All hotel reservations, however, are not refundable or exchangeable. Contact customer support for questions. Check our Hotel FAQ.

• All hotel reservations are not refundable or exchangeable within 5 days prior the first service date.
• 70% of charged amount is refundable upon cancalation 5 days prior to the first service date.
• Gotobus will make every efforts to reserve your hotel requests. Should Gotobus fails to fulfill a customer's reservation, Gotobus will notify the affected this customer within 1 business day, and provide full refund.