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Sprinter Bus
  • Overall Raiting4.3
  • Bus Cleanliness 4.5
  • Punctuality4.1
  • Bus Service & Staff4.3
  • Bus Comfort4.1

  • Sprinter Bus provides low-cost and reliable bus services in New York, Norfolk, Hampton, Virginia Beach and Newport News,VA.
  • Services Offered In: US East Coast
  • Joined GotoBus: Since Aug 2009 (6 years and 10 months)
  • Additional Amenities:
      • Restroom equipped
      • Fully air conditioned
      • Fully insured
Sprinter Terms, Conditions, and Rescheduling Policies

Bus Schedules

Get directions: To here - From here

Sprinter Bus Reviews

Vendor Sprinter Bus
Total Number of Reviews 199
Reviewed Ratio 0.5%
Overall Raiting 4.1
Bus Cleanliness 4.4
Punctuality 4.0
Bus Service & Staff 4.2
Bus Comfort 4.0
Recommend Yes 82.4%
Recommend No 17.6%

Viewing all 199 bus reviews

Top Reviews
  • Posted on: 2016-04-29
  • Depature: New York, NY
  • Arrival: Norfolk, VA
  • Name: Rabia Warraich
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I recommend this bus!
Great prices and comfort.
  • Posted on: 2016-04-27
  • Depature: New York, NY
  • Arrival: Virginia Beach, VA
  • Name: Jami
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I recommend this bus!
The bus was incredibly clean upon boarding and each seat had a plastic bag hooked onto the handles for any trash during the trip. The bus was there about 15 minutes before departure time and everybody was boarded in an efficient manner and in the order in which people arrived. The driver and staff were very friendly and explained what to expect before leaving. We made one stop along the way for about 15 minutes for people to grab food/bathroom and then we were back on the road. The only thing that could have made the trip better would be if the overhead lights were working. I ended up having to use the flashlight on my phone to read my kindle but it wasn't the worst thing in the world since every seat had its own outlet so I could keep my phone plugged in. We were about half an hour late in arriving, however that was completely out of the control of the driver or company. We maintained a steady pace for the entire trip and hit minimal traffic. I will absolutely be using this company for my return trip.
  • Posted on: 2016-04-26
  • Depature: Virginia Beach, VA
  • Arrival: New York, NY
  • Name: Yasmin
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I recommend this bus!
The bus was late departing from NY and did not reach until 2 hours after our expected arrival time. In addition, our returning bus cancelled 1 hour prior(4pm) to leaving(5pm). They contacted via Text message. Reason for cancelling was: "there were no bus drivers." Luckily we were able to catch a ride but the next bus wasn't until 11:45pm. The bus was clean but outlets did not work. Also no tissue in bathroom. Bus driver smoked on the back of the bus after departing trip. (Found out when looking for an item) Front desk staff was very rude when checking in as well.
  • Posted on: 2016-04-25
  • Depature: New York, NY
  • Arrival: Virginia Beach, VA
  • Name: Hermia Jean-Loui
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I recommend this bus!
Outlets didn't work
  • Posted on: 2016-04-24
  • Depature: Virginia Beach, VA
  • Arrival: New York, NY
  • Name: Tommianna Readin
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I recommend this bus!
This will be my #1 choice from now on. Great experience!
  • Posted on: 2016-04-23
  • Depature: New York, NY
  • Arrival: Virginia Beach, VA
  • Name: Jaylyn Vazquez
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I recommend this bus!
The bus was nearly 30 mins late upon arrival, and we arrived at our destination 2 hours later than the time indicated on the itinerary.
  • Posted on: 2016-04-20
  • Depature: New York, NY
  • Arrival: Virginia Beach, VA
  • Name: Denise Spencer
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I recommend this bus!
Wonderful service!!
  • Posted on: 2016-04-19
  • Depature: New York, NY
  • Arrival: Virginia Beach, VA
  • Name: Rebecca Maxey
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I recommend this bus!
Price was right but the driver could have been more professional.
  • Posted on: 2016-04-19
  • Depature: New York, NY
  • Arrival: Hampton, VA
  • Name: Chantell James
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I recommend this bus!
I love this company
  • Posted on: 2016-04-18
  • Depature: Norfolk, VA
  • Arrival: New York, NY
  • Name: Wilfred Acosta
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I recommend this bus!
Driver showed up 25 mins. late and was dosing off which made the 6.5 hour ride seem longer.
  • Posted on: 2016-04-16
  • Depature: Norfolk, VA
  • Arrival: New York, NY
  • Name: Sami
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I recommend this bus!
Best ride to ny from norfolk..
  • Posted on: 2016-04-15
  • Depature: New York, NY
  • Arrival: Hampton, VA
  • Name: Linny Jividen
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I recommend this bus!
Very enjoyable trip.
  • Posted on: 2016-04-15
  • Depature: Virginia Beach, VA
  • Arrival: New York, NY
  • Name: jason
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I recommend this bus!
Best bus to travel on from Virginia to New York, cleanest by far bus is always on time and always arrives early and the key point is that it never breaks down.
  • Posted on: 2016-04-11
  • Depature: Virginia Beach, VA
  • Arrival: New York, NY
  • Name: Susan DelaCuadra
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I recommend this bus!
there was no wifi? overall a much better experience than other buses.
  • Posted on: 2016-04-08
  • Depature: Newport News, VA
  • Arrival: New York, NY
  • Name: sttephaine taylo
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I recommend this bus!
wonderful experience
  • Posted on: 2016-04-05
  • Depature: New York, NY
  • Arrival: Norfolk, VA
  • Name: Linda Gray
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I recommend this bus!
Sprinter Hugo dispatch ST5072 5702 SprinterBus.net I arrived 40 minutes before the bus arrived and took my place on line. The woman in front of me was smoking so I stepped away from the line but not too far so I could monitor my bag. Hugo, dispatcher arrived and started to take luggage to the curb for boarding. When I overheard someone behind me ask if numbers were distributed I went and asked Hugo for a number but was told by Hugo that it was unnecessary since we would be boarding soon, so I took my place in line. When Hugo started to board the bus he called numbers. When I got to the front Hugo told me I would have to go to the back of the line since I did not have a number. He refused to let me on the bus until the people behind me told him I was standing in line before them. It would be nice if you informed everyone of to obtain a number and not assume everyone knows. Though the bus was clean the space was incredibly small and the wifi was spotty. Hugo was not very understanding nor did he want to listen until others spoke up.
  • Posted on: 2016-03-29
  • Depature: New York, NY
  • Arrival: Hampton, VA
  • Name: Julie
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I recommend this bus!
The sprinter bus service was a better experience than the China bus after taking the sprinter service I will never use the gotobus services ever again , my ride was like night and day compared to my trip to New York.My return trip from New York on the sprinter bus line was very clean,comfortable and relaxing. they driver was polite and very courteous and on time.
  • Posted on: 2016-03-29
  • Depature: Newport News, VA
  • Arrival: New York, NY
  • Name: Alexa Carucci
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I recommend this bus!
The driver didn't tell us how much longer till we reach our destination and I would have liked to be informed other than that it was great
  • Posted on: 2016-03-28
  • Depature: New York, NY
  • Arrival: Dover, DE
  • Name: Pamela Moore
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I recommend this bus!
Seating was crowded but arrived safe and on time.
  • Posted on: 2016-03-23
  • Depature: New York, NY
  • Arrival: Virginia Beach, VA
  • Name: Muhammed Manjang
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I recommend this bus!
This my first time travelling with sprinter bus.
  • Posted on: 2016-03-19
  • Depature: Newport News, VA
  • Arrival: New York, NY
  • Name: G Delaney
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I recommend this bus!
Our driver was a very cautious driver and the temp was perfect on the bus.
  • Posted on: 2016-03-01
  • Depature: New York, NY
  • Arrival: Hampton, VA
  • Name: Chester Williams
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I recommend this bus!
This was the trip from Hell. Driver had to be rushed to hospital. Sat on bus 3hrs for new driver. Drive to Jersey and get on another bus. Then get to VaBeach and had to wait for the van driver!!!!
  • Posted on: 2016-02-21
  • Depature: Virginia Beach, VA
  • Arrival: New York, NY
  • Name: linda taylor
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I recommend this bus!
Very clean bus and helpful professional staff
  • Posted on: 2016-02-20
  • Depature: New York, NY
  • Arrival: Newport News, VA
  • Name: Linda Meacham
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I recommend this bus!
The driver,staff, the bus ride and the hospitality were great. I love the route we took Route 13 (which I will be taking the next time I drive south) thanks for showing me the way that didn't have a lot of traffic and scenic route it was a very comfortable ride I will definitely ride the Sprinter Bus again and I have already recommended it to my family and friends. Sprinter Bus is the way to go.
  • Posted on: 2016-02-16
  • Depature: Virginia Beach, VA
  • Arrival: New York, NY
  • Name: Leslie Mason
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I recommend this bus!
Yesterday, we had a professional driver who respectfully and safely got us from va to NYC. He took his time and put safety first.
  • Posted on: 2016-02-15
  • Depature: Hampton, VA
  • Arrival: New York, NY
  • Name: Jackie E. Perkin
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I recommend this bus!
The Sprinter kinda stops in a weird place leaving Hampton,Va. If I didn't see the van last minute it might've left me. I wasn't totally aware that it would be a smaller van ride to Norfork,Va,then a larger bus from there to NYC. After all of the that the ride was fine and on time.
  • Posted on: 2016-02-14
  • Depature: New York, NY
  • Arrival: Virginia Beach, VA
  • Name: Navine Fortune
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I recommend this bus!
Maybe the bus but definitely not the gotobus.com website. Drop off locations are not correct.
  • Posted on: 2016-02-13
  • Depature: New York, NY
  • Arrival: Newport News, VA
  • Name: Tricia jack
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I recommend this bus!
Service sucks I got there on time assuming the address given was a valid one n it wasn't after standing outside in the cold for a half hour with my daughter then finally got on the phone with someone they telling me the bus left n i was late like really how do u know I've been there since 3:45...anyways learnt my lesson I paid extra n sat in comfort with amtrak never me again........
  • Posted on: 2016-02-12
  • Depature: New York, NY
  • Arrival: Virginia Beach, VA
  • Name: Paul Deane
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I recommend this bus!
Well Staff and Bus where fine just very very late, No connection to the other drop point as the Bus was so late. If the bus was on time I would give 4 of 5 stars - But as no Wifi as stated the lateness I would give only 2 of 5 stars.
  • Posted on: 2016-02-05
  • Depature: Virginia Beach, VA
  • Arrival: New York, NY
  • Name: Charlene Warner
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I recommend this bus!
I usually recommend Sprinter to everyone I know who travels back and forth between NY and Va, however, this trip was terrible. The bus had NO HEAT in the dead of winter. I couldn't sleep and my 2 daughters were also very uncomfortable.
  • Posted on: 2016-02-01
  • Depature: Virginia Beach, VA
  • Arrival: New York, NY
  • Name: Helen
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I recommend this bus!
Wifi did not work for me. It required additional sign in, even after I put in the password. The bus I rode on was also a newer bus with hardwood paneling for flooring. The bus made one stop at Dover Downs to pick up two passengers, and then made a dinner/restroom stop at the first rest stop on the NJ Turnpike
  • Posted on: 2016-01-31
  • Depature: New York, NY
  • Arrival: Newport News, VA
  • Name: Desmond edmond
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I recommend this bus!
The Bus was two hours late.....We was schedule to leave for 9am, but got a text that stated the bus will arrive at 9:30. Bus didn't show up till 10:50. This was my fist time riding. Not pleased at all
  • Posted on: 2016-01-18
  • Depature: Virginia Beach, VA
  • Arrival: New York, NY
  • Name: Hope Wright
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I recommend this bus!
Terrible! We broke down. FULL BUS. Limped 1 1/2 miles to gas station, waited for mechanic from Salisbury THEN had to change buses in Delaware. We needed COMMUNICATION RIGHT AWAY to know what was wrong!! People were scared. Got into NYC about 2 1/2 late (2:30 a.m.) Should give us some money back! Kids and old folks inconvenienced. Had to cancel car service pick up on a COLD and WINDY Sunday night with MLK Holiday Monday!!! (Normally bus is OK but they needed to reassure us!!!)
  • Posted on: 2016-01-12
  • Depature: New York, NY
  • Arrival: Hampton, VA
  • Name: MICHELLE MORRIS
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I recommend this bus!
I took the sprinter bus from NYC to Hampton, VA and none of the amenities were available. The bathroom door was broken, Wi-Fi not available on board the bus and we were unable to charge our phones. I was disappointed the entire ride.
  • Posted on: 2016-01-11
  • Depature: New York, NY
  • Arrival: Virginia Beach, VA
  • Name: Eun
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I recommend this bus!
AMAZING service! Thank you for the superior level of quality you provide. It's the little details that set yall apart from your competitors. Keep up the good work!
  • Posted on: 2016-01-11
  • Depature: Virginia Beach, VA
  • Arrival: New York, NY
  • Name: Eun
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I recommend this bus!
amazing service. It's the little details that make SprinterBus superior to other competitors out there. Thank you for all that you do.
  • Posted on: 2015-12-08
  • Depature: New York, NY
  • Arrival: Norfolk, VA
  • Name: Grace wiredu
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I recommend this bus!
I miss my bus and they didn't do anything to help me out.
  • Posted on: 2015-12-07
  • Depature: Virginia Beach, VA
  • Arrival: New York, NY
  • Name: Tracey
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I recommend this bus!
Mr Antonio was a perfect host & Bus advocate. Only complaint is we traveled to the end of the route.(LynnHaven)shuttle bus never on time which added an extra 40mins to our trip going and coming.
  • Posted on: 2015-12-03
  • Depature: New York, NY
  • Arrival: Virginia Beach, VA
  • Name: Richard Armah
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I recommend this bus!
Awesome and professional service from Frank, the driver. I will take Sprinter bus any day, anytime.Great service, simply the best.
  • Posted on: 2015-12-02
  • Depature: Virginia Beach, VA
  • Arrival: New York, NY
  • Name: Ofelia Canimo
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I recommend this bus!
Okay
  • Posted on: 2015-12-02
  • Depature: New York, NY
  • Arrival: Hampton, VA
  • Name: JesCe Taylor
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I recommend this bus!
I was charged twice for my ride on 11-29-15. And I have yet to get a response from you all. My 11pm bus was an hour late which made me late for work arriving in Virginia at 7am instead of 6
  • Posted on: 2015-12-01
  • Depature: Dover, DE
  • Arrival: Virginia Beach, VA
  • Name: Jarod Kane
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I recommend this bus!
Bus was an hour late. My ticket was not even checked, only a verbal confirmation of my ticket. The bus was behind schedule and overall was a very dramatic experience trying to get on the bus.
  • Posted on: 2015-11-30
  • Depature: Hampton, VA
  • Arrival: New York, NY
  • Name: pedro marquez
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I recommend this bus!
I am first time user of the bus service but this was the best experience ever. The bus was on time and clean. I have been recommending this service to friends already.
  • Posted on: 2015-11-30
  • Depature: New York, NY
  • Arrival: Norfolk, VA
  • Name: Danielle
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I recommend this bus!
I love sprinter however the bus arrived way too late instead of 11pm at 1130 but the driver was nice
  • Posted on: 2015-11-30
  • Depature: Norfolk, VA
  • Arrival: New York, NY
  • Name: Justin
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I recommend this bus!
Bus was very late, over an hour and half late. Staff was not informative about the delay in the bus as well as no information about the arrival of the bus. I will no longer be using Sprinter for my trips.
  • Posted on: 2015-11-27
  • Depature: Hampton, VA
  • Arrival: New York, NY
  • Name: Jes'Ce Taylor
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I recommend this bus!
The bus left late like really late. It stopped in Dover for no reason at all no one was picked up nor dropped off which also mad the arrival to NYC even later. And we stopped for a bathroom break because the bus didn't have a working one. Which took 20 mins. The sprinter bus has so much potential but it made me miss my bus in the city
  • Posted on: 2015-11-26
  • Depature: New York, NY
  • Arrival: Norfolk, VA
  • Name: Catherine texier
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I recommend this bus!
Bus arrived 2 hours late at destination
  • Posted on: 2015-11-26
  • Depature: Virginia Beach, VA
  • Arrival: New York, NY
  • Name: Wendy
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I recommend this bus!
Wifi did not work too well but overall a good experience.
  • Posted on: 2015-11-26
  • Depature: New York, NY
  • Arrival: Virginia Beach, VA
  • Name: Jeremy
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I recommend this bus!
Bus was late arriving, driver kept talking about his life and other crazy things that did not matter, bus was freezing cold, bathroom stunk and was sticky ruining my shoes. Bus did not arrive on time either as I'm still riding it and not even 30mins within my final destination. Worst bus I've ever taken.
  • Posted on: 2015-11-25
  • Depature: New York, NY
  • Arrival: Hampton, VA
  • Name: Maxine James
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I recommend this bus!
Thank you for the safe bus ride
  • Posted on: 2015-11-25
  • Depature: Hampton, VA
  • Arrival: New York, NY
  • Name: Morris Azar
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I recommend this bus!
did not understand that we would be picked up by Van, not bad but surprising
  • Posted on: 2015-11-24
  • Depature: Norfolk, VA
  • Arrival: New York, NY
  • Name: Donna Rogers
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I recommend this bus!
Excellent service & value
  • Posted on: 2015-11-24
  • Depature: Norfolk, VA
  • Arrival: New York, NY
  • Name: Danielle Woodley
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I recommend this bus!
Muchhhhhh much better than the Chinese buses THE DRIVERS WERE SUPER FRIENDLY AS WELL!!
  • Posted on: 2015-11-23
  • Depature: New York, NY
  • Arrival: Dover, DE
  • Name: Pamela Moore
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I recommend this bus!
Arrived to my destination on time and safe.
  • Posted on: 2015-11-21
  • Depature: Norfolk, VA
  • Arrival: New York, NY
  • Name: Dai-Shaun Fergus
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I recommend this bus!
Not only did the bus fail to pick us up, we waited a hour past our bus time to still see no bus. A sprinter van appears & then drives like a maniac through traffic to catch the bus. Because the bus was leaving without 3 passengers ! Myself & my sister & some stranger. Completely ridiculous. How do you not pick up your passengers in the cold. We even called customer care & she expressed the bus left when we were at the location since 15 minutes before arrival time plus the hour wait last 4:30. Very inconsiderate, seats too tight knees will be in your back. Never again.
  • Posted on: 2015-11-19
  • Depature: New York, NY
  • Arrival: Norfolk, VA
  • Name: janice
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I recommend this bus!
Enjoyable ride first bus i wad on thay had seat belts.
  • Posted on: 2015-11-17
  • Depature: New York, NY
  • Arrival: Dover, DE
  • Name: Aichia Stanislau
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I recommend this bus!
This bus was very comfortable,it was altogether a lovely ride with wifi!
  • Posted on: 2015-11-17
  • Depature: New York, NY
  • Arrival: Newport News, VA
  • Name: Lisabel Guillen
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I recommend this bus!
The cleanliness and service at sprinter beats the China buses!
  • Posted on: 2015-11-16
  • Depature: Virginia Beach, VA
  • Arrival: New York, NY
  • Name: Helen
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I recommend this bus!
The staff at the stop did not use the numbered boarding passes which caused confusion.
  • Posted on: 2015-11-16
  • Depature: Virginia Beach, VA
  • Arrival: New York, NY
  • Name: Helen
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I recommend this bus!
The bus arrived at the stop late, but appreciated that the staff took the time to clean up and remove the trash. The last time I took the bus, the numbered boarding passes were not used, but this time, the staff did call boarding by number, which I appreciated. Bus left half to an hour late, but managed to arrive in NYC relatively on time. The bus driver (Mr Antonio) wanted to make sure that everyone had a comfortable ride and instated a quiet period for the last leg of the drive in New Jersey, which I appreciated.
  • Posted on: 2015-11-16
  • Depature: New York, NY
  • Arrival: Virginia Beach, VA
  • Name: brittany
  • Star ratings:
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I recommend this bus!
Extremely clean bus and the driver was amazing. I appreciate that your driver cared for our safety compared to speed. Sprinter will be the only way I travel to NYC if taking the bus. Keep up the good work.
  • Posted on: 2015-11-16
  • Depature: New York, NY
  • Arrival: Dover, DE
  • Name: Pamela Moore
  • Star ratings:
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I recommend this bus!
Arrived to my destination on time and safe.
  • Posted on: 2015-11-16
  • Depature: Newport News, VA
  • Arrival: New York, NY
  • Name: Genee D
  • Star ratings:
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I recommend this bus!
The driver got lost and she seemed not to be the friendliest.
  • Posted on: 2015-11-16
  • Depature: New York, NY
  • Arrival: Newport News, VA
  • Name: Genee D
  • Star ratings:
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I recommend this bus!
I enjoyed this leg of my trip the best. This bus had the most leg room and vehicle itself was quite.
  • Posted on: 2015-11-16
  • Depature: New York, NY
  • Arrival: Hampton, VA
  • Name: Sandra
  • Star ratings:
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I recommend this bus!
THE RIDE SAW FINE EXCEPT FOR THE SLEEPING PASSENGER THAT WAS SLEEPING VERY VERY LOUDLY
  • Posted on: 2015-11-10
  • Depature: New York, NY
  • Arrival: Hampton, VA
  • Name: Tiwanna Vaughn
  • Star ratings:
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I recommend this bus!
This trip wasn't the best I've experienced with sprinter. The driver was late arriving to Va.beach, the shuttle driver is not polite at all. I will continue to use sprinter bus because it's clean and safe.
  • Posted on: 2015-11-09
  • Depature: Norfolk, VA
  • Arrival: New York, NY
  • Name: Iris Ortiz
  • Star ratings:
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I recommend this bus!
Bus was 1/2 late arriving for departure in Norfolk, VA, was supposed to arrive at NYC at 11:45 pm. Didn't arrive until almost 1 am.
  • Posted on: 2015-11-09
  • Depature: New York, NY
  • Arrival: Dover, DE
  • Name: Pamela Moore
  • Star ratings:
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I recommend this bus!
Arrived to my destination safe.
  • Posted on: 2015-11-06
  • Depature: Newport News, VA
  • Arrival: New York, NY
  • Name: Yanitza ortiz
  • Star ratings:
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I recommend this bus!
WiFi didn't work
  • Posted on: 2015-11-05
  • Depature: Virginia Beach, VA
  • Arrival: New York, NY
  • Name: anandi patel
  • Star ratings:
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I recommend this bus!
I am very happy with your staff, but I forgot my white handy bag under my sit 9 or back please ch & call me on973-896-8271 , we will pick up from NY office because we leave next street. Anandi patel
  • Posted on: 2015-11-05
  • Depature: New York, NY
  • Arrival: Norfolk, VA
  • Name: Michaella
  • Star ratings:
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I recommend this bus!
This was a much better way to get from NYC to Virginia than driving and the price was great!
  • Posted on: 2015-11-03
  • Depature: Dover, DE
  • Arrival: New York, NY
  • Name: Dennis
  • Star ratings:
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I recommend this bus!
There was internet, but no USB charging outlet for CP inside the bus.
  • Posted on: 2015-11-02
  • Depature: New York, NY
  • Arrival: Dover, DE
  • Name: Pamela Moore
  • Star ratings:
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I recommend this bus!
Arrived to my destination on time and safe.
  • Posted on: 2015-10-31
  • Depature: New York, NY
  • Arrival: Virginia Beach, VA
  • Name: susan delacuadra
  • Star ratings:
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I recommend this bus!
the bus broke down! No water was offered when it was supposed to.. was late at my destination. very inconvenient. I want a refund
  • Posted on: 2015-10-31
  • Depature: Virginia Beach, VA
  • Arrival: New York, NY
  • Name: Susan DelaCuadra
  • Star ratings:
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I recommend this bus!
didn't feel safe on this bus. This was my first time using this bus service== Sprinterbus. I want a refund. thank you
  • Posted on: 2015-10-28
  • Depature: New York, NY
  • Arrival: Norfolk, VA
  • Name: Esther Minton
  • Star ratings:
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I recommend this bus!
Since I've been using GoToBus to book my bus tickets I have chosen and taken a number of different bus companies. Sprinter Bus company has provided me with the best of the four areas I rated above. I will always choose them first and will recommend them as a first option from now on.
  • Posted on: 2015-10-27
  • Depature: New York, NY
  • Arrival: Newport News, VA
  • Name: Altagracia Herna
  • Star ratings:
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I recommend this bus!
I had a very good experience than my previous ones with other bus companies. The staff was friendly and courteous. Even the passenger were friendly.
  • Posted on: 2015-10-26
  • Depature: New York, NY
  • Arrival: Dover, DE
  • Name: Pamela Moore
  • Star ratings:
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I recommend this bus!
Arrived to my destination on time and safe.
  • Posted on: 2015-10-25
  • Depature: Virginia Beach, VA
  • Arrival: New York, NY
  • Name: Alexandra Marcu
  • Star ratings:
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I recommend this bus!
It was the worst experience ever. I was thinking that I will not be alive once I reach NY. Your company take drivers and explotated them. They are driving for long time and they easily fall asleep. Plus they drive horrible, taking all the holls, driving on the wrong lanes. I think that this driver thought that he was carrying potatoes not people. Thanks God we reach NY alive.
  • Posted on: 2015-10-23
  • Depature: New York, NY
  • Arrival: Virginia Beach, VA
  • Name: bernal samper
  • Star ratings:
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I recommend this bus!
The best ,5 🌞💥💥💥💥=plus
  • Posted on: 2015-10-23
  • Depature: New York, NY
  • Arrival: Norfolk, VA
  • Name: TeleeFrazier
  • Star ratings:
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I recommend this bus!
The driver was very courtesy along with the dispatcher
  • Posted on: 2015-10-22
  • Depature: Virginia Beach, VA
  • Arrival: New York, NY
  • Name: bernal samper
  • Star ratings:
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I recommend this bus!
The best😎😎😎
  • Posted on: 2015-10-22
  • Depature: New York, NY
  • Arrival: Norfolk, VA
  • Name: Makeda Hurst
  • Star ratings:
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I recommend this bus!
Well... I missed the bus because of traffic and was given a hard time in rescheduling after having to be angry and on the phone for almost an hour with 3 different people, it was finally done for the next day. The day of the trip bus was on time and left on time too... Bus broke down in Maryland and the bus driver had us sitting there for half hour before alerting us as to the fact that a belt broke. Passengers tried assisting and then he managed to be able to leave and go to a mechanic shop The bus was fixed at the 2nd place we went to but this had delayed the trip over an hour. Got to Virginia beach and was told that the bus wasn't going any further because he was late in going back to New York. Therefore we had to wait there and a bus would come to take us to Norfolk. Shuttle guy was friendly and wasn't even the one that was supposed to be taking us but he was concerned about us just standing there waiting. In general the bus driver was great in getting us to va beach because I know that it's not his fault that the bus broke down but I felt like it could've been handled differently. And our family waiting on us in Norfolk was just as frustrated as the people that were waiting to go to New York. So that too should've been considered. So I was an extremely frustrated customer!!
  • Posted on: 2015-10-21
  • Depature: New York, NY
  • Arrival: Virginia Beach, VA
  • Name: Hope
  • Star ratings:
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I recommend this bus!
GREAT! But driver forgot the movie...my only complaint! Will definitely take your bus again! Very courteous staff, right on time.
  • Posted on: 2015-10-20
  • Depature: New York, NY
  • Arrival: Virginia Beach, VA
  • Name: bernal samper
  • Star ratings:
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I recommend this bus!
The best!!😊
  • Posted on: 2015-10-19
  • Depature: New York, NY
  • Arrival: Dover, DE
  • Name: Pamela Moore
  • Star ratings:
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I recommend this bus!
Arrived to my destination on time and safe.
  • Posted on: 2015-10-17
  • Depature: New York, NY
  • Arrival: Newport News, VA
  • Name: Tahesha Jean
  • Star ratings:
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I recommend this bus!
No because I miss my stop at Newport because went to Virginia beach and I did called bus company to let them know I am deaf.. But it didn't happen so I got to see and that when bus driver told me oh I didn't know you deaf am sorry... Shaking my head.. Other than that bus is clean and nice and calm
  • Posted on: 2015-10-14
  • Depature: Virginia Beach, VA
  • Arrival: New York, NY
  • Name: connie perry
  • Star ratings:
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I recommend this bus!
So there seem to be various locations in Virginia Beach where you a van drives you to where the bus actually leaves. Well, at Lynnhaven Mall (next to the JC Penny) the van driver barely communicated what was to happen and then he rode around to drop someone off, drop off luggage and return to the JCPenny location, all without any communication to us, so when we got to the bus departure place the bus had already departed. The staff freaked out, freaked us out. Someone got on the phone and called the bus, we got into the van and caught up with the bus at the toll booth section of the Chessepeake Bridge and Tunnel to get on the bus. Apparently we will get a free trip but have not heard any confirmation of that... In the future I would like to know exactly where the bus will depart from in Virginia Beach because I would have arrived at that location with enough time to not be completely frazzled, stress out and in no way communicated to. I may try this again BUT with some trepidation.
  • Posted on: 2015-10-13
  • Depature: Virginia Beach, VA
  • Arrival: New York, NY
  • Name: Joshua Rodriguez
  • Star ratings:
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I recommend this bus!
Sprinter bus was the worst choice i could've made!!! I got the location mixed up because im not from Virginia, still made it 5 minutes early to takeoff and the bus was already pulling out!! There was no room on the next bus and the person who i contacted at contact@sprinterbus.net said if i could not make the last bus then my tickets are forfeited!! And staying stranded in a state you don't know isn't a pleasant experience!! They also said they would not refund my tickets, so basically paid them for no apparent reason!!!!!!!
  • Posted on: 2015-10-12
  • Depature: Norfolk, VA
  • Arrival: New York, NY
  • Name: Tamika Moore
  • Star ratings:
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I recommend this bus!
Everything Was good no comments. Just the wifi sucks.
  • Posted on: 2015-10-11
  • Depature: New York, NY
  • Arrival: Newport News, VA
  • Name: Lavinia Adams
  • Star ratings:
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I recommend this bus!
The Driver was not using safe driving practice, he received a call regarding his relationship and was on the phone, texting while driving, passengers felt unsafe! Please advise Driver's no Cell phones while driving,safety first!!
  • Posted on: 2015-10-05
  • Depature: Newport News, VA
  • Arrival: New York, NY
  • Name: Helen wyatt
  • Star ratings:
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I recommend this bus!
Very good trip this time
  • Posted on: 2015-10-05
  • Depature: New York, NY
  • Arrival: Hampton, VA
  • Name: Ralph fernandez
  • Star ratings:
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I recommend this bus!
There need to be a person to talk with. Due to the storm this past weekend I did not use my 9:30 am reservation. There was no info marionette on the Web site. This is the area that need work.
  • Posted on: 2015-10-03
  • Depature: New York, NY
  • Arrival: Virginia Beach, VA
  • Name: Taryn Sloan
  • Star ratings:
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I recommend this bus!
I was at the bus stop under the fed ex sign and the bus never stopped. There is no customer service at this stop for anyone to assist you and when you call the 617 area code customer service, after 1/2 an hour I was still unable to get assistance.
  • Posted on: 2015-10-03
  • Depature: Hampton, VA
  • Arrival: New York, NY
  • Name: Pamela smith
  • Star ratings:
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I recommend this bus!
I love traveling on your sprinter bus.way better than any bus ive ride on thus far..thank you.
  • Posted on: 2015-10-02
  • Depature: Dover, DE
  • Arrival: New York, NY
  • Name: Debra Robinson
  • Star ratings:
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I recommend this bus!
Bus was scheduled to leave at 8:20 and did not arrive until 9:20 would have appreciated an update via email or text to advise the delay
  • Posted on: 2015-09-26
  • Depature: New York, NY
  • Arrival: Virginia Beach, VA
  • Name: Lori
  • Star ratings:
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I recommend this bus!
The wifi did not work on my bus. This is why I only gave it 3 stars for comfort and amenities.
  • Posted on: 2015-09-26
  • Depature: New York, NY
  • Arrival: Virginia Beach, VA
  • Name: Ashley A.
  • Star ratings:
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I recommend this bus!
The ride was fine. But the drive only stopped once about 2 hours in.
  • Posted on: 2015-09-23
  • Depature: New York, NY
  • Arrival: Virginia Beach, VA
  • Name: Joe Ahlschlager
  • Star ratings:
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I recommend this bus!
The bus ride was great. It was the shuttle ride from oceanfront to the bus was terrible. The drivers were loud, talking to other people on voxer, and didnt help load your bags. They were completely unprofessional.
  • Posted on: 2015-09-21
  • Depature: Virginia Beach, VA
  • Arrival: New York, NY
  • Name: inez cintron
  • Star ratings:
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I recommend this bus!
Bus driver was very professional and firm. seats were comfy. i will definitely ride with them again.
  • Posted on: 2015-09-21
  • Depature: Norfolk, VA
  • Arrival: New York, NY
  • Name: April Guscott
  • Star ratings:
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I recommend this bus!
My bus was thirty minutes late and I wasn't given an excuse. I needed to be home by a certain time and that didn't happen. I'm never using this bus again and will write a Yelp review.
  • Posted on: 2015-09-20
  • Depature: Virginia Beach, VA
  • Arrival: New York, NY
  • Name: Janet Hector
  • Star ratings:
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I recommend this bus!
Great experience
  • Posted on: 2015-09-16
  • Depature: New York, NY
  • Arrival: Dover, DE
  • Name: Don Parsons
  • Star ratings:
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I recommend this bus!
bus was freezing cold. Vents were broken, ceiling panels/tv etc shook violently with each bump. Felt like it would fall at any minute. Not fun.
  • Posted on: 2015-09-16
  • Depature: New York, NY
  • Arrival: Newport News, VA
  • Name: kathleen avery
  • Star ratings:
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I recommend this bus!
Sprinter bus ride from NY to va was the best ride I have experienced. The driver was amazing. I will use only sprinter company from now on.
  • Posted on: 2015-09-15
  • Depature: New York, NY
  • Arrival: Virginia Beach, VA
  • Name: Ritchie Molesso
  • Star ratings:
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I recommend this bus!
The bus ride down to Virginia Beach,VA was a very good ride. We left 15 minutes earlier than the 9am time slot and got to Virgina Beach at 4:15pm(30 mins later than the arrival time at 3:45pm as promised). I was under the impression that the driver was going to stop at a rest stop for 15 mins every two hours, he only stopped once for 15mins only once at the last stop on the NJ Turnpike. I enjoyed looking out the window the whole trip down the way down to Virginia Beach.
  • Posted on: 2015-09-15
  • Depature: New York, NY
  • Arrival: Norfolk, VA
  • Name: Jes
  • Star ratings:
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I recommend this bus!
CUSTOMER SERVICE HUNG UP ON ME. THE WORST.
  • Posted on: 2015-09-14
  • Depature: New York, NY
  • Arrival: Dover, DE
  • Name: Pamela Moore
  • Star ratings:
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I recommend this bus!
Arrived to my destination on time and safely.
  • Posted on: 2015-09-12
  • Depature: New York, NY
  • Arrival: Virginia Beach, VA
  • Name: Happy Passenger
  • Star ratings:
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I recommend this bus!
Wi-Fi did not connect
  • Posted on: 2015-09-11
  • Depature: Virginia Beach, VA
  • Arrival: New York, NY
  • Name: Mark Moran
  • Star ratings:
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I recommend this bus!
I arrived at Wesleyan Drive after riding all night from NYC to no ride to Lynnhaven - JC Penny parking lot. A shuttle to NN & Hampton was only there. I asked the shuttle driver he said and I quote, "He must have over slept then he laughed and said take a FN cab." The cab drivers there were gouging us $50 to lynnhaven. I waited 45 minutes for your shuttle no one ever came. I tried your store and it said "OPEN" but doors were locked. I called the number on the window and after several tries the call dropped each time. I ended up walking 4 miles after being in NYC and then riding home to my nearest friends home. I could not call her because my cell battery dies trying to reach you. She drove me to lynnhaven. My tickets were from lynnhave to NYC and back to Lynnhaven not Wesleyen. Why not just have us part there and forget lynnhaven? Thanks for a rotten trip.
  • Posted on: 2015-09-10
  • Depature: New York, NY
  • Arrival: Virginia Beach, VA
  • Name: Olga Torres
  • Star ratings:
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I recommend this bus!
Would definitely ride Sprinter Bus again and encourage friends to ride along with me for the next NYC trip!
  • Posted on: 2015-09-10
  • Depature: Virginia Beach, VA
  • Arrival: New York, NY
  • Name: Ulugbek
  • Star ratings:
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I recommend this bus!
Everything was great: clean bus and comfy seats.
  • Posted on: 2015-09-09
  • Depature: New York, NY
  • Arrival: Newport News, VA
  • Name: Muri Ajibade
  • Star ratings:
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I recommend this bus!
It will be nice to an office in New York instead of the corner in which everyone standing by the road side. Safety of elderly people, and the new person in the big city suppose to come first. An office where people can sit before the bus time. Overall, it was quite an experience.
  • Posted on: 2015-09-09
  • Depature: New York, NY
  • Arrival: Virginia Beach, VA
  • Name: Matthew Detrinid
  • Star ratings:
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I recommend this bus!
It was a great bus ride, will definitely use them again
  • Posted on: 2015-09-08
  • Depature: New York, NY
  • Arrival: Newport News, VA
  • Name: FAVI
  • Star ratings:
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I recommend this bus!
Had a good experience just need to do better with wifi service connecting and staying connected was terrible.
  • Posted on: 2015-09-08
  • Depature: New York, NY
  • Arrival: Dover, DE
  • Name: Pamela Moore
  • Star ratings:
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I recommend this bus!
Arrived to my destination safe and on time.
  • Posted on: 2015-09-08
  • Depature: New York, NY
  • Arrival: Hampton, VA
  • Name: sherese walden
  • Star ratings:
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I recommend this bus!
I'm back and forth between Va and NY quite often, this is my first trip with Sprinter. I liked it so much better than United. Much cleaner, more space, alot more comfortable and the bus driver actually talked to the passengers. From now on that is the bus that I will take when I travel. I will wait just for the extra comfort of Sprinter
  • Posted on: 2015-09-06
  • Depature: New York, NY
  • Arrival: Virginia Beach, VA
  • Name: Katie Fisher
  • Star ratings:
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I recommend this bus!
wifi didnt work which was very annoying
  • Posted on: 2015-09-06
  • Depature: Virginia Beach, VA
  • Arrival: New York, NY
  • Name: Jordana
  • Star ratings:
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I recommend this bus!
Fantastic service. Best bus experience to date from VB to NYC. Only confusion was picking up the shuttle van from Lynnhaven Mall. The pickup location has no sign, and the van driver didn't seem to speak english. I didn't even realize it was a shuttle (and not actually a ride to NYC in a van) until we got to Wesleyan Commons and were abruptly off loaded.
  • Posted on: 2015-09-05
  • Depature: Virginia Beach, VA
  • Arrival: New York, NY
  • Name: Dee
  • Star ratings:
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I recommend this bus!
The travel experience was better than driving..! No complaints
  • Posted on: 2015-09-04
  • Depature: New York, NY
  • Arrival: Virginia Beach, VA
  • Name: Monica
  • Star ratings:
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I recommend this bus!
Fun driver
  • Posted on: 2015-09-02
  • Depature: Virginia Beach, VA
  • Arrival: New York, NY
  • Name: Delma Wills
  • Star ratings:
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I recommend this bus!
My son stated that it was excellent time on the return trip from VA to NY. Bus driver was excellent.
  • Posted on: 2015-08-31
  • Depature: New York, NY
  • Arrival: Virginia Beach, VA
  • Name: Dalila Rodriguez
  • Star ratings:
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I recommend this bus!
The bus driver was horrible. He was too busy talking on the phone and almost got us into an accident. My father and mother both have bruises on their knees because of saturday August 29 trip. The driver stomped so hard on the breaks my parents hit the chairs infront of them relly hard and hut their knees. The driver didnt even stop to make sure everyone was ok.
  • Posted on: 2015-08-30
  • Depature: New York, NY
  • Arrival: Hampton, VA
  • Name: Theresa Smith
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I recommend this bus!
This was my first time with Sprinter. The young man at the bus stop was very helpful. The driver was a comedian but he should not be having personal conversations while driving and especially not reading texts while going 65-70 miles an hour. But all in all it was pleasant and a nice touch to give water.
  • Posted on: 2015-08-29
  • Depature: Dover, DE
  • Arrival: New York, NY
  • Name: helen Jason
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I recommend this bus!
I was in Delaware on August 20. I purchase a ticket to go back home the bus was suppose to pick up at the Dover Casino I was arrived at rhetoric location at 7: 57. I waited for the bus the bus didn't show up. I called several time. The sprinter bus or go to bus wants to give a refund. Now they took my money I was forced to pay for another bus . I want my money next step I'm getting my lawyer. So no I would not recommend anyone to ride with them i will make sure the better business Bureau know as well.
  • Posted on: 2015-08-25
  • Depature: Virginia Beach, VA
  • Arrival: New York, NY
  • Name: Fred Allen
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I recommend this bus!
The bus operator (Jamal) was very welcoming and professional. He takes his driving and passengers very seriously. I do feel that when passengers board bus the driver should glance at their destination on their tickets as we had to turn around and take a passenger back to the Wesleyhan Drive terminal in Virginia Beach (lost 30 mins.) because he did not realize that the bus was going to NYC until he heard somone mention the destination. Other than that this seems to be a very organized company.
  • Posted on: 2015-08-24
  • Depature: New York, NY
  • Arrival: Dover, DE
  • Name: Tracy
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I recommend this bus!
Would definitely use this bus company again.
  • Posted on: 2015-08-19
  • Depature: New York, NY
  • Arrival: Hampton, VA
  • Name: Ms lewis
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I recommend this bus!
Very well organized, good experience. Will use it again. Sprinter bus is a good service
  • Posted on: 2015-08-18
  • Depature: New York, NY
  • Arrival: Newport News, VA
  • Name: Claudia
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I recommend this bus!
Excellent experience I will definitely use again.
  • Posted on: 2015-08-17
  • Depature: Norfolk, VA
  • Arrival: New York, NY
  • Name: Dan
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I recommend this bus!
The bus left a bit late at the pickup location, but didnt take a rest stop to let passengers out till about 5 hour into the ride (very narrow minded business policies i guess rather than from the driver)
  • Posted on: 2015-08-17
  • Depature: New York, NY
  • Arrival: Dover, DE
  • Name: Pamela Moore
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I recommend this bus!
Arrived to my destination on time and safe.
  • Posted on: 2015-08-17
  • Depature: New York, NY
  • Arrival: Dover, DE
  • Name: Christine Mullen
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I recommend this bus!
I had a wonderful experience I love the fact both ways were on time I even arrived home early in will definitely recommend this bus service
  • Posted on: 2015-08-17
  • Depature: Newport News, VA
  • Arrival: New York, NY
  • Name: Helen wyatt
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I recommend this bus!
Very nice ride
  • Posted on: 2015-08-17
  • Depature: Hampton, VA
  • Arrival: New York, NY
  • Name: Shirell
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I recommend this bus!
The bus driver was very rude and did not have a good attitude. He acted as if he was doing us a favor by driving, forgetting that we are paying customers. My 3yr old son was afraid to talk because the driver made an announcement that it was quiet time once we got to NJ. He said he only wanted to hear his own heartbeat and breathing, everyone must turn their devices on MUGE and if we have to talk, we must whisper! I've taken different bus services for many years and have NEVER been told we can only whisper on a bus. This was my first and more than likely (unless extreme emergency) time riding this service and thats due to the driver only.
  • Posted on: 2015-08-13
  • Depature: Norfolk, VA
  • Arrival: New York, NY
  • Name: Jessica Shortway
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I recommend this bus!
The only bus I will take from now on!! Thank you!
  • Posted on: 2015-08-11
  • Depature: Virginia Beach, VA
  • Arrival: New York, NY
  • Name: Pat Savarese
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I recommend this bus!
This was the second time we traveled with you. We enjoyed the ride. Seats were a little tight but it beats driving. Takes the stress out of traveling. I wish there were more scheduled times for the bus.
  • Posted on: 2015-08-06
  • Depature: New York, NY
  • Arrival: Virginia Beach, VA
  • Name: LORENZO FRAZIER
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I recommend this bus!
MUCH BETTER THAN THE CHEAP CHINESE BUSES IN NYC!
  • Posted on: 2015-08-05
  • Depature: Norfolk, VA
  • Arrival: New York, NY
  • Name: Didi
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I recommend this bus!
Left 40 minutes late and the driver was impolite.
  • Posted on: 2015-08-03
  • Depature: New York, NY
  • Arrival: Virginia Beach, VA
  • Name: Jereeda
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I recommend this bus!
To make sure everyone returns to the bus on the 15 min break, some sort of role call would be nice.
  • Posted on: 2015-07-31
  • Depature: Norfolk, VA
  • Arrival: New York, NY
  • Name: Felicia Brown
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I recommend this bus!
The driver took a route that was full of traffic lights which created a lot of stop and go instead of the highway...Then after more than five hour's and lots of complaints from passengers he took route 1...We finally took a rest stop six hours into travel...I'm pregnant and I was hungry we were over an hour late arriving
  • Posted on: 2015-07-31
  • Depature: New York, NY
  • Arrival: Hampton, VA
  • Name: Regina Burrell
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I recommend this bus!
This bus service was very organized and professional in how they run their business. I did tell everyone about this bus services. The young man that boarded us to the bus driver were great and know their job and showed it in how they conducted everything. This was a great experience.
  • Posted on: 2015-07-31
  • Depature: Virginia Beach, VA
  • Arrival: New York, NY
  • Name: Chemira
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I recommend this bus!
Very pleasant ride and friendly staff.
  • Posted on: 2015-07-28
  • Depature: New York, NY
  • Arrival: Dover, DE
  • Name: Pamela Moore
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I recommend this bus!
Very crowded but arrived to my destination on time and safely.
  • Posted on: 2015-07-26
  • Depature: Norfolk, VA
  • Arrival: New York, NY
  • Name: Olivia
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I recommend this bus!
It was a great trip.
  • Posted on: 2015-07-26
  • Depature: Dover, DE
  • Arrival: New York, NY
  • Name: Stacey Holman
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I recommend this bus!
Stranded at Dover Downs. Lying bus driver. Unhelpful customer service rep who put me on hold for over an hour and never returned. I was forced to purchase another ticket and now I'm not confident that the bus will come for my friend and me. I am alerting all social media platforms, newspapers, television stations and anyone who will listen about this horrible experience. I want a refund of $150 which is how much I paid for 4 tickets. This is a horrible display of business and very very sad.
  • Posted on: 2015-07-24
  • Depature: New York, NY
  • Arrival: Newport News, VA
  • Name: Shawana
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I recommend this bus!
I just think there should be sockets in every row ThAts about it
  • Posted on: 2015-07-23
  • Depature: New York, NY
  • Arrival: Virginia Beach, VA
  • Name: Monica
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I recommend this bus!
Service was fantastic! Tour guides very knowledgable and friendly. We only experienced a 30 minute delay due to president Obama's visit. All drivers, guides and ticket agents were corteous and helpful. Only one guide was a bit "bossy"and somewhat rude. I will recommend your service to everyone!
  • Posted on: 2015-07-22
  • Depature: New York, NY
  • Arrival: Virginia Beach, VA
  • Name: Jodai
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I recommend this bus!
The bus almos left my boyfriend from the rest stop, driver did not count or ask if anyone was in the bus already. I understand he gave a time, but I would've appreciate it if he would've at least asked. If I wouldn't have been in the bus already he would probably left him.
  • Posted on: 2015-07-22
  • Depature: New York, NY
  • Arrival: Newport News, VA
  • Name: Wendy Buret
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I recommend this bus!
The driver From NY to Virginia was very mean and Rude ... Everything else was perfect !! Love it !!
  • Posted on: 2015-07-22
  • Depature: Virginia Beach, VA
  • Arrival: New York, NY
  • Name: D. Spencer
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I recommend this bus!
I always enjoy a restful trip and arrive ready to go!
  • Posted on: 2015-07-21
  • Depature: Virginia Beach, VA
  • Arrival: New York, NY
  • Name: Carmen Rodriguez
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I recommend this bus!
I give all (bus cleanliness, punctuality, staff and driver) a Five Star! It was much appreciative and we thank you!
  • Posted on: 2015-07-20
  • Depature: New York, NY
  • Arrival: Dover, DE
  • Name: Pamela Moore
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I recommend this bus!
Arrived to my destination safely and on time.
  • Posted on: 2015-07-18
  • Depature: New York, NY
  • Arrival: Virginia Beach, VA
  • Name: Nikkisha Joseph
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I recommend this bus!
Everything else was fine it's just that the bus is always late for pickups
  • Posted on: 2015-07-17
  • Depature: New York, NY
  • Arrival: Newport News, VA
  • Name: Linda smith
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I recommend this bus!
Bus late unnecessary stops driver seem to be new and not sure of process
  • Posted on: 2015-07-14
  • Depature: Virginia Beach, VA
  • Arrival: New York, NY
  • Name: Cathy Samuel
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I recommend this bus!
This was my first experience with this company. I was totally satisfied, the driver was great. When I got to my destination I was treated just as good, wonderful service.
  • Posted on: 2015-07-13
  • Depature: Virginia Beach, VA
  • Arrival: New York, NY
  • Name: AnnMarie Prince
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I recommend this bus!
The drivers and the assistant was very friendly, funny and respectable. I will definitely use this bus service again.
  • Posted on: 2015-07-13
  • Depature: New York, NY
  • Arrival: Dover, DE
  • Name: Pamela Moore
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I recommend this bus!
Arrived to my destination on time and safely.
  • Posted on: 2015-07-13
  • Depature: New York, NY
  • Arrival: Virginia Beach, VA
  • Name: Mark Fuller
  • Star ratings:
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I recommend this bus!
Excellent Service!!!!!!👌🏿👌🏿👌🏿
  • Posted on: 2015-07-12
  • Depature: New York, NY
  • Arrival: Newport News, VA
  • Name: Ann Shreve
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I recommend this bus!
After a horrible experience on the Good Year bus, this was 100% better. Convenient, polite staff, clean bus and bathroom. Only concern is the stop off in Hampton, didn't feel safe in that parking lot, no lights & crime area. I will definitely use your service again and recommend to friends.
  • Posted on: 2015-07-11
  • Depature: Newport News, VA
  • Arrival: New York, NY
  • Name: Melissa Rogers
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I recommend this bus!
Staff at VB office not friendly.Bus not airconditioned & driver knew about it previous to leaving VB.Driver would not stop or transfer to another bus.I was incredibly sick from the heat of the bus & vomited in your disgusting bus toilets.My first day of my holiday I had to stay in bed.I emailed Sprinter Bus about this & have had no reply.Whenever I tried to call Sprinter bus about this event, they were not helpful in arranging for me to speak to someone about my experience.I would not even rate a
  • Posted on: 2015-07-10
  • Depature: Virginia Beach, VA
  • Arrival: New York, NY
  • Name: Stephanie
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I recommend this bus!
I was a clean bus with a kind driver.
  • Posted on: 2015-07-07
  • Depature: Virginia Beach, VA
  • Arrival: New York, NY
  • Name: Olivia Garcia
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I recommend this bus!
My trip from NY to VA was a little disappointing because I was in line an hour ahead to get a front seat.When bus came at 3:30,people just swarmed by door and no numbers were given for the first come first served policy.Then I wound up sitting in the back with screaming kids for the most part of the trip.Driver never said a word to the accompanying parents.Disgusting!
  • Posted on: 2015-07-03
  • Depature: Newport News, VA
  • Arrival: New York, NY
  • Name: Sharease
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I recommend this bus!
When I booked my ticket going to Newport news V.A I expected to be dropped off their, not to go to Virginia beach then again be transported to Newport news that was of inconvenience & a waste of time.
  • Posted on: 2015-07-03
  • Depature: New York, NY
  • Arrival: Virginia Beach, VA
  • Name: PABLO
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I recommend this bus!
THe bus was clean, super comfortable, lots of legroom and space overhead to keep your bag. The staff was extra nice, but the driver showed up at the time of departure and so we left about 10/15 minutes later than expected. The power source was on point and the Wifi was on but it did not work. The fact the wifi wasn't properly running was very annoying since my girlfriend had to work and couldn't because of the lack of internet, hence she had to resource to use her cellphone instead. I would definitely recommend Sprinter Bus to a friend.
  • Posted on: 2015-07-02
  • Depature: New York, NY
  • Arrival: Virginia Beach, VA
  • Name: Ana Robinson
  • Star ratings:
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I recommend this bus!
First time traveling to W37 St....Awesome. Love your staff..telling ALL my family and friends👏🏽👏🏽👏🏽
  • Posted on: 2015-07-02
  • Depature: Newport News, VA
  • Arrival: New York, NY
  • Name: Georgia husband
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I recommend this bus!
The bus has a lot of space to sleep the chairs are uncomfortable but it can be better the bathroom is good not smelly or anything it can be a little bigger to
  • Posted on: 2015-06-30
  • Depature: New York, NY
  • Arrival: Virginia Beach, VA
  • Name: Anna Decker
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I recommend this bus!
My mother and I took the Sprinter bus round trip out of Virginia Beach to NYC. My mother had ridden the Sprinter with some girlfriends a few months ago and said how spacious and comfortable the seats were. Due to her great experience, we had chosen to pick the Sprinter selection again for our trip this past week. The bus that was provided for our trip was an outdated bus that I was positive wasn't a Sprinter model. The seats were tiny and cramped, even for a petite 5'4'' girl. I barely had any room for my legs, so I can only imagine what the experience was like for anyone taller than me. One of our bus drivers was talking on his cellphone while driving through a heavy rainstorm on our way up to NYC. Very unprofessional. Overall an uncomfortable experience.
  • Posted on: 2015-06-30
  • Depature: New York, NY
  • Arrival: Dover, DE
  • Name: Pamela Moore
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I recommend this bus!
Driver arrived late but reached my destination safely.
  • Posted on: 2015-06-30
  • Depature: New York, NY
  • Arrival: Newport News, VA
  • Name: George Grigg
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I recommend this bus!
Transmission on Shuttle van caused passengers who was destined to Newport News to be stranded at K Mart in Hampton. This was a area I was not familiar with, since I reside in New York and it was 12 AM in a desolate part of town. Truly disappointed.
  • Posted on: 2015-06-29
  • Depature: Hampton, VA
  • Arrival: New York, NY
  • Name: Kenneth Gonzalez
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I recommend this bus!
Comfortable ride. Special thank you to Wendy in VA Beach VA for locating my wallet and delivering it to me in Hampton VA.
  • Posted on: 2015-06-29
  • Depature: New York, NY
  • Arrival: Virginia Beach, VA
  • Name: Rachael
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I recommend this bus!
I prefer to use this bus company when I travel to Virginia Beach. I have used the Chinatown buses several times in the past, they do not compare when it comes to courtesy, comfort and timeliness. The pickup location on 37th street in Manhattan is very convenient as it is accessible from multiple trains nearby.
  • Posted on: 2015-06-27
  • Depature: New York, NY
  • Arrival: Virginia Beach, VA
  • Name: Taisha Jean Bapt
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I recommend this bus!
This bus was super late, no communication was made to the customers, which the company claims they do but fail to. Customer service had me on hold for 15 minutes and still no answer.
  • Posted on: 2015-06-27
  • Depature: Virginia Beach, VA
  • Arrival: New York, NY
  • Name: Cheyenne
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I recommend this bus!
Bus had no air conditioner. It was extremely hot and uncomfortable. Was in the back of bus, driver open the emergency hatch in the front for air but refuses to open the back one. When approached about discomfort he said it was not that hot in the back.
  • Posted on: 2015-06-27
  • Depature: Virginia Beach, VA
  • Arrival: New York, NY
  • Name: Cuwani Cade
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I recommend this bus!
Bathroom was disgusting. There was no air conditioning and it was a 6 hour trip. When we got off the bus the driver threw our luggage on the sidewalk. If anything would have broken I would have sued. I refuse to ever take this service again. It was horrible and I would never recommend it.
  • Posted on: 2015-06-25
  • Depature: Norfolk, VA
  • Arrival: New York, NY
  • Name: Carol Saint-Ange
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I recommend this bus!
Two Items that I want to bring to the attention of GotoBus are (1) during my return trip from Norfolk to New York, we were not advised that we would be shuttled to another location to wait for the bus headed to New York; and (2) there was an incident at the second location where we were shuttle to where an object fell off the wall and hit my head. The staff refused to provide me with a statement of what occurred, so I took down the information that I thought would be necessary.
  • Posted on: 2015-06-23
  • Depature: Dover, DE
  • Arrival: New York, NY
  • Name: Amanda DiMartino
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I recommend this bus!
BUS NEVER CAME!!! Waited until 4 AM!!!!!
  • Posted on: 2015-06-23
  • Depature: Virginia Beach, VA
  • Arrival: New York, NY
  • Name: Gurpreet Singh
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I recommend this bus!
But I will always prefer to book bus from aprinter website as sprinter rescheduled my bus without informing me and informed gotobus.com and no one informed me from gotobus.com so I have ro face lots of problems
  • Posted on: 2015-06-22
  • Depature: New York, NY
  • Arrival: Virginia Beach, VA
  • Name: Gurpreet Singh
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I recommend this bus!
they rescheduled my bus and didnt updated me I reached at pick up point after 3 hours they picked my call and then said we are sorry your bus is rescheduled
  • Posted on: 2015-06-22
  • Depature: New York, NY
  • Arrival: Virginia Beach, VA
  • Name: Remee
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I recommend this bus!
Fun service
  • Posted on: 2015-06-21
  • Depature: Norfolk, VA
  • Arrival: New York, NY
  • Name: Sasha Karbach
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I recommend this bus!
The bus never came to my stop and left me and 2 other people. I had to buy another ticket with another bus company.
  • Posted on: 2015-06-18
  • Depature: New York, NY
  • Arrival: Newport News, VA
  • Name: Charlie
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I recommend this bus!
Bus Driver was great, However the shuttle bus driver was another story. I would like to speak with someone about what happened. It should not take 3 hours to go from VA Beach to Newport News
  • Posted on: 2015-06-16
  • Depature: New York, NY
  • Arrival: Norfolk, VA
  • Name: Catherine Dummet
  • Star ratings:
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I recommend this bus!
Very polite driver
  • Posted on: 2015-06-16
  • Depature: Norfolk, VA
  • Arrival: New York, NY
  • Name: Aysia
  • Star ratings:
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I recommend this bus!
The bus was scheduled for 4:30 and didn't leave until 7pm. The staff kept us updated but puntuatlity is important if I wanted a 7pm bus I would have paid for that. It shortened my trip because I didn't arrive to my destination until 2 am and I had plans scheduled for our Initial expected arrival. It didn't help that the driver took a route that was very unfamiliar with multiple stop lights and speed limits as low as 35mph lengthening our trip even more. Good thing was outlets were on bus .
  • Posted on: 2015-06-14
  • Depature: Norfolk, VA
  • Arrival: New York, NY
  • Name: Mariah Spence
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I recommend this bus!
The bus never showed up!!! And you guys took my money . This is a horrible scam you're running!!
  • Posted on: 2015-06-13
  • Depature: New York, NY
  • Arrival: Dover, DE
  • Name: Bricel Martin
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I recommend this bus!
I always enjoy my experience on Sprinter Bus.
  • Posted on: 2015-06-13
  • Depature: Virginia Beach, VA
  • Arrival: New York, NY
  • Name: Bessie Nadine Hi
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I recommend this bus!
I have been traveling with gotobus for a few years now and though I have not experienced any problems personally except for a slight change in schedule time which is understandable and, at which time they give you a courtesy call and an email giving you, your options for your travel plans. The driver and staff on the other hand have experienced several late comers and several uncalled back lashes from a few passengers but the driver was very patient and understanding, for the most part the staff as well try to resolve the issues but some passengers can push an issues a little to far if you know what I mean. Overall I am quite satisfy with the service. I have travel several times with my grandchildren, I have recommended family and friends who have also traveled with you and I will still continue traveling with you in the future.
  • Posted on: 2015-06-12
  • Depature: New York, NY
  • Arrival: Virginia Beach, VA
  • Name: Kevin Lopez
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I recommend this bus!
The bus departed 1 hour late. I understand if there could be delays in the arrival time, but it is very bad service to depart at the wrong time. I emailed sprinterbus about the problem and they explained how they can't guarantee a departure time because of whatever delays. Well this doesn't make sense. Do they just expect the customer to wait there forever in ignorance? If the bus said it should leave at 9am, it should leave at 9am! No excuses. We are the customer and it is not right to just expect us to be patient for 1 whole hour for the bus to depart from the location. I don't mind if there is a delay in arriving to a destination, but the departure should not be delayed. All other customers were displeased and even the sprinterbus employee helping set up the line was outraged. The sprinterbus employee even suggested that all customers should complain about this tardiness because it should not be like this. I also talked to a different customer and he explained how he uses the bus often and it is usually on time. However, since sprinterbus switched bus companies, it became a lot less reliable. This was my first experience with sprinterbus and am willing to give it another shot. But if this is a problem again, I will probably not use it again.
  • Posted on: 2015-06-10
  • Depature: New York, NY
  • Arrival: Newport News, VA
  • Name: Kim
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I recommend this bus!
The first bus was extremely dirty, but was on time and a good safe ride. The return trip the bus was clean on time and a good ride but the electric outlet didn't work.
  • Posted on: 2015-06-09
  • Depature: New York, NY
  • Arrival: Newport News, VA
  • Name: garth
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I recommend this bus!
just need to work on the smell coming from the restroom, plus more amenities in the restroom. all else is very good, bus clean, no noise and everyone was well behave. Will recommend to many of my family and friends.
  • Posted on: 2015-06-09
  • Depature: New York, NY
  • Arrival: Virginia Beach, VA
  • Name: Annisia Perry
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I recommend this bus!
The WiFi didn't work.
  • Posted on: 2015-06-08
  • Depature: Virginia Beach, VA
  • Arrival: New York, NY
  • Name: Elizabeth Rusnoc
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I recommend this bus!
I'm not sure if the smell was coming from the bathroom, but there was an overwhelming perfume like smell multiple times throughout the trip.
  • Posted on: 2015-06-08
  • Depature: New York, NY
  • Arrival: Dover, DE
  • Name: Pamela Moore
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I recommend this bus!
Driver arrived on time and delivered me to my destination safely.
  • Posted on: 2015-06-03
  • Depature: New York, NY
  • Arrival: Dover, DE
  • Name: Pamela Moore
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I recommend this bus!
Bus arrived late and very crowded but overall arrived to my destination safely.
  • Posted on: 2015-06-03
  • Depature: New York, NY
  • Arrival: Dover, DE
  • Name: Pamela Moore
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I recommend this bus!
The driver arrived late and the bus was very crowded but overall arrived to my destination safe.
  • Posted on: 2015-06-01
  • Depature: Hampton, VA
  • Arrival: New York, NY
  • Name: Shereka Jenkins
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I recommend this bus!
Arrived to New York 1 hour 15 minutes late. The bus advertised that there was free WiFi but no WiFi was available.
  • Posted on: 2015-05-30
  • Depature: New York, NY
  • Arrival: Virginia Beach, VA
  • Name: Denise Spencer
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I recommend this bus!
The air conditioner broke and we were three (3) hours late. It was very disappointing and extremely uncomfortable given the usual great service.
  • Posted on: 2015-05-29
  • Depature: New York, NY
  • Arrival: Newport News, VA
  • Name: Aimee
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I recommend this bus!
Bathroom was unbearable. Please clean before picking passengers and make sure bathroom has required toiletries. Thank you!
  • Posted on: 2015-05-29
  • Depature: New York, NY
  • Arrival: Virginia Beach, VA
  • Name: ido
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I recommend this bus!
The WIFI is not working, a smelly bus.
  • Posted on: 2015-05-28
  • Depature: Virginia Beach, VA
  • Arrival: New York, NY
  • Name: Ebony
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I recommend this bus!
Everything was great
  • Posted on: 2015-05-22
  • Depature: New York, NY
  • Arrival: Norfolk, VA
  • Name: kim
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I recommend this bus!
The driver was 30 mins late and turned on the airvonditioner in the middle of the night. It was 49 degrees and he was blasting the air conditioner and was asked repeatedly by multiple passengers to please turn it off and he said the first time that he didn't know how to then the next excuses we're that he did turn it off and he was waiting for the heat to kick on which was a lie. There was someone next to him in the front teaching him how to drive that route and I'm pretty sure he could have helped him figure out the air conditioner. It was beyond a normal chilly bus it was a miserable 6 hour ride and the fact that it could have been resolved so easily really made me cement my decision to never ever again take sprinter bus.
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