Company Overview:

GotoBus (www.gotobus.com), a leading online marketplace for bus tickets and tours is seeking self motivated and customer focused individuals who can work on their own initiatives.

Job Description:

Responsible for providing travel services for tourists, visitors, local residents and other tourism industry partners. This position is responsible for providing quality service, timely and accurate completion of travel arrangements and the sales of value added services. The candidate must be self-motivated and have the ability to perform in a team environment.

• Go through supplier list and products list regularly to ensure all itineraries are kept current.
• Maintain accuracy and integrity of  products on the website.
• Answer incoming calls and email inquiries in a timely and courteous manner.
• Confirm bookings and notify traveler in a timely manner if there are any problems with their itinerary.
• Take responsibility for ensuring any technical issues which impact customer sales and service, including site performance, are escalated and dealt with promptly.
• Set objectives and develop new procedures to ensure the success of the operation team.
• Work with various teams and key players within GotoBus.com to ensure partners’ needs are met.
• Work to successfully resolve partner issues related to all aspects of the relationship.
• Advise Supervisor of any learned changes in requirements.

Job Requirements:

Ability to work under pressure in a fast paced and changing environment coupled with an orientation for quality sales. Exceptional customer service skills are a must. This position required decisive and successful problem solving skills, excellent written and verbal communication skills and the ability to use the internet effectively to service customer needs. Must have a service oriented attitude and a 4 year college degree. Foreign language also a plus.
 
Competitive salary and excellent benefits, including medical and 401k.

 

Submit your application to jobs@gotobus.com