Line Express
  • Overall Raiting3.3
  • Bus Cleanliness 3.4
  • Punctuality3.2
  • Bus Service & Staff3.7
  • Bus Comfort3.1

  • Joined GotoBus: Since Aug 2012 (3 years and 10 months)
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Star Line Express Reviews

Vendor Star Line Express
Total Number of Reviews 299
Reviewed Ratio 0.9%
Overall Raiting 3.1
Bus Cleanliness 3.2
Punctuality 2.9
Bus Service & Staff 3.4
Bus Comfort 2.9
Recommend Yes 53.8%
Recommend No 46.2%

Viewing all 299 bus reviews

Top Reviews
  • Posted on: 2016-05-03
  • Depature: Orlando, FL
  • Arrival: New York, NY
  • Name: Jose
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I recommend this bus!
very enjoyable ride
  • Posted on: 2016-05-02
  • Depature: New York, NY
  • Arrival: Jacksonville, FL
  • Name: Amado
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I recommend this bus!
Every was perfect
  • Posted on: 2016-04-30
  • Depature: Savannah, GA
  • Arrival: New York, NY
  • Name: Janella
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I recommend this bus!
I was very disappointed because we waited for 3 hours before the bus came. No one called to say bus was gonna be delayed.I called to find out before I left my home and the staff said they would call driver but never called me back.
  • Posted on: 2016-04-30
  • Depature: Tampa, FL
  • Arrival: New York, NY
  • Name: Miriam Rosas
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I recommend this bus!
Always take this bus. Convenient and great prices.
  • Posted on: 2016-04-28
  • Depature: Charleston, SC
  • Arrival: New York, NY
  • Name: Rlicky
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I recommend this bus!
Driver rude with customers, no wifi on the bus or wifi does no work properly,
  • Posted on: 2016-04-26
  • Depature: New York, NY
  • Arrival: Orlando, FL
  • Name: Shamica
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I recommend this bus!
The buses are always dirty,smelly and broken seats the WiFi never works some of the plugs also dont work the bathroom is the worst
  • Posted on: 2016-04-22
  • Depature: New York, NY
  • Arrival: Tampa, FL
  • Name: Jannelis Rodrigu
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I recommend this bus!
Great but just don't like the layover wait
  • Posted on: 2016-04-22
  • Depature: New York, NY
  • Arrival: Tampa, FL
  • Name: Miriam Rosas
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I recommend this bus!
This bus is great.
  • Posted on: 2016-04-20
  • Depature: Orlando, FL
  • Arrival: New York, NY
  • Name: Ernesto Pabon-Ma
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I recommend this bus!
Both rides were amazing and the way back the bus was awesome thanks for the service
  • Posted on: 2016-04-19
  • Depature: Orlando, FL
  • Arrival: New York, NY
  • Name: Michael
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I recommend this bus!
ystem needs to be updated when you purchase 2 tickets or a round trip ticket and should be redeemed and the location that you're being picked up and the TV need fixing updating and every stop the bus make it should show that on the TV so the passengers know exactly what stops and how long thank you
  • Posted on: 2016-04-12
  • Depature: New York, NY
  • Arrival: Charleston, SC
  • Name: Dwayne smalls
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I recommend this bus!
The Usb connections are broken and their was drug and cigarette use in the restroom. The usb problem is recurring and but the marijuana usage is new. I was escorting someone recently freed from prison and on parole and he could potentially rest positive due to second hand smoke.
  • Posted on: 2016-04-11
  • Depature: New York, NY
  • Arrival: Orlando, FL
  • Name: Verneda E. Jacks
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I recommend this bus!
Bus air conditioning did not work so it was a little uncomfortable because it was stifling and I had breathing trouble. However your staff did their best to get the air operating. I appreciate their concern and prompt action.
  • Posted on: 2016-04-11
  • Depature: Manning, SC
  • Arrival: New York, NY
  • Name: Adrienne William
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I recommend this bus!
😡
  • Posted on: 2016-04-11
  • Depature: Manning, SC
  • Arrival: New York, NY
  • Name: Cheryl sells
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I recommend this bus!
I have taken this bus to SC several times and I just keeps on declining.
  • Posted on: 2016-04-11
  • Depature: Tampa, FL
  • Arrival: New York, NY
  • Name: Jannelis Rodrigu
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I recommend this bus!
I always take this bus, good prices and efficient.
  • Posted on: 2016-04-11
  • Depature: Savannah, GA
  • Arrival: New York, NY
  • Name: asia grant
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I recommend this bus!
The bus was extremely late. More then two hours in the cold. If the bus leave at 830 you should put 830 not 730. The bus smells like urine. Nobody speaks ENGLISH. the staff unhelpful
  • Posted on: 2016-04-09
  • Depature: New York, NY
  • Arrival: Charleston, SC
  • Name: Jennifer
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I recommend this bus!
bus was late and the bathroom was horrible....they were selling tickets to asians rather than blacks and latinos.....
  • Posted on: 2016-04-09
  • Depature: Charleston, SC
  • Arrival: New York, NY
  • Name: Jennifer
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I recommend this bus!
this bus line needs improvement. they didnt wanna give african american or latino people tickets but gave their own asian friends tickets to board the bus...the bus reeked of urine when the bathroom door was open and luggage checkout couldve been handled properly because when we stopped at our destination people were going into the bus and taking luggage without letting the passengers off first. never again
  • Posted on: 2016-04-07
  • Depature: St.George, SC
  • Arrival: New York, NY
  • Name: Jordan
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I recommend this bus!
The bus was late arriving at St.George SC at 10pm to take me to NY and didn't arrive until 11:20pm. Then the outlet above my seat was not working so I was unable to charge my phone or my ipod. Not a pleasant experience for me.
  • Posted on: 2016-04-06
  • Depature: New York, NY
  • Arrival: Orlando, FL
  • Name: Ernesto Pabon Ma
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I recommend this bus!
Great ride
  • Posted on: 2016-04-02
  • Depature: Jacksonville, FL
  • Arrival: New York, NY
  • Name: Ginello Ryan
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I recommend this bus!
The trip going to my destination was fine but they made several stops to drop individual people at their destinations along the way which made us arrive an hour later than we should. The trip back however was a disaster the bus picked us up on time we were the 2nd stop on the way back to New York so the bus was fairly empty still we were given seats at the back of the bus next to the restroom which already smelt bad. The bus was making noises from the back and shortly after midnight the bus broke down. We got back on the road about eight hours later after being stuck all night but when I asked as we were approaching New Jersey if he could let me stop there since it was on his way he would not have to leave the route he could drop me off at the gas station like he was doing all night. He adamantly said no and asked who would pay the tolls, I inquired what tolls since this was the way he going anyway then he asked me how many of us would be getting off the bus and I said four, He then said it would cost forty dollars. So because I didn't pay he refused to drop me off and I had to go to New York then travel back to new Jersey. So this bus company does what they want for their own Asian people making sure they get where they are going and to others be damned. I was traveling with my two children and it would have been good of them to show some compassion seeing that they did not even apologize for the hours we spent on the broken down bus with no compensation.
  • Posted on: 2016-04-01
  • Depature: New York, NY
  • Arrival: Orlando, FL
  • Name: Lolita Arevalo
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I recommend this bus!
I missed my trip due to unfortunate circumstances but will travel with your company again sometime soon. Disappointed there's no refund.
  • Posted on: 2016-03-29
  • Depature: New York, NY
  • Arrival: Orlando, FL
  • Name: Julio Cuervo
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I recommend this bus!
I found out on the bus that if you are Chinese you get discounted tickets !!! Also other Chinese passengers seemed disrespectfull. Not to mention that the bus had many mechanical issues
  • Posted on: 2016-03-28
  • Depature: New York, NY
  • Arrival: Charleston, SC
  • Name: Gloria
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I recommend this bus!
The only serious concern I have is the punctuality. I wanted to take the later bus but being afraid of timeliness I took the earlier bus that was supposed leave at 6p but left at 7p instead almost causing me to miss my ride due to arriving at a later time to my destination. Other then that everything else is what you would expect on a bus ride with the pros n cons. Busline drivers need to work on being on time.
  • Posted on: 2016-03-24
  • Depature: New York, NY
  • Arrival: Tampa, FL
  • Name: Nelsy peralta
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I recommend this bus!
It was good and fast
  • Posted on: 2016-03-24
  • Depature: Orlando, FL
  • Arrival: New York, NY
  • Name: Princess Johnson
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I recommend this bus!
This Dominican bus driver was rude to me didn't like his ass. He was unprofessional threatening to throw me off the bus all because I cursed. I was just expressing how the hell did my juice end up on the floor while I was sleeping. Im a fire cracker and if he is still driving this stanking ass bus when we get to 95 Canal st Im going to curse his ass out!
  • Posted on: 2016-03-23
  • Depature: Orlando, FL
  • Arrival: New York, NY
  • Name: Elizabeth Mendoz
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I recommend this bus!
Too many stops bathroom locked 10:20am still at the begining of NJ turnpike . will not be arriving on time
  • Posted on: 2016-03-22
  • Depature: Jacksonville, FL
  • Arrival: New York, NY
  • Name: Frederick Lanier
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I recommend this bus!
Bus was 3.5 hrs late. Then it's didn't pick me up where it was supposed to. So I had to run across the highway to catch the bus. I got to my destination 4 hrs late. The driver spoke no english. Never again.
  • Posted on: 2016-03-21
  • Depature: Orlando, FL
  • Arrival: New York, NY
  • Name: Marilyn alfaro
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I recommend this bus!
On this trip I wouldn't recommend because it was very hot and uncomfortable.
  • Posted on: 2016-03-21
  • Depature: Orlando, FL
  • Arrival: New York, NY
  • Name: Marilyn alfaro
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I recommend this bus!
On this trip I wouldn't recommend because it was very hot and uncomfortable
  • Posted on: 2016-03-16
  • Depature: Savannah, GA
  • Arrival: New York, NY
  • Name: Bee
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I recommend this bus!
The bus was more than an hour late. The individual cell phone charge capability was nonexistent. When I got in my seat there was a trash bag already tied to the seat that I did not realize as such because it was dark.
  • Posted on: 2016-03-15
  • Depature: New York, NY
  • Arrival: Tampa, FL
  • Name: Julissa Martinez
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I recommend this bus!
Bus broke down twice on high way driver didn't let us know what was going on very unprofessional after having us on the road for 1hr your staff isn't nice! I think you guys should give us some money back or a discount on out next trip if any
  • Posted on: 2016-03-12
  • Depature: New York, NY
  • Arrival: Roanoke Rapids, NC
  • Name: Marilyn Porter
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I recommend this bus!
The best!
  • Posted on: 2016-03-05
  • Depature: Jacksonville, FL
  • Arrival: New York, NY
  • Name: Ekaterina
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I recommend this bus!
So so so cold!!!!! Bus not clean!!!!!
  • Posted on: 2016-03-05
  • Depature: Roanoke Rapids, NC
  • Arrival: New York, NY
  • Name: Marilyn Porter
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I recommend this bus!
Everything was good, but where I was supposed to have arise in New York at 10. I didn't get there until 1. The bus broke down, there's no control over that. First time ever, so that's a good thing, so I still will give them five stars.
  • Posted on: 2016-03-04
  • Depature: Orlando, FL
  • Arrival: New York, NY
  • Name: Marilyn alfaro
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I recommend this bus!
I would recommend it if only they would leave at the time that wears suppose to leave.
  • Posted on: 2016-02-27
  • Depature: New York, NY
  • Arrival: Orlando, FL
  • Name: Dick
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I recommend this bus!
No space at all bathroom was gross ugh never again
  • Posted on: 2016-02-25
  • Depature: New York, NY
  • Arrival: Tampa, FL
  • Name: george hetschino
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I recommend this bus!
in short i understand it is a very long trip but the brief stops along the way should be longer, not 15 minutes. then the biggest problem was that the driver though courteous only spoke chineses and never explained anything to the other people who were on board. it was as if everyone is a second person. what would really be ideal is to take out a few seats and have extra leg room for people to stretch out. for whatever reason we sat and waited in new york for over an hour, there was no explanation given, we were supposed to leave at 7 p.m. we didn't leave till 8 p.m. but the biggest problem on the bus was the charging stations for peoples iphones was no good. all of them are to loose and keep sliding out of the charging stations. that is a very big inconvenience. people used scothc tape, electrical tape, pieces of cardboard, and even dollar bills to make sure that the charger would stay in place.
  • Posted on: 2016-02-24
  • Depature: Charleston, SC
  • Arrival: New York, NY
  • Name: Horace Malcolm
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I recommend this bus!
We reach too late to final destination than what was promised. Overall good ride though.
  • Posted on: 2016-02-23
  • Depature: Battleboro, NC
  • Arrival: New York, NY
  • Name: AnnaMae West
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I recommend this bus!
Reached my destination pretty fast
  • Posted on: 2016-02-22
  • Depature: New York, NY
  • Arrival: Orlando, FL
  • Name: Nyasia
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I recommend this bus!
The bus broke down 5 times😔 I will never use this company again
  • Posted on: 2016-02-22
  • Depature: Tampa, FL
  • Arrival: New York, NY
  • Name: vanessa l
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I recommend this bus!
Service is getting more ridiculous not so much the bus staff but people operating the offices in ny and florida or rude and dont know how to explain or inform customers they are just disgustingly rude
  • Posted on: 2016-02-21
  • Depature: New York, NY
  • Arrival: Orlando, FL
  • Name: Marilyn
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I recommend this bus!
I had to wait with my son outside for 50 minutes after the departure time because the bus was late!!!!!!!!! The bus did not leave till after 8:15pm
  • Posted on: 2016-02-20
  • Depature: New York, NY
  • Arrival: Charleston, SC
  • Name: nick moultrie
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I recommend this bus!
Very excellent
  • Posted on: 2016-02-19
  • Depature: Brunswick, GA
  • Arrival: New York, NY
  • Name: Gerald Riley
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I recommend this bus!
i like it long ride but it good
  • Posted on: 2016-02-19
  • Depature: Charleston, SC
  • Arrival: New York, NY
  • Name: Dwayne Smalls
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I recommend this bus!
Bus had no usb plug ins to charge phones, their were mechanical problems that delayed bus by over two hours and cell phone was stolen from carry on during a bathroom break.
  • Posted on: 2016-02-19
  • Depature: Orlando, FL
  • Arrival: New York, NY
  • Name: Marilyn Alfaro
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I recommend this bus!
I was upset at the fact the I schedule for my Sony to come to New York leaving at 4pm from Orlando but the bus did not leave till 6pm. Besides that the bus was extremely late to depart the AC was not working at ALL!!! now this is not the first time my son takes this bus and hopefully it won't be the last, but I can't have my son travel 18-20 hours in a bus that is not working to its capacity.... Please take this under consideration other wise you will loose a lot of customer. Thank you for your time.
  • Posted on: 2016-02-18
  • Depature: Orlando, FL
  • Arrival: New York, NY
  • Name: Manuel Lliguichu
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I recommend this bus!
Bad service
  • Posted on: 2016-02-18
  • Depature: New York, NY
  • Arrival: Roanoke Rapids, NC
  • Name: Angel Witcher
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I recommend this bus!
YOUR COMPANY NEEDS TO WORK ON SPEAKING ENGLISH
  • Posted on: 2016-02-18
  • Depature: Hardeeville, SC
  • Arrival: New York, NY
  • Name: Tamiko Jones
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I recommend this bus!
Every good people.. Always understanding.. I been riding with Star Line for about 3yrs...I use them for my whole family, shipping things.. Never had a problem;)
  • Posted on: 2016-02-18
  • Depature: New York, NY
  • Arrival: Brunswick, GA
  • Name: Carol Richards
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I recommend this bus!
Everything was great this time, the only problem is you all got to please try to stop all the delays the bus need to leave on time because I tried one time to take the bus on the same day I had to returned to work and was very late because of delayed.
  • Posted on: 2016-02-16
  • Depature: New York, NY
  • Arrival: Orlando, FL
  • Name: moises martinez
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I recommend this bus!
Terrible bus was supposed to arrive at 2:00 didn't get there until 6 bus driver was cursing out fellow riders would like my money back for this trip
  • Posted on: 2016-02-15
  • Depature: Jacksonville, FL
  • Arrival: New York, NY
  • Name: Zulema
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I recommend this bus!
The first two drivers were good but the oriental one the worst.Lack of communication. It was a horrible experience. I dont recommend any one take this. You get what you pay for cheap service.
  • Posted on: 2016-02-14
  • Depature: New York, NY
  • Arrival: Orlando, FL
  • Name: Marie Anne Myrti
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I recommend this bus!
Very good road trip!!
  • Posted on: 2016-02-14
  • Depature: New York, NY
  • Arrival: Manning, SC
  • Name: RENITA SCOTT
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I recommend this bus!
WIFI SERVICE NEED TO BE ACCESSIBLE TO THE PASSENGERS. WIFI WAS ONLY FOR MOVIES
  • Posted on: 2016-02-13
  • Depature: New York, NY
  • Arrival: Jacksonville, FL
  • Name: Teniecia Davis
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I recommend this bus!
It's a decent ride for the price and service and cleanliness has gotten much better.
  • Posted on: 2016-02-11
  • Depature: New York, NY
  • Arrival: Orlando, FL
  • Name: Javier Sanchez
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I recommend this bus!
Even that the information of the trip said that has the amenities, there was not WiFi, no outlet for charging my phone. The bus was one hour late to Orlando. The bathroom light wasn't working.
  • Posted on: 2016-02-10
  • Depature: Charlotte, NC
  • Arrival: New York, NY
  • Name: Charles N Clarke
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I recommend this bus!
Could use some additional leg room, seats too close to each other, especially when reclined. Drivers were OK, but poor communication skills, I guess because of limited english skills.
  • Posted on: 2016-02-09
  • Depature: Roanoke Rapids, NC
  • Arrival: New York, NY
  • Name: James Darden
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I recommend this bus!
Very Nice ride going and coming
  • Posted on: 2016-02-09
  • Depature: Orlando, FL
  • Arrival: New York, NY
  • Name: Thamara
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I recommend this bus!
We paid for wi fi that never got. After 10 hours we had to move to another bus, at 1am! The buses were dirty and smelly with uncomfortable seats. Horrible experience.
  • Posted on: 2016-02-06
  • Depature: New York, NY
  • Arrival: Orlando, FL
  • Name: Lesroy Greenaway
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I recommend this bus!
The receptionist has the worst attitude and no manners and argue with me over a open seat on which I ask not to be put in the back of the bus, because all of the patron was Chinese she place me at the back still so I move to a open seat and she got so loud even when I ask why are you talking to me that way she continued, over a open seat, the first 5 rows was occupied by Chinese patrons and I wasn't welcome but that wasn't professional at all it almost seem racist I was told by other patrons.
  • Posted on: 2016-02-02
  • Depature: New York, NY
  • Arrival: Orlando, FL
  • Name: Alex Perdomo
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I recommend this bus!
It was good for the most part, but the ride coming back home was bad due to the fact that the plug in outlets were not working for any of the seats, so it was a long boring ride with my phone dead
  • Posted on: 2016-01-25
  • Depature: New York, NY
  • Arrival: Jacksonville, FL
  • Name: Damian
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I recommend this bus!
Customer services is horrible and rude i would never refer star line to anyone it was my worst experience so far
  • Posted on: 2016-01-25
  • Depature: New York, NY
  • Arrival: Savannah, GA
  • Name: Janet Bowen
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I recommend this bus!
yes, I will recommend, they are punctual and driver get you to destination safely
  • Posted on: 2016-01-25
  • Depature: New York, NY
  • Arrival: Orlando, FL
  • Name: Jerel watts
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I recommend this bus!
My bus was cancel due to bad weather then I reschedule it as the said for the next day I show up and they said they are full for me to try again tomorrow this time gave me no confirmation or anything!
  • Posted on: 2016-01-25
  • Depature: Charleston, SC
  • Arrival: New York, NY
  • Name: Gregory
  • Star ratings:
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I recommend this bus!
My 1st booking a ticket and didn't get to ride on the bus because there was no pickup van to take me to the bus. The online chat rep couldn't resolve the issue of what happened.
  • Posted on: 2016-01-19
  • Depature: Orlando, FL
  • Arrival: New York, NY
  • Name: Alicia Mastakour
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I recommend this bus!
There where a few roaches on the bus back from Florida. Over all the seats where super comfortable on the way back & I would recommend you guys. Prices going & coming where great
  • Posted on: 2016-01-18
  • Depature: New York, NY
  • Arrival: Brunswick, GA
  • Name: Carol Richards
  • Star ratings:
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I recommend this bus!
The ride on the bus was very good the timing also but the second conductor was very very rude and disrespectful. It seems as though all they cared about getting Money and not about the passenger except for their Chinese passenger they got a lot more better treatment than us African American for no reason at all and we all paid the same money
  • Posted on: 2016-01-12
  • Depature: Battleboro, NC
  • Arrival: New York, NY
  • Name: Phillip Johnson
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I recommend this bus!
The only problem was that the bathroom smelled up the whole bus, which means it hadn't been cleaned or emptied out!!!
  • Posted on: 2016-01-12
  • Depature: New York, NY
  • Arrival: Battleboro, NC
  • Name: Phillip Johnson
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I recommend this bus!
This ride back to NC was better than the ride on the way from NC to NY. On the trip from NC to NY, the bus smelled terrible; mainly because of the bathroom!!!
  • Posted on: 2016-01-03
  • Depature: Orlando, FL
  • Arrival: New York, NY
  • Name: Adeoye yilu
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I recommend this bus!
The ride wasnt bad but the rest room was deplorable
  • Posted on: 2015-12-29
  • Depature: Durham, NC
  • Arrival: New York, NY
  • Name: Alex McKnight
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I recommend this bus!
The bus never showed up. I called the next morning & was given a new time& once again the bus didn't show up
  • Posted on: 2015-12-18
  • Depature: Greensboro, NC
  • Arrival: New York, NY
  • Name: I. S.
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I recommend this bus!
The bus was more than 2 hours late; the bus hotline didnt work and the staff at the hotline for hotels needed 25 minutes to contact the bus driver. I wont use this company ever again.
  • Posted on: 2015-12-16
  • Depature: Charleston, SC
  • Arrival: New York, NY
  • Name: Bountsebe Yakana
  • Star ratings:
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I recommend this bus!
You have a great drivers, great timing, just let the van know the time to pick customers up at Walgreen on Rivers Ave, Charleston. Thank you.
  • Posted on: 2015-12-13
  • Depature: Brunswick, GA
  • Arrival: New York, NY
  • Name: Vincent richards
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I recommend this bus!
Seats to small
  • Posted on: 2015-12-09
  • Depature: Savannah, GA
  • Arrival: New York, NY
  • Name: LaCole Sady
  • Star ratings:
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I recommend this bus!
Starline bus was very late and requested me to put my heavy luggage under the bus
  • Posted on: 2015-12-09
  • Depature: New York, NY
  • Arrival: Orlando, FL
  • Name: Jasmine santos
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I recommend this bus!
Bus is always late very uncomfortable ride bath rooms were so disgusting
  • Posted on: 2015-12-09
  • Depature: New York, NY
  • Arrival: Brunswick, GA
  • Name: Victor Stephenso
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I recommend this bus!
This was a bus ride I will never forget. Fights on the bus that delayed me for 3 hours. the seats were not comfortable the passenger in the rear of me kept asking me to ajust me seat but there was no room for me to adjust.
  • Posted on: 2015-12-07
  • Depature: Charlotte, NC
  • Arrival: New York, NY
  • Name: Francis Dillon
  • Star ratings:
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I recommend this bus!
A persisten unpleasant odor in the bathroom and 1:30 late
  • Posted on: 2015-12-07
  • Depature: Greensboro, NC
  • Arrival: New York, NY
  • Name: Matt Kissell
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I recommend this bus!
I take busses to and from NC and NYC very often. This line is not worth the extra 5 dollars over other lines. Over an hour late despite posting they had the fastest time. Cheap lame trick. Never taking starline again.
  • Posted on: 2015-12-04
  • Depature: New York, NY
  • Arrival: Charlotte, NC
  • Name: ilene taylor
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I recommend this bus!
I made a reservation for a 3:45pm bus, I was told the bus broke down so the bus that I was to get on was the 7:45pm bus. Once I got there I was told there was going to be a 7:00pm bus that was going my way for me to get on that bus. Apparently the driver didn't get the memo. They passed right by my stop and I ended up in Blacksburg South Carolina. I know nothing about that town or how I was supposed to get home. The driver just left me standing there. I was cold, lonely and afraid. I ended up calling someone to come get me. Go to bus will not answer the phone so I can make a complaint. My friend wants to be reimbursed for the gas he had to waste coming to get me from a place we knew nothing about because I wasn't supposed to be dropped off there. This is the second complaint I'm making this week about this company that doesn't care about their travelers. Yall only care about the money you can get off of people and this is why I will NEVER recommend this company to any of my friends or family. I'd rather pay the extra money for greyhound for my travels from now on. Go to bus yall sucks bad!!!!Fix the issues and maybe I will come back and recommend yall to friends. I want reimbursement for my missed trip and for them dropping me off somewhere I had no idea of. I cried and cried because I had no way of getting home. I had to wait for hours until someone came to get me.
  • Posted on: 2015-12-02
  • Depature: New York, NY
  • Arrival: Anderson, SC
  • Name: Isabel
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I recommend this bus!
Our bus was achedule to leave at 345pm, our bus was consolidated with the 5 PM bus, we didn't leave until 615 pm. Bus was over sold. Police was called because it was an incident between a passenger, and counter attendant.
  • Posted on: 2015-12-02
  • Depature: New York, NY
  • Arrival: Orlando, FL
  • Name: Tyler Maria
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I recommend this bus!
I booked a trip for 6:00pm yesterday and the bus did not show up until 8:00pm. Huge inconvenience and it was raining so made the experience even more dreadful. In a situation like this because of such a huge time difference there should be some type of reimbursement or the passengers should've been told about the change in advance. Too long of a wait. I love using this bus service but I'm thinking about flying for Christmas.
  • Posted on: 2015-12-02
  • Depature: Greensboro, NC
  • Arrival: New York, NY
  • Name: Kawan Hill
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I recommend this bus!
The bus was 2 hours late, I was told to go to another stop to be able to ride. That driver refused to let me on the bus because my e-ticket didn't have his bus name, the bus was EXTREMELY crowded and hot! We had to demand the driver cut on the air and he was texting while driving in the rain and fog. I've tried to give GoToBus numerous chances to have better punctuality and better service but it's not happened so I'll be taking another method from here on instead of GoToBus.
  • Posted on: 2015-12-01
  • Depature: Brunswick, GA
  • Arrival: New York, NY
  • Name: Victor Stephenso
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I recommend this bus!
The waste in the bathroom needs to be emptied before departing, the smell of the bathroom make the whole bus ride unbearable and unpleasant.
  • Posted on: 2015-11-30
  • Depature: New York, NY
  • Arrival: Battleboro, NC
  • Name: TaMeika Dickens
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I recommend this bus!
Was called at the last moment and asked to arrive 45 minutes earlier than the original arrival time. Bus arrived at destination an hour earlier than planned. Other than that ok! and will use again
  • Posted on: 2015-11-30
  • Depature: Charleston, SC
  • Arrival: New York, NY
  • Name: Cheyenne
  • Star ratings:
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I recommend this bus!
the seats are uncomfortable. the bus was an hour late while we waited in a freezing parking lot
  • Posted on: 2015-11-30
  • Depature: New York, NY
  • Arrival: Greenville, SC
  • Name: Santosh Reddy
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I recommend this bus!
Started 1 hour late.
  • Posted on: 2015-11-30
  • Depature: New York, NY
  • Arrival: Jacksonville, FL
  • Name: James Nunez
  • Star ratings:
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I recommend this bus!
Bathroom isn't clean. No outlet to charge phone. Seats are too close
  • Posted on: 2015-11-30
  • Depature: Charlotte, NC
  • Arrival: New York, NY
  • Name: Virginia
  • Star ratings:
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I recommend this bus!
The Star Line was perfect for what I needed: a cheap way to get to Charlotte, NC. No toilet paper, wifi didn't work, and some confusion about which bus was the right one, since none of them have identifying cards in the windows were negatives. BUT, it was super cheap, and safe, and the driver and bus were good. It's not luxury, but it's a great deal.
  • Posted on: 2015-11-30
  • Depature: Charleston, SC
  • Arrival: New York, NY
  • Name: Brigitte Guebidi
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I recommend this bus!
I am very satisfied with Star Line Express, Good driver, good timing, no funny stop for cigarette. i will definitely recommend this company to friends and family
  • Posted on: 2015-11-30
  • Depature: Charleston, SC
  • Arrival: New York, NY
  • Name: Rolanda
  • Star ratings:
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I recommend this bus!
Van driver was over crowd and also didn't pickup were ur ticket said he wood ne I paid for my tickets online
  • Posted on: 2015-11-30
  • Depature: Savannah, GA
  • Arrival: New York, NY
  • Name: PERRION MALIK
  • Star ratings:
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I recommend this bus!
the bus was suppose to leave from georgia location at 7:30pm but bus didnt arrive until almost 10:00pm super hot at first then it was frrezing cold
  • Posted on: 2015-11-29
  • Depature: New York, NY
  • Arrival: Atlanta, GA
  • Name: Marie brown
  • Star ratings:
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I recommend this bus!
Yes but we had no imternet no wi-fi bus arrived in Georgia late around 145 betwern 2pm
  • Posted on: 2015-11-29
  • Depature: Charleston, SC
  • Arrival: New York, NY
  • Name: Ataulla
  • Star ratings:
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I recommend this bus!
- Passengers must notify to expect a Van to pick them up from Charleston and not a bus and that they will be transferred to St. George for Main but. - When passengers board in the bus, family with children should be arranged to sitting together. Or how does the family can take care of their children? - Passengers had to wait more then hour in the cold for main bus to arrive at St. George.
  • Posted on: 2015-11-29
  • Depature: Charlotte, NC
  • Arrival: New York, NY
  • Name: Edrick Dumeng
  • Star ratings:
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I recommend this bus!
The bus from that was suppose to come at 3302 Queen City Dr, Charlotte, NC 28208 at 11:15pm to 95 Canal St, New York, NY 10002 never came. I will never recommend this to anyone
  • Posted on: 2015-11-29
  • Depature: New York, NY
  • Arrival: Greensboro, NC
  • Name: Travis Allen
  • Star ratings:
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I recommend this bus!
The worst bus I have ever experienced they had no clue where they were going, I was supposed to arrive at 1:45 and didn't get to my stop until 5:00 in the morning. Never again!
  • Posted on: 2015-11-29
  • Depature: Tampa, FL
  • Arrival: New York, NY
  • Name: Unknown
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I recommend this bus!
Everything was great on the day of the trip. We did not leave till 30 mins later of the departure time and the samething happen arriving back to my destination.They took so long to leave, my ticket said we were leaving at 1 and ask to arrive 45 mins earlier before leaving but yet we did not leave till 4pm. After we finallt leave at 4:02pm the bus driver started making stops to pick up people, i seriously think thet had made more that 9 stops to pick up more ppl which is totally ridiculous because now we behind schedule. This business operation is completely retarted but its what i can afford.
  • Posted on: 2015-11-27
  • Depature: New York, NY
  • Arrival: Tampa, FL
  • Name: Calvin Chavers
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I recommend this bus!
You guys have the best trip to Florida for the money, thank you for your continued service.
  • Posted on: 2015-11-27
  • Depature: New York, NY
  • Arrival: Tampa, FL
  • Name: Juan Carlos Aran
  • Star ratings:
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I recommend this bus!
Please fix the USB charging ports or equip the bus with circuits for plugging. Air-condition needs to be consistently working. Thank you!
  • Posted on: 2015-11-26
  • Depature: New York, NY
  • Arrival: Charleston, SC
  • Name: Eli
  • Star ratings:
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I recommend this bus!
The bus reservation said it would leave at 6 pm and I showed up at 5:15 per the advisory to be 45 minutes early. Bus didn't show up till 7:20 and then when we arrived in South Carolina, the shuttle transfer didn't leave St. George until 8:15 am, and it was unclear what, except for the smoking/talking driver, was responsible for the delay. My mother waited at the expected pickup spot for an hour -- making her late for church. It seemed like such an unnecessary delay! But it's what I can afford, and I'm grateful to be able to spend time with her.
  • Posted on: 2015-11-26
  • Depature: Charlotte, NC
  • Arrival: New York, NY
  • Name: Alicia steward
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I recommend this bus!
This trip was my worth from HELL
  • Posted on: 2015-11-26
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Samuel Puhr
  • Star ratings:
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I recommend this bus!
The bus never showed up.
  • Posted on: 2015-11-26
  • Depature: New York, NY
  • Arrival: Summerville, SC
  • Name: Jasmine
  • Star ratings:
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I recommend this bus!
Got here at exactly 12hrs , very recommendable
  • Posted on: 2015-11-26
  • Depature: New York, NY
  • Arrival: Greensboro, NC
  • Name: Octavia
  • Star ratings:
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I recommend this bus!
Best way to travel for cheap.
  • Posted on: 2015-11-25
  • Depature: New York, NY
  • Arrival: Greensboro, NC
  • Name: Aditya Garg
  • Star ratings:
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I recommend this bus!
Based on cost...we were extremely off schedule
  • Posted on: 2015-11-25
  • Depature: New York, NY
  • Arrival: Greensboro, NC
  • Name: Robb s smith
  • Star ratings:
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I recommend this bus!
The worst experience I've ever had leaving ny not organized at all you had to guess which where your bus was didn't leave on time an at my final destination was dropped off at the wrong location I'll never ever use this bus again ever
  • Posted on: 2015-11-25
  • Depature: New York, NY
  • Arrival: Durham, NC
  • Name: nyke
  • Star ratings:
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I recommend this bus!
The bus driver tried to put my daughter on a bus to Atlanta, but her ticket was for Durham, NC. They departed late and arrived 3 hours late, and she was dropped off at a different location than the original location. This happens every time, punctuality, communications, and service suck. the only benefit is for last minute travel and cost!
  • Posted on: 2015-11-25
  • Depature: New York, NY
  • Arrival: Atlanta, GA
  • Name: Yolanda brown
  • Star ratings:
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I recommend this bus!
Everything OK but did not have Wi-Fi on the bus I pay for Wi-Fi !
  • Posted on: 2015-11-25
  • Depature: New York, NY
  • Arrival: Orlando, FL
  • Name: Erik Resto
  • Star ratings:
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I recommend this bus!
Very economical way to travel during the holidays. The drivers were great.
  • Posted on: 2015-11-25
  • Depature: New York, NY
  • Arrival: Jacksonville, FL
  • Name: Olinda Marcano
  • Star ratings:
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I recommend this bus!
The bus left 3 hours late. The staff informed us once we were on the bus that they do not provide toliet paper.
  • Posted on: 2015-11-25
  • Depature: Jacksonville, FL
  • Arrival: New York, NY
  • Name: Charles Hawkins
  • Star ratings:
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I recommend this bus!
Wifi needs improvement on all buses.Some of the ticket takers need to be more polite.And I was on a bus that was full,& a passenger who paid for one seat,did not want to move out of the other seat so another passenger could sit down.
  • Posted on: 2015-11-24
  • Depature: New York, NY
  • Arrival: Tampa, FL
  • Name: allison mckenzie
  • Star ratings:
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I recommend this bus!
After leaving 1 hour late,the bus got into an accident in sc & we had to wait on the police,which delayed the trip even more.in addition to that the ticket I bought showed the only stop was Tampa,not Jacksonville or Orlando.no where on the website it showed those stops for the route by to Tampa.then we got to Orlando & had to wait in the Cold for more than 15mins to be transferred to Tampa.so I called corporate to find out why gotobus.com didn't state that & she transfer to a manager vm...overall,not only unprofessional but the rip from hell...didn't get to my destination until 2 hours later
  • Posted on: 2015-11-24
  • Depature: Jacksonville, FL
  • Arrival: New York, NY
  • Name: Rayshawn
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I recommend this bus!
The restroom doesn't work properly. The staff tries to put the blacks and Spanish in the back. The restroom had a bad oder. And many more negative comments. They never want to stop for breaks.
  • Posted on: 2015-11-23
  • Depature: Orlando, FL
  • Arrival: New York, NY
  • Name: Kay clarke
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I recommend this bus!
I'm only 5'7 and my legs can't fit when I sit. And the seat is even smaller by the window.... Everything is already terrible. The Wi-Fi is extremely slow. The driver is always swerving and stopping at deserted locations I.e. houses and empty Walmart's, Costco's lots between 2-5am. They take us to gas stations with nothing there and tell us it's the last break for 6hrs?. At last have a food spot... So I'm too tall for seats plus all the Bs to deal with.
  • Posted on: 2015-11-23
  • Depature: New York, NY
  • Arrival: Charleston, SC
  • Name: Manoj
  • Star ratings:
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I recommend this bus!
No time sense
  • Posted on: 2015-11-23
  • Depature: New York, NY
  • Arrival: Orlando, FL
  • Name: Zuleyka Indarte
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I recommend this bus!
People were smoking cigarettes and pot in the restroom throughout the trip.
  • Posted on: 2015-11-23
  • Depature: New York, NY
  • Arrival: Charleston, SC
  • Name: chameika
  • Star ratings:
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I recommend this bus!
Its cold as hell on this bus it needs heat
  • Posted on: 2015-11-22
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Rosalind Lee-Sha
  • Star ratings:
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I recommend this bus!
Booked two trips, BUS NEVER SHOWED UP. They said the driver forgot to make the stop. Refind process excellent.
  • Posted on: 2015-11-21
  • Depature: New York, NY
  • Arrival: Atlanta, GA
  • Name: Gg
  • Star ratings:
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I recommend this bus!
The bus was an hour and a half late to arrive for pick up to from ny to atl. No explanation no apology. Driver was good and efficient. Except didn't let passengers know when we arrived at destination in Atlanta.
  • Posted on: 2015-11-21
  • Depature: Hardeeville, SC
  • Arrival: New York, NY
  • Name: Judine
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I recommend this bus!
Yes staff orfriendly welcome and caring
  • Posted on: 2015-11-16
  • Depature: Jacksonville, FL
  • Arrival: New York, NY
  • Name: June Clarke
  • Star ratings:
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I recommend this bus!
I travelled to and from Jacksonville with the same bus..........9597. Trip was not bad except the bus was late.Also
  • Posted on: 2015-11-15
  • Depature: Atlanta, GA
  • Arrival: New York, NY
  • Name: S.F
  • Star ratings:
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I recommend this bus!
The bus was filthy.
  • Posted on: 2015-11-14
  • Depature: New York, NY
  • Arrival: Greensboro, NC
  • Name: Denea morgan
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I recommend this bus!
The bus was over an hour late I was due to arrive in Greensboro at 1:45am and didn't get there until about 4:15am also the bus was scorching hot many people complained it was hard to relax or sleep in such high temperatures
  • Posted on: 2015-11-14
  • Depature: New York, NY
  • Arrival: Orlando, FL
  • Name: nancy
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I recommend this bus!
Good they are on time and sometime the driver are every courtesy to the passengers.
  • Posted on: 2015-11-13
  • Depature: Atlanta, GA
  • Arrival: New York, NY
  • Name: Raquel
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I recommend this bus!
Toilet very filthy, no issue in the restroom, the outlets weren't working and there was no internet service. The seats were vert uncomfortable and they had an odor coming from them. The bus was poorly lit and your private light wasn't working. I would never recommend this bus service to anyone. I'm even using another bus company for my return trip
  • Posted on: 2015-11-13
  • Depature: Jacksonville, FL
  • Arrival: New York, NY
  • Name: Nicholas Colon
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I recommend this bus!
A very safe and comfortable ride, going and coming.
  • Posted on: 2015-11-12
  • Depature: Greensboro, NC
  • Arrival: New York, NY
  • Name: Roddrick Glenn
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I recommend this bus!
I was very uncomfortable and had to wait for a later bus because I was told my ticket was not on file after I purchased it. I wound not recommend this bus line to anyone.
  • Posted on: 2015-11-11
  • Depature: New York, NY
  • Arrival: Manning, SC
  • Name: Charlesa
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I recommend this bus!
Cheap price! But bus is not comfy. at first it is but u better hope u fall asleep for a while cuz when u wake up that kink in ur neck and back won't let u get comfortable anymore! But I'd do it again with a pillow
  • Posted on: 2015-11-10
  • Depature: Tampa, FL
  • Arrival: New York, NY
  • Name: vina joseph
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I recommend this bus!
Very nice and clean
  • Posted on: 2015-11-10
  • Depature: Charlotte, NC
  • Arrival: New York, NY
  • Name: Sonia Ortiz
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I recommend this bus!
My always concern it's no comunication to passenger @ the pick up place in NYC nobody comeout to inform you which bus is that one boarding we have to be moving from one place to another, also drivers @ the bus i hope to see soon they announce before when we getting to a stop and be more courteous
  • Posted on: 2015-11-10
  • Depature: Atlanta, GA
  • Arrival: New York, NY
  • Name: Lionel
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I recommend this bus!
none of the bus plug outlet didn't work on the bus. then there was of an exchange bus in virgina no wifi. Also the bus was 1 hour late departure from destination and 3hours late getting me to my destination.
  • Posted on: 2015-11-09
  • Depature: New York, NY
  • Arrival: Orlando, FL
  • Name: christa torres
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I recommend this bus!
Starline has gotten much better. I would reccomend it to any travelers.
  • Posted on: 2015-11-09
  • Depature: Atlanta, GA
  • Arrival: New York, NY
  • Name: Stephanie McCalm
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I recommend this bus!
The bus left over 1.5 hours late. It was filled with gnats. The staff refused to communicate time changes. The outlets did not work. This will be my first and last time using this bus company.
  • Posted on: 2015-11-09
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Mary Engelken
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I recommend this bus!
When arriving on the bus, there was only one place to sit for us. There were other seats with the white powder on it, and they said we couldn't sit there. No further explanation. The bus arrived 25 minutes late. When you tell us to arrive 45 minutes early. They never identified themselves as Star Line Express. The bus kept stopping on the side of the road about 10 times in 30 minutes. They provided no explanation, but because I could understand them in spanish, I knew it was the check engine light issue. There seemed to be a mechanic on the bus to help, but his diagnostic tool was dead, so he could plug it in to help. The bathroom was lock for most of the drive, then after a few time of them saying, we will stop soon, she finally unlocked the bathroom door. We arrived to NYC at at 1150am when our ticket said we were to arrive at 1030am. The only godo thing about this trip - we arrived safely in NYC.
  • Posted on: 2015-11-06
  • Depature: New York, NY
  • Arrival: Atlanta, GA
  • Name: Wendy Pena
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I recommend this bus!
The bus was clean and the driver very professional, but the bus had no working outlets and the individual lights over the seats didn't work, so I couldn't charge my phone or even read a book or magazine. I was on the bus from NY to ATL. A very long time without anything to read, watch or do.
  • Posted on: 2015-11-05
  • Depature: New York, NY
  • Arrival: Charleston, SC
  • Name: Niko Flowers
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I recommend this bus!
When making this reservation I was under the impression that the bus went directly from NY to Charleston SC. Tranfering to another bus was a bit much. Also adding a amenities of a overhead speaker so that people know where to get off the bus will chsnge transfer to another bus would be great. Also giving a time on the website of the transfer as far as layovers ( if any ) I will continue to use Go2Bus just not to and from Charleston.
  • Posted on: 2015-11-01
  • Depature: Jacksonville, FL
  • Arrival: New York, NY
  • Name: Csaba
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I recommend this bus!
The restroom so dirty and very bad smell,no paper,no water or sanitizer,the bus late 1.5 hour
  • Posted on: 2015-10-31
  • Depature: Orlando, FL
  • Arrival: New York, NY
  • Name: Denise
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I recommend this bus!
Was supposed to leave at 3 PM but was almost 1 and a 1/2 hours late in leaving.
  • Posted on: 2015-10-30
  • Depature: New York, NY
  • Arrival: Wilson, NC
  • Name: Susan Fecho
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I recommend this bus!
The office staff were polite and helpful. The bus driver, from the beginning of the trip made sure he expected no smoking and complete respect from the passengers. Clean - professional - and I would recommend this bus line for sure.
  • Posted on: 2015-10-30
  • Depature: New York, NY
  • Arrival: Jacksonville, FL
  • Name: Joyce
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I recommend this bus!
Nunca mais volto.
  • Posted on: 2015-10-30
  • Depature: New York, NY
  • Arrival: Jacksonville, FL
  • Name: Teniecia Davis
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I recommend this bus!
Maybe a movie, bathroom a little cleaner...free water
  • Posted on: 2015-10-29
  • Depature: Jacksonville, FL
  • Arrival: New York, NY
  • Name: Brian
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I recommend this bus!
Bad smell on bus, was a few hours late
  • Posted on: 2015-10-28
  • Depature: Orlando, FL
  • Arrival: New York, NY
  • Name: veronica banse
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I recommend this bus!
Great service. And fast.
  • Posted on: 2015-10-26
  • Depature: Savannah, GA
  • Arrival: New York, NY
  • Name: Patricia Palmer
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I recommend this bus!
The bus was almost two hours late and when i call to see what time the bus would arrived the lady that answer the phone was very rude "this was her answer to the question why was the time on the internet says 7:30 pm and its now 8 pm and you are telling me that the bus will arrived at 8:30 its the weekend and then she hangs up the phone and the bus actually did not arrive until almost 9:30 pm. I am planning not to use this bus service anymore this is not the first time that the bus is late the time posted on the web page is really ever lived up to. It is always late.
  • Posted on: 2015-10-24
  • Depature: New York, NY
  • Arrival: Tampa, FL
  • Name: Jennifer
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I recommend this bus!
To start the bus was two hours late, the staff was incompetent and very unprofessional. All of my questions were ignored and I was spoken to as if my concerns were unimportant. I would never take this company again after my return from my trip. Unfortunately I am unable to receive a refund but they were quick to charge me ridiculous amounts just to change my route, which the bus was going in the same direction regardless of what the ticket said, which I realized after the fact. All of the Asian passengers were placed in the front of the bus and those of different background were seated in the back, which smelled horribly of feces. Never again. Complete and totally frustration when dealing with staff. I was a spectator of two individual arguments between staff and passengers. Customer service providers should never use profanity when dealing with customers. I'm just flat out disgusted. If I could give no stars I would, but unfortunately that isn't an option.
  • Posted on: 2015-10-23
  • Depature: New York, NY
  • Arrival: Savannah, GA
  • Name: Avery
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I recommend this bus!
Bus was everything I expected it to be. Drivers were courteous and competent. Everything was on time. No complaints given the 14 hour bus journey.
  • Posted on: 2015-10-19
  • Depature: New York, NY
  • Arrival: Orlando, FL
  • Name: Jacqueline arce
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I recommend this bus!
Everything was fine except my chair was broken..I complain even b4 we departed.that they had time to change me.but my complain was never addressed
  • Posted on: 2015-10-19
  • Depature: Orlando, FL
  • Arrival: New York, NY
  • Name: Shannon
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I recommend this bus!
The bus smelled like urine and it was really cold
  • Posted on: 2015-10-18
  • Depature: New York, NY
  • Arrival: Savannah, GA
  • Name: Latasha Hall-Ste
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I recommend this bus!
The bus arrived an hour and half late. There is not enough space to sit inside of the bus terminal, extremely overcrowded conditions. Needs improvement.
  • Posted on: 2015-10-18
  • Depature: New York, NY
  • Arrival: Charleston, SC
  • Name: Karthik
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I recommend this bus!
Will never ever travel in this bus again. I have listed the reasons below, 1) The seats that were allocated to us was occupied by someone else and we had to get it back after few altercations 2) The Air Conditioning didn't work and only after 15-20 mins we all realized that we were sitting in a moving burner 3) Just like pigs we were transferred from the bus to a van 60 miles away from Charleston 4) Drivers hardly spoke English and it was quite difficult to communicate even your frustrations
  • Posted on: 2015-10-18
  • Depature: Jacksonville, FL
  • Arrival: New York, NY
  • Name: V Echevarria
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I recommend this bus!
No wifi and it's freezing with the a/c on throughout the trip. Also no toilet paper !!!!
  • Posted on: 2015-10-15
  • Depature: New York, NY
  • Arrival: Savannah, GA
  • Name: Janella Pridgen-
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I recommend this bus!
The bathroom smell was horrible. It was coming through the vents. Need to work on being on time.
  • Posted on: 2015-10-15
  • Depature: Savannah, GA
  • Arrival: New York, NY
  • Name: Janella Pridgen-
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I recommend this bus!
The bathroom smell comes into the bus through the vents. It needs to be a disposable system without smell backup. Should look into a system like greyhound uses. Also the buses need to leave on time and if delays occur information should be forwarded to customers. I thought that was the reason for giving our phone number and email for travelers.
  • Posted on: 2015-10-15
  • Depature: St.George, SC
  • Arrival: New York, NY
  • Name: larry wilfong
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I recommend this bus!
Claimed to have 3 options for departure times though there was only one bus. 1.5hrs late for NY departure. 3.5 hrs late arriving in ST. George, SC.
  • Posted on: 2015-10-13
  • Depature: New York, NY
  • Arrival: Orlando, FL
  • Name: Liz
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I recommend this bus!
HORRIBLE! The bus was disgusting, and I won't get into the bathroom situation. There were about 6 scheduled stops between NY and Tampa, they did those PLUS added about 4 UNSCHEDULE drop-offs! This was the WORST experience on a bus I have every had! The distance between seat (front to back) was minimal. With the front passenger reclining there was maybe 5 inches of space between me and the chair!
  • Posted on: 2015-10-13
  • Depature: Charleston, SC
  • Arrival: New York, NY
  • Name: Natasa
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I recommend this bus!
Everything about bus, driver and staff is great. Only when you try to contact information number, people who work there are really rude and its difficult to understand enything
  • Posted on: 2015-10-12
  • Depature: Charleston, SC
  • Arrival: New York, NY
  • Name: Ben
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I recommend this bus!
Definitely the cheapest option that we found, but next time I'll spend the extra cash to make sure we get where we're going on time and without sticky carry-ons.
  • Posted on: 2015-10-11
  • Depature: Orlando, FL
  • Arrival: New York, NY
  • Name: Kiara Chiquito
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I recommend this bus!
Worst experience !
  • Posted on: 2015-10-10
  • Depature: Savannah, GA
  • Arrival: New York, NY
  • Name: Eric Jones
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I recommend this bus!
It took the bus three hours to get to my location for me to have to sit on a bus with minimal leg space, horrible smelling cabin, and next to an individual that by most other transportation standards would have had to purchase two seats. This is the second time me using this service and both time have been very uncomfortable especially going over 12hrs of travel.
  • Posted on: 2015-10-05
  • Depature: Orlando, FL
  • Arrival: New York, NY
  • Name: Onelis
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I recommend this bus!
They make way too many stops . The seats become uncomfortable after just an hour ,some don't recline & some plug ins don't work! It was by far the worst 19 hours ever!
  • Posted on: 2015-10-05
  • Depature: Orlando, FL
  • Arrival: New York, NY
  • Name: oren
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I recommend this bus!
This was our return ride from florida, the ride there from NYC was horrible, the bus got stuck mid way and we had to change buses. The second one had a clung toilet .. But that the previous ride. This time we departed an hour late, and arrived 3 hours late. Thanks to the bus operator making shady stops to collect friends and cargo on the way with no This bus is a cattle mover nothing more. Don't pay to board it
  • Posted on: 2015-10-05
  • Depature: Jacksonville, FL
  • Arrival: New York, NY
  • Name: Juan G.
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I recommend this bus!
The bus was supposed to leave at 5:30pm but didnt arrive until 6:45pm even tho they asked me to be there 45 minutes earlier .. I called the number on my e-ticket to find out what was going on the guy just answered "is late ok?" and hung up .. when the bus finally arrive.. it was a extremely old bus and the toilet seem to be messed up since the entire bus smelled lik poop and urine .. poor me since I was going from Florida to New York .. but I had no other choice but to get in since I had already pay for it and i had to be in NYC the next day ..... but I most definitely would NEVER!! use this service again... STAY AWAY!! I warned you.
  • Posted on: 2015-10-04
  • Depature: Orlando, FL
  • Arrival: New York, NY
  • Name: Ashley torres
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I recommend this bus!
Worst experience I have ever had on a bus. Never will I take this service again
  • Posted on: 2015-10-04
  • Depature: New York, NY
  • Arrival: Orlando, FL
  • Name: miguel falcon
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I recommend this bus!
I questioned you guys about being dropped off at a location before Orlando on the I-4 and I was told that it would not be possible. But on the other hand your bus driver was kind enough to make two extra drop offs after our Jacksonville stop. Now I've traveled with your bus line enough times to know that after Jacksonville the bus goes straight to it's final destination of Orlando. The only reason I was asking about the early drop off is because on a previous trip someone was let off the bus at that same exit. I hope that I was not denied because of the racial difference between your drivers and my self. Please forgive me if I might seem a little harsh but I really felt offended when he made the extra stops for his fellow orientals.
  • Posted on: 2015-10-01
  • Depature: New York, NY
  • Arrival: Tampa, FL
  • Name: E. Campbell
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I recommend this bus!
No WIFI on bus to Tampa, FL. Seat is broken, wont recline. Bathroom on bus has high urine odour, smells stink.
  • Posted on: 2015-09-30
  • Depature: Tampa, FL
  • Arrival: New York, NY
  • Name: Sebastian Lopez
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I recommend this bus!
The bus did not have wifi. The bus departed 1 hr late and arrived 2 hrs late. On the second trip I took the bus arrived only 30mins late. Staff is friendly and the bus made an appropriate number of pit stops for people to use the bathroom. I recommend the service.
  • Posted on: 2015-09-29
  • Depature: New York, NY
  • Arrival: Orlando, FL
  • Name: Demaris Maldonad
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I recommend this bus!
The person at the ticket window at 95 Canal Street initially told me that I did not have a reservation, I told her please look under my name and then she found my ticket reservation. The first bus driver was professional, respectful and out-going with all of the passengers. This was the best experience I have on the China Town Bus, the bus was new, clean and well-ventilated. I will take your company over Greyhound any day. I wish all of your bus fleet were modern and new. Thank you.
  • Posted on: 2015-09-27
  • Depature: New York, NY
  • Arrival: Orlando, FL
  • Name: Josephine Gonzal
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I recommend this bus!
Men were smoking in the bathroom the whole ride and I was assigned the seat by the bathroom door. The door hit my chair the whole ride n i was sick from the cigarette smoke
  • Posted on: 2015-09-25
  • Depature: Lumberton, NC
  • Arrival: New York, NY
  • Name: Unanomous
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I recommend this bus!
The bus broke down before it arrived to me in kumberton nc, i was told to go and come back 3 hours, i did that and still had to wait another almost 3hours.... The bus was very crowded and very uncomfortable....
  • Posted on: 2015-09-25
  • Depature: Orlando, FL
  • Arrival: New York, NY
  • Name: edwin
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I recommend this bus!
Bus broke down... poor plan of action, bus delayed for hours with no explanation, dirty restroom
  • Posted on: 2015-09-24
  • Depature: Tampa, FL
  • Arrival: New York, NY
  • Name: Elizabeth M Camp
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I recommend this bus!
Horrible experience.
  • Posted on: 2015-09-23
  • Depature: New York, NY
  • Arrival: Jacksonville, FL
  • Name: ms williams
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I recommend this bus!
I left at the Canal Street station. The bus was an hour late & they didn't announce it to the customers. They left us guessing instead! Passengers were rowdy & ignorant. Some didn't sit in their assigned seats & the Gotobus Staff let them get away with it. The seats were broken!! No trash bags!! Too cold!! I will not use this bus service again. It is going down fast. Prisoners, rapists & people I would never talk to rode this bus. It is a scary ride for a woman. The guy next to me kept putting his hand on my lap & wrapped his arm around me while he was "asleep". I had to punch & threaten him to make him stop. This bus needs security. NEVER AGAIN!! I'll pay the extra $300 to fly!
  • Posted on: 2015-09-21
  • Depature: Charleston, SC
  • Arrival: New York, NY
  • Name: Magda
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I recommend this bus!
First a small bus with Chinese people came. I didn't know then that the small bus is going to take as to another, bigger one. I asked the driver about the route but unfortunately he didn't speak English, or spoke 'his own' English. It took 2 hours to complete all the passengers which was a waist of time. The bus picked them up from a restaurant or private house... When the bigger bus came the driver (or his friend) was really rude. I couldn't ask about anything 'cause he was shouting sth in Chinese all the time waggle his hands. The bus was dirty, everytime I went from the back of the bus to front I tripped up because of dozens of plastic bags hanging from the seats. The schedule showed that the bus is going to be at 11am in New York. It wasn't. The bus came at 12:30. I was late for the only train I got at 11:47 and wasn't able to finish VERY important things before my leaving the country. Worse trip ever.
  • Posted on: 2015-09-20
  • Depature: New York, NY
  • Arrival: Orlando, FL
  • Name: Omeisha Parker
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I recommend this bus!
Staff was really rude and bus was very late!! Extremely disappointed!!
  • Posted on: 2015-09-19
  • Depature: New York, NY
  • Arrival: Orlando, FL
  • Name: Karen
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I recommend this bus!
I know it was only 80 dollars from new York to Orlando, but still should be a little bit more carefful and respectful with your passengers, there was a 2 hours delay and people were smoking and drinking in the bus around children.
  • Posted on: 2015-09-19
  • Depature: New York, NY
  • Arrival: Summerville, SC
  • Name: Charlette
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I recommend this bus!
This is by far the worst bus company I have ever seen. Bus was 1 hour late at pickup. No customer service. Workers very rude. I would never us this bus line again
  • Posted on: 2015-09-19
  • Depature: Orlando, FL
  • Arrival: New York, NY
  • Name: Talisha Vasquez
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I recommend this bus!
Excellent customer service experience.
  • Posted on: 2015-09-16
  • Depature: Orlando, FL
  • Arrival: New York, NY
  • Name: Dave
  • Star ratings:
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I recommend this bus!
Very nice n comfortable ride this my first time traveling with star line express I will definitely use it again
  • Posted on: 2015-09-14
  • Depature: Orlando, FL
  • Arrival: New York, NY
  • Name: Sajada
  • Star ratings:
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I recommend this bus!
Besides all the stops the ride was very fast and safe. I hated sooo many stops. Overall it was a good ride
  • Posted on: 2015-09-13
  • Depature: Jacksonville, FL
  • Arrival: New York, NY
  • Name: Oleg Avdoshin
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I recommend this bus!
Bus schedule departure from Jacksonville Exxon gas station at 6 PM is simply falsified at web-site. There are no 2 buses but one departing at 7 PM not at 6. Bus engine condition is need to be better maintained as we stack in VA for 3 hours, and after than driver runs like hell even not stopping to take coffee all way from VA to NY.
  • Posted on: 2015-09-10
  • Depature: Orlando, FL
  • Arrival: New York, NY
  • Name: Jenny Cruz
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I recommend this bus!
Going to Florida the trip was not bad but coming back the ac was No working at all one the back of the bus its felt horrible it fell Like 110 degrees on the back of the bus they should compensate me and some other people .
  • Posted on: 2015-09-09
  • Depature: Orlando, FL
  • Arrival: New York, NY
  • Name: Jean
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I recommend this bus!
Great bus company
  • Posted on: 2015-09-09
  • Depature: Orlando, FL
  • Arrival: New York, NY
  • Name: omar Robinson
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I recommend this bus!
No air conditioning in the back of the bus and staff rude as hell
  • Posted on: 2015-09-08
  • Depature: Orlando, FL
  • Arrival: New York, NY
  • Name: Tiel
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I recommend this bus!
We got live from our journey on this bus line. Dirty people on the way back and the bus smelled. No toilet paper. I would not use this line again
  • Posted on: 2015-09-04
  • Depature: Savannah, GA
  • Arrival: New York, NY
  • Name: Lisa Bonaparte
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I recommend this bus!
The bathroom smelled horrible. It made me not want to use it. My outlet didn't work. I had my child on the bus and it was dirty.
  • Posted on: 2015-09-03
  • Depature: Orlando, FL
  • Arrival: New York, NY
  • Name: Torree Washingto
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I recommend this bus!
Seats NEED MORE cushion, Bathroom needs tissue and sanitizer.
  • Posted on: 2015-08-30
  • Depature: New York, NY
  • Arrival: Jacksonville, FL
  • Name: Donna Ketchledge
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I recommend this bus!
Bus left an hour and a half late. Also stopped in N. Carolina for someone to get off, but no one needed to get off there. It's completely disorganized and inefficient.
  • Posted on: 2015-08-28
  • Depature: New York, NY
  • Arrival: Savannah, GA
  • Name: Hannah Downie
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I recommend this bus!
I'm a 19 year old college student traveling solo in the US for the first time and this company made my experience hell! The bus was scheduled to arrive at 6pm and we had to be there early except it didn't even get there until 9pm while the waiting area didn't even have enough seats for all the passengers. Other passengers were told other times of arrival and even that there were 2 buses but only one showed. On top of everything I'm traveling by foot for most of the way and they destroyed my suitcase, breaking the wheel off - the wheel is now missing - and the suitcase is worth double the price of the ticket! This and that they dropped me off in the middle of nowhere when I had the impression I was being dropped off in downtown Savannah means I will never use this company ever again! If it wasn't for the kindness of total strangers I would have been stranded. My first experience of the US is now scary and horribly disorganized.
  • Posted on: 2015-08-27
  • Depature: Orlando, FL
  • Arrival: New York, NY
  • Name: Marc
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I recommend this bus!
Waiting 4 hrs for the bus to come we was suppose to leave at 3pm didn't leave to 8pm never taking this bus again
  • Posted on: 2015-08-26
  • Depature: Brunswick, GA
  • Arrival: New York, NY
  • Name: Charmin Linzey-S
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I recommend this bus!
Going to new york the departure time online was 7:15 bus never came till 8:30. Need to change the departure time online because its not the first time I taken the same bus and it never comes at 7:15pm.
  • Posted on: 2015-08-26
  • Depature: New York, NY
  • Arrival: Brunswick, GA
  • Name: Charmin Linzey-S
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I recommend this bus!
My outlet for my cell phone wasn't working. In over all my trip was very plesant and ontime leaving and arriving.
  • Posted on: 2015-08-25
  • Depature: New York, NY
  • Arrival: Orlando, FL
  • Name: Grey
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I recommend this bus!
I was very disappointed the bus claim to have WiFi that don't even work right,the usb plug charger was damaged, people smoking in the bathroom ,the had a really bad smell like urine and dead fish
  • Posted on: 2015-08-25
  • Depature: New York, NY
  • Arrival: Battleboro, NC
  • Name: Nakisha rudd
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I recommend this bus!
The driver kept shirt stopping I fell out my seat cause if this 😡😡
  • Posted on: 2015-08-23
  • Depature: New York, NY
  • Arrival: Orlando, FL
  • Name: Elijah s winston
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I recommend this bus!
It was a great ride to Florida cheap the only thing that did not work was the Wi-Fi on the bus but everything else was perfect
  • Posted on: 2015-08-22
  • Depature: Battleboro, NC
  • Arrival: New York, NY
  • Name: Nakisha Rudd
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I recommend this bus!
The bus was almost 2 hours late. It had sooooo many flies on it It smelled like urine
  • Posted on: 2015-08-22
  • Depature: Orlando, FL
  • Arrival: New York, NY
  • Name: Mikenson
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I recommend this bus!
I was served for the price I paid. I don't have to complain, but if you are traveling for business or other s and/ or you are on the rush, take a flight
  • Posted on: 2015-08-22
  • Depature: New York, NY
  • Arrival: Orlando, FL
  • Name: Giulio castro
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I recommend this bus!
the bathroom stink. people are occupied , smoke cigarettes and marijuana ... pay attention...
  • Posted on: 2015-08-21
  • Depature: Orlando, FL
  • Arrival: New York, NY
  • Name: lorraine garcia
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I recommend this bus!
it was a good Ride no problem
  • Posted on: 2015-08-21
  • Depature: New York, NY
  • Arrival: Orlando, FL
  • Name: Felix
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I recommend this bus!
As a first time customer I was looking forward to a easy drive down to my destination, but I am not a satisfied customer the bus was over an hour late, after borading the bus it shut down right before the holland tunnel then the driver managed to start it back up but the bus completely shut down in the New Jersey turnpike and we had to wait for a tow truck for 2 and a half hours. The next bus to take us didn't arrive until 1am. While waiting for the tow truck I asked the driver how long for the next bus to arrive he brushed me off and said an hour. He stated " an hour " from 10pm - 1am. The driver had no regrade for his passengers he made random stops in the road to purchase goods and ciggaret a for himself for the whole ride we have only stopped once, a random gas station in Virginia which had no real food but junk. I and my pregnant fiancé have been starved by your bus service Another issue most passages had with the driver was that he didn't understand or speak English as well, while transferring to the new bus she asked one of the drivers was disrespectful to my PREGNANT fiancé. Yelled at her to move everyone heavy bags. She stated I am pregnant I am not lifting the bags. I am by far the most disappointed customer, mainly because I heard nothing but good reviews on this bus service.
  • Posted on: 2015-08-21
  • Depature: New York, NY
  • Arrival: Orlando, FL
  • Name: Rosemarie simmon
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I recommend this bus!
Bus broke down twice, driver was extremely rude, all causing at 5 hour delay and drivers don't speak any English so they couldn't tell us what happened with the bus. We all sat on the highway outside of the bus for 2 hours til the tow truck came , we waited another hour and a half for a new bus to even arrive . I'll never take this bus line ever again !, horrible experience and our money should be refunded.
  • Posted on: 2015-08-21
  • Depature: New York, NY
  • Arrival: Orlando, FL
  • Name: Jennie
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I recommend this bus!
Only for the price.
  • Posted on: 2015-08-21
  • Depature: Orlando, FL
  • Arrival: New York, NY
  • Name: Raphael Holder
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I recommend this bus!
The trip is cheap and they get you to where u're going bjt not recommended if yoh have asthma or any other breathing disorder. While passengers are not allowed to smoke in the bus, when the bus does stop and they do smoke, they overlook getting rid of the scent so the bus is filled with the scent of smoke making it hard to breathe
  • Posted on: 2015-08-20
  • Depature: Jacksonville, FL
  • Arrival: New York, NY
  • Name: Michelle Cook
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I recommend this bus!
The bus was two hours late, but overall the experience was worth the cost.
  • Posted on: 2015-08-18
  • Depature: New York, NY
  • Arrival: Orlando, FL
  • Name: Marc
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I recommend this bus!
Bus was suppose to leave at 6pm didn't leave to almost 9pm. Trip was suppose to be a 17hr ride ended up being a 22hr.
  • Posted on: 2015-08-17
  • Depature: Orlando, FL
  • Arrival: New York, NY
  • Name: Abdou
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I recommend this bus!
I don't recommend anyone to be in this bus
  • Posted on: 2015-08-16
  • Depature: New York, NY
  • Arrival: Manning, SC
  • Name: Anita Frye
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I recommend this bus!
The bus departed, and arrived on time. Also, the ride was comfortable, and quiet, which I enjoyed.
  • Posted on: 2015-08-16
  • Depature: Jacksonville, FL
  • Arrival: New York, NY
  • Name: Kennie Momperous
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I recommend this bus!
So bad that it's not even worth the 70 dollars. The bus is infested with roaches, not cleaned nor inspected. People can literally catch a disease up in there. Disgusting!!!
  • Posted on: 2015-08-15
  • Depature: New York, NY
  • Arrival: Tampa, FL
  • Name: Shantae Gray
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I recommend this bus!
The bus was 1hr late leavin new york. Which left us behind 2hrs getting to tampa. Will NEVER use this company again
  • Posted on: 2015-08-15
  • Depature: Charleston, SC
  • Arrival: New York, NY
  • Name: Karol Dywel
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I recommend this bus!
A person who was sitting in front of me said his seat was broken and therefore it was pushed back all the times. I couldn't pushed mine back because there were two extremely fat women sitting behind me and there was no space for my seat to be pushed back. It was extremely uncomfortable and therefore having a really bad back pain. no room for legs and many kids playing on their phones with sound on, even during the night.
  • Posted on: 2015-08-14
  • Depature: New York, NY
  • Arrival: Orlando, FL
  • Name: Antione
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I recommend this bus!
Other than being seated next to the bathroom and not having enough leg room (I have leg problems) the ride was fine, I'll take this bus again and again for my trips.
  • Posted on: 2015-08-12
  • Depature: New York, NY
  • Arrival: Orlando, FL
  • Name: hadassah perez
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I recommend this bus!
very dirty. Not clean bathroom dirty , seats dirty, in the side of the seats dirty and windows dirty.
  • Posted on: 2015-08-12
  • Depature: New York, NY
  • Arrival: Orlando, FL
  • Name: veronica puckett
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I recommend this bus!
I enjoyed the ride to and from florida, I was comfortable and I mainly liked that they had outlets to keep your pho e charged throughout the ride. I have recommended this bus company to my friends and family, I would diffinetly ride with this company again.
  • Posted on: 2015-08-12
  • Depature: New York, NY
  • Arrival: Orlando, FL
  • Name: Kadija zuniga
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I recommend this bus!
we left an hour and 20 minutes late. It was an okay ride when it comes to comfort, but there was no wifi as promised. The outlets were only for USB cords. And the seat that I sat at had a broken USB port. And the back of the bus smelled terrible becauSe of the bathroom.
  • Posted on: 2015-08-10
  • Depature: New York, NY
  • Arrival: Charleston, SC
  • Name: Kapil Tandon
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I recommend this bus!
Inside of Bus was horribly filthy. Even after purchasing online ticket from gotobus.com, you have to show online ticket at office to get actual ticket. Because you will do that just before boarding, you get allocated last seats near restroom, which makes your journey horrible with bad smell. GotoBus.com shows that this is direct bus to charleston but we had to change in between. When asked about this additional stop, bus staff just said you have no choice you will have to change. Absolutely zero customer service. Go only if you dont have nay other option
  • Posted on: 2015-08-09
  • Depature: New York, NY
  • Arrival: Charleston, SC
  • Name: Karol Dywel
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I recommend this bus!
after a few hours the bus smelled like urine. it would be good if it was cleaned during the journey.
  • Posted on: 2015-08-07
  • Depature: Savannah, GA
  • Arrival: New York, NY
  • Name: Dominique
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I recommend this bus!
I would never recommend this bus duvet to anyone in my life. My bus was supposed to arrive to take me to NY at 7:30 PM. I waited in the middle of a gas station and an McDonalds for hours waiting on the bus. I was nervous and scared. I never got on the bus. I want a refund.
  • Posted on: 2015-08-06
  • Depature: Savannah, GA
  • Arrival: New York, NY
  • Name: Deborah Cotton
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I recommend this bus!
The bus never showed up and I was stranded in an area I knew nothing about for hours . I could not contact anyone at the company and do not know what to do about it.I am very discontent with their services.
  • Posted on: 2015-08-04
  • Depature: Orlando, FL
  • Arrival: New York, NY
  • Name: Ms. Verneda E. J
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I recommend this bus!
Front end personnel (in Orlando) were very rude not a great experience my first time using your services. I have already booked another trip in 2 weeks and will base my recommendations to other people or not.
  • Posted on: 2015-08-04
  • Depature: New York, NY
  • Arrival: Orlando, FL
  • Name: Ms. Verneda E. J
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I recommend this bus!
The attitude of the personnel in the offices (in Orlando and New York) would have to change before I recommend Star Line. They are your first contact, yet they (in Orlando and New York) were very rude, and blatantly lied about the delayed (2 1/2 hours) bus. Being truthful would go a long way regarding the impression of your company. Bus drivers coming from New York were a bright spot of my first experience with your company. They were engaging and informative, a plus to your company. The fare was compatible, that was a plus.I am a 68 year old person who gives respect and I expect it, not rudeness. Respect goes across ALL cultures not just Asian, this message should be passed on, especially when you have quite a few elderly people using your services. I'm quite sure with some basic changes in the attitudes of your front line your company will grow. Thank you for the opportuinity to express myself.
  • Posted on: 2015-08-04
  • Depature: New York, NY
  • Arrival: Orlando, FL
  • Name: Natalie flores
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I recommend this bus!
The bus was one he late when they picked up my daughter and two hours late picking her up to bring her back. The bus driver cursed at people and was very unprofessional. When I called the Manhattan number the lady on the phone was very rude to me and did not even say the name of the company when she answered the phone. The whole experience was horrible!!!
  • Posted on: 2015-08-04
  • Depature: Savannah, GA
  • Arrival: New York, NY
  • Name: Evelyn Matthews
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I recommend this bus!
Star Line Express was 4hours late.It did not stop at Hardees parking lot.(Where I got Off coming from New York, Sunday July 26, but across the highway near Mc Donald, I ran across the highway
  • Posted on: 2015-08-03
  • Depature: Orlando, FL
  • Arrival: New York, NY
  • Name: Mauricio
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I recommend this bus!
The driver brought his little girl on the trip and had her do a head count when we stopped for a break and almost left a person. And then on our second stop the driver almoSt left my girlfriend. And wished the wifi worked better it would of made the trip better.
  • Posted on: 2015-08-02
  • Depature: Orlando, FL
  • Arrival: New York, NY
  • Name: Carmen otero
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I recommend this bus!
They was no outer and the bus was two hours late I alway take this bus to go to New York but I really don't know why it was late to get to New York
  • Posted on: 2015-08-01
  • Depature: Charleston, SC
  • Arrival: New York, NY
  • Name: Sharkey Attah
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I recommend this bus!
I was upset my bus was a two hour delay I didn't receive courtesy call and then to top it off I had to share a two seats with my 2 year old and four year old which in fact I paid 60 dollars a piece in totally I purchase 5 tickets they could have accomdated and but four of us together
  • Posted on: 2015-07-31
  • Depature: New York, NY
  • Arrival: Orlando, FL
  • Name: Francheilly
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I recommend this bus!
My bus broke down not even an hour before we went on the road delaying the trip . I had to wait almost 2 hours for a new bus to get there . The bus lost an entire wheel putting everyone's life in danger !!
  • Posted on: 2015-07-29
  • Depature: Orlando, FL
  • Arrival: New York, NY
  • Name: joe matos
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I recommend this bus!
they was very late and disrespectful
  • Posted on: 2015-07-28
  • Depature: Orlando, FL
  • Arrival: New York, NY
  • Name: Josy
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I recommend this bus!
Our return trip from Orlando to NY was a far better experience than on our way from NY to Orlando a week before
  • Posted on: 2015-07-26
  • Depature: Manning, SC
  • Arrival: New York, NY
  • Name: Adline Dow
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I recommend this bus!
This was my first time traveling with Star Line Express and I was very pleased.
  • Posted on: 2015-07-24
  • Depature: Jacksonville, FL
  • Arrival: New York, NY
  • Name: Alex
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I recommend this bus!
No wifi
  • Posted on: 2015-07-24
  • Depature: New York, NY
  • Arrival: Savannah, GA
  • Name: ikeith Pryor
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I recommend this bus!
The first bus broke down the second bus the tire go flat we have been on the side of the road for 2 hours now this is putting me way behind schedule I would like a refund for this poor service
  • Posted on: 2015-07-24
  • Depature: New York, NY
  • Arrival: Tampa, FL
  • Name: Tysia McLin
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I recommend this bus!
Bus ticket stated 6:00pm, did not leave until after 7:30pm. About an hour or so into the trip the bus made two stops for mechanical problems. We ended up at a rest stop for over 2 hours waiting for another bus. The new bus smells of cigarette smoke. We got back on the road around 11:30pm. When we pulled out of the rest stop and onto the highway the new bus was shaking like crazy. About 45 min later we heard a loud noise because the tire blew. The bus driver would have kept driving if the passengers had not been screaming at him to stop. It is now 2:24am and we are still on the shoulder of the NJ turnpike. We have been here well over 2 hours and the driver has yet to say a anything to us passengers about how long it will be to either get the bus fixed or get a new bus. Meanwhile I'm praying that a truck does not slam into us while we wait. Ridiculous!!
  • Posted on: 2015-07-22
  • Depature: Orlando, FL
  • Arrival: New York, NY
  • Name: Isamar Gonzalez
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I recommend this bus!
Bus was late , staff was rude . Will never ride again
  • Posted on: 2015-07-22
  • Depature: Orlando, FL
  • Arrival: New York, NY
  • Name: Ashley
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I recommend this bus!
You guys do not give refunds and you guys are very rude and disrespectful .
  • Posted on: 2015-07-20
  • Depature: Savannah, GA
  • Arrival: New York, NY
  • Name: Barbara Frazier
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I recommend this bus!
Excellent thanks for the ride going to use again
  • Posted on: 2015-07-20
  • Depature: New York, NY
  • Arrival: Orlando, FL
  • Name: Karen Martin
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I recommend this bus!
Need to do a better job with the bathroom on board.this is the six time I have travel with this company and the bathroom was dirty.
  • Posted on: 2015-07-19
  • Depature: New York, NY
  • Arrival: Orlando, FL
  • Name: Randrianasolo
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I recommend this bus!
My booking was @ 6:00pm and yet there's only one bus departing @ 7:00pm. Seats assigned but no one respected them so ended up sitting next to the smelly bathroom to travel next to my 15 yo daughter. No wifi & no plug as advertised due to the state of the bus itself..The booking experience was fine but the trip is by far the worst we have experienced by bus so far.
  • Posted on: 2015-07-19
  • Depature: New York, NY
  • Arrival: Orlando, FL
  • Name: tameikemorrison
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I recommend this bus!
Bath room need to be cleaned
  • Posted on: 2015-07-19
  • Depature: Wilson, NC
  • Arrival: New York, NY
  • Name: Errol pyant
  • Star ratings:
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I recommend this bus!
This service is horrible!! This is the second time I paid for a ride and you didn't even show up or give me a call telling me the bus isn't coming. The government needs to crack down on these scammers
  • Posted on: 2015-07-17
  • Depature: Orlando, FL
  • Arrival: New York, NY
  • Name: Precious Delacru
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I recommend this bus!
The driver did he's thing will definitely use star line many more times
  • Posted on: 2015-07-17
  • Depature: New York, NY
  • Arrival: Orlando, FL
  • Name: Ailleen
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I recommend this bus!
I purchased the ticket for 6 in the evening and the bus didn't get here until 9pm. This was very frustrating and very unprofessional. If your company thinks this is acceptable well it's not. Also your buses needs better cleaning windows and seats should cleaned better.
  • Posted on: 2015-07-17
  • Depature: New York, NY
  • Arrival: Savannah, GA
  • Name: Ricardo Reid
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I recommend this bus!
I booked my ticket 2 weeks in advance and on the day of departure I waited 3.5 hrs for and bus. When I tried to figure out what's happening and a solution, I was met with rudeness and carelessness attitude from the staff. I strongly believe that anyone who've experience this type of treatment such be compensated with an discount on their next trip. It was an horrible experience.
  • Posted on: 2015-07-16
  • Depature: Orlando, FL
  • Arrival: New York, NY
  • Name: Jewel
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I recommend this bus!
It was the worst experience I have ever had I would never in life use this again the seats was so dirty and the wifi was not working and all the outlets were broken and the bathroom was so nasty. I rather walk to New York and Orlando before using this bus company again star line express was horrible
  • Posted on: 2015-07-14
  • Depature: Orlando, FL
  • Arrival: New York, NY
  • Name: Marlene A Griggs
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I recommend this bus!
Our bus left 30 minutes late from NYC. The bus began smoking with wires burning and the driver did not immediately stop until everyone began hollering for him to pull over. We were on the side of the road for about 2 1/2 hours until the mechanic came to repair the bus. Then we were delayed another 15 min. because $600 dollars was missing from the wallet of one of the passengers.
  • Posted on: 2015-07-14
  • Depature: Orlando, FL
  • Arrival: New York, NY
  • Name: Diana Nem
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I recommend this bus!
Thought my trip was non stop to ny but had 15 stops In between to pick up more people, which is not stated in the ticket, bathroom is disgusting no toilet paper, old bus with flies all over, just sickening.
  • Posted on: 2015-07-13
  • Depature: New York, NY
  • Arrival: Orlando, FL
  • Name: David
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I recommend this bus!
The staff at the colonial office had horrible costumer service attitude, and not to mention I will missing a meeting because of the busses incapability to be on time I was supposed to leave to day at 3:30 and the bus is more than 2 hours late I was supposed to arrive tomorrow at 11 am with a meeting at 12:30 that I will not be able to arrive on time for I am very disappointed and unhappy with my experience. I'm sorry to be the barer of bad news but unfortunately it was not a pleasant experience
  • Posted on: 2015-07-13
  • Depature: Savannah, GA
  • Arrival: New York, NY
  • Name: Fatasia
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I recommend this bus!
Bus was not on time coming from savannah to new york my ticket said 7:30 they came at 10
  • Posted on: 2015-07-12
  • Depature: New York, NY
  • Arrival: Orlando, FL
  • Name: thomas medina
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I recommend this bus!
one of my trips to New York The bus didn't have AC. on my recent trip when I left New York heading to Orlando the bus didn't have wifi and one side of the bus didn't have power to charge phone.your buses should be inspected to make sure everything's working properly. I've taken his company plenty of times and hoping my future travels will be a better experience
  • Posted on: 2015-07-11
  • Depature: New York, NY
  • Arrival: Orlando, FL
  • Name: Ana
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I recommend this bus!
The bathroom needs a little more strong smell than people than using it and all you smell in the back of the bus is the toilet they need to find a way to make sure that you do not have smell coming out of the bathroom when anybody open the door that smelleveryone that sit in the back smell it
  • Posted on: 2015-07-11
  • Depature: New York, NY
  • Arrival: St.George, SC
  • Name: rhonda murphy
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I recommend this bus!
The bus didn't come til almost 8pm. Didn't leave til after 8:30.the bathroom smell was outrageous during many points of the ride.
  • Posted on: 2015-07-10
  • Depature: New York, NY
  • Arrival: Orlando, FL
  • Name: Jewel
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I recommend this bus!
I would only recommend it if when I come back to New York the bus is more there is somewhere to charge my phone. This trip was ok I had to leave my phone up front to charge and I don't like that.
  • Posted on: 2015-07-09
  • Depature: New York, NY
  • Arrival: Orlando, FL
  • Name: romeo
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I recommend this bus!
The queue to the bus is horrible, ticket number seat confusing,the schedule time is delayed, bus is not up to date.
  • Posted on: 2015-07-07
  • Depature: New York, NY
  • Arrival: Brunswick, GA
  • Name: Zetta Pierre
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I recommend this bus!
When calling the number on your ticket for questions and concerns they should speak better English or hire some English speakers to explain whats going on. Other then that I cant complain,I am satisfied with the bus.
  • Posted on: 2015-07-05
  • Depature: Orlando, FL
  • Arrival: New York, NY
  • Name: M
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I recommend this bus!
It smells really bad on the bus, it stinks. There were roaches on the bus.
  • Posted on: 2015-07-02
  • Depature: New York, NY
  • Arrival: Orlando, FL
  • Name: Toshika
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I recommend this bus!
It was a very good trip, but the internet has a different time than the company. The seats on the bus are too small. Other than that the trip was what I payed for.
  • Posted on: 2015-07-02
  • Depature: Jacksonville, FL
  • Arrival: New York, NY
  • Name: Micah Tang
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I recommend this bus!
WORST EXPERIENCE OF MY LIFE. I WILL NEVER DO THIS CRAP EVER AGAIN. I WOULDNT WISH THIS EXPERIENCE ON MY WORST ENEMY BECAUSE THIS IS JUST TORTURE. AC BARELY WORKED, BARELY ANY SPACE, BUS WAS AN HOUR AND A HALF LATE
  • Posted on: 2015-07-01
  • Depature: Orlando, FL
  • Arrival: New York, NY
  • Name: Yandra Taveras
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I recommend this bus!
Equipment dirty, to much stops, staffs undeserved, terrible experienced
  • Posted on: 2015-07-01
  • Depature: Orlando, FL
  • Arrival: New York, NY
  • Name: Cicely James
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I recommend this bus!
The bus ride was ok. It could use some working. For example the drivers have an acient and when they speak if they don't take their time you can't understand what they are saying. Also on our trip to New York, I did not like the idea of the bus stopping at someones house. Additionally, On line if we could get a list of the stops the bus is going to take it would help greatly. We have no idea how many stops and where we are going to stop before we get there. Then we would have limited stops and passangers would know where they are going and how long it is going to be. The bus need the tolet cleaned at each stop! That is not done. I had to complain to the driver, then he did it at a stop. They need to take their time clean the toilet area and the garbage completely and accept passengers afterwards. The A/C was not working when we were going to New York and when we were leaving it worked in and out. There could be a movie played also that would be nice. If the customer what's they can bring their ear piece to listen. ou have a good thing going, just a little things to work on.
  • Posted on: 2015-07-01
  • Depature: New York, NY
  • Arrival: Orlando, FL
  • Name: Madeline
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I recommend this bus!
No communication, bus was over an hour late, 95 Canal Street a DUMP. Seats are stained, dirty and real tight. They give the GOOD SEATS to their own (Asian) and they made over six stops NOT for us but to drop off There people who loaded the luggage compartment with their food,,,boxes and boxes of food. Arrived at destination over two hours late, not the fault of traffic, it was ALL this ridiculous stops. Never again
  • Posted on: 2015-07-01
  • Depature: Orlando, FL
  • Arrival: New York, NY
  • Name: Okorie Haughton
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I recommend this bus!
Everything was great along the ride home but the room was sort of close-nit i guess; but all in all I got to my destination at a timely fashion and safely. I thank you guys for that, keep up the good work.
  • Posted on: 2015-07-01
  • Depature: Roanoke Rapids, NC
  • Arrival: New York, NY
  • Name: Zuleika paige
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I recommend this bus!
The bus never picked me up for my return trip to new york. I was left stranded in north carolina. We I called service numbers several times, 1 line went straight to voicemail, the other line they answered several times but did nothing to solve my problem. I had to spend several dollars to stay in hotel, which was very unnecessary & costly.when all said and done all they said is our computers went down we didn't know we had someone to pick up in that town so we didn't stop.2015 you only have one way of checking your passenger rooster??!!!! Get it together ppl. I will be on all social media sites condemning this company, it's garbage. Pay the extra money and take plane,train or greyhound but don't travel on star line express"chinese bus"
  • Posted on: 2015-06-29
  • Depature: New York, NY
  • Arrival: Orlando, FL
  • Name: Felipe balado
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I recommend this bus!
Depart late, destination late, a/c feels good in front but in the middle and back no good. But for the price is good.
  • Posted on: 2015-06-28
  • Depature: Orlando, FL
  • Arrival: New York, NY
  • Name: Emili Zvanut
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I recommend this bus!
First the bus was 1,5 hour late. Then the air condition did not work in the back of the bus from the start, we told the busdriver but he didn´t do anything about it. It got worse the next hours, and the AC in the front stopped working. The temperature outside was around 95 degrees and the bus was like a sauna. The new bus driver tried to get someone to fix the AC, after we had been in the bus for around 7 hours. When this didn´t work we had to drive the rest of the trip with the emergency windows open. The air got better, but people started to get sore throates. Then when we had a couple of hours left, the third bus driver closed all the windows, ant it was back to a sauna. It was a horrible trip, and we would like a compensation.
  • Posted on: 2015-06-28
  • Depature: New York, NY
  • Arrival: Jacksonville, FL
  • Name: Sabrina Giroux
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I recommend this bus!
The bus was an 1 1/2 hours late, and I was left standing in very hot temperatures waiting. The bus driver also turned off the air conditioning frequently which became very uncomfortable on a packed bus.
  • Posted on: 2015-06-28
  • Depature: Orlando, FL
  • Arrival: New York, NY
  • Name: Ana
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I recommend this bus!
The bus didn't have no your condition it breaks down
  • Posted on: 2015-06-28
  • Depature: Savannah, GA
  • Arrival: New York, NY
  • Name: Shnita Johnson
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I recommend this bus!
I would never ride again the worst experience ever I guess I get what I paid for pissed customers
  • Posted on: 2015-06-26
  • Depature: Tampa, FL
  • Arrival: New York, NY
  • Name: Kaleb
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I recommend this bus!
The bus was 3 hours late. I kind of want a refund. I might miss an event because of it. There was no type of remorse or apologetic nature from the office staff in Orlando at star lines. Otherwise, the price was great. Please do better and you'll get the most customers for your services. Customer service needs some work as well. The operator lied about the time the bus was coming. Please ensure your customers with every detail of what is going on.
  • Posted on: 2015-06-26
  • Depature: Orlando, FL
  • Arrival: New York, NY
  • Name: Jocelyn
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I recommend this bus!
Please work on accommodating the guests with something, when the bus is late.
  • Posted on: 2015-06-25
  • Depature: New York, NY
  • Arrival: Orlando, FL
  • Name: Kenny Maraj
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I recommend this bus!
My seat was broken, put all the Puerto Ricans , black in the back all the Chinese in front .. They make 15 personal stops for the Chinese . To my understanding its was only 6 stops ..
  • Posted on: 2015-06-25
  • Depature: Orlando, FL
  • Arrival: New York, NY
  • Name: Felipe Balado
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I recommend this bus!
Good morning, i start my trip in orlando to nyc, and no A/C in the all trip... No good, i expect more profesionalism, but is ok for $40... Pleaseee resolve this problem thank you
  • Posted on: 2015-06-22
  • Depature: Summerville, SC
  • Arrival: New York, NY
  • Name: Josiah howard
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I recommend this bus!
Very very good ride.
  • Posted on: 2015-06-22
  • Depature: New York, NY
  • Arrival: Orlando, FL
  • Name: sasha
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I recommend this bus!
The bathroom smelled disgusting. It's like we're back to segregation the Asians are in the front and all other are in the back.
  • Posted on: 2015-06-22
  • Depature: Orlando, FL
  • Arrival: New York, NY
  • Name: Robert Diaz
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I recommend this bus!
No inspection made for bus. Bus broke down. Over 24 hours to get to destination.
  • Posted on: 2015-06-21
  • Depature: New York, NY
  • Arrival: Orlando, FL
  • Name: Navita Memon
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I recommend this bus!
The price was wonderful, the driver was very rude, the bus was very dirty, all the seats had stains all over, when the person infront reclines their seat you barely have any room. And the temperature is most of the times too hot.
  • Posted on: 2015-06-20
  • Depature: New York, NY
  • Arrival: Orlando, FL
  • Name: Ana
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I recommend this bus!
the bus is very clean what do you need to clean the bathroom that can smell with a little pine sol so I can smell fresh
  • Posted on: 2015-06-20
  • Depature: Charleston, SC
  • Arrival: New York, NY
  • Name: Henry Valdes
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I recommend this bus!
i would only recommend it cause it was cheap, the wifi did not work and the seating is way too small. i was glad for the inexpensive trip.
  • Posted on: 2015-06-20
  • Depature: New York, NY
  • Arrival: Charleston, SC
  • Name: DeShawn Colbert
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I recommend this bus!
I wouldn't recommend, due to I got to my location one hour and half early and they put me in the back of the bus with my friend and a 3rd person. We all was very uncomfortable. They put their own race all in the front of the bus. Whom was not there prior to me or my friend. Then almost to our destination they transfer us into a van that was still uncomfortable and over book. For another hour. We was unaware of the van transfer. And now I'm finding out my return trip have been canceled from my friend.
  • Posted on: 2015-06-20
  • Depature: New York, NY
  • Arrival: Battleboro, NC
  • Name: Jie Chen
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I recommend this bus!
I booked my ticket for 6 pm, but they just decided to change to 7 pm without any notice. It will be nice if they notify me in advance so I don't have to waited in the bus station for another hour.
  • Posted on: 2015-06-19
  • Depature: Savannah, GA
  • Arrival: New York, NY
  • Name: Calvin
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I recommend this bus!
Bus is clean but always late sometime no WiFi drivers and staff good
  • Posted on: 2015-06-18
  • Depature: Orlando, FL
  • Arrival: New York, NY
  • Name: Krystal
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I recommend this bus!
Now I know what the term of you get what to pay for .
  • Posted on: 2015-06-18
  • Depature: Roanoke Rapids, NC
  • Arrival: New York, NY
  • Name: Marilyn Porter
  • Star ratings:
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I recommend this bus!
Everything was wonderful.
  • Posted on: 2015-06-15
  • Depature: New York, NY
  • Arrival: Jacksonville, FL
  • Name: Shawn
  • Star ratings:
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I recommend this bus!
Please make all buses equipment with ports to charge electronics.
  • Posted on: 2015-06-15
  • Depature: New York, NY
  • Arrival: Orlando, FL
  • Name: A wilson
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I recommend this bus!
I really enjoyed my trip to florida
  • Posted on: 2015-06-14
  • Depature: New York, NY
  • Arrival: Jacksonville, FL
  • Name: ionaallen
  • Star ratings:
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I recommend this bus!
Go bus company ...everything was perfect
  • Posted on: 2015-06-12
  • Depature: Savannah, GA
  • Arrival: New York, NY
  • Name: Jameisha McGuire
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I recommend this bus!
The bus was stinking and was not clean! I couldn't sit with my sister because the bus was too crowded... And the helpers was mean and rude! The bus wasn't comfortable period.
  • Posted on: 2015-06-12
  • Depature: New York, NY
  • Arrival: Jacksonville, FL
  • Name: F. Wu
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I recommend this bus!
The drivers need to communicate better with the passengers; about when and where the 15 minute breaks are. Inform passengers to bring own toilet paper. Beware, clientele may be belligerent, since ticket prices are so affordable.
  • Posted on: 2015-06-12
  • Depature: Charleston, SC
  • Arrival: New York, NY
  • Name: Patricia Singlet
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I recommend this bus!
Bus is very clean when I boarded in Ny the drivers are excellent so far they usually change drivers once to S.C.I wish the bus seats were more comfortabl and not so close to each other also wish after getting off the van going back to NY that we didnt have to wait so long for the bus. Live the discount on round trip tickets
  • Posted on: 2015-06-10
  • Depature: New York, NY
  • Arrival: Summerville, SC
  • Name: Elainia Graham
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I recommend this bus!
I was stuck in the flooding. Tried to call to reschedule me ticket and they hung up on me. By the time I got there gate closed. Not professional first time ever having a problem
  • Posted on: 2015-06-09
  • Depature: New York, NY
  • Arrival: Orlando, FL
  • Name: adonys abreu
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I recommend this bus!
yes i would recommend it ,
  • Posted on: 2015-06-08
  • Depature: New York, NY
  • Arrival: Orlando, FL
  • Name: Victoria quinone
  • Star ratings:
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I recommend this bus!
They are punctual to leave but they why I made my ticket two weeks early and they send me to the back of the bus went a person who pay in the station got the from seat cause they got the same language I do not understand that and why we suppose to arrived at 2pm and end it my familly was waiting up to 3:20 we get there cause they stop like 7 places went they said was 3 place
  • Posted on: 2015-06-02
  • Depature: Orlando, FL
  • Arrival: New York, NY
  • Name: Ana
  • Star ratings:
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I recommend this bus!
everything is OK
  • Posted on: 2015-06-01
  • Depature: New York, NY
  • Arrival: Orlando, FL
  • Name: george walker
  • Star ratings:
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I recommend this bus!
There needs to be a stop in orange City off I-4 West
  • Posted on: 2015-05-31
  • Depature: New York, NY
  • Arrival: Jacksonville, FL
  • Name: Mufutau Shinyanb
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I recommend this bus!
Was late for almost 1hr before departing. It's still not acceptable. Punctuality is everything.
  • Posted on: 2015-05-31
  • Depature: Jacksonville, FL
  • Arrival: New York, NY
  • Name: Mufutau Shinyanb
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I recommend this bus!
The bus lateness is in acceptable. The fact the the bus station is outside the city makes it difficult tokeep waiting for almost 2 hours before arrival and when the bus eventually comes no apology reason tender for lateness.its a re-occurence. I will never recommend to a friend.
  • Posted on: 2015-05-30
  • Depature: New York, NY
  • Arrival: Orlando, FL
  • Name: Jean
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I recommend this bus!
The bus left NY on time the driver made too many small stops dropping off one person here and there especially in Florida. Your customer service staff in Manhattan is horrible and crude. The movies was in Chinese and no English subtitles in an English speaking country. This is insulting.
  • Posted on: 2015-05-27
  • Depature: New York, NY
  • Arrival: Savannah, GA
  • Name: Ortavia Keyes-An
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I recommend this bus!
Much better than past experiences. Seats were a little uncomfortable but for the most part a decent ride.
  • Posted on: 2015-05-26
  • Depature: New York, NY
  • Arrival: Orlando, FL
  • Name: Juan castillo
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I recommend this bus!
I don't like their seating, the first 28 seat are giving to Chinese people only. It's not fair.
  • Posted on: 2015-05-25
  • Depature: New York, NY
  • Arrival: Jacksonville, FL
  • Name: junior jimenez
  • Star ratings:
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I recommend this bus!
Not punctuality and in my last travel by a ticket for my wife and my daughter come here to Jacksonville and they want to change for another bus all the people to go to this place and they leave my family in a Charleston about 3:30 hour to Jacksonville don't travel with they anymore ...and my wife have to pay $425.00
  • Posted on: 2015-05-23
  • Depature: New York, NY
  • Arrival: Tampa, FL
  • Name: PEACE
  • Star ratings:
  • Bus Cleanliness:
  • Punctuality:
  • Service & Staff:
  • Comfort:
I recommend this bus!
Excellent for price
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