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About Us > Careers > Customer Service Representative (Bilingual)(Location: Cambridge, MA)
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Customer Service Representative (Bilingual)(Location: Cambridge, MA)

TakeTours.com is a leading online marketplace for interstate bus tickets, tours, sightseeing trips, vacation packages and hotels. We partners with over 300 bus and tour operators worldwide and we are one of the fastest growing travel businesses on the internet.

We have an immediate opening for a Customer Service Representative part-time position with the opportunity to become full-time. The ideal candidate will have excellent customer service, effective communication skills, and the ability to multitask in a fast paced environment.

Job Description:

• This position is responsible to assist customers with all phases of their travel arrangements. The individual will be required to respond to customer's inquiries over the phone, email and live-chat in a courteous manner. 
• Confirm bookings with the tour operators and notify travelers any updates with their itinerary in a timely fashion.
• Maintain a close relationship with the service providers and solve any issues related to the booking process.

Requirements:

• Bachelor Degree or higher education
• Bilingual in Chinese is required
• Must be able to commit to a work shift from 9:00am to 6:00pm, and work on one day on weekends and holidays occasionally. 
• Experience in the travel industry is a plus

Submit your application to jobs@gotobus.com