HG Bus Rating & Reviews

560 Reviews

Find and read all the latest HG Bus reviews from fellow bus travelers. These verified HG Bus reviews have been submitted from real customers who booked their HG Bus tickets on GotoBus.com. The customer reviews evaluate HG Bus service by rating different aspects such as the bus cleanliness, punctuality, staff and bus comfort. We hope you find them helpful! Find out more about the GotoBus customer reviews program - we look forward to your review!

  • Posted on: 2016-12-01
  • Depature: New York, NY
  • Arrival: Columbus, OH
  • Name: Frank
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I recommend this bus!
Great alternative to flying with great price
  • Posted on: 2016-11-29
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Angie
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I recommend this bus!
  • Posted on: 2016-11-29
  • Depature: Cincinnati, OH
  • Arrival: New York, NY
  • Name: Justin
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I recommend this bus!
  • Posted on: 2016-11-29
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Shelby
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I recommend this bus!
We missed our bus due to getting on the wrong subway, and although the staff let us get on the next bus with no charge, they told us the wrong time to get on the next bus. We ended up waiting an extra 45 minutes for the next bus to come and when we were told our bus had finally arrived, it was the wrong bus. As I was trying to board the wrong bus that the staff had told us to board, I was screamed at and shoved backward by a member of the staff who could hardly speak enough English to let me know that it was the incorrect bus. It was not my fault that I could not understand what she was saying. In the end, another customer had to direct me to the correct bus because the staff could not figure out what I was asking. It was very embarrassing to be berated in front of at least 30 other guests at this bus station for a mistake that the staff inside made.
  • Posted on: 2016-11-29
  • Depature: Cincinnati, OH
  • Arrival: New York, NY
  • Name: Alicia
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I recommend this bus!
  • Posted on: 2016-11-28
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Isaac Jones
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I recommend this bus!
Bus was old but you get what you pay for
  • Posted on: 2016-11-28
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Regina
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I recommend this bus!
  • Posted on: 2016-11-28
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Regina
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I recommend this bus!
  • Posted on: 2016-11-28
  • Depature: Columbus, OH
  • Arrival: New York, NY
  • Name: Xu Weng
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I recommend this bus!
Overall the bus experience was satisfactory, but for some reason the bus alternated between being steaming hot and winter-cold. When the heater was turned on, it was too hot. But when it was turned off the bus became as chilly as the outside. I would wake up several times during the trip either sweating or wishing for a blanket.
  • Posted on: 2016-11-28
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Martin
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I recommend this bus!
Alter Bus, aber preiswert und pünktlich (und das in New York! ) Hätte mir einen Hinweis auf die nächst gelegene Metro Station gewünscht.
  • Posted on: 2016-11-27
  • Depature: Cincinnati, OH
  • Arrival: New York, NY
  • Name: Abdou Aymard
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I recommend this bus!
That was really a great experience for travelling with this company, would really recommend it to friends.
  • Posted on: 2016-11-27
  • Depature: New York, NY
  • Arrival: Dayton, OH
  • Name: Kyetra
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I recommend this bus!
The heat was shut off and people were cold.
  • Posted on: 2016-11-27
  • Depature: Columbus, OH
  • Arrival: New York, NY
  • Name: Ashley A
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I recommend this bus!
This bus was peaceful but cold. I think the drivers should know we need heat!!!!
  • Posted on: 2016-11-25
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Gabrielle Toussa
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I recommend this bus!
  • Posted on: 2016-11-25
  • Depature: Columbus, OH
  • Arrival: New York, NY
  • Name: Deborah Randall
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I recommend this bus!
Fare was very reasonable and trip time was better than driving and deffinetly better than taking Greyhound
  • Posted on: 2016-11-25
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Christian Zapata
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I recommend this bus!
It's a regular service but with an unbeatable price. Staff is somewhat rude and it's hard to communicate well with them.
  • Posted on: 2016-11-24
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Sean Canty
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I recommend this bus!
disorderly,all and all. Alot of chaos and confusion. Driver was on time and extremely punctual. Staff was overwhelmed but nice and respectful.
  • Posted on: 2016-11-23
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Michael Parker
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I recommend this bus!
  • Posted on: 2016-11-23
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Angell
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I recommend this bus!
I didn't realize there would be a $1 charge for not printing the ticket. I wish that this had been made clearer at the time of purchase instead of listed in small print at the bottom of the confirmation.
  • Posted on: 2016-11-23
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Aleksandra
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I recommend this bus!
Worth the price!
  • Posted on: 2016-11-23
  • Depature: New York, NY
  • Arrival: Columbus, OH
  • Name: Xu Weng
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I recommend this bus!
I was pleasantly surprised by my experience. Aside from some angry, confused customers in the waiting area (that had nothing to do with me), the journey was smooth and as-expected. I liked that the bus had USB charging ports for electronics, and I appreciated how the driver made routine stops for passengers to use the restroom and buy snacks. The only negative is that the bus was late to the destination by more than an hour; it was scheduled to arrive at 6:00 AM in Columbus, Ohio but arrived at 7:21 AM. However, I understand that this is due to traffic in and around the origin city (NYC) because the bus did leave relatively promptly at 9:38 PM.
  • Posted on: 2016-11-23
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Ashray
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I recommend this bus!
  • Posted on: 2016-11-21
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Katie
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I recommend this bus!
  • Posted on: 2016-11-21
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Ram
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I recommend this bus!
  • Posted on: 2016-11-20
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: manon
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I recommend this bus!
No wifi inside the bus. Trafic in NY we had 15 late, not to bad.
  • Posted on: 2016-11-20
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Manon
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I recommend this bus!
Ok bus but no wifi inside. On time !
  • Posted on: 2016-11-20
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Ram
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I recommend this bus!
  • Posted on: 2016-11-19
  • Depature: Dayton, OH
  • Arrival: New York, NY
  • Name: Avril K
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I recommend this bus!
Clean, disinfect bathroom when changing drivers.
  • Posted on: 2016-11-15
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Lucas Hough
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I recommend this bus!
When I buy my ticket online I don't understand why I have to pay a dollar in cash half the time to print my ticket and the other half they don't charge me. Seems fishy to me
  • Posted on: 2016-11-14
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: arthur
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I recommend this bus!
  • Posted on: 2016-11-14
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Arthur Leleu
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I recommend this bus!
Epic but good
  • Posted on: 2016-11-13
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: DW Wilkins
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I recommend this bus!
the website is not very comprehensive and customer-friendly.
  • Posted on: 2016-11-13
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Roxanne Edwards
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I recommend this bus!
  • Posted on: 2016-11-13
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Ram
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I recommend this bus!
  • Posted on: 2016-11-11
  • Depature: Columbus, OH
  • Arrival: New York, NY
  • Name: Joseline Celesti
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I recommend this bus!
  • Posted on: 2016-11-08
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Maxwell Kinder
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I recommend this bus!
  • Posted on: 2016-11-07
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: mustafa jibran s
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I recommend this bus!
Nice Service
  • Posted on: 2016-11-07
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Mustafa Jibran S
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I recommend this bus!
Good Service
  • Posted on: 2016-11-07
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Christie Silva
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I recommend this bus!
  • Posted on: 2016-11-07
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Carlos moya
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I recommend this bus!
  • Posted on: 2016-11-07
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Tony
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I recommend this bus!
  • Posted on: 2016-11-07
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Tony Sudsangiam
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I recommend this bus!
  • Posted on: 2016-11-06
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Diego
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I recommend this bus!
Good value
  • Posted on: 2016-11-06
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Carlos moya
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I recommend this bus!
  • Posted on: 2016-11-03
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Marc Rose
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I recommend this bus!
Punctual! I just wish the windows didn't have the film over them so that more light would come inside.
  • Posted on: 2016-11-02
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Samantha Mantegn
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I recommend this bus!
  • Posted on: 2016-11-01
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Des'monae hammon
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I recommend this bus!
Just needs wifi
  • Posted on: 2016-11-01
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Nitzan Shiri
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I recommend this bus!
  • Posted on: 2016-11-01
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: asdy wan
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I recommend this bus!
only comment is that this bus company charges you an extra $1 for not printing a copy of the ticket... this is a rip off as other bus companies on gotobus.com do not do that. even a previous time when i've ride with HG Bus, they were fine with me not having a paper copy of the ticket as long as I could show it on my phone. inconsistent service here!
  • Posted on: 2016-10-31
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Nyssa Worthingto
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I recommend this bus!
  • Posted on: 2016-10-31
  • Depature: Columbus, OH
  • Arrival: New York, NY
  • Name: Naveen
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I recommend this bus!
No proper cushion, seems time to replace current seats, can't sit for long without proper cushion! Thanks
  • Posted on: 2016-10-31
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Andrew nardella
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I recommend this bus!
Only issue with HG is no air conditioning or if there is it is not cold. I use gotobus frequently and Focus is the bus with more issues such as NO air conditioning as well as bus seats all torn up as well as cords hanging from unused outlets in ceiling. One good thing about Focus travel was the driver he was very personable and got us there on time.
  • Posted on: 2016-10-31
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Ram
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I recommend this bus!
  • Posted on: 2016-10-31
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Ram
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I recommend this bus!
  • Posted on: 2016-10-30
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Samantha Mantegn
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I recommend this bus!
Wasn't parked where it said it was goin got to be but only a few blocks down.
  • Posted on: 2016-10-30
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Antonio Wooten
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I recommend this bus!
With caution.
  • Posted on: 2016-10-30
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Antonio Wooten
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I recommend this bus!
With caution.
  • Posted on: 2016-10-30
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Ram
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I recommend this bus!
  • Posted on: 2016-10-30
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Michael Williams
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I recommend this bus!
It was fine for such a low price. You get what you pay for. Didn't expect much.
  • Posted on: 2016-10-29
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Des'monae hammon
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I recommend this bus!
Wifi was the only thing missing
  • Posted on: 2016-10-29
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Juan Ruiz
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I recommend this bus!
There was no wifi >:(
  • Posted on: 2016-10-28
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Nelson Rodriguez
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I recommend this bus!
Bus could have been a lot cleaner and on time. Just a few mins late
  • Posted on: 2016-10-27
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Cristina Alcine
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I recommend this bus!
This bus is always late departing from Philadelphia and going to New York....this bus ALWAYS leaves 15-20 minutes after the posted time on the website . They NEED to improve.
  • Posted on: 2016-10-27
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Cristina Alcine
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I recommend this bus!
The WIFI doesn't work.
  • Posted on: 2016-10-27
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: April
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I recommend this bus!
Safe ride affordable & reliable.
  • Posted on: 2016-10-26
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Michael
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I recommend this bus!
  • Posted on: 2016-10-26
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Tatyana
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I recommend this bus!
  • Posted on: 2016-10-26
  • Depature: New York, NY
  • Arrival: Columbus, OH
  • Name: yukti
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I recommend this bus!
  • Posted on: 2016-10-26
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Jerry
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I recommend this bus!
No Ac unless asked for, boarding staff not fluent in English. Smooth ride and on time.
  • Posted on: 2016-10-26
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Tu Nguyen
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I recommend this bus!
  • Posted on: 2016-10-26
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Tu Nguyen
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I recommend this bus!
  • Posted on: 2016-10-26
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Tu Nguyen
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I recommend this bus!
  • Posted on: 2016-10-25
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Jacinda Tran
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I recommend this bus!
  • Posted on: 2016-10-25
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Jacques
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I recommend this bus!
  • Posted on: 2016-10-24
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Stanley
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I recommend this bus!
VERY PREJUDICE, BATHROOMS ARE VERY NASTY AMD SMELLS VERY BAD. THE EMPLOYEES IS VERY UNPROFESSIONAL AND DON'T CARE FOR THE CUSTOMER IN MOST CASES.THEY WILL HOLD SEATS FDR THE LATE CUSTOMERS THAT ARE CHINESE ETC. THEY ATTITUDE STINKS. BBB NEEDS TO HEAR FROM THE CUSTOMERS COMPLAINTS IF NOTHING IS DONE TO CORRECT THIS SITUATION.
  • Posted on: 2016-10-24
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Ram Thennaapan
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I recommend this bus!
  • Posted on: 2016-10-24
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Ram Thennaapan
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I recommend this bus!
  • Posted on: 2016-10-24
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Ram Thennaapan
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I recommend this bus!
  • Posted on: 2016-10-24
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Ram Thennaapan
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-10-24
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Ram Thennaapan
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I recommend this bus!
  • Posted on: 2016-10-24
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Thea Goodman
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I recommend this bus!
No frills bus. Bus was in okay condition. On time .Clean depot with bathroom on outbound trip.
  • Posted on: 2016-10-24
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Danielle
  • Star ratings:
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I recommend this bus!
The bus was filthy and there were chairs that didn't work
  • Posted on: 2016-10-24
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Jenny
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-10-23
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Ram
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-10-23
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Ro
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-10-22
  • Depature: New York, NY
  • Arrival: Columbus, OH
  • Name: samira
  • Star ratings:
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I recommend this bus!
Everiting was as promise i recommend HG Bus
  • Posted on: 2016-10-22
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Vladimir Barinov
  • Star ratings:
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I recommend this bus!
Pros: Punctuality is great, very affordable, service was good. Cons: NO wi-fi, some of the power-plugs were not working, plastic film on the bus windows is awful (imagine sitting in a dark box for 2 hrs).
  • Posted on: 2016-10-22
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Natalia
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-10-22
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Jean Shon
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-10-22
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: L
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-10-21
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Natalia
  • Star ratings:
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I recommend this bus!
Driver OK The glases of the windows are so worn, you barely can see through them. The upholstery of half of the seats was broken. At least was cheap.
  • Posted on: 2016-10-19
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: FM
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-10-19
  • Depature: New York, NY
  • Arrival: Cincinnati, OH
  • Name: Aaron
  • Star ratings:
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I recommend this bus!
The bus smelled like poop. Like real bad
  • Posted on: 2016-10-19
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: RuthClaire Weint
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I recommend this bus!
I travel with a Guide Dog. GotoBus would benefit from some instruction in how to handle service animals.
  • Posted on: 2016-10-18
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Antonio
  • Star ratings:
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I recommend this bus!
No legitimate complaints, I'll definitely be using it again in the near future.
  • Posted on: 2016-10-18
  • Depature: Columbus, OH
  • Arrival: New York, NY
  • Name: Michael
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-10-18
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Moussa
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-10-17
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: NICOLE
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-10-17
  • Depature: New York, NY
  • Arrival: Dayton, OH
  • Name: Kyetra Williams
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I recommend this bus!
They are much better than the jaguar bus!
  • Posted on: 2016-10-17
  • Depature: New York, NY
  • Arrival: Columbus, OH
  • Name: Elizabeth Tzagou
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-10-17
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Tyler Scott
  • Star ratings:
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I recommend this bus!
It is a cheap bus that will get you where you need to go but other than that not an amazing experience. The bus was dingy and all beat up on the inside. The air conditioners in the back of the bus barely work. The back of the bus also has a very very strong smell of urine.
  • Posted on: 2016-10-17
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Michelle Kryszto
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-10-17
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Tiffany
  • Star ratings:
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I recommend this bus!
You get what you pay for.
  • Posted on: 2016-10-17
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Lindsay keys
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-10-17
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Lindsay keys
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-10-16
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: SHERITA
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-10-16
  • Depature: New York, NY
  • Arrival: Columbus, OH
  • Name: Nefredia
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-10-15
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: FErnanda
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I recommend this bus!
On 10/14 08:45 bus NYC-PHY someone was smoking marijuana in the BUS WC. It was complicated and the drive don´t did anything and we had to travel with that terrible smeel!!!!!
  • Posted on: 2016-10-15
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: lamont
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I recommend this bus!
Please get newer busses. The empty seats were so loose the bus sounded like a tool box being shaken up. Clean the outside of the busses. Some of them had graffiti n frosted over Windows. You couldn't see out of the Windows on either side of the bus. And quit charging a dollar to print out paper tkts from online reservations. You know it's free for the company.
  • Posted on: 2016-10-15
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: lamont
  • Star ratings:
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I recommend this bus!
They need to get newer busses. And wash them daily and between trips if needed. The bus on my return trip had graffiti on the side of it.
  • Posted on: 2016-10-15
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Moussa
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-10-14
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Cristina Alcine
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-10-13
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Sunny Huang
  • Star ratings:
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I recommend this bus!
- Friendly servicemen and women who didn't pressure you to run faster and get on the bus - Chargers easily accessible from the top - Comfortable A/C that wasn't freezing cold like other bus carriers--Chinatown bus is practical and comfortable - Quick, safe service that made the girl in front of me comfortably fall asleep - Great views!--makes sure to drive through the scenic routes of the city. My camera could only capture part of what i saw! - Free reliable WiFi that lets you watch videos vs. other bus carriers! - I'm excited to ride again!
  • Posted on: 2016-10-12
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: kishouna landais
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-10-12
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Kristina
  • Star ratings:
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I recommend this bus!
No light and no toilet paper on bus... also my outlet and the one next to me doesn't work although both the woman and online says they work and that there is wifi
  • Posted on: 2016-10-12
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Darrius
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-10-11
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Piyanut Sripanaw
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-10-10
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Regina Lin
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-10-10
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: li
  • Star ratings:
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I recommend this bus!
The bus driver kept smoking cigarettes. The smoke was all over the bus and was suffocating. However, the woman who took my ticket was very nice. The bus departed on time but due to traffic, we arrived in 4 hours instead of 2 hours.
  • Posted on: 2016-10-10
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: li
  • Star ratings:
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I recommend this bus!
The bus departed 15 minutes late because they wanted to wait for more passengers.
  • Posted on: 2016-10-10
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Michael
  • Star ratings:
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I recommend this bus!
Buying a ticket on line is a was of time. I tried to use my ticket from last night but your system doesn't allow for changing reservation. If you fix this and reimburse me for my 8 dollars I would then recommend people to use it. Thank you
  • Posted on: 2016-10-10
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Colin
  • Star ratings:
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I recommend this bus!
Bus was outdated and kind of smelly. Driver from Philly to NYC was not smooth at all entering NYC, which made me feel carsick for the first time in 20 years. Ride from NYC back to Philly was smooth and uneventful, also in a sort of smelly bus. Good value. No major problems. Not the nicest travel option.
  • Posted on: 2016-10-10
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Pratip Chakrabor
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-10-10
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Sina
  • Star ratings:
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I recommend this bus!
Windows were dirty & it smelt like pie. But for the proce: ok
  • Posted on: 2016-10-10
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Sina Klemm
  • Star ratings:
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I recommend this bus!
When you want to drive with a cheap bus, you cannot expect that everythings clean. Windows were dirty and it smelt like pie. Everything else was ok.
  • Posted on: 2016-10-10
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Tu Nguyen
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-10-10
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Tu Nguyen
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-10-10
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Tu Nguyen
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-10-10
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Tu Nguyen
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-10-10
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Tu Nguyen
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-10-09
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Tayshawn Wight
  • Star ratings:
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I recommend this bus!
I was not able to use the two tickets purchased this day (7:45AM & 8:45AM) and would be so grateful if I could receive a credit for a future ride. I have used the service before and would recommend it for future trips. very convenient if you follow the instructions (I, unfortunately, did not).
  • Posted on: 2016-10-09
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Gary Garnett
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-10-09
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Jieling Jiang
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-10-09
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Pratip Chakrabor
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-10-08
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Peter Osunde
  • Star ratings:
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I recommend this bus!
I can't complain too much for the price I got the ticket for. Very cheap tickets. You get what you get for that price I guess. I would recommend it though
  • Posted on: 2016-10-08
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Jiongjian Chen
  • Star ratings:
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I recommend this bus!
The interior of this bus is really dark and stressing, and I almost throw up in the halfway because of the air sickness and dark environment.
  • Posted on: 2016-10-08
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Satan kansara
  • Star ratings:
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I recommend this bus!
When I booked website said power and WiFi available. WiFi was available but power wasn't available. ALSO AIR CONDITIONED DIDN'T WORK. IT WAS WORKING IN FRONT. BUT AFTER 10 SEATS IT DIDN'T WORK. ONLY WARM AIR WAS COMING. WHEN I REACH PHILLY I ASK NOTIFY THE LADY ABOUT AIRCONDITION AND SHE GAME A LOOK LIKE SHE IS ABOUT TO DO SOMETHING.
  • Posted on: 2016-10-08
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Anya
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-10-08
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Anya Bauer
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-10-08
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Thierry Dalember
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I recommend this bus!
It was a wonderful experience. Good job guys
  • Posted on: 2016-10-07
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Cristina Alcine
  • Star ratings:
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I recommend this bus!
These buses NEED to get better with leaving from Philadelphia on time.
  • Posted on: 2016-10-06
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Francesco
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-10-06
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Ankit Bhatia
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-10-05
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Steffi Jean
  • Star ratings:
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I recommend this bus!
I was unfortunately next to an intoxicated man who smelled horrible. My trip was super uncomfortable sitting next to him and smelling the bathroom behind us consecutively.
  • Posted on: 2016-10-03
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Cristina Alcine
  • Star ratings:
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I recommend this bus!
They need to do a better job of cleaning the bathrooms before departure, I smelled the stench of urine immediately upon boarding the bus.
  • Posted on: 2016-10-03
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Antonio
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-10-02
  • Depature: Columbus, OH
  • Arrival: New York, NY
  • Name: Patrick powell
  • Star ratings:
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I recommend this bus!
Well done
  • Posted on: 2016-10-02
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Kristen Stedman
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-10-02
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: James Foley
  • Star ratings:
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I recommend this bus!
Great! I left my keys on the bus from Philadelphia to New York the day before, and I was speaking to the girl at the New York office before leaving about that and she was very accommodating and said they have been found and that they will be sent to the Philly office. Much thanks!!!!!!!!!
  • Posted on: 2016-10-01
  • Depature: Columbus, OH
  • Arrival: New York, NY
  • Name: ss049645@aol.com
  • Star ratings:
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I recommend this bus!
no wifi other then that everything was ok
  • Posted on: 2016-10-01
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Debashree Sengup
  • Star ratings:
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I recommend this bus!
Smelled like the bathroom hadn't been cleaned in a while.
  • Posted on: 2016-09-28
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: Wesley
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-09-28
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: Wesley
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-09-28
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: Wesley
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-09-27
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Matthew Brown
  • Star ratings:
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I recommend this bus!
I will use a different carrier next trip. This was like traveling in an old ashtray. It smelled like it's used as a smoking shelter at night. No wifi, so I had to tether my phone to use my computer.
  • Posted on: 2016-09-27
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Jae
  • Star ratings:
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I recommend this bus!
Fast and cheap. USB charging and Wifi worked great. Outlet did not work with laptop.
  • Posted on: 2016-09-26
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Ify
  • Star ratings:
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I recommend this bus!
I'll recommend because it's cheap but the seats were torn and broken and I could smell the toilet from my seat.
  • Posted on: 2016-09-26
  • Depature: Dayton, OH
  • Arrival: New York, NY
  • Name: Rolondis Bush
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I recommend this bus!
I learned about gotobus last year and it's the only way I travel. They're quick, safe and clean. 13 trips later and I definitely will still only use gotobus.
  • Posted on: 2016-09-25
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Morgan H
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I recommend this bus!
  • Posted on: 2016-09-22
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Stanley Jennings
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I recommend this bus!
I had a very bad experience with your online ticket bookings. Your company didn't honor one of my tickets because of the date wrongfully impute however the response from the customer service department was less than no respect attitude. Your really need to deal with your customers much better from a professional stand point of view. You just lost a few loyal riders because of an incident that could have been very easily handled. Please look further into complaints like mine in the near the future. When i got hurt on your bus ealier this year i didn't even sue you when i could have. So much for trying to be a very good and loyal customer. FYI,a nail that was stuck into the side panel cut my knee very bad( Blood was coming from my knee)Like a fool i see that i should have listen to other riders but i didn't.The way that i was treated regarding my recently ticket purchase online was un call for. Never again.
  • Posted on: 2016-09-22
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Stanley Jennings
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I recommend this bus!
I recently went online to purchase tickets to and from Philadelphia Pa. My returned trip ticket was not accepted because of the date was wrongly entered accidently. However my money was taken from my credit card. I'm very unhappy regarding the policy of your online procedure. I have been taken this bus every week day for the last year. I mean five days a week. The agent at the 888 number said that they can not will not honor my request to change the date because it is against the policy. This type of customer service is very bad for business. I'm a very dam good customer who don't want to ride this bus because they the bus Co.(United Bus) wants to take my money because a date mix up. I have never heard of such a thing. The customer service personal had a very non caring attitude. I'm very dissatisfied regarding this whole matter. If you care anything about your customers that is very loyal to your company find it in your heart to rectify this very small matter. All i was asking that i get what i payed for(a ride one). I truly understand that i made a typical error regarding the date. However I'm a true patriot when it customer being a loyal customer.
  • Posted on: 2016-09-22
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Cole BecoteIII
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I recommend this bus!
  • Posted on: 2016-09-21
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Arnold
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I recommend this bus!
  • Posted on: 2016-09-21
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Arnold
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-09-19
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: vanessa jolicoeu
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I recommend this bus!
  • Posted on: 2016-09-19
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: IRINA
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I recommend this bus!
  • Posted on: 2016-09-19
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Sona Doshi
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I recommend this bus!
  • Posted on: 2016-09-18
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: JD
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I recommend this bus!
Cheep way to get to NYC.
  • Posted on: 2016-09-18
  • Depature: Dayton, OH
  • Arrival: New York, NY
  • Name: Nicole
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I recommend this bus!
AWESOME AS USUAL
  • Posted on: 2016-09-18
  • Depature: New York, NY
  • Arrival: Dayton, OH
  • Name: Nicole
  • Star ratings:
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I recommend this bus!
Love the convenience, price and efficiency of this bus company. Even with a rest stop break, I still arrive early, which gives me time to settle in before my next destination.
  • Posted on: 2016-09-17
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Dhruv Amin
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I recommend this bus!
Good as compared to fare price
  • Posted on: 2016-09-16
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Valentin
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-09-12
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Vanessa jolicoeu
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I recommend this bus!
  • Posted on: 2016-09-10
  • Depature: New York, NY
  • Arrival: Dayton, OH
  • Name: Nicole Garvin
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I recommend this bus!
Efficient as always!
  • Posted on: 2016-09-09
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Mike Colozzi
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I recommend this bus!
Clean and comfortable ride. Got in ahead of schedule!
  • Posted on: 2016-09-09
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Mike Colozzi
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I recommend this bus!
Left a few min behind schedule but arrived 15 min ahead of time. Overall, it was a very good experience and will be using this bus line again!
  • Posted on: 2016-09-06
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Tanisha Johnson
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I recommend this bus!
  • Posted on: 2016-09-06
  • Depature: New York, NY
  • Arrival: Columbus, OH
  • Name: Barry
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-09-06
  • Depature: Columbus, OH
  • Arrival: New York, NY
  • Name: Barry
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-09-06
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Jonathan Martine
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I recommend this bus!
The bathrooms were not well kept. The wi-fi and certain plugs didn't work. Also, the overall outside and inside of the bus definitely was not the cleanest. The ride was smooth however and even though the bus left a few minutes late it arrived on time. I will continue to use gotobus due to its efficiency of time management and its price but it I hope the buses are kept up a bit more. Thank you
  • Posted on: 2016-09-03
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Jonathan Martine
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I recommend this bus!
I have taken gotobus plenty of times. The comfort is usually fantastic for the price of the ticket but today the bus was a bit dirty (garbage was not thrown out from previous ride), the bus came almost 30 minutes late. There were a lot of bickering from the driver with several guests and there was a guest who was a disturbance to the whole bus, which I do think the driver handled pretty well. I will continue to use gotobus but I hope this such a thing does not happen again.
  • Posted on: 2016-09-02
  • Depature: Cincinnati, OH
  • Arrival: New York, NY
  • Name: M. Waters
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I recommend this bus!
No toilet tissue. No hand sanitizer or soap. Bathroom barely acceptable. No WiFi as advertised. No AC power as advertised
  • Posted on: 2016-08-31
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Emmanuel Vambran
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I recommend this bus!
The trip was pleasant and enjoyable.
  • Posted on: 2016-08-29
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Cristian
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-08-28
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: martin
  • Star ratings:
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I recommend this bus!
no space for tall people. windows so durty you could only guess whats going on outside.
  • Posted on: 2016-08-27
  • Depature: Cincinnati, OH
  • Arrival: New York, NY
  • Name: Joanne Jules
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I recommend this bus!
It smell horrible from start to end of trip. Every one covered their nose for 12hrs.please start with a clean rest room
  • Posted on: 2016-08-26
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: fred weiser
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I recommend this bus!
Great low cost service!
  • Posted on: 2016-08-26
  • Depature: Columbus, OH
  • Arrival: New York, NY
  • Name: Stephanie Lucas
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I recommend this bus!
The bathroom looks like it was not cleaned in months. No toilet paper and you can smell it from the front row. Please clean your buses!
  • Posted on: 2016-08-23
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Cole BecoteIII
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-08-22
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Alex
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-08-22
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Shannon
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-08-20
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Ashley Matos
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I recommend this bus!
Wonderful. Everything went quick and safe.
  • Posted on: 2016-08-19
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Upadhi Kabra
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-08-18
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Ashley Matos
  • Star ratings:
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I recommend this bus!
This bus ride was nothing less than amazing. Left on time and even arrived ahead of schedule. Quiet and comfortable.
  • Posted on: 2016-08-16
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Iris
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-08-15
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Olayinka Bolakal
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-08-15
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Christopher
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-08-15
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Amanda
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-08-14
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Marianna
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-08-14
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Aaliyah
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I recommend this bus!
The bus was so incredibly hot.
  • Posted on: 2016-08-14
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Noah s
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I recommend this bus!
I use this bus route all the time to and from NYC. Best deal, reliable, great.
  • Posted on: 2016-08-10
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Cassandra salas
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-08-09
  • Depature: New York, NY
  • Arrival: Cincinnati, OH
  • Name: randy
  • Star ratings:
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I recommend this bus!
cool
  • Posted on: 2016-08-09
  • Depature: Dayton, OH
  • Arrival: New York, NY
  • Name: Nicole Garvin
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-08-08
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Erica
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-08-08
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Chan Tran Nguyen
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-08-08
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Jan
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-08-08
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Lopamudra Kanung
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-08-08
  • Depature: New York, NY
  • Arrival: Columbus, OH
  • Name: Jin Phillips
  • Star ratings:
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I recommend this bus!
The bus is too cold.
  • Posted on: 2016-08-08
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: veronica
  • Star ratings:
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I recommend this bus!
can not beat that price
  • Posted on: 2016-08-08
  • Depature: Columbus, OH
  • Arrival: New York, NY
  • Name: Mark
  • Star ratings:
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I recommend this bus!
The trip was uncomplicated - other experiences with Chinatown buses have been confusing and impersonal- no customer service and abrupt answers --- but you have kyle - in Columbus and no one cares more than him.
  • Posted on: 2016-08-07
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Erica Touch
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-08-07
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Aleksandr Gilman
  • Star ratings:
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I recommend this bus!
Thank you for the trip! In time and inexpensive.
  • Posted on: 2016-08-06
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Amy Vuong
  • Star ratings:
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I recommend this bus!
The bus was an hour late arriving to phila due to traffic.
  • Posted on: 2016-08-06
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Phuong Nguyen
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-08-04
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Latesha Glover
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-08-04
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Latesha Glover
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-08-04
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Darlene Kelly Le
  • Star ratings:
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I recommend this bus!
Fix the stuff on the bus because some of the plugs for the phones had wires hanging out and that's dangerous the staff and driver could smile and greet you way better then they did I was scared to even give them my ticket the way they looked mean
  • Posted on: 2016-08-04
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Abylaikhan
  • Star ratings:
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I recommend this bus!
I really enjoyed my trip with this service! But i didnt like the price for printing 1 paper - 1$!!!!! WHY? Please make good conditions for your customers
  • Posted on: 2016-08-04
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Abylaikhan
  • Star ratings:
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I recommend this bus!
Also they have good wifi access and charging slots!
  • Posted on: 2016-08-02
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Katie Peck
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-08-02
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Katie Peck
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-08-02
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Gail Aiken
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-08-02
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Pratip Chakrabor
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-08-02
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Valerii
  • Star ratings:
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I recommend this bus!
Best proposal for money
  • Posted on: 2016-08-01
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Michele
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-08-01
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Michele
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-08-01
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Nyssa Worthingto
  • Star ratings:
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I recommend this bus!
Bus arrived in Philadelphia early!
  • Posted on: 2016-08-01
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Karima
  • Star ratings:
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I recommend this bus!
This was the cheapest bus so i got what i paid for. It was a pink bus it smelled like chinese food bus needed shocks it was a hard loud bumpy ride. Seats small hard and uncomfortable. windows dirty. There was air conditioner cell port charger and wifi. The bathroom smelled like an alley and there was no tissue. Staff made me pay an extra $4 for my 1 year old that only sat on my lap and slept. I will definately spend extra next time for greyhound. I like big soft comfortable seats on a spacious clean bus for long rides with family. This is ok for a quick last minute ride for 1 to 2 people when money is very tight.
  • Posted on: 2016-08-01
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Stephanie tran
  • Star ratings:
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I recommend this bus!
The bus was 15 minutes late heading back to Philadelphia. Punctuality is key.
  • Posted on: 2016-07-31
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Diane
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-07-31
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Johnathan
  • Star ratings:
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I recommend this bus!
Good deal, but the I had a leak from the air conditioning or something above my seat. I loved out of the way, but later realized that one of my bags got soaked... luckily not the one holding my laptop.
  • Posted on: 2016-07-31
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Nyssa Worthingto
  • Star ratings:
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I recommend this bus!
Power outlets on the bus did not work, arrived 15 minutes late. Good for the price though.
  • Posted on: 2016-07-31
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Rudeanj
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-07-31
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Dmitry
  • Star ratings:
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I recommend this bus!
The AC in the bus needs to be fixed (especially it's important during summer time). Everything else is alright.
  • Posted on: 2016-07-31
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Pratip Chakrabor
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-07-31
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Nataysia Brady
  • Star ratings:
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I recommend this bus!
Great Service ..Smooth Ride
  • Posted on: 2016-07-30
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Mark Apollo
  • Star ratings:
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I recommend this bus!
The seat were to close together which made it hard to lean back chair and even stretch knees forward.
  • Posted on: 2016-07-30
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Mark Apollo
  • Star ratings:
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I recommend this bus!
Issue with power outlets in ceiling not working
  • Posted on: 2016-07-30
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Erica
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-07-30
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Erica
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-07-29
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Lori
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-07-28
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Rose Paddison
  • Star ratings:
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I recommend this bus!
Well we got into a car accident, so we were and hour and a half behind. But it didn't seem like the drivers fault.
  • Posted on: 2016-07-28
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Lori
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-07-27
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: ry
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-07-27
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: ry
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-07-27
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: ry
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-07-27
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: ry
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-07-27
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: ry
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-07-27
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: ry
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-07-27
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: ry
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-07-27
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: ry
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-07-27
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: ry
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-07-27
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: ry
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-07-27
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: ryan potente
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-07-27
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: ryan potente
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-07-27
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Sarah
  • Star ratings:
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I recommend this bus!
My particular bus broke down in Manhattan so I didn't end up taking the trip but the staff was nice and accommodating and the bus seemed fine... I think it is unusual for the buses to break down so it was just a random issue...
  • Posted on: 2016-07-27
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Amanda S
  • Star ratings:
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I recommend this bus!
The bus arrived a little later than expected but other than that everything was fine
  • Posted on: 2016-07-27
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Amanda S
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-07-26
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Rose Paddison
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-07-26
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Sergey
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-07-26
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Sonoki Imai
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-07-25
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Amy Vuong
  • Star ratings:
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I recommend this bus!
Windows were dirty, and it smelled like someone went to the bathroom on the bus. Had to endure that for the two hour ride.
  • Posted on: 2016-07-25
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Morgan H
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-07-25
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Aziz Sid'Ahmed A
  • Star ratings:
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I recommend this bus!
I liked it
  • Posted on: 2016-07-25
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Stephen Cho
  • Star ratings:
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I recommend this bus!
Nice service! Bus is too hot.
  • Posted on: 2016-07-25
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Stephen Cho
  • Star ratings:
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I recommend this bus!
Great!
  • Posted on: 2016-07-25
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Manuel Pires
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I recommend this bus!
thank you for being cheap and efficient :)
  • Posted on: 2016-07-25
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Passion Torrence
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I recommend this bus!
  • Posted on: 2016-07-25
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Passion Torrence
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-07-25
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: William Withersp
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-07-25
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Katsiaryna
  • Star ratings:
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I recommend this bus!
Condition didn't work. Sockets over our seats were not working. We could not charge phones
  • Posted on: 2016-07-25
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Aziz
  • Star ratings:
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I recommend this bus!
I liked it
  • Posted on: 2016-07-25
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Mohit
  • Star ratings:
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I recommend this bus!
The cooling was not good at all. Especially behind seats were relatively very hot compared to the front ones. everything else was fine. Mohit
  • Posted on: 2016-07-24
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: Harold Cruz
  • Star ratings:
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I recommend this bus!
This always people smoking in the back area is sometimes Does no AC When is hot but anything else is fine
  • Posted on: 2016-07-24
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Chanel Alli
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-07-24
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Richard Jefferso
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I recommend this bus!
The bus driver was good and safe, we were close enough to schedule, but there was no Wifi password given, and the $1 surcharge for not having a printed ticket was absurd, as they took my dollar and didn't even give me a printed ticket. I still had to show my phone to the ticket checker on the bus! This was a round trip and it happened on the travel from Phila to NYC. I don't think that I should be upcharged for not having wasted paper.
  • Posted on: 2016-07-24
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: lydia
  • Star ratings:
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I recommend this bus!
No complaints on my return the bus used was clean, and all was well.
  • Posted on: 2016-07-24
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: lydia
  • Star ratings:
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I recommend this bus!
No incident to destination but the appearance of cleanliness was lost from outside and inside.
  • Posted on: 2016-07-23
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: James Cribbs
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I recommend this bus!
It would be better if you could purchase a ticket at the bus, at the time of the embarkation. But it was a surprisingly pleasant ride, thankfully very quiet.
  • Posted on: 2016-07-23
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Tamila
  • Star ratings:
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I recommend this bus!
Everything was perfect
  • Posted on: 2016-07-23
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Tamila
  • Star ratings:
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I recommend this bus!
It was good but seats were not comfortable
  • Posted on: 2016-07-22
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Akeema Richardso
  • Star ratings:
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I recommend this bus!
The best thing about this bus company is the price $12 round trip to Philly is unmatched. Sense I travel between Philly & NY 5+ times a week its a great deal for me. Some of the staff can be rude and some of the buses could use some cleaning and repairing. I wish the 6:15 am bus from Philly was 6 am. Majority of the time it arrives to NY late and traffic isn't always the issue. The buses need to always leave on time. There are times when we are leaving 10-15 minutes after schedule which is very annoying when you have a certain schedule you are trying to abide by.
  • Posted on: 2016-07-20
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Forrest Bugay
  • Star ratings:
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I recommend this bus!
This was my seconded trip with HG/Fox Bus and I recommended it to a friend who wanted to visit New York, he could do no wrong taking this bus service. Can't wait to take it again next month!
  • Posted on: 2016-07-19
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Jessie
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-07-19
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Shewanda
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-07-19
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Dhruv Amin
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-07-19
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Dhruv Amin
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-07-19
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Ariful Islam
  • Star ratings:
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I recommend this bus!
AC didn't make the bus cool. Flies in the bus.
  • Posted on: 2016-07-18
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Christina Libett
  • Star ratings:
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I recommend this bus!
The seat upholstery was very dirty, crusty, and needed cleaning. Otherwise, a very good service.
  • Posted on: 2016-07-18
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Shewanda
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I recommend this bus!
They left and arrived on time!!
  • Posted on: 2016-07-18
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Cristhian
  • Star ratings:
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I recommend this bus!
Great value for the price paid, I would just suggest that the air conditioner could be much better during the hot summer summer days. Overall, great experience.
  • Posted on: 2016-07-18
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Carlotta
  • Star ratings:
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I recommend this bus!
I would recommend the service based on convenience of pricing, scheduling and locations the company serves. However, both buses I took did not have working air condition, the bathrooms were only slightly functional (without toilet paper), the seats did not move up or back (on first trip), and overall cleanliness was mediocre. If you are traveling only a short distance, and/or you are on a budget, you might as well try it -- just know what you are in for.
  • Posted on: 2016-07-18
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Autumn
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-07-18
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Lori
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-07-17
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Sumant Khera
  • Star ratings:
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I recommend this bus!
I have traveled from Philly to NYC and return back. The bus from Philly was good wifi working charging ports working. But while coming from NYC no wifi At my seat one of the USB port was broken other didn't worked. Even plug was not working. I noticed some other fellow passengers ports was also not working. Some of the seats were torn. The bus from NYC to Philly was purple in color so better not to take that one.
  • Posted on: 2016-07-17
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: chris zombolas
  • Star ratings:
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I recommend this bus!
The bus was so unbelievably hot that i had to change out of my sweat drenched clothes the second i got to the destination. it felt like an oven in there.
  • Posted on: 2016-07-17
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Kenneth Bass
  • Star ratings:
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I recommend this bus!
I was able to reschedule my unused ticket on a furter trip
  • Posted on: 2016-07-16
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Phil Hagen
  • Star ratings:
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I recommend this bus!
We went RT to NY. Both buses were like ovens. Didn't mind that AC was off when parked but when we hit the road - still no air, no cooling. Old people were on the verge of fainting.
  • Posted on: 2016-07-16
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Gary
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-07-16
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Passion
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-07-16
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Passion
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-07-15
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Timothy Lenon
  • Star ratings:
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I recommend this bus!
The 7am bus was good left my cell phone on it.The 645 bus was terrible
  • Posted on: 2016-07-14
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Mike Posternak
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-07-14
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Forrest Bugay
  • Star ratings:
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I recommend this bus!
Great ride. Comfertable and afforiadble. Can't wait to ride again.
  • Posted on: 2016-07-13
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Dusan Stojkovic
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-07-13
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Dusan
  • Star ratings:
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I recommend this bus!
The charging plugs were not working.
  • Posted on: 2016-07-13
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Eric
  • Star ratings:
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I recommend this bus!
No air conditioning on either bus we took. Very hot and uncomfortable. Sticky floors.
  • Posted on: 2016-07-13
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Thomas
  • Star ratings:
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I recommend this bus!
Condition of the bus was poor. Staff ok.
  • Posted on: 2016-07-12
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: julie
  • Star ratings:
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I recommend this bus!
I already recommended to campers at the Campus Park & Ride in Philadelphia. They wanted to take a day trip to NYC and I suggested it over a car (tolls) or SEPTA/NJ Transit. My cheaper and easier and close to Statue of Liberty/Ellis Island/911 Memorial.
  • Posted on: 2016-07-12
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Armani
  • Star ratings:
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I recommend this bus!
This bus smelt like urine due to someone urinating on the bathroom floor which caused the entire bus to stink. The bathroom light was also blown out. Despite the funk and the semi OK staff the bus was on time and a smooth ride.
  • Posted on: 2016-07-11
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: jessie
  • Star ratings:
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I recommend this bus!
There is no office for this location. when we arrive, a random woman writes our #s on a sheet of paper. gives no tix. another woman arrives later & tells everyone to line up, directing internet tix to stand at the front & everyones yelling at us like we did something wrong. Just very disorganized & unclear vs megabus/boltbus having stands to direct the lines so people don't take it so personal. Also the bus was late and we got to ny at 1:15 am instead of 12:45 as scheduled. I won't be using this location again to get home.
  • Posted on: 2016-07-11
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: basia
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-07-11
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Stephen Cho
  • Star ratings:
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I recommend this bus!
Awesome!
  • Posted on: 2016-07-11
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Stephen Cho
  • Star ratings:
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I recommend this bus!
Great!
  • Posted on: 2016-07-11
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Hilary
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-07-11
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Monique
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-07-08
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Nicolas
  • Star ratings:
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I recommend this bus!
The bus smelled like urine the whole trip. There was also a smell of mold all over; several passengers were coughing most part of the trip. It is irresponsible how they let a bus function like this.
  • Posted on: 2016-07-06
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Pratip Chakrabor
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-07-06
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: Shakima
  • Star ratings:
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I recommend this bus!
Need to improve buses!
  • Posted on: 2016-07-06
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Vamsidhar Raju
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-07-06
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Dhruv Amin
  • Star ratings:
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I recommend this bus!
Better experience than the first time.
  • Posted on: 2016-07-06
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Stephen Cho
  • Star ratings:
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I recommend this bus!
Cheap and convenient service!
  • Posted on: 2016-07-05
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Lake McManus
  • Star ratings:
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I recommend this bus!
The woman taking the tickets when we got on the bus demanded a dollar from everyone with online tickets. She didn't really speak English, so she wasn't able to explain why. But I would think that all charges would be paid through GotoBus.com, so it makes a customer feel a little uneasy when there is an extra charge without any explanation. It's no big deal, but I'm just letting you know in case that is being done off-the-books.
  • Posted on: 2016-07-05
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Rebekah
  • Star ratings:
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I recommend this bus!
I feel that people who have purchased tickets beforehand should have priority over stand-by's and walk-in's. I had to wait an hour for the next bus because my scheduled bus was full.
  • Posted on: 2016-07-05
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Amit Thakkar
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-07-05
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Amit Thakkar
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-07-05
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Stephen Cho
  • Star ratings:
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I recommend this bus!
Great service!
  • Posted on: 2016-07-04
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Hannah corneh
  • Star ratings:
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I recommend this bus!
Bus smelled terrible and the air conditioner vents smelled moldy. The seats were all busted up and were so close together tall people can not sit down straight. The windows were covered in dirt to the point where you can barely see out of them. The bus was there on time and left on time and got there earlier then expected which was great. Good staff dirty bus that NEEDS maintenance. The price was good but I would probably pay a little bit more and use another company next time.
  • Posted on: 2016-07-03
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Jasmine Sheard
  • Star ratings:
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I recommend this bus!
The electronic ticket shouldn't have to printed out. If you don't print it your charged, but what's the point of getting a electronic ticket if you can't just bring it up on your phone when arrive to the bus.
  • Posted on: 2016-07-03
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Grégoire Bertacc
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-07-02
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Ashley
  • Star ratings:
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I recommend this bus!
My experience was disappointing. The bus was filthy and had a horrible smell. The bathroom did not have toilet paper. The bus driver took four hours instead of two to get to the destination. The bus was extremely hot and the AC was on very low.
  • Posted on: 2016-07-02
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Ana
  • Star ratings:
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I recommend this bus!
The staff was courteous but I wouldn't return or refer a friend because of the staff. I would refer or return because of punctuality and pricing. If the staff would be a little more friendly and bathroom more cleanliness would be 5 stars all around
  • Posted on: 2016-07-01
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Senthilprabu Pon
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-07-01
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Senthilprabu Pon
  • Star ratings:
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  • Punctuality:
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I recommend this bus!
  • Posted on: 2016-07-01
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Keith James
  • Star ratings:
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I recommend this bus!
Be warned - they charge a dollar if you do not have a printed ticket. They don't accept mobile device confirmation because they are greedy. Morning bus is the only route i'll recommend as the bus is clean at this time. Later in the day they don't clean the bus and allow garbage to pile up in their little isle bags they have on each seat.
  • Posted on: 2016-07-01
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: E-Anna Soong
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-07-01
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Shan Cheema
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-06-30
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Samuel
  • Star ratings:
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I recommend this bus!
The bus smelled of urine but I didn't mind because the bus was cheap what I did mind was that the bus was advertised as having wife, but in fact there wasn't any. If I'd known then I would have bought a different ticket. Please do not advertise this bus service as having wifi if there is none.
  • Posted on: 2016-06-29
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: PhillyGuy
  • Star ratings:
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I recommend this bus!
Took the last NY-PHL bus 6/26/16. No organization boarding the bus. Everyone trying to board the bus at the same time. There should be some ropes or lines for the passengers. People were hollering and shoving each other trying to get on the bus. One man boarded the bus and started choking another man who boarded in front of him. Due to late arrival into New York the bus left an hour late. The price is great but I would not recommend the bus.
  • Posted on: 2016-06-28
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Maria Cruz
  • Star ratings:
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I recommend this bus!
The ticket lady was friendly. The bus was on time, not crowded. And i got to nyc on time.. and wifi worked.
  • Posted on: 2016-06-28
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Samuel Kim
  • Star ratings:
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I recommend this bus!
Excellent experience!!
  • Posted on: 2016-06-28
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Sam Kim
  • Star ratings:
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I recommend this bus!
Bus arrived a few minutes prior to the scheduled departure. This was my first time taking it from NYC. I was a little nervous waiting for it, but now I know to just trust the bus/schedule :)
  • Posted on: 2016-06-28
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Melissa
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-06-27
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Eve
  • Star ratings:
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I recommend this bus!
The bus in the morning was cleaner than my return trip that evening. Not all the usb ports worked.
  • Posted on: 2016-06-27
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Niyjah Byrd
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-06-27
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Neary
  • Star ratings:
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I recommend this bus!
The bus ride to NY was great. The bus ride from NY to Philly was horrible. It reeked of dung. It gave me a headache. Please buy air freshener a for the bus or try to do better with the restroom cleaning.
  • Posted on: 2016-06-27
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Stephen Cho
  • Star ratings:
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I recommend this bus!
Bus could be a lot more clean (the windows looked untouched since the bus has been in service) but great service!
  • Posted on: 2016-06-27
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Stephen Cho
  • Star ratings:
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I recommend this bus!
All in all great and inexpensive service!
  • Posted on: 2016-06-27
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Wardell
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-06-27
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Vera
  • Star ratings:
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I recommend this bus!
the bus was on time. it was clean, free wifi was working great. workers were helpful.ac was working perfectly. enjoyed my ride.
  • Posted on: 2016-06-27
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: vera
  • Star ratings:
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I recommend this bus!
the bus was on time. great to have free wifi on board, especially while traveling with a kid. clean. the workers were helpful. AC was working perfectly.
  • Posted on: 2016-06-27
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Augustin Charles
  • Star ratings:
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I recommend this bus!
I enjoy it very much thank you u
  • Posted on: 2016-06-26
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Klentin
  • Star ratings:
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I recommend this bus!
I was charged 8$ from bus staff even though I had reschedule online and charged 2$ previously
  • Posted on: 2016-06-25
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Jason
  • Star ratings:
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I recommend this bus!
Bus smelled like piss and shit. No lie. Need to clean that bathroom
  • Posted on: 2016-06-25
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: kelsey Lee
  • Star ratings:
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I recommend this bus!
Quick and Was, will definitely ride again
  • Posted on: 2016-06-25
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Kelsey Lee
  • Star ratings:
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I recommend this bus!
Everything the company said it would be; a quick and affordable trip. I will definitely use this service again
  • Posted on: 2016-06-24
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Enkhtuya Baljinn
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-06-24
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Shanti Parkash
  • Star ratings:
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I recommend this bus!
I was a nice journey
  • Posted on: 2016-06-23
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: keyuna
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-06-23
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Desiree
  • Star ratings:
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I recommend this bus!
Don't buy an e-ticket without printing it because they will swear that you only paid one way
  • Posted on: 2016-06-21
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Amanda
  • Star ratings:
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I recommend this bus!
I chose this bus for the price, but was impressed with the cleanliness and punctuality! I would definitely recommend this as an alternative to megabus or bolt bus.
  • Posted on: 2016-06-21
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Nihar Sheth
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-06-21
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: jmabel16
  • Star ratings:
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I recommend this bus!
I would recommend this bus just because it's cheap. However, the bus smelled horrible.
  • Posted on: 2016-06-20
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Christine Farnum
  • Star ratings:
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I recommend this bus!
Fast efficient service... Not so easy to navigate in philly but once you in NYC your great!
  • Posted on: 2016-06-14
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Katie Peck
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-06-13
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Katie
  • Star ratings:
  • Bus Cleanliness:
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I recommend this bus!
  • Posted on: 2016-06-13
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: Tiffany Cheng
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-06-13
  • Depature: New York, NY
  • Arrival: Philadelphia, PA
  • Name: Tiffany Cheng
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-06-12
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: C whittemore
  • Star ratings:
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I recommend this bus!
No toilet paper or sink/hand sanitizer in bathroom. Staff removed these items. Was not told we needed to bring our own. Didn't use return ticket because of this and will not use this company again.
  • Posted on: 2016-06-11
  • Depature: Philadelphia, PA
  • Arrival: New York, NY
  • Name: nathalie
  • Star ratings:
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I recommend this bus!
Go to bus is a cheap way to get around, but I do not respect having to pay extra money after already paying for my tickets online. I didn't even get a ticket printed. Did I pay extra t have your staff write down my confirmation number? The bus also smelt like old urine. On the bright side, the bus was on time and the facilities were clean. Once I got over the smell, I took a nap. My family and I were delighted to have reached our destination on time.
  • Posted on: 2016-06-01
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: Elizabeth Smith
  • Star ratings:
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I recommend this bus!
Over all a great experience. I would have liked more air conditioning and cleaner facilities.
  • Posted on: 2016-05-26
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: wesley
  • Star ratings:
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I recommend this bus!
it was really hot on the bus. No air condition?
  • Posted on: 2016-05-22
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: Crystal
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-05-22
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: Karl
  • Star ratings:
  • Bus Cleanliness:
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I recommend this bus!
You have to clean the bathroom better than you already clean it. You have to put a toilet seat on the toilet. There is never tissue for people to use. You have to fix your wireless sockets because lots of the sockets don't work.
  • Posted on: 2016-05-20
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: Alison Dorian
  • Star ratings:
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I recommend this bus!
sometimes it's a little bit too cool due to air conditioning on the trip home - but good service!
  • Posted on: 2016-05-18
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: A
  • Star ratings:
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I recommend this bus!
They charge you a $1 if you booked online because you don't have the printed paper
  • Posted on: 2016-05-16
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: Lu
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-05-10
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: Barbara Massie
  • Star ratings:
  • Bus Cleanliness:
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I recommend this bus!
  • Posted on: 2016-05-02
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: Lakieha
  • Star ratings:
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I recommend this bus!
Great!!! Timely service. Please CORRECT YOUR PRICES ONLINE!!! I was charged $40 roundtrip online, but I found out that the price should've been only $20 roundtrip.
  • Posted on: 2016-05-02
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: Patrica
  • Star ratings:
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I recommend this bus!
The seat could be a little more comfortable some need to be fixed.
  • Posted on: 2016-04-27
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: Cynthia Vann
  • Star ratings:
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I recommend this bus!
The guy behind the desk in the office did not give me my other ticket I bought one round trip ticket and he only gave me one
  • Posted on: 2016-04-20
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: saboor
  • Star ratings:
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I recommend this bus!
Bus is very dirty and smelly
  • Posted on: 2016-03-29
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: Morgan McIntosh
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-03-26
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: Mitchell
  • Star ratings:
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I recommend this bus!
The bus left right on time and arrived in Albany right on time. The driver made sure to put on the air conditioning when it got too warm in the bus. All in all, a comfortable ride.
  • Posted on: 2016-03-14
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: Jopacio
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-03-12
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: Ramadoss gowtham
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I recommend this bus!
Best for money
  • Posted on: 2016-03-08
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: seriah
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-02-23
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: Michael Medvesky
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-02-23
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: Michael Medvesky
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-02-20
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: David
  • Star ratings:
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I recommend this bus!
Lady did not accept my copy of the ticket. Had to buy another while it was clear I bought one already.
  • Posted on: 2016-02-15
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: Linyu Huang
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I recommend this bus!
good!
  • Posted on: 2016-02-08
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: James Romano
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I recommend this bus!
Bus was scheduled to depart 10pm, but left at 10 15 pm. Not a big deal but it happened twice on this one trip.
  • Posted on: 2016-02-08
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: Sowjanyapola
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I recommend this bus!
  • Posted on: 2016-02-06
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: James Romano
  • Star ratings:
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I recommend this bus!
very friendly staff at 133 East Broadway bus arrived just five minutes late however when we got to 2nd stop midtown Manhattan the bus SAT for half an hour with no explanation turned off with the door open it was very cold the driver had disappeared.we were supposed to depart at 12:30 instead we left at 1 o'clock
  • Posted on: 2016-02-06
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: Sowjanyapola
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-02-02
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: Crystal
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-02-02
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: Crystal
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-01-28
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: James Romano
  • Star ratings:
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I recommend this bus!
bus was clean, bathroom was not.
  • Posted on: 2016-01-26
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: James Romano
  • Star ratings:
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I recommend this bus!
All around very comfortable and enjoyable trip.
  • Posted on: 2016-01-25
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: Patrick
  • Star ratings:
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I recommend this bus!
Very safe, clean and affortable
  • Posted on: 2016-01-19
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: Megan Sterngast
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I recommend this bus!
NEED TOILET PAPER - IT IS RIDICULOUS. ALSO WIFI - EVERY BUS HAS IT.
  • Posted on: 2016-01-19
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: James Sun
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-01-18
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: David
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-01-14
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: Patrick
  • Star ratings:
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I recommend this bus!
Great experience. convienent, affordable and clean.
  • Posted on: 2016-01-11
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: Shavonne
  • Star ratings:
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I recommend this bus!
The bus was time the staff was very friendly and helpful
  • Posted on: 2016-01-11
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: john
  • Star ratings:
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I recommend this bus!
good
  • Posted on: 2016-01-05
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: Shavon
  • Star ratings:
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I recommend this bus!
  • Posted on: 2016-01-05
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: Shavon
  • Star ratings:
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I recommend this bus!
  • Posted on: 2015-12-15
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: David
  • Star ratings:
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I recommend this bus!
  • Posted on: 2015-12-10
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: John melum
  • Star ratings:
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I recommend this bus!
  • Posted on: 2015-12-05
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: Julia McPeters
  • Star ratings:
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I recommend this bus!
  • Posted on: 2015-12-03
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: Jeff Antoine
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I recommend this bus!
The bathroom on the Bus was filthy, the hatch on the roof was leaking water through and there was broken charging ports. We arrived and departed on time.
  • Posted on: 2015-12-01
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: Maria Gonzalez
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I recommend this bus!
I was very impressed that the buses arrived and left very close to schedule, especially in midtowm manhattan. My biggest problem was with the bathroom. I do not expect full amenities for this price but I do expect at least sanitary conditions. There are people with babies that were on that bus and I would be afraid to let any child go into the bathroom. I only used it because I had no choice and always carry sanitizer but had to hold my breath for the 90 seconds I was in there. PLEASE do something about the bathrooms on your buses. Thank you.
  • Posted on: 2015-11-30
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: Ramadoss
  • Star ratings:
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I recommend this bus!
Nice
  • Posted on: 2015-11-30
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: Gabriella Antal
  • Star ratings:
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I recommend this bus!
  • Posted on: 2015-11-30
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: Gabriella Antal
  • Star ratings:
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I recommend this bus!
  • Posted on: 2015-11-30
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: Siddharth
  • Star ratings:
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I recommend this bus!
  • Posted on: 2015-11-30
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: Julia McPeters
  • Star ratings:
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I recommend this bus!
Thank you for providing this service during a busy Thanksgiving weekend.
  • Posted on: 2015-11-29
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: Jamila Collins
  • Star ratings:
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I recommend this bus!
  • Posted on: 2015-11-29
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: Jamila collins
  • Star ratings:
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I recommend this bus!
  • Posted on: 2015-11-28
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: Jesus
  • Star ratings:
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I recommend this bus!
great quick cheap reliable ride
  • Posted on: 2015-11-28
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: Tanya
  • Star ratings:
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I recommend this bus!
The driver was very good but the customer service in the office while waiting for the bus was very poor. The bus was 2hours late and no explanation where the bus is. Makes me not trust go to buses!
  • Posted on: 2015-11-27
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: komlan dodji eda
  • Star ratings:
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I recommend this bus!
n/a
  • Posted on: 2015-11-26
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: Adeyinka A. Bell
  • Star ratings:
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I recommend this bus!
  • Posted on: 2015-11-26
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: Eric
  • Star ratings:
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I recommend this bus!
The bus became unbearably hot inside
  • Posted on: 2015-11-26
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: Linyu
  • Star ratings:
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I recommend this bus!
  • Posted on: 2015-11-25
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: Nkrumah caldwell
  • Star ratings:
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I recommend this bus!
Good
  • Posted on: 2015-11-16
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: Rashida Schefer
  • Star ratings:
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I recommend this bus!
  • Posted on: 2015-11-16
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: Lamar Green
  • Star ratings:
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I recommend this bus!
Great Experince
  • Posted on: 2015-11-12
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: Missesha7
  • Star ratings:
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I recommend this bus!
  • Posted on: 2015-11-09
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: Nancy Hobbs
  • Star ratings:
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I recommend this bus!
  • Posted on: 2015-11-09
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: Rashida Schefer
  • Star ratings:
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I recommend this bus!
  • Posted on: 2015-11-09
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: Morgan
  • Star ratings:
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I recommend this bus!
  • Posted on: 2015-11-09
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: Morgan
  • Star ratings:
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I recommend this bus!
  • Posted on: 2015-11-09
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: Sowjanya
  • Star ratings:
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I recommend this bus!
  • Posted on: 2015-11-08
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: Alex
  • Star ratings:
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I recommend this bus!
  • Posted on: 2015-11-07
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: Rashida Schefer
  • Star ratings:
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I recommend this bus!
  • Posted on: 2015-11-07
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: NNW
  • Star ratings:
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I recommend this bus!
  • Posted on: 2015-11-06
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: Sowjanya
  • Star ratings:
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I recommend this bus!
  • Posted on: 2015-11-02
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: Karen Chouffi
  • Star ratings:
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I recommend this bus!
  • Posted on: 2015-11-01
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: Shaquary Ford
  • Star ratings:
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I recommend this bus!
  • Posted on: 2015-10-29
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: Rashida Schefer
  • Star ratings:
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I recommend this bus!
Bus was a little late arriving at the East B'way station. However, we made good time arriving at Albany. In your next bus upgrade you may want to consider providing riders with WiFi.
  • Posted on: 2015-10-20
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: Maria
  • Star ratings:
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I recommend this bus!
  • Posted on: 2015-10-19
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: Elena
  • Star ratings:
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I recommend this bus!
The lady collected tickets was very nice to me but was yelling at other customers. It didn't make sure the a great atmosphere. The bus was overpacked, would have been more comfortable to have less ppl or more room in the seats. The other customers were disrespectful to those around them-- playing loud music or talking loudly on the phone the ENTIRE time.
  • Posted on: 2015-10-19
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: Sowjanya
  • Star ratings:
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I recommend this bus!
  • Posted on: 2015-10-18
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: Katlyn
  • Star ratings:
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I recommend this bus!
  • Posted on: 2015-10-17
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: robin white
  • Star ratings:
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I recommend this bus!
  • Posted on: 2015-10-17
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: Sowjanya
  • Star ratings:
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I recommend this bus!
  • Posted on: 2015-10-13
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: Shirley Pimentel
  • Star ratings:
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I recommend this bus!
The lady collecting tickets was totally rude. I had bought my ticket online and had the confirmation number and she wanted me to give her a dollar to print it out. I think that's really ridiculous to charge to print a ticket, especially since it doesn't mention that fee while you're buying online. Then she gave me an attitude about it. Never again.
  • Posted on: 2015-10-13
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: Eniefiok
  • Star ratings:
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I recommend this bus!
  • Posted on: 2015-10-13
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: Hannah Sterngast
  • Star ratings:
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I recommend this bus!
I was very disappointed on the delay getting back to NYC. It was bumper to bumper traffic, and instead of the driver taking back roads through NJ - he stayed on the highway. There was no communication between drivers letting them know of alternate routes. This is what other bus companies do.
  • Posted on: 2015-10-13
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: James
  • Star ratings:
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I recommend this bus!
  • Posted on: 2015-10-11
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: Kaittkee
  • Star ratings:
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I recommend this bus!
  • Posted on: 2015-10-11
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: George Velesko
  • Star ratings:
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I recommend this bus!
The 8 pm bus was cancelled, but I had plenty of notice, so it was ok.
  • Posted on: 2015-10-10
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: Princess Campbel
  • Star ratings:
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I recommend this bus!
  • Posted on: 2015-10-10
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: James
  • Star ratings:
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I recommend this bus!
  • Posted on: 2015-10-10
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: Sowjanya
  • Star ratings:
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I recommend this bus!
  • Posted on: 2015-10-03
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: Shavon Murray
  • Star ratings:
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I recommend this bus!
The bus was on time and the ride was smooth
  • Posted on: 2015-09-28
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: Monalisa
  • Star ratings:
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I recommend this bus!
The ticket collector staff was not polite.
  • Posted on: 2015-09-27
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: Cynthia
  • Star ratings:
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I recommend this bus!
  • Posted on: 2015-09-21
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: Lindsay
  • Star ratings:
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I recommend this bus!
  • Posted on: 2015-09-21
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: Krystal matos
  • Star ratings:
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I recommend this bus!
I would not recommend this to a friend because the bathroom was unusable. both the bus going there and back, there was nothing to wash your hands, there was no way to wash your hands, there was no toilet paper, it's smelled disgusting on the bus and I thought maybe this was just the first bus and then on the ride home it was the same exact thing!
  • Posted on: 2015-09-20
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: Lindsay
  • Star ratings:
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I recommend this bus!
  • Posted on: 2015-09-15
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: Megan Sterngast
  • Star ratings:
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I recommend this bus!
GET TOILET PAPER
  • Posted on: 2015-09-14
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: Kimberlyn Raysor
  • Star ratings:
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I recommend this bus!
  • Posted on: 2015-09-13
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: Asfandyar Sirhin
  • Star ratings:
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I recommend this bus!
  • Posted on: 2015-09-13
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: Becky White
  • Star ratings:
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I recommend this bus!
  • Posted on: 2015-09-09
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: Agata
  • Star ratings:
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I recommend this bus!
  • Posted on: 2015-09-08
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: Dipto
  • Star ratings:
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  • Punctuality:
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  • Comfort:
I recommend this bus!
Morning ALb to NYC - The bus was on time and the seating and bathroom where both acceptable. Return from NYC the Bus was in run down condition. Overhead Air vents are broken, The bathroom had a switch integrated with the lock for light. So while attending natures call in the jerking and jolting of the bus, the light goes off. Cheap service, staff not fluent in english is one of the drawbacks. I have recommended it to few of my friends because of the convenience alone.
  • Posted on: 2015-09-08
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: Jeff Newsom
  • Star ratings:
  • Bus Cleanliness:
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  • Comfort:
I recommend this bus!
The bus itself was very good, but the hassling of people not able to get on to the bus after it was full was definitely a very negative part of the experience.
  • Posted on: 2015-09-08
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: yumei_zhu@hotmai
  • Star ratings:
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I recommend this bus!
I am so glad I booked the e ticket. Otherwise I could not on the bus. So many people waited there.
  • Posted on: 2015-09-07
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: Mustak
  • Star ratings:
  • Bus Cleanliness:
  • Punctuality:
  • Service & Staff:
  • Comfort:
I recommend this bus!
  • Posted on: 2015-09-07
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: Mustak
  • Star ratings:
  • Bus Cleanliness:
  • Punctuality:
  • Service & Staff:
  • Comfort:
I recommend this bus!
  • Posted on: 2015-09-07
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: Mustak
  • Star ratings:
  • Bus Cleanliness:
  • Punctuality:
  • Service & Staff:
  • Comfort:
I recommend this bus!
  • Posted on: 2015-09-07
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: Mustak
  • Star ratings:
  • Bus Cleanliness:
  • Punctuality:
  • Service & Staff:
  • Comfort:
I recommend this bus!
  • Posted on: 2015-09-06
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: Christy
  • Star ratings:
  • Bus Cleanliness:
  • Punctuality:
  • Service & Staff:
  • Comfort:
I recommend this bus!
  • Posted on: 2015-09-05
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: Jeff Newsome
  • Star ratings:
  • Bus Cleanliness:
  • Punctuality:
  • Service & Staff:
  • Comfort:
I recommend this bus!
Exactly what I was expecting for a bus: professional, efficient, and no problems. Good job!
  • Posted on: 2015-09-03
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: Claudine R
  • Star ratings:
  • Bus Cleanliness:
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  • Service & Staff:
  • Comfort:
I recommend this bus!
Bus is usually not on time. Staff can be very short with answers, sometimes I feel rushed not to ask questions.
  • Posted on: 2015-09-02
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: Amanda Walters
  • Star ratings:
  • Bus Cleanliness:
  • Punctuality:
  • Service & Staff:
  • Comfort:
I recommend this bus!
  • Posted on: 2015-08-31
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: Sowjanya
  • Star ratings:
  • Bus Cleanliness:
  • Punctuality:
  • Service & Staff:
  • Comfort:
I recommend this bus!
  • Posted on: 2015-08-31
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: Sowjanya
  • Star ratings:
  • Bus Cleanliness:
  • Punctuality:
  • Service & Staff:
  • Comfort:
I recommend this bus!
  • Posted on: 2015-08-30
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: Katherine Jean
  • Star ratings:
  • Bus Cleanliness:
  • Punctuality:
  • Service & Staff:
  • Comfort:
I recommend this bus!
  • Posted on: 2015-08-30
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: Rajesh
  • Star ratings:
  • Bus Cleanliness:
  • Punctuality:
  • Service & Staff:
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I recommend this bus!
reasonable price , punctuality , journey comfort what else you should expect
  • Posted on: 2015-08-28
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: Megan Sterngast
  • Star ratings:
  • Bus Cleanliness:
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  • Service & Staff:
  • Comfort:
I recommend this bus!
GET WIFI and GET an AIR FRESHNER FOR THE TOILET
  • Posted on: 2015-08-26
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: cheun
  • Star ratings:
  • Bus Cleanliness:
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  • Service & Staff:
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I recommend this bus!
passenger talkning over the phone very lound and long time. no wifi as promise power usb charger available
  • Posted on: 2015-08-24
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: Megan
  • Star ratings:
  • Bus Cleanliness:
  • Punctuality:
  • Service & Staff:
  • Comfort:
I recommend this bus!
  • Posted on: 2015-08-23
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: valentina
  • Star ratings:
  • Bus Cleanliness:
  • Punctuality:
  • Service & Staff:
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I recommend this bus!
too cold temperature in the bus
  • Posted on: 2015-08-22
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: Jessica joseph
  • Star ratings:
  • Bus Cleanliness:
  • Punctuality:
  • Service & Staff:
  • Comfort:
I recommend this bus!
  • Posted on: 2015-08-22
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: Rashida Schefer
  • Star ratings:
  • Bus Cleanliness:
  • Punctuality:
  • Service & Staff:
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I recommend this bus!
On Friday, August 21,2015 I boarded the 12:30 bus originating from the 133 East Broadway bus station. The trip was pretty routine until we were on rt 17 north bound at exit 15a. It was at this point i received an alert on my phone advising 90 minutes delays on rt 17. Shortly afterwards traffic stopped to a crawl. The driver attempted to locate anther route but was constantly harassed by an unruly rider. I must say the driver conducted himself in a professional manor. Eventually we by passed the traffic jam and arrived in Albany safe and sound a little after 5:00 pm. To my personal knowledge The buses are always on time or within 10 minutes of scheduled departure and arrival.
  • Posted on: 2015-08-19
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: nhuygel
  • Star ratings:
  • Bus Cleanliness:
  • Punctuality:
  • Service & Staff:
  • Comfort:
I recommend this bus!
  • Posted on: 2015-08-15
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: Raymond n adrian
  • Star ratings:
  • Bus Cleanliness:
  • Punctuality:
  • Service & Staff:
  • Comfort:
I recommend this bus!
  • Posted on: 2015-08-14
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: TJ
  • Star ratings:
  • Bus Cleanliness:
  • Punctuality:
  • Service & Staff:
  • Comfort:
I recommend this bus!
LIke the usb ports
  • Posted on: 2015-08-14
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: Masashi Takada
  • Star ratings:
  • Bus Cleanliness:
  • Punctuality:
  • Service & Staff:
  • Comfort:
I recommend this bus!
  • Posted on: 2015-08-14
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: Masashi Takada
  • Star ratings:
  • Bus Cleanliness:
  • Punctuality:
  • Service & Staff:
  • Comfort:
I recommend this bus!
  • Posted on: 2015-08-14
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: Masashi Takada
  • Star ratings:
  • Bus Cleanliness:
  • Punctuality:
  • Service & Staff:
  • Comfort:
I recommend this bus!
  • Posted on: 2015-08-13
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: Kendra
  • Star ratings:
  • Bus Cleanliness:
  • Punctuality:
  • Service & Staff:
  • Comfort:
I recommend this bus!
  • Posted on: 2015-08-11
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: philip yeung
  • Star ratings:
  • Bus Cleanliness:
  • Punctuality:
  • Service & Staff:
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I recommend this bus!
It was very on time and smooth ride
  • Posted on: 2015-08-10
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: Medina
  • Star ratings:
  • Bus Cleanliness:
  • Punctuality:
  • Service & Staff:
  • Comfort:
I recommend this bus!
  • Posted on: 2015-08-10
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: Lindsay
  • Star ratings:
  • Bus Cleanliness:
  • Punctuality:
  • Service & Staff:
  • Comfort:
I recommend this bus!
  • Posted on: 2015-08-08
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: Vlad Piatkine
  • Star ratings:
  • Bus Cleanliness:
  • Punctuality:
  • Service & Staff:
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I recommend this bus!
Great service, great price. Can't beat it
  • Posted on: 2015-08-06
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: Xiaoming Yang
  • Star ratings:
  • Bus Cleanliness:
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I recommend this bus!
Overall, it is a bad experience!
  • Posted on: 2015-08-04
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: shavon murray
  • Star ratings:
  • Bus Cleanliness:
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I recommend this bus!
Good customer service and a pleasant bus ride
  • Posted on: 2015-08-04
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: shavon murray
  • Star ratings:
  • Bus Cleanliness:
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I recommend this bus!
the bus was on time and the ride was pleasant. the seats had good leg room.
  • Posted on: 2015-08-04
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: shavon murray
  • Star ratings:
  • Bus Cleanliness:
  • Punctuality:
  • Service & Staff:
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I recommend this bus!
The bus was clean and the driver was prompt.
  • Posted on: 2015-08-04
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: shavon murray
  • Star ratings:
  • Bus Cleanliness:
  • Punctuality:
  • Service & Staff:
  • Comfort:
I recommend this bus!
The bus was efficient clean and on time
  • Posted on: 2015-08-04
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: Rashida Schefer
  • Star ratings:
  • Bus Cleanliness:
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  • Service & Staff:
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I recommend this bus!
The staff is usually nice, however, on my most recent trip trip the staff was exceptionally helpful. I arrived too late for printing of my ticket for the 1:00 pm bus out of midtown. This would normally result in me missing the bus and submitting another fare. I was pleasantly surprised when the counter person approved me to board the next Albany bound bus and not have to pay foe a new ticket. This is what is known as exceptional customer service. My travel to Albany is frequent and based on my past experience I would highly recommend Harmonious Grand tour to any traveler wanting dependable and economic travel accommodations.
  • Posted on: 2015-08-03
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: Megan Sterngast
  • Star ratings:
  • Bus Cleanliness:
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I recommend this bus!
NO WI-FI - it is cheap and every other bus has wi-fi. Also, clean the bathroom and put toilet paper in their and air freshner it is less than 50 cents.
  • Posted on: 2015-08-03
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: Megan
  • Star ratings:
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I recommend this bus!
CLEAN THE BATHROOM - IT IS NOT HARD. I DONT UNDERSTAND WHY IT IS NOT CLEAN AND WHY YOU CANT AFFORD TOILET PAPER AND SOME AIR FRESHNER. ALSO, WHY ISNT THEIR WIFI? EVERY OTHER BUS IN THE WORLD HAS WI-FI.
  • Posted on: 2015-08-03
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: Sowjanya
  • Star ratings:
  • Bus Cleanliness:
  • Punctuality:
  • Service & Staff:
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I recommend this bus!
  • Posted on: 2015-08-03
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: Monet Solomon
  • Star ratings:
  • Bus Cleanliness:
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I recommend this bus!
The ticket stayed that the bus leaves at a certain time yet it always departs 30min after. Then we have to wait for customers that enter on the bus in between bus stops, which seems unfair
  • Posted on: 2015-08-01
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: Sowjanya
  • Star ratings:
  • Bus Cleanliness:
  • Punctuality:
  • Service & Staff:
  • Comfort:
I recommend this bus!
felt comfortable
  • Posted on: 2015-08-01
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: Sowjanya
  • Star ratings:
  • Bus Cleanliness:
  • Punctuality:
  • Service & Staff:
  • Comfort:
I recommend this bus!
It's a comfortable journey in this bus
  • Posted on: 2015-08-01
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: GinGin
  • Star ratings:
  • Bus Cleanliness:
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I recommend this bus!
Great and affordable way to travel! Had a good experience.
  • Posted on: 2015-07-30
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: Theresa
  • Star ratings:
  • Bus Cleanliness:
  • Punctuality:
  • Service & Staff:
  • Comfort:
I recommend this bus!
  • Posted on: 2015-07-29
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: Yue
  • Star ratings:
  • Bus Cleanliness:
  • Punctuality:
  • Service & Staff:
  • Comfort:
I recommend this bus!
  • Posted on: 2015-07-29
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: Steven
  • Star ratings:
  • Bus Cleanliness:
  • Punctuality:
  • Service & Staff:
  • Comfort:
I recommend this bus!
  • Posted on: 2015-07-28
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: Gina
  • Star ratings:
  • Bus Cleanliness:
  • Punctuality:
  • Service & Staff:
  • Comfort:
I recommend this bus!
  • Posted on: 2015-07-28
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: Gelena
  • Star ratings:
  • Bus Cleanliness:
  • Punctuality:
  • Service & Staff:
  • Comfort:
I recommend this bus!
  • Posted on: 2015-07-25
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: Leticia Thomas
  • Star ratings:
  • Bus Cleanliness:
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I recommend this bus!
It was nice and clean and i will ride again
  • Posted on: 2015-07-21
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: Betty Anderson
  • Star ratings:
  • Bus Cleanliness:
  • Punctuality:
  • Service & Staff:
  • Comfort:
I recommend this bus!
  • Posted on: 2015-07-20
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: Jiaming
  • Star ratings:
  • Bus Cleanliness:
  • Punctuality:
  • Service & Staff:
  • Comfort:
I recommend this bus!
  • Posted on: 2015-07-17
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: Angela
  • Star ratings:
  • Bus Cleanliness:
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I recommend this bus!
Good trip for a good price. Would use again.
  • Posted on: 2015-07-17
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: bob
  • Star ratings:
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I recommend this bus!
The driver of the bus on the way back does not drive steadily. He constantly accelerates and decelerates off the gas. This erratic style of driving not only makes one nauseous and unable to sleep due to the constant lurching of the bus, but it is particularly bad on the engine. PLEASE teach him how to drive by keeping his foot steady on the gas.
  • Posted on: 2015-07-14
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: Ashley Yeboah
  • Star ratings:
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I recommend this bus!
Their should be a refund or credit policy not satisfied at all
  • Posted on: 2015-07-13
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: Katherine Jean
  • Star ratings:
  • Bus Cleanliness:
  • Punctuality:
  • Service & Staff:
  • Comfort:
I recommend this bus!
  • Posted on: 2015-07-11
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: Rashida
  • Star ratings:
  • Bus Cleanliness:
  • Punctuality:
  • Service & Staff:
  • Comfort:
I recommend this bus!
When the bus reached the station stop in Albany, NY there was a little confusion regarding the number of people waiting to board vs. the number of available seats on the bus. Consequently departure from Albany was delayed by about 15 minutes. Otherwise, it was a routine trip to New York City.
  • Posted on: 2015-07-09
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: Tazz
  • Star ratings:
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I recommend this bus!
My bus arrived a full hour late causing me to miss my connection. It is nice to book through gotobus.com, but each company could care less about the other. As long as they have your money, they are happy. I arrived at 7:04. My connection left at 7:00, despite me calling ahead to explain the issue.
  • Posted on: 2015-07-08
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: Bernard
  • Star ratings:
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  • Punctuality:
  • Service & Staff:
  • Comfort:
I recommend this bus!
  • Posted on: 2015-07-07
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: Veronica Moore
  • Star ratings:
  • Bus Cleanliness:
  • Punctuality:
  • Service & Staff:
  • Comfort:
I recommend this bus!
  • Posted on: 2015-07-07
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: Bikram Maharjan
  • Star ratings:
  • Bus Cleanliness:
  • Punctuality:
  • Service & Staff:
  • Comfort:
I recommend this bus!
Timely
  • Posted on: 2015-07-06
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: Daniel Spilman
  • Star ratings:
  • Bus Cleanliness:
  • Punctuality:
  • Service & Staff:
  • Comfort:
I recommend this bus!
  • Posted on: 2015-07-06
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: Sema
  • Star ratings:
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I recommend this bus!
Departed 1 hour late, arrived at the destination 2 hours late. Missed my scheduled connection bus and barely made it on the last bus at that day.
  • Posted on: 2015-07-06
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: Sema
  • Star ratings:
  • Bus Cleanliness:
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I recommend this bus!
Missed this one because my previous bus, also booked at GotoBus.com, arrived too late. Had to go by train instead. Did not get any refund.
  • Posted on: 2015-07-05
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: Joel Schumacher
  • Star ratings:
  • Bus Cleanliness:
  • Punctuality:
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  • Comfort:
I recommend this bus!
  • Posted on: 2015-07-04
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: marla chestnut
  • Star ratings:
  • Bus Cleanliness:
  • Punctuality:
  • Service & Staff:
  • Comfort:
I recommend this bus!
No tissue on bus, bathroom filthy dirty and bus driver had no key to unlock bathroom door
  • Posted on: 2015-07-04
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: Vlad Piatkine
  • Star ratings:
  • Bus Cleanliness:
  • Punctuality:
  • Service & Staff:
  • Comfort:
I recommend this bus!
Much better than greyhound.
  • Posted on: 2015-07-03
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: Adam Abin
  • Star ratings:
  • Bus Cleanliness:
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I recommend this bus!
I could not get on the bus or get a refund. Thank You
  • Posted on: 2015-06-30
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: roderic hill
  • Star ratings:
  • Bus Cleanliness:
  • Punctuality:
  • Service & Staff:
  • Comfort:
I recommend this bus!
  • Posted on: 2015-06-28
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: Ayisha Stephens
  • Star ratings:
  • Bus Cleanliness:
  • Punctuality:
  • Service & Staff:
  • Comfort:
I recommend this bus!
The bus was clean and on time. But the staff was very rude
  • Posted on: 2015-06-27
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: Cuwani Cade
  • Star ratings:
  • Bus Cleanliness:
  • Punctuality:
  • Service & Staff:
  • Comfort:
I recommend this bus!
  • Posted on: 2015-06-27
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: Cuwani Cade
  • Star ratings:
  • Bus Cleanliness:
  • Punctuality:
  • Service & Staff:
  • Comfort:
I recommend this bus!
  • Posted on: 2015-06-27
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: Cuwani Cade
  • Star ratings:
  • Bus Cleanliness:
  • Punctuality:
  • Service & Staff:
  • Comfort:
I recommend this bus!
  • Posted on: 2015-06-26
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: Becky White
  • Star ratings:
  • Bus Cleanliness:
  • Punctuality:
  • Service & Staff:
  • Comfort:
I recommend this bus!
  • Posted on: 2015-06-25
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: margaret H
  • Star ratings:
  • Bus Cleanliness:
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  • Comfort:
I recommend this bus!
The driver has a very stress full job duie to the bad behaviour of some of the passengers.
  • Posted on: 2015-06-24
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: Courtney Mazzone
  • Star ratings:
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I recommend this bus!
Only downside was purchasing the ticket online. I was charged 40 dollars rather than 35 because I selected two trips that were not run by the same bus company.
  • Posted on: 2015-06-23
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: Tara Hand
  • Star ratings:
  • Bus Cleanliness:
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I recommend this bus!
The bus smelled & some seats were torn up. But it was punctual & cheap. It got me from A-B
  • Posted on: 2015-06-22
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: Rashida Schefer
  • Star ratings:
  • Bus Cleanliness:
  • Punctuality:
  • Service & Staff:
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I recommend this bus!
I am very satisfied with the excellent service. I would strongly recommend Gotobusto to anyone whether they were looking for economy or convenient travel.
  • Posted on: 2015-06-22
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: Megan Sterngast
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I recommend this bus!
The bathroom is terrible - no toilet paper. On the megabus for the same price there is toilet paper. Also, there is free wifi.
  • Posted on: 2015-06-21
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: Christopher Clar
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I recommend this bus!
  • Posted on: 2015-06-16
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: Becky White
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I recommend this bus!
  • Posted on: 2015-06-08
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: Li Hua
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I recommend this bus!
  • Posted on: 2015-06-07
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: Rashida
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I recommend this bus!
The clerk who collected the tickets at 31st street was a little discourteous and displayed an unfriendly attitude. Otherwise the service was good
  • Posted on: 2015-06-07
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: Maritza Ramos
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I recommend this bus!
I would suggest seats be repaired. Most of the seats on one of the buses are torn. The NY (31st) staffed is not helpful.They always respond with I don't know. When asking where is the bus stop.
  • Posted on: 2015-05-27
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: Rashida
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I recommend this bus!
The driver departed on time and the ride to New York City was uneventful. Service on Harmonious Tours is usually satisfactory.
  • Posted on: 2015-05-26
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: Kayla
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I recommend this bus!
The price is great. The bus was on time. The bathroom smell was brutal. When the door to the bathroom opened for even a second, the entire bus filled with an awful odor. About an hour into the trip, the air conditioning either broke or was turned off. None of the staff or driver acknowledged or explained this. The temperature quickly creeped to an unreasonable wet heat. It was awful and I could not wait to run off the bus the second it pulled over. The people were the worst but it is the China bus so that can not really be helped.
  • Posted on: 2015-05-26
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: Meghan
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I recommend this bus!
There was no AC and the bus was stifling hot. No actions taken to assist.
  • Posted on: 2015-05-26
  • Depature: Albany, NY
  • Arrival: New York, NY
  • Name: Noah Weiss
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I recommend this bus!
  • Posted on: 2015-05-24
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: Jahn Bonfiglio
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I recommend this bus!
Bathrooms are always inadequately supplied and smell awful.
  • Posted on: 2015-05-23
  • Depature: New York, NY
  • Arrival: Albany, NY
  • Name: Rashida
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I recommend this bus!
I rode bus #106. If the torn cover seats in the front section were repaired I would give a higher rating for "Bus comfort & amenities". Otherwise, the service is good.
    HG Bus review summary
  • Total Number of Reviews560
  • Overall Raiting3.4
  • Bus Cleanliness3.1
  • Punctuality3.8
  • Bus Service & Staff3.6
  • Bus Comfort3.1
  • Recommend Yes68.9%
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