Tour Cancellation and Refund policy: Following policy apply when tour cancellation and refund policy is not listed in the tour description.

• All purchases are subject to re-confirmation within one business day after purchase, customers will be fully refunded if the orders cannot be confirmed.
• Cancellations received up to 31 days prior to departure – No charge.
• Cancellations received within 15-30 days of departure will incur a penalty of 10% per person.
• Cancellations received within 4-14 days of departure will incur a penalty of 25% per person.
• Cancellations received within 3 days of departure will incur a penalty of 50% per person.
• Unused features are non-refundable. No shows forfeit entire payment.
• Trips require a minimum number of participants to avoid cancellation. We reserve the right to cancel a schedule trip to fully refund affected customers although tour companies will make every efforts to maintain the normal operation.
• There is 6% handling fee add-on to the above penalties.
  
  

Refund Procedure

Customers requesting a refund are required to mail/fax their formal letters with a detail explanation to:

IvyMedia Corporation
Attn: Guest Relations
2285 Mass Ave, Suite 204
Cambridge, MA 02140

Phone: 617.354.2101
Fax: 800-991-2289

Your refund request will be answered and processed promptly.