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Eastern
  • Overall Raiting4.0
  • Bus Cleanliness 4.2
  • Punctuality4.0
  • Bus Service & Staff4.0
  • Bus Comfort3.8

  • Eastern Travel provides low-cost and reliable bus services in New York City, Washington DC, Baltimore, MD, Rockville, MD and Richmond, VA.

    Winner of Excellent Service Provider Award 2014 See Details
    Winner of Excellent Service Provider Award 2015 See Details
  • Services Offered In: US East Coast
  • Joined GotoBus: Since Jan 2002 (14 years and 4 months)
  • Additional Amenities:
      • Restroom equipped
      • Fully air conditioned
      • TV & VCR
      • Fully insured
      • Free on-board Internet Service
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Eastern Terms, Conditions, and Rescheduling Policies

Bus Schedules

Get directions: To here - From here

Eastern Reviews

Vendor Eastern
Total Number of Reviews 1474
Reviewed Ratio 0.4%
Overall Raiting 3.8
Bus Cleanliness 4.1
Punctuality 3.8
Bus Service & Staff 3.7
Bus Comfort 3.5
Recommend Yes 72.6%
Recommend No 27.4%

Viewing all 1474 bus reviews

Top Reviews
  • Posted on: 2016-05-01
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Alia
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I recommend this bus!
Once again no toilet paper or hand sanitizer in the bathroom. The bus was late and the driver did not let us know the new time of arrival.
  • Posted on: 2016-04-30
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Janet Lewis
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I recommend this bus!
Bathroom need more upkeep.
  • Posted on: 2016-04-30
  • Depature: New York, NY
  • Arrival: Baltimore, MD
  • Name: Kenneth L.
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I recommend this bus!
The bus came in late at the Baltimore stop, but other than that everything was fine
  • Posted on: 2016-04-30
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Hassan
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I recommend this bus!
there were no working outlets or wifi
  • Posted on: 2016-04-29
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: pamela Bonnett
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I recommend this bus!
I lost my iphone on the bus on April 27th. From NY to Richmond Virginia. The 9:30 am arrive in Richmond Virginia at 3:30 pm
  • Posted on: 2016-04-29
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Pamela white
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I recommend this bus!
when I ordered my ticket I indicated that I was handicap and at the bus stop I told the workermake)there who ignored me and I informed the driver and other staff(female) who also ignored me prior to boarding. I asked the driver which front row seat I could sit in because he had his bag in the seat behind him and plastic bag in the front row passenger seat. He told me I couldn't sit in either seat. I had an attendant with me who found us other seats. I then threatened to file a complaint at which time the driver threw the plastic bags to the other side of the front row and very nastily said I could sit there. At first I refused but after sitting uncomfortablely in my seat I moved to the front seat and left my attendant in her seat. When I leaven from Richmond I always am placed in front seat by the staff working in the office however there is always a problem with getting the handicapped seat when I leave from 33rd street either someone who is not handicapped is already in the seats and the driver doesn't make them move. I have never complained before but this last experience really upset me. I don't use a wheelchair I have a cane but I'm still handicapped. Also the toilet was stopped up on the bus and very disgusting. After this experience I do t think I will recommend eastern to anyone else and I will think twice about traveling again.
  • Posted on: 2016-04-29
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Ellyse
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I recommend this bus!
Good FAST service.
  • Posted on: 2016-04-29
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Senthil
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I recommend this bus!
I travel every week from NY to Richmond. This Thursday trip was not comfortable . Driver was horrible. He didn't stop anywhere (normally bus stops at Delaware or Baltimore welcome center for coffee and restarea. Even the request got denied. Many passenger was frustrated . Even driving was harsh and scary. The cell phone charger didnt work either. Very bad trip.
  • Posted on: 2016-04-29
  • Depature: Rockville, MD
  • Arrival: New York, NY
  • Name: Cavity
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I recommend this bus!
Very good! ... A+ arrived 15 mins. early.
  • Posted on: 2016-04-29
  • Depature: Richmond, VA
  • Arrival: Washington, DC
  • Name: Victoria
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I recommend this bus!
I hated the WiFi! Barely worked and outlets didn't work at all. Other than that pretty good
  • Posted on: 2016-04-28
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Alterek Williams
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I recommend this bus!
It's better then mostly all coache bus companies & just need to go to more cities.
  • Posted on: 2016-04-28
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Ling Jin
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I recommend this bus!
No delay and thanks to two drivers, friendly, polite and very organized! Glad to chose Eastern as my trip from NYC to DC today! Five stars!
  • Posted on: 2016-04-27
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Danella Chambers
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I recommend this bus!
The ride back was better. The driver was fast but careful. He allowed food and gave garbage bags on every row. He was stern but nice with his rules. Didn't have any problems with him I would have liked a quick stop to stretch my legs though because we were ahead of schedule but compared to the ride here how bad it was the ride was better
  • Posted on: 2016-04-27
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Danella Chambers
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I recommend this bus!
The bus driver was EXTREMELY RUDE. He did not allow food of any kind, which I found absurd. He gave out very unrealistic rules for "his bus." Including but not limited to turning our phones off, not walking in the isles, no talking on your phone too loud, if he tells you two times your off the bus in whatever state he stopped to talk to you in. These are the drivers words verbatim. After he had everyone throw out the food hey just purchased one man decided to have a sip of his Remi Martin the driver said no drinking on his bus. He then instead of having the man put the bottle away told him to get off. He did not leave NYC until the police came and took the man and his mother off the bus. We arrived late and he did not even stop somewhere to get food he only made one stop so we could get air. I am pregnant and I was VERY UNCOMFORTABLE. I'm not happy with this service and I believe you guys can pick nicer drivers there are a lot of unemployed people who deserve a check more than that asshole. PS THE ONLY REASON I GAVE ONE STAR IS BECAUSE I COULDNT GIVE 000 PPS THE ONLY REASON I GAVE HIM 5 STARS ON BUS CLEANLINESS IS BECAUSE WE COULDNT EAT ANY FOOD ANYWAYS..
  • Posted on: 2016-04-27
  • Depature: New York, NY
  • Arrival: Rockville, MD
  • Name: les
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I recommend this bus!
Bus was late; scheduled to leave at 4:30, and riders are told to be there 20 minutes prior or may lose seat. I arrived at 4:00, and stood out in the rain for 45 minutes. No clear signage or line of where to wait for bus, so people who arrived after me were able to board before me. I had to stow my own luggage. *Scheduled to arrive at 9:00; didn't arrive until 10:00. Bus went to DC before arriving at Rockville, which wasn't indicated on my ticket, and past my drop off point. Didn't know which bus stops were which, since they weren't pronounced clearly and/or repeated. Driver didn't have good understanding of English when asked a question. Couldn't access wifi. Ride was smooth and bus was very clean.
  • Posted on: 2016-04-27
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Felicia Williams
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I recommend this bus!
It's very convenient and gets you where you going quick but the restroom can be cleaner
  • Posted on: 2016-04-26
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Laura
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I recommend this bus!
The air conditioner in bus made it too cold, which really impact comfort of the trip
  • Posted on: 2016-04-26
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Robinette Kittre
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I recommend this bus!
Mike, the driver is unkind, rude, and bossy. I NEVER enjoy my trips with him.
  • Posted on: 2016-04-26
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Claus FROMHOLT H
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I recommend this bus!
Very fine transportaition from New York to Washington even with a little braik on the way out. On the way back there were so many people that me and my wife could sit beside eash other, but someone were so friendly to change seat with us. We Will deffenitly recoment it to others. We are Danish.
  • Posted on: 2016-04-25
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: JLT
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I recommend this bus!
A fifteen minute break WAS NOT included during our trip. This is unprofessional and inhumane. Please communicate to drivers and staff that each trip over SEVEN hours requires a rest stop. None of the outlets worked on the bus. Quality control suggested to improve consistency across each trip. Lastly, at the DC stop, more bus tickets were sold than there were seats available. The driver had to turn people away without advice. Customer service was an all time low, and thank you for reminding me why I will not be a returning customer.
  • Posted on: 2016-04-25
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Vanessa Brown
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I recommend this bus!
There was outlet power on the bus
  • Posted on: 2016-04-25
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: RATHIN KUMAR
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I recommend this bus!
The bus service is very poor. Seats are not comfortable for long journeys. And driver behaviour is also not good.
  • Posted on: 2016-04-25
  • Depature: Rockville, MD
  • Arrival: New York, NY
  • Name: John Restrepo
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I recommend this bus!
I highly recommend Easter, they have brand new buses with Wifi and power outlets on all the seats, the driver was courteous and very safe on the road.
  • Posted on: 2016-04-25
  • Depature: New York, NY
  • Arrival: Baltimore, MD
  • Name: Christian Perrin
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I recommend this bus!
350pm bus was about half an hour late arriving in Baltimore from DC. There was no way to find out what was happening.
  • Posted on: 2016-04-25
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Brigitte Quashie
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I recommend this bus!
Trip was excellent
  • Posted on: 2016-04-25
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Tia
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I recommend this bus!
The wifi was poor and there were not enough outlets. The driver had to stop for gas when we were already running late due to traffic. Better planning is needed where that is concerned.
  • Posted on: 2016-04-25
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Leonard R. Johns
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I recommend this bus!
There were no power outlets for charging devices.
  • Posted on: 2016-04-23
  • Depature: Washington, DC
  • Arrival: Richmond, VA
  • Name: Lloyd Foster
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I recommend this bus!
Bus was 40 minutes late. Other then that the bus ride was smooth for the most part.
  • Posted on: 2016-04-23
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Daniel choi
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I recommend this bus!
I fell asleep during the ride and the driver kick me to wake me up for a ticket... I had it in next to my seat which he could just taken from me rude as fuck
  • Posted on: 2016-04-23
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Leonard R. Johns
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I recommend this bus!
The driver's driving maneuvers were not smooth and fluid, making passengers nervous.
  • Posted on: 2016-04-23
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Robinette Kittre
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I recommend this bus!
I have been using Eastern for almost two years. I really like them. I wish they had more routes.
  • Posted on: 2016-04-23
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Marc
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I recommend this bus!
It was a nice trip.
  • Posted on: 2016-04-23
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Bianca Forbes
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I recommend this bus!
The bus was late had many loud ppl on it.. So I would not ride this bus again.
  • Posted on: 2016-04-22
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: PamalynTate
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I recommend this bus!
Very nice in Safe driver
  • Posted on: 2016-04-20
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Glinda Edwards
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I recommend this bus!
I never received an email saying the time was changed from 7 AM to 8 AM in the morning April 19, 2016 I would love had to receive an email so I wouldn't have had to arrive so early but other than that great service thank you
  • Posted on: 2016-04-19
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Simone
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I recommend this bus!
There was a baby that cried almost the entire ride and a man that talked on the phone very loud. There should be quiet rules enforced for an overall better experience for your customers. This will be my last time riding with you guys for these reasons and I am a long time customer but I won't continue riding with you guys until some rules are put in place. I will be using your competitor because they don't tolerate those things.
  • Posted on: 2016-04-19
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Jelan Coley
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I recommend this bus!
The best things about Eastern were the price, the seats themselves (which were comfy) and the wifi. There were no outlets as promised. The location of the bus stops were also convenient in Manhattan and in Chinatown in Washington DC. The trip in both directions took an hour and a half longer than expected which was very inconvenient. It would be better to disclose a longer trip time than to underestimate and have us plan ahead with inaccurate information. The driver and ticket collector on the way back from DC were very pushy and inconsiderate. No communication was made towards me without shouting which was very unpleasant. They don't even look at you in the face you shoo you on the bus with "Go! Go!" The service left a lot to be desired, we were greeted with a hostile attitude even when we arrived on time (on the trip back). My boyfriend was literally around the corner and even though they collected my ticket, they threatened to leave even though he was a few yards away--and we still arrived late back from Manhattan after all that rushing! A lot of unnecessary panic. The bathroom had no running water, light, or toilet paper (thankfully hand sanitizer was available). I guess you get what you pay for, but it really wasn't worth it for just paying less than five dollars less. I wish I knew!
  • Posted on: 2016-04-19
  • Depature: New York, NY
  • Arrival: Rockville, MD
  • Name: bhavya
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I recommend this bus!
Pls leave on time and toilet clean pls
  • Posted on: 2016-04-19
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Vanessa Gaitor
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I recommend this bus!
Great driver quiet bus.I only travel with Easten
  • Posted on: 2016-04-18
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Li
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I recommend this bus!
No cup holders in the back of seats. The bus driver is so grumpy and yelling at passengers all the time. Poor coordination among them. Never be punctual. I won't take Eastern anymore.
  • Posted on: 2016-04-18
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Kimberly jones
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I recommend this bus!
I had an awful experience. The bus did not park out front of the office. We could not find it and missed it. Staff did not announce the bus arrival until the time it was to depart, 6:30. Then the next bus had a nasty bathroom which smelled of urine. My 3 year old daughter had to pee in there and be subjected to that. I ended up catching a horrible cold from the germs and so did she.
  • Posted on: 2016-04-18
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Semhal
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I recommend this bus!
Smooth ride, no unscheduled stops.
  • Posted on: 2016-04-18
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Semhal
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I recommend this bus!
Smooth ride, no complaints.
  • Posted on: 2016-04-18
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Ruanlisa Seignio
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I recommend this bus!
Bus could have smelled better, the bathrooms anyway staff could be friendlier and more helpful when women and children passengers are getting on and off the bus.
  • Posted on: 2016-04-18
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Dale Scott
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I recommend this bus!
Really would like to have an express bus from Richmond to NYC
  • Posted on: 2016-04-18
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Andy
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I recommend this bus!
My reservation was supposed to be dropped off on ALLEN ST in NYC, but the location was changed to 33rd street without warning. This is false advertising and I want my money back for the return trip. If you offer a bus route from Washington DC to Allen St NYC on your website, and someone purchases the ticket, you can't just change the drop off location from Allen St to 33rd street in Midtown.
  • Posted on: 2016-04-17
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Brittany Garth
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I recommend this bus!
Clean and quite
  • Posted on: 2016-04-17
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Brittany Garth
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I recommend this bus!
Quick bus ride
  • Posted on: 2016-04-17
  • Depature: Rockville, MD
  • Arrival: New York, NY
  • Name: Josephine
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I recommend this bus!
Driver really nice and friendly!
  • Posted on: 2016-04-16
  • Depature: Richmond, VA
  • Arrival: Washington, DC
  • Name: Ayub
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I recommend this bus!
Was good
  • Posted on: 2016-04-16
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Eric Harton
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I recommend this bus!
Driver should be fired. He is an idiot and unsafe.
  • Posted on: 2016-04-15
  • Depature: New York, NY
  • Arrival: Baltimore, MD
  • Name: Wondalyn bryant
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I recommend this bus!
The driver was late and rude. We had to stop him to get on the bus. We were in front of the truck wash stop in baltimore, md. There were a group of gentlemen who told us we were at the right spot. My sister called and we were told that the bus was coming at 12:45. There was no notification that the bus was coming late. Driver was very rude. He called my family trash.
  • Posted on: 2016-04-15
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: JustRaymona
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I recommend this bus!
For the price this is the best! The drivers are fast, courteous and safe.
  • Posted on: 2016-04-14
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Durrell Brown
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I recommend this bus!
Excellent ride and the driver got us in to our destination a little before planned arrival time so I was pleasantly happy. One thing there is a lot of smoking in the bathroom activity taking place could you try to figure out a way to enforce this rule of not smoking in the bathroom in general especially while the bus is in motion. It fills the back of the bus with cigarette smoke and riders have to sit in that smell the entire trip . I love eastern and will continue to be a committed customer :)
  • Posted on: 2016-04-14
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Durrell Brown
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I recommend this bus!
Amazing ride - my trip even arrived a little ahead of arrival time. What a pleasant surprise.
  • Posted on: 2016-04-14
  • Depature: New York, NY
  • Arrival: Baltimore, MD
  • Name: Sherod
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I recommend this bus!
the bus was clean and on time. the driver was nice and drove responsibly
  • Posted on: 2016-04-14
  • Depature: Baltimore, MD
  • Arrival: New York, NY
  • Name: sherod
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I recommend this bus!
the bus was clean and on time. the driver was nice and drove responsibly
  • Posted on: 2016-04-13
  • Depature: Richmond, VA
  • Arrival: Washington, DC
  • Name: Traevon Morton
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I recommend this bus!
Good and reliable to get to DC Rich. And New york
  • Posted on: 2016-04-12
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Stephanie
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I recommend this bus!
The bus had a flat tire. Understandable. We were told that we would not be stopping in DC (all DC passengers were loaded onto another bus at Baltimore Eastern Bus location as we waited for the tire repair); WE STOPPED IN DC!!! This was the longest ride ever... I would use the service again.
  • Posted on: 2016-04-12
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Bryan Eley
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I recommend this bus!
Great company!
  • Posted on: 2016-04-11
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Gauri
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I recommend this bus!
Had a very bad experience on this bus in which the passenger behind me spent the entire ride cursing loudly on the phone. He also threatened to punch the passenger next to me several times. The bus reeked of smoke and fried foods. It was an uncomfortable trip. There needs to be a way for passengers to report to the driver if another passenger is behaving in a threatening way.
  • Posted on: 2016-04-11
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Priti
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I recommend this bus!
Internet did not work.
  • Posted on: 2016-04-11
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Cristina
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I recommend this bus!
We will never be taking this bus service again. From the initial chaos of the the bus location (which was different then what was listed on the ticket) to the impudent and inappropriate man "running" the bus loading, from the offensive driver shouting at us as we boarded in the middle of the street to the grimy and unkept bus conditions, it's safe to say this is one of the worst travel experiences we've ever had. We did not use the return trip we had booked as a round trip package and instead took another bus service we knew to be worthwhile. Frankly, this was disgusting service and I would never recommend this to ANYONE.
  • Posted on: 2016-04-11
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Courtney
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I recommend this bus!
Great driver.
  • Posted on: 2016-04-11
  • Depature: Baltimore, MD
  • Arrival: New York, NY
  • Name: William Hyman
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I recommend this bus!
The arrived in Baltimore 10 minutes late and by the time we left the bus was 20 minutes behind schedule!!!
  • Posted on: 2016-04-10
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Pam
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I recommend this bus!
Love taking your bus
  • Posted on: 2016-04-09
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Alexis
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I recommend this bus!
Your staff is very rude. That was the worst experience ever.
  • Posted on: 2016-04-09
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: biunca scott
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I recommend this bus!
Everything was good except the driver he kept slamming on breaks we almost had a accident need more safe drivers.that's my only issue
  • Posted on: 2016-04-09
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Gloria Collazo
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I recommend this bus!
What would be helpful is the driver and/or person accompanying the driver informing riders where we are actually stopping (announcing the name of the stop) instead of riders being unsure.
  • Posted on: 2016-04-08
  • Depature: New York, NY
  • Arrival: Rockville, MD
  • Name: arlene alfano
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I recommend this bus!
although the ride was ok. the staff was very rude.they spoke mainly in their language and just pointed and grunted in their language
  • Posted on: 2016-04-08
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Megan
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I recommend this bus!
The bus was a little smelly and the bathroom was very dirty.
  • Posted on: 2016-04-08
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Priti
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I recommend this bus!
The internet never seems to work!
  • Posted on: 2016-04-07
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: tanashia
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I recommend this bus!
fast service arrived before arrival time
  • Posted on: 2016-04-06
  • Depature: Baltimore, MD
  • Arrival: New York, NY
  • Name: Charmelia Ford
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I recommend this bus!
The bus was an hour late, the bus had no wifi as stated and no cellphone outlets. I will not recommend using Eastern to anyone.
  • Posted on: 2016-04-06
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Gustavo Bosco
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I recommend this bus!
The driver tolk with the cell all the trip
  • Posted on: 2016-04-05
  • Depature: Richmond, VA
  • Arrival: Washington, DC
  • Name: Noel D'Souza
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I recommend this bus!
Great low-cost service. Clean interiors as well! Haven't checked the restroom though.
  • Posted on: 2016-04-05
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Inna
  • Star ratings:
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I recommend this bus!
I really enjoyed my trip Thank you =))))
  • Posted on: 2016-04-05
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Inna
  • Star ratings:
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I recommend this bus!
Thank you so much it was very good trip
  • Posted on: 2016-04-04
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Doris Day
  • Star ratings:
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I recommend this bus!
Trip schedule says 5:30 -11:30 pm , however we never arrive until 12:30 am
  • Posted on: 2016-04-04
  • Depature: New York, NY
  • Arrival: Baltimore, MD
  • Name: Rebecca
  • Star ratings:
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I recommend this bus!
My first trip on your bus so I wasn't sure excatly how it worked. The man "loading" the b us yelled at me and others because we weren't going where he imagined we should go. Also, I am not getting a bunch of spam emails. Apparently you sold my email address?
  • Posted on: 2016-04-04
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: rogelio snyder
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I recommend this bus!
The bus coming from Washington DC to New York City was horrible. The staff working at the little office are so unpolite. The bus was late. The bags were left with trash after the arrivals had gotten off the bus. The bathroom was dirty. The wifi service is useless because so many people using it. I truly hope you improve your services or that I don't have to use you ever again.
  • Posted on: 2016-04-04
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Kendra jones
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I recommend this bus!
I love Eastern!!!
  • Posted on: 2016-04-03
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Vonda Tolson
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I recommend this bus!
Very pleasant ride
  • Posted on: 2016-04-03
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Nikola perisic
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I recommend this bus!
Bus driver was very unpleasent and unprofesional.
  • Posted on: 2016-04-03
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Lucinda Hampton
  • Star ratings:
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I recommend this bus!
Great ride and economically sound
  • Posted on: 2016-03-31
  • Depature: Baltimore, MD
  • Arrival: New York, NY
  • Name: Mengdi Chen
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I recommend this bus!
Delayed for almost 2 hours! Almost missed my interview!
  • Posted on: 2016-03-31
  • Depature: New York, NY
  • Arrival: Baltimore, MD
  • Name: Vaneza
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I recommend this bus!
On my way from Baltimore to nyc. The bus was late by 40 minutes. The bus was really uncomfortable, the seating area is quite narrow. They should have at least offer a discount or refund some of the money back for lateness. When i called to find out why the bus was running late i didn't get a response just a voice mail stating that the inbox is full.
  • Posted on: 2016-03-31
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Taiwo
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I recommend this bus!
The bus is clean; driving was smooth. The driver gave general rules to follow for example no smoking, no loud music. The driver that drove from Richmond to New York is good. Those are the type of driver I will recommend for any body. The bus is good
  • Posted on: 2016-03-31
  • Depature: New York, NY
  • Arrival: Baltimore, MD
  • Name: Lollipop
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I recommend this bus!
Didn't read fine print to print tickets. Had to pay $10 for parking in Baltimore and $2 for not printing tickets. Now I knw. Highly recommend and will use this service again...
  • Posted on: 2016-03-31
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Qualana
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I recommend this bus!
The driver was very rude his name was mike.
  • Posted on: 2016-03-31
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Susan Rodriguez
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I recommend this bus!
My experience with Eastern was excellent. Bus was punctual, they provided assistance with storing my luggage, they even did a head count when we returned from a quick bathroom break. Excellent service and I would definitely recommend to a friend. Thank you!
  • Posted on: 2016-03-31
  • Depature: New York, NY
  • Arrival: Rockville, MD
  • Name: Robert Beebe
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I recommend this bus!
This is definitely the way to go. I will use the service again. I also got great hotel reservations and my trip was the best.
  • Posted on: 2016-03-31
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Madalina Logigan
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I recommend this bus!
Great price, nice drivers and good conditions. Very happy with my ride ! Will use this bus company again soon !
  • Posted on: 2016-03-30
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Rose Hudson
  • Star ratings:
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I recommend this bus!
Bus going was cleaner and more professional that bus returning
  • Posted on: 2016-03-30
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Dale Scott
  • Star ratings:
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I recommend this bus!
Would like to see an express bus between NYC and Richmond
  • Posted on: 2016-03-29
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Natalia
  • Star ratings:
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I recommend this bus!
The passengers were extremely noisy on the bus either playing videos out loud or speaking loudly on the phone. The bus driver was cursing at a pedestrian crossing the street using vulgar language. I arrived to DC much later than anticipated.
  • Posted on: 2016-03-29
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: saqueena shand
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I recommend this bus!
awesome staff and awesome deals. only issue is sometimes you book a bus that says it has wifi and power outlets to get on the bus and it doesn't sometimes.
  • Posted on: 2016-03-29
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Karen linen
  • Star ratings:
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I recommend this bus!
They were very rude to me ! They had me standing I the rain with my kids ! Next time I will travel mega bus !
  • Posted on: 2016-03-28
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Charles
  • Star ratings:
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I recommend this bus!
Great Ride
  • Posted on: 2016-03-28
  • Depature: Washington, DC
  • Arrival: Richmond, VA
  • Name: Ranjita
  • Star ratings:
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I recommend this bus!
I catched the wrong bus and I realized when we were Halfway to the destination but as soon as I told the driver he managed the different bus for me and got me to the right place . Thankyou very much :)
  • Posted on: 2016-03-27
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Lucinda Hampton
  • Star ratings:
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I recommend this bus!
The best ride for a great price
  • Posted on: 2016-03-27
  • Depature: Baltimore, MD
  • Arrival: New York, NY
  • Name: Tonia
  • Star ratings:
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I recommend this bus!
The drivers language was not professional at all. His choice of vocabulary with a fellow associate was disturbing. Young children, and women were on this bus and subjected to this, if they sat near the front. Must DO BETTER!!!
  • Posted on: 2016-03-26
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Charles
  • Star ratings:
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I recommend this bus!
It was a long trip almost 6 hours
  • Posted on: 2016-03-24
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Omanthis Jordan
  • Star ratings:
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I recommend this bus!
I think the bus going and coming to Richmond Virginia was to long the driver coming up kept stopping...to me it alone takes 5 hour to get to Virginia and back to New York City...maybe 6 the most....it would be nice if the bus keep it moving and let stopping.....
  • Posted on: 2016-03-24
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Feleke Wodajo
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I recommend this bus!
One short stop in rest area on the way from DC to New York would be very nice.
  • Posted on: 2016-03-24
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Chenli Mo
  • Star ratings:
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I recommend this bus!
Comfortable experience and nice staff, will come again!
  • Posted on: 2016-03-23
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Bryan Eley
  • Star ratings:
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I recommend this bus!
Great company, prompt and reliable!
  • Posted on: 2016-03-22
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Henrietta Davis
  • Star ratings:
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I recommend this bus!
The price is very good. Buses depart on time but coming from NY late. But not too late. Drivers are effective. Never felt scared. Bus very clean did not use bathroom. The only negative is the riders are rude. Lots of talking loud in cell phones and foul language. But over all for the price taking a trip from Richmond to NY it's worth it.
  • Posted on: 2016-03-21
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Christine
  • Star ratings:
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I recommend this bus!
Did not really appreciate being told by the lady with the clipboard where to sit, but overall quiet and efficient trip.
  • Posted on: 2016-03-21
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Idesha Palmer
  • Star ratings:
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I recommend this bus!
It was very inconvenient because of a fight on the bus, people had loud music,the chairs was not working properly and the bus driver ignored all questions and was not polite at all,plz make improvements
  • Posted on: 2016-03-21
  • Depature: Baltimore, MD
  • Arrival: New York, NY
  • Name: Molly
  • Star ratings:
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I recommend this bus!
Bathroom was not clean, need to supply hand sanitizer. Also, driver should state rules to passengers such as "no playing music without headphones" & "keep phone calls to a minimum"~ remind passengers to be respectful of the others. There were more than one passengers playing their music & passengers on long phone calls. Thanks.
  • Posted on: 2016-03-20
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Nilang
  • Star ratings:
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I recommend this bus!
Everything is ok. Except, I can't figure out why it waited 45 mins at DC. Ultimately, delayed arrival to New York by 45 mins. This is very unusual and happed first time in last 4 hours of journey with Carrier.
  • Posted on: 2016-03-20
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Nicole Warr
  • Star ratings:
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I recommend this bus!
My driver was very professional and was always in control
  • Posted on: 2016-03-20
  • Depature: New York, NY
  • Arrival: Baltimore, MD
  • Name: Katherine
  • Star ratings:
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I recommend this bus!
I was a loyal Megabus rider, but will now go to Goto! Great location for stops. Only wish there was parking at Baltimore stop. Wish there was Wifi and power connection on the bus.
  • Posted on: 2016-03-17
  • Depature: Richmond, VA
  • Arrival: Washington, DC
  • Name: Timnit Belay
  • Star ratings:
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I recommend this bus!
The buses lately haven't had working outlets
  • Posted on: 2016-03-16
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Zandro Galolo
  • Star ratings:
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I recommend this bus!
I enjoyed my travel going back to New York ,.
  • Posted on: 2016-03-16
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Feleke Wodajo
  • Star ratings:
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I recommend this bus!
One stop on the way would be appreciated
  • Posted on: 2016-03-16
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Feleke Wodajo
  • Star ratings:
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I recommend this bus!
Excellent
  • Posted on: 2016-03-15
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Pam
  • Star ratings:
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I recommend this bus!
Safe driving on time very fast
  • Posted on: 2016-03-15
  • Depature: Baltimore, MD
  • Arrival: New York, NY
  • Name: Kristin
  • Star ratings:
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I recommend this bus!
Bus location is poorly advertised!!!
  • Posted on: 2016-03-14
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Dale Scott
  • Star ratings:
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I recommend this bus!
We need to get an express bus from Richmond to NYC
  • Posted on: 2016-03-14
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Otaigbe Irusota
  • Star ratings:
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I recommend this bus!
Everything was almost perfect! Please keep it up. Comfort and amenities is 4 stars only because your when I accessed the Map application on my phone with your WiFi, the location was permanently showing as Penn Station. Grateful if you could correct that, so passengers can track their progress on the journey. All the best
  • Posted on: 2016-03-14
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Christabell Clay
  • Star ratings:
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I recommend this bus!
Very unprofessional Bus Driver. Stopping in the middle of customers trip to get him a coffee when we're already a hour and a half behind. When we arrive at our destination at 6pm instead of 3:30 we don't revive a apology or any future accomendations. Will not refer this company to anyone who has a schedule to keep.
  • Posted on: 2016-03-14
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Zandro Galolo
  • Star ratings:
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I recommend this bus!
Some drivers are on cellphone talkiing while drving , hands-free but it is still very annoying to the passegers because of the noise ,.
  • Posted on: 2016-03-13
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: TJ Murphy
  • Star ratings:
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I recommend this bus!
People were singing on the bus to there own music, speaking loudly on the phone, people who had there ringtones on and it going off the whole ride and on top of that the bus driver started singing loudly for the last hour. They did offer free movies which was great but everything else made the trip miserable
  • Posted on: 2016-03-12
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Jeffrey Allwn
  • Star ratings:
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I recommend this bus!
Need power outlets to have power to view the free movies you offer. But best in class for comfort.
  • Posted on: 2016-03-12
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Adela Campuzano
  • Star ratings:
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I recommend this bus!
Seats are too narrow n not much space to back your seat. Outlet in some seats only, not in all
  • Posted on: 2016-03-11
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Charmaine g
  • Star ratings:
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I recommend this bus!
The guy who accepted the. Tickets was the most easiest and friendliest
  • Posted on: 2016-03-09
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Editha
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I recommend this bus!
Bus is on time our driver coming back Home to Washington Dc is great Driver i give him 5 star but the driver going to New York Just 2 star
  • Posted on: 2016-03-09
  • Depature: Rockville, MD
  • Arrival: New York, NY
  • Name: Tam Vo
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I recommend this bus!
Verry good i like it
  • Posted on: 2016-03-08
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Courtney Harriso
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I recommend this bus!
The driver was a bit rude. Told the guy that eating McDonalds on the bus was not permitted however he was talking on the phone while driving which I know is definitely not permitted. Set an example instead of being a hippocrite. Also think he left someone behind who was running towards the bus at the Deleware house.
  • Posted on: 2016-03-07
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: RLC
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I recommend this bus!
The passengers were using cellphones and having very loud and explicit conversations that the driver never address. There was a clear language barrier.
  • Posted on: 2016-03-07
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Rickelle Folk
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I recommend this bus!
I left DC on Thursday (3/3) on the 4pm bus. When we got to Baltimore, the driver left the bus for in the parking lot where passengers are picked up and disappeared for about 10 minutes and then once we left the Baltimore parking lot, the bus driver kept stopping and asking people in cars and walking if they need a bus ride to New York.
  • Posted on: 2016-03-07
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Dale Scott
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I recommend this bus!
Would be nice to have an express bus sometimes to and from NYC
  • Posted on: 2016-03-07
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Dale Scott
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I recommend this bus!
It would be nice if there could sometimes be an express bus to and from NYC
  • Posted on: 2016-03-06
  • Depature: Baltimore, MD
  • Arrival: New York, NY
  • Name: kasie
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I recommend this bus!
On my way back from NY I caught the 4:30 bus on Sunday bus #90 and the bus driver was very rude! I had a lot of items in my hand and he refused to help me with my suitcase that was placed underneath the Bus. He was extremely rude!
  • Posted on: 2016-03-06
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Sakinah
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I recommend this bus!
Very nice ride. Clean. Will use again.
  • Posted on: 2016-03-06
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: matthew
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I recommend this bus!
Brand new bus and t was beautiful
  • Posted on: 2016-03-01
  • Depature: Washington, DC
  • Arrival: Richmond, VA
  • Name: Peter Uetz
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I recommend this bus!
Great driver on my trip (Feb 29, 8 pm DC to Richmond, VA), which is unfortunately not always the case. He not only made up half an hour but was also quiet (using headsets and did not talk). Some drivers talk on their phones for hours, use loud radio etc. Pleasantly surprised this time. Give him a hug!
  • Posted on: 2016-02-27
  • Depature: New York, NY
  • Arrival: Baltimore, MD
  • Name: Leticia
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I recommend this bus!
The experience was good. Ride was smooth and quick with no stops which I liked. I also like that they pick you up where they say and also drop you off where it says on the schedule not somewhere else. I very much enjoyed the ride.
  • Posted on: 2016-02-22
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Julia Campbell
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I recommend this bus!
You da best bus
  • Posted on: 2016-02-22
  • Depature: Richmond, VA
  • Arrival: Washington, DC
  • Name: Timnit Belay
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I recommend this bus!
The ticket man seemed very angry that I had an E ticket rather than a printed one. He kept telling me next time I NEED print out.
  • Posted on: 2016-02-22
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Chasity rodrigue
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I recommend this bus!
The driver of this coach was very rude and driving wrecklessly. My past few experiences may force me to begin using a different bus company.
  • Posted on: 2016-02-20
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: adanna Smith
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I recommend this bus!
Great experience
  • Posted on: 2016-02-20
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Anita
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I recommend this bus!
The online process is easy.
  • Posted on: 2016-02-18
  • Depature: Baltimore, MD
  • Arrival: New York, NY
  • Name: Shiva Narooienez
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I recommend this bus!
I was at the station location on my ticket about half an hour before the departure time. I went all around the area that is a really large area looking for a sign but didn't find any sign showing that Eastern Bus will stop there. I tried to contact Eastern Office, but it was closed. Based on the address on my ticket, 5400 O'Donnell St (in front of Truck Wash), I stayed there waiting for the bus. There was another passenger that had the ticket from another agency at the same time (4:20 am) the driver called him and told him that he will going to be late about 5 minutes. I wished I had my ticket with them because they seem very responsible and caring. Around 4:25 I saw a bus and ran toward it. The driver told me that it's not from Eastern. Then I saw another bus with Eastern logo getting close. I waved my hand to ask the driver to stop but he didn't stop and left. I bought another ticket to New York and when get there went to their office and told them what happened. They said they cannot do anything for that. Then I called their customer service couple of times. All but the last one reached the voice mail box that was full. Finally when someone picked up the phone, they said the same thing and the people in the office. It was my first time using Eastern service and it was very very bad experience at 4:30 am when you count on them. I won't use Eastern service again and tell this to as many people as I can.
  • Posted on: 2016-02-18
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Vampires In Virg
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I recommend this bus!
Bus was very clean. Mike, the driver, kept the bus quiet and orderly. The seats were not very comfortable for us tall vampires.
  • Posted on: 2016-02-18
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Jeff Grant
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I recommend this bus!
Plugs and lighting didn't work on bus back to NYC
  • Posted on: 2016-02-17
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Barbara Langhorn
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I recommend this bus!
Seats were to close and the WiFi sucked. Been traveling with you for a long time. The seats were so close I couldn't stretch my legs. I'm only 5'3. The WiFi used to be so good. I couldn't log on to my IPad. A lot of people were talking about it. I feel comfortable with this company. I never complain.
  • Posted on: 2016-02-16
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Hailey Smith
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I recommend this bus!
The bus driver didn't communicate anything with us. We stopped and let people off at a place that wasn't even scheduled. We arrived at our final destination almost an hour after we were supposed to. We stopped at a rest stop and the driver didn't even tell us how long we had. It was not a good trip and I will not be riding with Eastern again.
  • Posted on: 2016-02-16
  • Depature: New York, NY
  • Arrival: Baltimore, MD
  • Name: Karen Edmonds
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I recommend this bus!
The bathroom had no tissue and it was dirty but the driver did stop for us to use the facilities. Overall I ENJOYED MY RIDE
  • Posted on: 2016-02-16
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Denise Chavez
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I recommend this bus!
Great ride
  • Posted on: 2016-02-16
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: alex
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I recommend this bus!
Staff was very unfriendly and disrespectful.
  • Posted on: 2016-02-16
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Latanya Simpson
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I recommend this bus!
The driver was very informative and accommodating-he even let customers with children get on first. However, no WiFi and not all seats had outlets (as advertised ).
  • Posted on: 2016-02-15
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Jigjiddorj
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I recommend this bus!
Very nice!
  • Posted on: 2016-02-15
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Lisa Brown
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I recommend this bus!
It was cold as an abandoned building
  • Posted on: 2016-02-15
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Sophia Kish
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I recommend this bus!
i had purchased bus tickets for the wrong date, but the staff in china town were awesome directing me how to change my tickets and getting us onto new york on time.
  • Posted on: 2016-02-15
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Oksana
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I recommend this bus!
Very cold on the bus. Heat was not on and it was 18 F outside.
  • Posted on: 2016-02-15
  • Depature: Washington, DC
  • Arrival: Richmond, VA
  • Name: Nyesha
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I recommend this bus!
Always get to my destination at the exact given arrival time if not early.
  • Posted on: 2016-02-15
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Lakisha Chambers
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I recommend this bus!
Should make sure all your buses have a 15-20 min stop
  • Posted on: 2016-02-14
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: ramy
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I recommend this bus!
The power supply in whole bus is not working ....
  • Posted on: 2016-02-13
  • Depature: New York, NY
  • Arrival: Rockville, MD
  • Name: Zhou Lin
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I recommend this bus!
The bus departed late more than half hour. Bad manner of staff from this company.
  • Posted on: 2016-02-13
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Philip Jeng
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I recommend this bus!
Very fast and efficient
  • Posted on: 2016-02-13
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Jon
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I recommend this bus!
Need to adjust arrival times for the trip. Each time I take it, the time is off by at least an hour
  • Posted on: 2016-02-13
  • Depature: Richmond, VA
  • Arrival: Washington, DC
  • Name: Timnit Belay
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I recommend this bus!
Terrible experience
  • Posted on: 2016-02-12
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Bryan Eley
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I recommend this bus!
Very easy process!
  • Posted on: 2016-02-12
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Orbs
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I recommend this bus!
I was waiting to pick up my son. The bus was 45mins late and there was no way for me to find out. The man in the office in Richmind didn't know and the tracking option on the website just said 'scheduled' when I checked the status. My son does not have a phone.
  • Posted on: 2016-02-12
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Harry
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I recommend this bus!
Great value as always.
  • Posted on: 2016-02-10
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Ashia Boyce
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I recommend this bus!
Outlet did not work during this ride. Otherwise, the bus was prompt and aligned with the schedule.
  • Posted on: 2016-02-10
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Phyllis
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I recommend this bus!
Pleasant from beginning to end.
  • Posted on: 2016-02-09
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Damaly
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I recommend this bus!
The bus driver was quick and safe. The seats were comfortable. The bathroom was clean but no toilet paper. I didn't see an USB cords. The WiFi seems to only work to watch movies they provide for free. The temperature was nicely warm. There are no breaks in this route so you are sitting or sleeping there for 4-5 hours. Overall, a good experience especially because it's so cheap. I would recommend to everyone.
  • Posted on: 2016-02-09
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: KT
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I recommend this bus!
You need to offer refunds and or exchanges if someone was not able to catch the bus. Now my money has gone to waist. I take this bus a lot and as a valued customer I should have been able to reschedule.
  • Posted on: 2016-02-09
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: jahirul Islam li
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I recommend this bus!
Good services
  • Posted on: 2016-02-09
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Devin
  • Star ratings:
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I recommend this bus!
Eastern is hands down the best out of all the Chinatown buses!
  • Posted on: 2016-02-08
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Michael
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I recommend this bus!
Keep up the good work of being on time. Good service and nice staff.
  • Posted on: 2016-02-07
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Harry Oira
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I recommend this bus!
Good trip.
  • Posted on: 2016-02-07
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Christos Alexand
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I recommend this bus!
There were no plugs on the bus to NY. I was counting on it. The bus to DC had double plugs.
  • Posted on: 2016-02-07
  • Depature: Baltimore, MD
  • Arrival: New York, NY
  • Name: Angela
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I recommend this bus!
I am extemely disappointed. My first bus was late and site pick up was not clear. Rhe same thing happen on my return from new york. It appears that the bus was early and site pick up not clearly identified on ticket. Local train drop off on canal st bus pick up ten blocks away. Second pick up listed two different streets for the same time. The inexpensive bus ride cost me 20 for taxi and 79 dollars for a train ticket.I travel once a month to New York. To support a domestic violence no profit organization and thought this could be a viable option.I would like to be refunded.
  • Posted on: 2016-02-06
  • Depature: Richmond, VA
  • Arrival: Washington, DC
  • Name: Timnit Belay
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I recommend this bus!
The DC office is spectacular. They are very informative and friendly. If buses are late, they keep guests informed. I use this service 2 times a week for the last 3 months and I never have an issue.
  • Posted on: 2016-02-06
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Lauren M.
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I recommend this bus!
Anytime I travel to NYC from Richmond, I utilize the services Eastern offers. I've never been dissatisfied!
  • Posted on: 2016-02-05
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Aaron Sutherland
  • Star ratings:
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I recommend this bus!
Driver from NYC to Richmond from 28 Allen St (Mike is his name) He's rude and though he was trying to uphold the rules of the bus, he's very disrespectful, arrogant and discriminating. Very disappointed that we are unable to bring food on the bus, although we stopped at a rest stop, coffee wasn't allowed on the bus - Very inconvenient for a business traveler. Coffee? Really? We were an hour and a half late. We were slated to arrive Richmond at 4am (or so) - we didn't arrive until 5:30. The driver switched with another driver in DC or Baltimore so we had to wait for the other driver to arrive. Overall, this was not a pleasant experience. Pretty disappointed.
  • Posted on: 2016-02-05
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Kathryn Johnson
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I recommend this bus!
Eastern is a Bus company that operates out of 715H Street, Washington DC. This company provide services from Washington DC to New York City, Washington DC to Richmond Virginia, and New York City to Washington DC. I booked my ticket on line, for travel from NYC (in front of Bank America @ 7th Ave & West 33rd Street, at 5:30PM on Monday January 18, 2016. I was directed to choose a date, time, and pick up location. I got to the location and someone with limited English vocabulary advised me to wait. No information was communicated to me by the employees of the company. I was advised by other customers that the bus was full and had no choice but to wait an hour for the next bus. There were no accommodations for anyone with disabilities. In addition, It was 23* outside and felt like 9* and I also have knee issues. Could you please help me to clarify what regulations govern the operations of interstate transportation companies. Respectfully, Kathryn Johnson
  • Posted on: 2016-02-04
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Phil
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I recommend this bus!
Power outlets in each seat would be most appreciated
  • Posted on: 2016-02-02
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Robert Evans
  • Star ratings:
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I recommend this bus!
Bus on time. Staff extremely courteous and driver and staff very professional. Driver's road skills were 5 star.
  • Posted on: 2016-02-01
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Brian Pearce
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I recommend this bus!
Eastern is the cheapest. They make a rest stop about mid-way. Typically are relatively punctual; however, the specific ride I am reviewing was about 25 minutes late for pick-up.
  • Posted on: 2016-02-01
  • Depature: Baltimore, MD
  • Arrival: New York, NY
  • Name: Alethea Best
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I recommend this bus!
The bus location was not where the bus left from. The bus location was 5400 O' Donnell when it should have 5432 O Donell it needs to be corrected as I almost missed my bus.
  • Posted on: 2016-02-01
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: John Lq
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I recommend this bus!
Comfortable. Clean. Not terribly quite. But interesting and completely free of stress. Very kind and polite staff at every point along the way. Thank you.
  • Posted on: 2016-02-01
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: John L
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I recommend this bus!
Wow. I haven't taken the bus in years. But this was so easy, stress-free and affordable, I'm making it my go-to mode for travel to NYC. It literally was about 1/10th the cost of a train and way easier than driving.
  • Posted on: 2016-02-01
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: RYU
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I recommend this bus!
Wifi is a little slow and if you always take the 4pm bus, the movies never change. But, the bus was clean, punctual and the driver only made one 15 minute stop in Baltimore as opposed to other buses where three stops were made. Made it to NYC on time.
  • Posted on: 2016-01-31
  • Depature: Washington, DC
  • Arrival: Richmond, VA
  • Name: Willam July
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I recommend this bus!
I'm rating the "Driver & staff" category as 5 stars primarily due to the driver's courteous behavior and driving skills.
  • Posted on: 2016-01-31
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Felipe
  • Star ratings:
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I recommend this bus!
If a bus is cancelled, you have to notify customers. We had to wait on the cold street over an hour because the bus we were on was canceled. Nobody notified us, and the Eastern person would not explain anything, after arriving 45 minutes past our bus scheduled time. Unacceptable.
  • Posted on: 2016-01-30
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Paul Garraway
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I recommend this bus!
Great and smooth bus ride!!
  • Posted on: 2016-01-30
  • Depature: Richmond, VA
  • Arrival: Washington, DC
  • Name: Timnit Belay
  • Star ratings:
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I recommend this bus!
Great as usual
  • Posted on: 2016-01-29
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Brieanna Dickers
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I recommend this bus!
I really appreciated that the Richmond staff took the time to make sure I was seated in the handicap seat in the front. Also David who works at the DC office was very friendly and checked on me on the bus to make sure that I was ok. I have ridden with your company a few times and I have never had a problem. I also appreciated that the company contacted me by email and phone call about my bus being cancelled on Monday January 25, 2016 due to weather conditions. Most companies would just have you check their website. My only complaint is about the free wifi that only allows you to access movies. On my southbound trip Friday January 22,2016 there was a collection of movies and on my return trip Thursday only Chinese movies were being offered. Free wifi should be just that not limited wifi.
  • Posted on: 2016-01-29
  • Depature: Baltimore, MD
  • Arrival: New York, NY
  • Name: Alexander
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I recommend this bus!
THE BUS NEVER SHOWED UP. I waited for 45 minutes in the snow.
  • Posted on: 2016-01-29
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Aretha
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I recommend this bus!
I was not comfortable at all in the seats.
  • Posted on: 2016-01-29
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Aretha
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I recommend this bus!
There was a passenger playing loud music and I had to ask customer to please use headphones because music was loud. The bus departed at 12:45pm instead of 12pm therefore we didn't reach Washington DC until 5:30pm as oppose to 5pm.
  • Posted on: 2016-01-28
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: audrey
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I recommend this bus!
A very special thanks to GOTOBUS Eastern. During storm JONAS. The first thoughtful thing i appreciated You inform us by email of your cancellation. And my Husband have has a pleasant experience coming back home on the bus. Kudos to this company. Keep the good work up.
  • Posted on: 2016-01-28
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Marolo
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I recommend this bus!
the wi fi link was almost noexistent
  • Posted on: 2016-01-27
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: OMP
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I recommend this bus!
Driver is Very arrogant!!!
  • Posted on: 2016-01-27
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Clement
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I recommend this bus!
Bus broke down in fredricksburg on the way to Richmond.we were stranded for over 3 hours I got picked up by a third party I don't know how long it took to fix the problem . I think the driver tried calling busses in Richmond, DC and NY to pick us up with no luck I don't think it was the drivers fault but he just didn't have many options
  • Posted on: 2016-01-27
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Ralton Brown
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I recommend this bus!
Ride was longer but still a great ride
  • Posted on: 2016-01-27
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Ralton Brown
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I recommend this bus!
It was a great ride
  • Posted on: 2016-01-23
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Richard Sanford
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I recommend this bus!
Coffee had been spilt on the floor and seat by a previous traveler. In DC they said that later on smeone would clean it up as they have the cleaning equipt. I felt it should have been cleaned up at the DC point so as not to have passengers near spilt coffee and an inusable seat. Perhaps the DC office should have some emergency cleaning supplies such as mops, broms, paper towels etc. In spite of that one incident the DC people were wonderful, caring and very courteous. I also had to cancel a previous ride and this company was right on it. Hats off to them.
  • Posted on: 2016-01-23
  • Depature: Richmond, VA
  • Arrival: Washington, DC
  • Name: Timnit Belay
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I recommend this bus!
I use this bus service weekly and I am very satisfied with their services.
  • Posted on: 2016-01-21
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Lakesha Wright
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I recommend this bus!
This bus ride was very nice, we My daughter would want it in camo...
  • Posted on: 2016-01-20
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Lakesha Wright
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I recommend this bus!
This was one of the best trips ever. Thank you gotobus.com
  • Posted on: 2016-01-19
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Tarek
  • Star ratings:
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I recommend this bus!
Been taking the bus now since September, from NY to RIC. I find it convenient and timely.
  • Posted on: 2016-01-19
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Monique Hodge
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I recommend this bus!
I purchased two(2) roundtrip tickets from New York to Richmond Va. However there was no wifi or heat on either bus.
  • Posted on: 2016-01-19
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Chrystan
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I recommend this bus!
Not enough leg room
  • Posted on: 2016-01-19
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: CHERYSE
  • Star ratings:
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I recommend this bus!
I have been riding the Eastern Shuttle since it opened up it DC 7th St location. I am very happy with the service and will continue to use Eastern just about every 2 weeks cause I travel back and forth quite frequently.. I love Eastern
  • Posted on: 2016-01-19
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Guinevere Mills
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I recommend this bus!
This is the 2nd trip from Virginia that did not end at the Allen St.station as tequested. After 34th st.the final stop would be at Canal St. 5 blocks from Allen St. station. This was not made known until at 34th St. Also to arrive in New York early, there was no rest stop made. Therefore arriving in New York an hour earlier. Again, there was no mention of this decision.
  • Posted on: 2016-01-18
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: K Johnson
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I recommend this bus!
The trip to NY was okay. However, the return trip was a totally different story. I booked my ticket on line, for travel from NYC (in front of Bank America @ 7th Ave & West 33rd Street, at 5:30PM on Monday January 18, 2016. I was directed to choose a date, time, and pick up location. I got to the location and someone with limited English vocabulary advised me to wait. No information was communicated to me by the employees of the company. I was advised by other customers that the bus was full and had no choice but to wait an hour for the next bus. There were no accommodations for anyone with disabilities. In addition, It was 23* outside and felt like 9* and I also have knee issues.
  • Posted on: 2016-01-17
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Jaime Roberto
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I recommend this bus!
I've used other bus lines before.. but using gotobus was was cheaper even at the last minute... Easy to buy the tickets...Easy to check in... Ride was equal or better than other lines... I will be using the gotobus app again and often.
  • Posted on: 2016-01-17
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Lailah Harrigan
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I recommend this bus!
I'm very impressed with Gotobus. However, because of the rain on Friday, my arrival into Richmond,VA was delayed 45 min. Driver needs to communicate better with passengers on bus when change in time. I like the fare is very resonable. Thank you!
  • Posted on: 2016-01-17
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Seoyoung Jang
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I recommend this bus!
The reading light was broken and kept flickering during the duration of the ride
  • Posted on: 2016-01-15
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Byran McElderry
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I recommend this bus!
The ride was smooth and the price's r INSANELY CHEAP
  • Posted on: 2016-01-15
  • Depature: New York, NY
  • Arrival: Rockville, MD
  • Name: Eileen Stipanovi
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I recommend this bus!
All around good trip. Wish there was overnight parking in Rockville.
  • Posted on: 2016-01-15
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Heaven Belton
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I recommend this bus!
This bus is never on time when I am coming home from New York! It's sad!
  • Posted on: 2016-01-13
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Jennifer
  • Star ratings:
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I recommend this bus!
Loyal points are too high to really access how to use them. If a bus is actually late or does not show up no one at Eastern replies to the emails or you cannot speak to a representative at Eastern what so ever to receive a reschedule another bus trip. However, Eastern has improved its services greatly.
  • Posted on: 2016-01-12
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Vikkitti Johnson
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I recommend this bus!
I really enjoyed riding with you all 💕💕
  • Posted on: 2016-01-12
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Scott
  • Star ratings:
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I recommend this bus!
bus bathroom needed a clean up job ... far worse than BestBus
  • Posted on: 2016-01-12
  • Depature: Richmond, VA
  • Arrival: Washington, DC
  • Name: kay8526@gmail.co
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I recommend this bus!
The bus was clean and comfortable. This has been a good service so I will continue to take it.
  • Posted on: 2016-01-11
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Sandeep Mahurkar
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I recommend this bus!
Overall Very satisfied. I will surely recommend others to use this service.
  • Posted on: 2016-01-11
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Ahmed
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I recommend this bus!
Terrible service. The ticket collector and people at the station were incredibly rude. I wouldn't recommend Eastern to any of my friends.
  • Posted on: 2016-01-11
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Courtney
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I recommend this bus!
I missed the bus by seconds and no one came back for me so I had to spend more money to buy another ticket. very rude people I encountered during my experience
  • Posted on: 2016-01-11
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Nicole
  • Star ratings:
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I recommend this bus!
WiFi didn't work
  • Posted on: 2016-01-10
  • Depature: Richmond, VA
  • Arrival: Washington, DC
  • Name: Oritsegbubemi Nd
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I recommend this bus!
Low price was a plus and the bus was fine so I'd definitelyuse the sent vice again.
  • Posted on: 2016-01-10
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Bashirat Are
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I recommend this bus!
I only don't like the fact that the customerror service is terrible
  • Posted on: 2016-01-09
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Charmelia Ford
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I recommend this bus!
I never made the bus and no refund was given
  • Posted on: 2016-01-08
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Diamonique
  • Star ratings:
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I recommend this bus!
Great service!
  • Posted on: 2016-01-07
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Joey Bell
  • Star ratings:
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I recommend this bus!
The internet was bad both there and back. The bus I took to NY was not clean, the bus I took back to Richmond was very nice.
  • Posted on: 2015-12-23
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Anthony McKoy
  • Star ratings:
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I recommend this bus!
It was a very comfortable trip
  • Posted on: 2015-12-22
  • Depature: New York, NY
  • Arrival: Rockville, MD
  • Name: Robert Lasky-Dav
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I recommend this bus!
Unfortunately our driver was very reluctant to advise us when asked of our next stop and likely arrival time at our destination in Rockville. I asked twice during the trip and did not get a response. I wanted to be able to let the people picking us up at Rockville know roughly what time to meet us. As it was the driver ended up by-passing Rockville and going straight to DC before turning around and returning to Rockville. I am sure Rockville should have been before DC. On the positive, we were picked up on time in New York.
  • Posted on: 2015-12-22
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Andrew Simon
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I recommend this bus!
One of the best bus rides ever.
  • Posted on: 2015-12-15
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Ashia Boyce
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I recommend this bus!
Got in 30 minutes early!
  • Posted on: 2015-12-15
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Prem
  • Star ratings:
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I recommend this bus!
Good
  • Posted on: 2015-12-14
  • Depature: New York, NY
  • Arrival: Rockville, MD
  • Name: christiane millo
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I recommend this bus!
we arrived at 10:00 pm. during all the way, the individual light were turn off. We were in the black night. sorry for these comments.
  • Posted on: 2015-12-14
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: James Grimaldi
  • Star ratings:
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I recommend this bus!
I showed up, checked in, was given numbers for our 3 seats, but when we arrived, the driver said he had sold our seats to someone else. Though I was already on the bus, he kicked me off.
  • Posted on: 2015-12-14
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Iyana
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I recommend this bus!
Upon arriving on the bus, there wasn't any outlets to charge my phone. The bus driver made one too many stops and the wait was either 10 or 15 mins.
  • Posted on: 2015-12-14
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Kim Axler
  • Star ratings:
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I recommend this bus!
Really clean bus ! Good driver !!
  • Posted on: 2015-12-14
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Candis oxendine
  • Star ratings:
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I recommend this bus!
My experience with Eastern was great!! Than kyou
  • Posted on: 2015-12-14
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Bisi
  • Star ratings:
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I recommend this bus!
There was heavy traffic in NYC yesterday, I knew there was a huge chance that I would miss my bus so I tried changing my reservation online but I was unable to. I called Eastern to confirm if whether or not there was space on their 7:30 bus, (since it was no longer an option on gotobus.com) no one answered the phones. I had to take the 10pm bus. Staff was very rude, told me I had to buy a new ticket. I tried to explain the situation and asked if I could pay a standby fee or half the price, but I was dismissed and told to pay $23 if I wanted to get back home. I think this was very rude and unprofessional. Most bus companies such as Megabus, Washington Deluxe and Bolt either allow you on a later bus free of charge or for a small fee. Eastern should learn how to speak to their customers and review their policy for persons who miss their bus. They're all about the money and do not care about their customers.
  • Posted on: 2015-12-14
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: ruchi
  • Star ratings:
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I recommend this bus!
Rude staff. my friend left his camera in the bus. The staff on the phone was rude and non cooperative. When they found the camera the staff asked for 20$ as tip
  • Posted on: 2015-12-14
  • Depature: Rockville, MD
  • Arrival: New York, NY
  • Name: Anssi
  • Star ratings:
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I recommend this bus!
The driver was very rude regarding questions. He brought in the cigarette he was smoking when he went to go check the bus restroom. During the break when he was talking to another person I asked "Excuse me, how long is the break" they yelled "15min!" at me. Two stars because driving was still good. When I told the driver that I was getting off when he was outside smoking a cigarette, he gave me a rude look while he opened the cargo door. I just didn't understand where the rude attitude was coming from..
  • Posted on: 2015-12-14
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Iva
  • Star ratings:
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I recommend this bus!
I was very pleasantly surprised! Everything worked perfectly, really clean and fast, lot of space.
  • Posted on: 2015-12-14
  • Depature: Baltimore, MD
  • Arrival: New York, NY
  • Name: Erika
  • Star ratings:
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I recommend this bus!
Good service
  • Posted on: 2015-12-14
  • Depature: New York, NY
  • Arrival: Baltimore, MD
  • Name: Erika
  • Star ratings:
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I recommend this bus!
Really good service!
  • Posted on: 2015-12-13
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Geoffrey Wolson
  • Star ratings:
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I recommend this bus!
It was fine.
  • Posted on: 2015-12-12
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: KIN MENG KENNY L
  • Star ratings:
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I recommend this bus!
Seats do not recline that much. Bus stopped too many times, wasting a lot of time, not like the bus from Richmond to NYC, 5.5 hours reached NYC was awesome. Bus from NYC to Richmond needs to improve.
  • Posted on: 2015-12-12
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Christian Shaw
  • Star ratings:
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I recommend this bus!
Gotobus.com was awesome but the Eastern bus didn't stop in the specified location and I had to walk with the baggage.
  • Posted on: 2015-12-11
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Ronald Loredo
  • Star ratings:
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I recommend this bus!
The driver was very strict, I felt like I was traveling in a military bus.
  • Posted on: 2015-12-11
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Darryl Mcneil
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I recommend this bus!
I find that Eastern bus service to. and from NY to D.C. is very convenient for me as long as I purchase my trips online. t
  • Posted on: 2015-12-10
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: albert lott
  • Star ratings:
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I recommend this bus!
Very enjoyable experience. Driver kind and professional. His driving was superb.Suggestion: a light in bathroom,let us know abt plug availability.Question: Is it possible toabout rest stops before leaving.
  • Posted on: 2015-12-09
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Jelean
  • Star ratings:
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I recommend this bus!
Eastern has become one of my favorite bus companies! They have made some wonderful changes over the years. The buses are cleaner and more comfortable. The convenience of electric outlets make using any electric device easier, without having to worry about the device "dying." The drivers and staff at the Allen Street office are waaaaaaay nicer than they used to be, so I appreciate the new level of customer service they have provided. They are normally on time, though this last experience left me over 30 minutes late to my destination. Nonetheless, the traffic played a small role in the tardiness. Overall, Eastern is always my first choice when traveling. I wish they had a bus leaving from Brooklyn, like Washington Deluxe, but Eastern has a slew of different busses leaving at different times, which makes up for me having to cross the bridge to get to the bus station. Eastern is awesome!
  • Posted on: 2015-12-09
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Daniel
  • Star ratings:
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I recommend this bus!
I've had this driver before and he's the best. ALthough there were problems in DC (repaving the street where they normally load, he and the person from the office who checked us in dealt with it pretty well. Left a little late but made good time and arrived on time.
  • Posted on: 2015-12-09
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Daniel
  • Star ratings:
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I recommend this bus!
Everything was great on this trip. No stop at rest area on the way down, though.
  • Posted on: 2015-12-09
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Daniel
  • Star ratings:
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I recommend this bus!
Driver left late, but made up time and arrived not too late.
  • Posted on: 2015-12-09
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Daniel
  • Star ratings:
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I recommend this bus!
Driver didn't permit riders in front two seats. Trip still pleasant.
  • Posted on: 2015-12-09
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Daniel
  • Star ratings:
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I recommend this bus!
All good would recommend
  • Posted on: 2015-12-09
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Daniel
  • Star ratings:
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I recommend this bus!
No power for computer or cell phone on this trip
  • Posted on: 2015-12-09
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Jyothiprakash Ke
  • Star ratings:
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I recommend this bus!
Awesome!!!
  • Posted on: 2015-12-08
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Daan Wallis
  • Star ratings:
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I recommend this bus!
WiFi didn't work
  • Posted on: 2015-12-08
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: diana
  • Star ratings:
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I recommend this bus!
From rich to nyc, there was a ruckus with the staff toward a passenger. Too much derogatory behavior. The bus was dirty. Not all seats adjusted. The price ok, but idk about recommendations.
  • Posted on: 2015-12-08
  • Depature: New York, NY
  • Arrival: Rockville, MD
  • Name: Stella Woo
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I recommend this bus!
No details on the website. Who expected to go to DC after rockville on the way to new york. And coming down to rockville, supposedly arrived at 9pm.we got to the place around 10pm. No one said sorry or what so ever. I won't take this bus. And there is one passager put the phone volume up, the driver didn't ask to put it down. Pretty loud. 3. There is no toilet paper in the small toilet. What???
  • Posted on: 2015-12-08
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Renee Campble
  • Star ratings:
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I recommend this bus!
We stopped at the rest stop the electric strip worked it was a great experience again.
  • Posted on: 2015-12-08
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Aya Pritchard
  • Star ratings:
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I recommend this bus!
The driver told me no food or drink are allowed to bring in the bus in very unfriendly manner. Why food and drinks are not allowed. In New York, the Chinese guy who check tickets is very unfriendly too. I am hesitant to use Eastern next time.
  • Posted on: 2015-12-07
  • Depature: New York, NY
  • Arrival: Baltimore, MD
  • Name: ISAAC BURAK
  • Star ratings:
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I recommend this bus!
it can be better
  • Posted on: 2015-12-07
  • Depature: Baltimore, MD
  • Arrival: New York, NY
  • Name: ISAAC BURAK
  • Star ratings:
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I recommend this bus!
NOT BAD ... BUT IT CAN BE BETTER ..!
  • Posted on: 2015-12-07
  • Depature: New York, NY
  • Arrival: Rockville, MD
  • Name: Wai Tip
  • Star ratings:
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I recommend this bus!
The Gentleman in Allen Street to collect the ticket is very rude and no manner. The Driver (4:00) is no manner and very rude. The Tolit is very dirty and sting. I took the Bolt bus from MD to NY.. The driver and bus and the tolit is very nice and clean. If the Chinese owner really want to get more business then they have to train the Staff and the driver... I know a lot of Chinese got no choice but now we do have a lot of buses and if the Chinese owner can not change the bad things... Then I think the other buses can get the business from Eastern Bus. Please take this serious and I really want the Chines Owner (I am Chinese too). can run the business more successfully. Thanks for your consideration.
  • Posted on: 2015-12-07
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Ryan ramjit
  • Star ratings:
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I recommend this bus!
Great service
  • Posted on: 2015-12-07
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Luke LaLiberte
  • Star ratings:
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I recommend this bus!
No outlets. In today's era these have stopped being a bonus and more like a requirement unfortunately.
  • Posted on: 2015-12-07
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Kisha
  • Star ratings:
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I recommend this bus!
The driver was EXTREMELY RUDE and he drove a little reckless. He made the trip very unpleasant in the beginning with the way he talked to us and every turn seemed like we were going to flip over. He weaved in and out of traffic and got into a few honking battles with some 18 wheelers. The Wi-Fi was not actual Wi-Fi, just a connection to some foreign movies. No outlets as promised. Other than the bus driver, the bus was very clean and check in was a breeze.
  • Posted on: 2015-12-07
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Elizabeth Bowles
  • Star ratings:
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I recommend this bus!
The bus was clean with Wifi and plugs wiring. The bus was overbooked and some people had to stay behind. The bus company handled it well.
  • Posted on: 2015-12-06
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Kelvin Beard
  • Star ratings:
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I recommend this bus!
No wifi.
  • Posted on: 2015-12-06
  • Depature: Baltimore, MD
  • Arrival: New York, NY
  • Name: Angela Thiess
  • Star ratings:
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I recommend this bus!
Bus was 2 minutes early.
  • Posted on: 2015-12-06
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Carly Feiner
  • Star ratings:
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I recommend this bus!
I was scheduled to be on a 7:00am bus from DC to NYC and the bus never showed up. I was outside at the stop at 6:30 and waited until 7:30. I was unable to reach the bus company with the number provided as it kept saying "voicemail is full." After waiting in the cold for an hour I scheduled with a different bus company and left. Since I have still not been able to reach anyone I have contacted my bank to reverse the charges for my trip. I will not be using this company again and would not recommend it to anyone under any circumstance.
  • Posted on: 2015-12-06
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Elizabeth Bowles
  • Star ratings:
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I recommend this bus!
The bus was clean for the most part. The plugs and wifi didn't work on this bus though. The staff was very friendly, helpful and why I would use Eastern again.
  • Posted on: 2015-12-06
  • Depature: New York, NY
  • Arrival: Baltimore, MD
  • Name: Shanthi Ramansth
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I recommend this bus!
The dropping place in Baltimore is a parking lot. No one is available for me to wait till the uber arrived. Taxi'service were charging more knowing the place.
  • Posted on: 2015-12-06
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: GeQuan Crews
  • Star ratings:
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I recommend this bus!
They're the best transportation there is! This company makes greyhound look like trash!
  • Posted on: 2015-12-05
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Di Wu
  • Star ratings:
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I recommend this bus!
No rest stop
  • Posted on: 2015-12-05
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Martha Dominguez
  • Star ratings:
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I recommend this bus!
At one point a passenger asked the driver to stop because he felt the driver was wheeling around. I did not feel that way, but the driver was going very fast. We stopped for an unplanned 10 minutes (which turned into 20). Afterwards, the driver turned up the heat. I tried to speak to him and he ignored me. Very rude.
  • Posted on: 2015-12-05
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Ciara
  • Star ratings:
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I recommend this bus!
The last time I rode the Eastern coach, was the Sunday after Thanksgiving (Nov 29th)... It was certainly an experience. It showed me once again how unorganized cheaper ticketed companies are. The driver handled the situation well... But the one of the men checking the confirmation numbers need to do a better job at keeping charge of the crowd they create. That night a huge crowd tried to mosh pit one another so they would find a seat for sure. There are clearly confirmation numbers given out at the time of purchase. Which would indicate to the buyer you have a secure place through their travel service. Now if that person holding a particular confirmation number does not show, that should be decided after everyone who has already purchased a ticket. There was a time before this I was able to resell my ticket because of a non fund policy. Which is ludicrous because the men were going to resell my confirmation number if I didn't show up anyway! David Wang/Wong, sir, please think about crowd control and not just making money. Some people do care about their safety and do not want to have to step outside their normal character to defend themselves against rowdy customers. No one really wants to go to jail or have to fight some one off because of a bus ticket!
  • Posted on: 2015-12-05
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Brittany Nalbach
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I recommend this bus!
Bus was clean and seemed to be new. It had power outlets every other row, which are extremely usefull for long rides. The staff was friendly and the ride was a bot longer than expected, but that was because of traffic! Have ridden with them multiple times and highly recommend!
  • Posted on: 2015-12-04
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Marina
  • Star ratings:
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I recommend this bus!
There should be more organization with the seats.... although there was a lot of available seats, I had to seat apart of my husband because people travelling alone got 2 seats row. The staff was not friendly and the wi-fi was not working properly.
  • Posted on: 2015-12-04
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Samantha McCarth
  • Star ratings:
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I recommend this bus!
Bus was 30 minutes late, no information provided by staff on hand. The bus was listed as having charging stations, which it did not have in any seats, and for a 5 hour ride this is necessary for many people. There were also individuals smoking in the bathroom, causing the bus to reek of smoke, which staff did nothing about. The bus driver was on the phone for the majority of the trip which is exceedingly unsafe.
  • Posted on: 2015-12-04
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Tonya Shorter
  • Star ratings:
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I recommend this bus!
love traveling with Eastern bus line it is so convenient.Thanks again, For your services,
  • Posted on: 2015-12-04
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Renee Campble
  • Star ratings:
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I recommend this bus!
It's very uncomfortable when your stuck sitting for hours.. The bus must Stop for a Break so People can take a Small Break.. Electric Stripe Did Not Work..
  • Posted on: 2015-12-04
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Kelvin Beard
  • Star ratings:
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I recommend this bus!
No accessories charging outlet. No wifi. Movie wifi boring.
  • Posted on: 2015-12-03
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Durrell brown
  • Star ratings:
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I recommend this bus!
Totally impressed with my trip from DC to NYC. Punctuality and professionalism A+. ... Thank YOU
  • Posted on: 2015-12-03
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Kelvin Beard
  • Star ratings:
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I recommend this bus!
The toilet's door lock was broken. The door kept swinging open and shut. Also the passenger seat was loose and it kept moving creating an UNSAFE and uncomfortable situation.
  • Posted on: 2015-12-03
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: fadell
  • Star ratings:
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I recommend this bus!
it's cool seriously its not forever only 5 hours so general its cool
  • Posted on: 2015-12-03
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Cia
  • Star ratings:
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I recommend this bus!
There were no outlets for the passengers on this bus. The restroom got backed up less than halfway through the trip and the toilet paper ran out earlier than that. While the seats were comfortable, the heat wasn't turned on until halfway into the trip so no one could remove their coats for nearly 3 hours. I was very disappointed with my trip experience from Richmond, VA.
  • Posted on: 2015-12-02
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Zoraida Davus
  • Star ratings:
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I recommend this bus!
Everything was fine
  • Posted on: 2015-12-02
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Kelvin Beard
  • Star ratings:
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I recommend this bus!
No plug-in outlets. No wi-fi. Also bus could have been warmer. At our feet was cold.
  • Posted on: 2015-12-01
  • Depature: New York, NY
  • Arrival: Baltimore, MD
  • Name: Ucheoma Echeozo
  • Star ratings:
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I recommend this bus!
On both the departing and returning bus there were no outlets. The wifi was shabby when I used it at the originating station and the Eastern website with the movies had only a select few Chinese language films. The bus was extremely late leaving and arrived an hour and a half later than scheduled and the returning bus was an hour late for departure. It did arrive back to NY only 20mins late however, so I guess I'll give him credit for speed.
  • Posted on: 2015-12-01
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Marios Nikita
  • Star ratings:
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I recommend this bus!
We had about 40 minutes delay in Baltimore. A customer claimed to be on the bus. The driver called the police. The police came, hold the customer back and the bus left for NY.
  • Posted on: 2015-12-01
  • Depature: Baltimore, MD
  • Arrival: New York, NY
  • Name: Ucheoma Echeozo
  • Star ratings:
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I recommend this bus!
On both the departing and returning bus there were no outlets. The wifi was shabby when I used it at the originating station and the Eastern website with the movies had only a select few Chinese language films. The bus was extremely late leaving and arrived an hour and a half later than scheduled and the returning bus was an hour late for departure. It did arrive back to NY only 20mins late however, some guess I give h credit for speed.
  • Posted on: 2015-12-01
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Prem
  • Star ratings:
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I recommend this bus!
Good
  • Posted on: 2015-12-01
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Prem
  • Star ratings:
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I recommend this bus!
Good
  • Posted on: 2015-12-01
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Raymond
  • Star ratings:
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I recommend this bus!
Overall - the experience was good, but the bus driver should improve his people skills. When a dispute between a passenger arises he does taken the easy steps to rectify it and will usually not budge.
  • Posted on: 2015-12-01
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Dominique Cannon
  • Star ratings:
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I recommend this bus!
The bus came extremely late. The lie was long. It was so uncomfortable.
  • Posted on: 2015-12-01
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: GABRIELA B DE LU
  • Star ratings:
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I recommend this bus!
The bus stopped 4 times during the trip (including twice for fuel). And the DC-NY trip took almost 6 hours in total. The electricity plugs did not work, and the driver could barely speak English. Never taking Eastern again.
  • Posted on: 2015-12-01
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Barbara
  • Star ratings:
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I recommend this bus!
I was surprise that the driver didnot make the usual stop on my last ttip.
  • Posted on: 2015-12-01
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Joseph Robinson
  • Star ratings:
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I recommend this bus!
Going to DC trip was horrible as the seats were too close together. Very uncomfortable. Coming back bus stopped at Allen St stop first before going to 34th st, which meant I was 45 minutes late to my stop. And there was no Wifi on the bus coming back to NY. This was my worst experience with this bus and have to reconsider my options in the future. To wind up paying more money (than I usually do) and get bad service is not something I appreciate.
  • Posted on: 2015-12-01
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: RY
  • Star ratings:
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I recommend this bus!
It should not have taken over six hours. We did not need to stop in Baltimore for over 20 minutes, make a rest in Delaware for over 20 minutes and then stop for gas in NJ.
  • Posted on: 2015-12-01
  • Depature: Baltimore, MD
  • Arrival: New York, NY
  • Name: Rosie Cerrone
  • Star ratings:
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I recommend this bus!
The bus was an hour and a half late due to traffic, but I don't think that the driver could really control that.
  • Posted on: 2015-12-01
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: STEVEN
  • Star ratings:
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I recommend this bus!
BUS LEFT LATE DUE TO DRIVER COULD NOT OPEN LUGGAGE DOORS (IT SEEMS THAT IT WOULD NOT OPEN)BUT AFTER 10 MIN. IT DID OPEN.....THIS BUS HAD NO AC OUTLETS WHILE SOME OF YOUR BUSSES DO. ......I DO ENJOY THE FREE WIFI.....OTHER THEN THAT I WOULD SAY THE ALL WAS GREAT
  • Posted on: 2015-12-01
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Kedena Thompson
  • Star ratings:
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I recommend this bus!
We arrived to NY early which is always a plus!
  • Posted on: 2015-12-01
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: larissa
  • Star ratings:
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I recommend this bus!
the bathroom small and its not punctual
  • Posted on: 2015-11-30
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: moshe
  • Star ratings:
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I recommend this bus!
bus smelled highly not recommended
  • Posted on: 2015-11-30
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Kenya Jacobs
  • Star ratings:
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I recommend this bus!
Bus was 1.5 hrs late getting to Richmond. Otherwise comfortable and clean.
  • Posted on: 2015-11-30
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Robyn
  • Star ratings:
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I recommend this bus!
the bus was so late and there was not staff member to keep the line in order. I ended up not using my ticket and taking the train since it was so bad.
  • Posted on: 2015-11-30
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Shereice Hunter
  • Star ratings:
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I recommend this bus!
More buses needed professional staff is needed
  • Posted on: 2015-11-30
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: PB
  • Star ratings:
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I recommend this bus!
This was a round-trip excursion. As a first-time experience, the journey proved to be at best as hoped for The ride was pleasant, comfortable and clean. However, the drivers, seem to never know anything when anyone asks a question and are yelling which is certainly cultural (rude and unprofessional. On a decided non-stop to Richmond, the driver made an unexpected stop of the highway to a convenience market/gas station, and doesn't express to passengers what is going on. Approximately ten minutes, he and his escort both return with carton cigarettes in bags! WTW! On the return, non-stop, the driver does not even stop at a rest stop, to refresh, stretch, food, etc.
  • Posted on: 2015-11-30
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Marie denis
  • Star ratings:
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I recommend this bus!
Service is quick easy and cheap I use them all the time to travel to dc to visit grandchildrens that are extremely flexible
  • Posted on: 2015-11-30
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Regnarian Jenkin
  • Star ratings:
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I recommend this bus!
The customer service level was extremely nasty and negative! The punctuality was lack luster due to the driver of the bus coming and parking around the corner and the staff inside of the waiting area not informing anyone that the bus was there, so myself along with about 10 other hardworking patrons missed our bus and had to wait an extra hour to be placed on a bus to get back from DC to NYC! When asked regarding why no one informed us of the arrival of the bus, we were told that it was a mistake on their behalf and they are sorry, but no type of compensation was even offered. I was late for work due to the incompetence of your staff and for that will NEVER recommend this service to nay of my staff, coworkers, or family, nor friends. You all should be ashamed of yourselves for hiring suck lack luster, unprofessional, unkind staff to operate your business. Shame on you!
  • Posted on: 2015-11-30
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Abby
  • Star ratings:
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I recommend this bus!
Long trip in Tday traffic but bus had good wifi so it was bearable!
  • Posted on: 2015-11-30
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Allison
  • Star ratings:
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I recommend this bus!
no electricity for recharging or for overhead lights. No help putting suitcases in the underbus compartment or taking them out. But On time!
  • Posted on: 2015-11-30
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: seye
  • Star ratings:
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I recommend this bus!
I was surprised to see the bus was overbooked and needed a second bus which came about 30-45 mins later while we waited in line. Also the advertised amenities included plugs and wireless internet but that was not the case.
  • Posted on: 2015-11-30
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Tawanna
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I recommend this bus!
the restroom/bathroom was downright disgusting. there was a large amount of fecal matter (shit) in the toilet. the toilet did not flush at all making it hard to use the bathroom without getting the fecal matter on any part of you. it reeked. it would be nice if the bathroom could be checked before leaving the garage to make sure that everything is in working condition and to have toilet paper.
  • Posted on: 2015-11-30
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Veronica
  • Star ratings:
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I recommend this bus!
Very safe and short trip
  • Posted on: 2015-11-30
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Sherane Dickens
  • Star ratings:
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I recommend this bus!
Bus was late, no wifi and no electrical outlet at the seat
  • Posted on: 2015-11-30
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Lydia Kanuga
  • Star ratings:
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I recommend this bus!
The bus always arrives late and always takes longer than usual to get to the destination. Very frustrating for those of us who can't always splurge on air fare instead.
  • Posted on: 2015-11-30
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Geoffrey Wolson
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I recommend this bus!
A lot of traffic otherwise fine.
  • Posted on: 2015-11-30
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Alex Almore
  • Star ratings:
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I recommend this bus!
Departed more than an hour late without regular communication/updates
  • Posted on: 2015-11-30
  • Depature: New York, NY
  • Arrival: Baltimore, MD
  • Name: Verabhadrarao Bo
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I recommend this bus!
Good
  • Posted on: 2015-11-30
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: GeQuan Crews
  • Star ratings:
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I recommend this bus!
Perfect! I recommend this to any and everyone!
  • Posted on: 2015-11-30
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Oghenetekevwe Ak
  • Star ratings:
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I recommend this bus!
The bus arrived late. We had to wait in line for 20 minutes before the bus came. The WiFi worked, first I have seen in a bus. It did not have a fixed tray where one could eat food. The charging ports were not visible.
  • Posted on: 2015-11-30
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: DMG
  • Star ratings:
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I recommend this bus!
Old bus, seats too narrow and uncomfortable for a 5 hour trip. Very few sockets to charge electronic devices.
  • Posted on: 2015-11-30
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Taneesha Harris
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I recommend this bus!
Only because the Price is cheap with non stop destination. However there were no outlets! On the ticket it states that buses have available wifi and outlets both are not true.
  • Posted on: 2015-11-30
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Psmela Dunlap
  • Star ratings:
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I recommend this bus!
Loading the bus people skip the line and the buses don't have any charge plugs and that's not it said when I went online.the seats could be more comfortable. It's kinda of hard to relax with no chargers and people leaning they chair on you or going to the bathroom you have to turn sideways so you don't bump into anyone. They want to catch a attitude and you say excuse me. Other than that I'm glad we got there safe and back
  • Posted on: 2015-11-29
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Paula
  • Star ratings:
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I recommend this bus!
Driver was very responsible and to the point to passengers. He let everyone know that he would not tolerate drinking or smoking in the bus. The only complaint I have is that there is no arm rest separating the seats. It is very uncomfortable.
  • Posted on: 2015-11-29
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Renee' M. Rossi
  • Star ratings:
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I recommend this bus!
Returning back to New York the driver was talking to someone the whole time,very loud. He was not accommodating and when asked a question, he became very vocal and nasty toward us. This was my first trip on this bus and my last.
  • Posted on: 2015-11-29
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: ry
  • Star ratings:
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I recommend this bus!
Very smooth ride, especially on Thanksgiving weekend.
  • Posted on: 2015-11-29
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Carolyn
  • Star ratings:
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I recommend this bus!
Couldn't find an outlet to charge cellphone on the bus
  • Posted on: 2015-11-29
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Ariel Churnin
  • Star ratings:
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I recommend this bus!
Hello, I ride Eastern because it is affordable and goes to my desired destination. However, I wish that the bus restroom would be cleaned and supplied on a more regular basis. It seems as though it never is. Also, I noticed that several passengers arrive late and everyone has to be rearranged in the bus for them, especially if they have small children. This is not the fault of the bus driver but it delays the trip and inconveniences everyone, especially when they come back late from the 15 minute break. The bus drivers are safe and courteous, which is more than I can say for other companies. I will ride it again but please clean the bathrooms!!
  • Posted on: 2015-11-29
  • Depature: Baltimore, MD
  • Arrival: New York, NY
  • Name: icama
  • Star ratings:
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I recommend this bus!
worst service ever and this is the second time that happened to me. i buy my ticket online, i was at the bus station 15 mns early, the bus never shows up. i tried to call the number on the ticket i never had chance to talk to someone, never answer their freaking phone. after 1 hour bus doesn't shows up i had to pay another $25 toa different bus company to go home. i never got my money. losing money and time..i will never recommend that company to someone. bad experience..
  • Posted on: 2015-11-29
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Allison
  • Star ratings:
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I recommend this bus!
no electricity for recharging phones. late start and later arrival.
  • Posted on: 2015-11-29
  • Depature: Washington, DC
  • Arrival: Richmond, VA
  • Name: Caroline
  • Star ratings:
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I recommend this bus!
Not professional at all , they are super rude and the worst , they don't have a private parking for costumers, what its totally ridiculous , I left my car on the street. I will never get than as an option.
  • Posted on: 2015-11-29
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Nelson
  • Star ratings:
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I recommend this bus!
I arrived to my destination on time. It was a really quick and easy process! Thank you so much.
  • Posted on: 2015-11-29
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: len orlowski
  • Star ratings:
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I recommend this bus!
Great deal. Have taken GoTo 20 times, VA to NYC.
  • Posted on: 2015-11-28
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Janina Westphal
  • Star ratings:
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I recommend this bus!
The Bus was filthy, the windows dirty! You shouldn't let people eat in the bus, it was smelling and a lot of litter everywhere!
  • Posted on: 2015-11-28
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: E.C.
  • Star ratings:
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I recommend this bus!
pros - 1) bus staff was good at handling multiple difficult personalities while still remaining congenial and professional. 2) the driving was smooth and we reached our destination 20 minutes ahead of schedule (estimated time: 4.5 hours). cons - 1) bus smelled a bit. 2) hard to find charging outlets
  • Posted on: 2015-11-28
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Tonya Shorter
  • Star ratings:
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I recommend this bus!
Everything is great with Eastern.
  • Posted on: 2015-11-28
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Mervyn
  • Star ratings:
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I recommend this bus!
It was a reasonably comfortable ride, although the lack of toilet paper in the bathroom was disgusting.
  • Posted on: 2015-11-28
  • Depature: New York, NY
  • Arrival: Baltimore, MD
  • Name: Dorothy C
  • Star ratings:
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I recommend this bus!
The bus was comfortable but the bathroom smelled horrible and there was no toilet paper. We arrived in Baltimore 2 hours late but I realize it was due to heavy traffic and 2 accidents
  • Posted on: 2015-11-27
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Myeishay brooks
  • Star ratings:
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I recommend this bus!
The wifi turned off less than 10 minutes of trip
  • Posted on: 2015-11-27
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Snow
  • Star ratings:
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I recommend this bus!
The bus driver, Mike, was a damn ASS to say the least. I have used this service before.... I have never experienced the unprofessionalism using this service... He definitely need to learn people's skills and communication skills.. Although bus was new, bus is smaller than old buses... I was cramped sitting in those seats... I will use this service again... I just hope Mike/Michael is not driving... Worst experience because of bus driver and cramped seats...
  • Posted on: 2015-11-26
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Christine Pembro
  • Star ratings:
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I recommend this bus!
Arrived right on time!
  • Posted on: 2015-11-26
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Cia de Lawrence
  • Star ratings:
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I recommend this bus!
Easy to use, well maintained and comfortable accommodations.
  • Posted on: 2015-11-26
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Lenaye Champion
  • Star ratings:
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I recommend this bus!
Outlets and wifi were not working on the bus
  • Posted on: 2015-11-26
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Hector
  • Star ratings:
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I recommend this bus!
The Bus left on time and was very safe
  • Posted on: 2015-11-26
  • Depature: New York, NY
  • Arrival: Baltimore, MD
  • Name: Dee Hall
  • Star ratings:
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I recommend this bus!
Yes. Wonderful value and timely experience. Exceeded my expectations
  • Posted on: 2015-11-26
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Carlos Tejeda
  • Star ratings:
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I recommend this bus!
Casi tuvimos un accidente en la carretera, nada más salir de la ciudad de Richmond. El conductor parecía que había bebido alcohol o estaba dormido. Se distraía con facilidad y, de vez en cuando, el autobús se desplazaba a la derecha o la izquierda, porque el conductor no miraba a la carretera. La gente que trabaja ahí, son gente poco amable y nada simpática, tratando a los clientes como ganado y dándoles poca importancia; despreciando en todo momento que los que mantenemos la economía de esa empresa es el mismo cliente.
  • Posted on: 2015-11-26
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Marios Nikita
  • Star ratings:
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I recommend this bus!
We boarded the bus but they asked us to get off the bus and go to a different bus.
  • Posted on: 2015-11-26
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Mandy Giovetti
  • Star ratings:
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I recommend this bus!
Other passengers were disrespectful and rude to the driver. He stayed cool and drove us to our destination safely.
  • Posted on: 2015-11-26
  • Depature: Rockville, MD
  • Arrival: New York, NY
  • Name: Nadia Peters
  • Star ratings:
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I recommend this bus!
It's a long ride from Maryland to New York so maybe next time time the driver can ask some customers to mind their loud talking. It'll be great to also have outlets to charge phones like Greyhound.
  • Posted on: 2015-11-26
  • Depature: Baltimore, MD
  • Arrival: New York, NY
  • Name: Verabhadrarao Bo
  • Star ratings:
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I recommend this bus!
Good, No comments
  • Posted on: 2015-11-25
  • Depature: Baltimore, MD
  • Arrival: New York, NY
  • Name: Nikara foreman
  • Star ratings:
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I recommend this bus!
The bus was an hour and fifteen minutes late, the ride was very cold, no heat, and the bus was beyond dirty, with dirt everywhere.
  • Posted on: 2015-11-25
  • Depature: Richmond, VA
  • Arrival: Washington, DC
  • Name: Arnott Mader
  • Star ratings:
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I recommend this bus!
The restroom is always dirty!
  • Posted on: 2015-11-25
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Erica Casillas
  • Star ratings:
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I recommend this bus!
I expected a charger outlet on both busses. When I booked them, I picked the ones on the site which said they had outlets..I was extremel disappointed.It also affected my safety because I was travelling alone and needed to contact people upon my arrival to nyc. I also was expecting a cleaner bus. The bathroom spelled completely atrocious. When the bathroom door opened, I could smell it from the front of the bus
  • Posted on: 2015-11-25
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Tawanna Shuler
  • Star ratings:
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I recommend this bus!
Could not charge my phone in outlet because power was not turned on for it. Nobody on the bus could charge there phone if they didn't have their own battery pack. Also no toilet paper. But the ride was comfortable. The bus made an unnecessary stop that it doesn't normally make. The stop was in Fredericksburg Virginia just to let 2 or 3 people off.
  • Posted on: 2015-11-25
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Valerie Roberson
  • Star ratings:
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I recommend this bus!
Only let people off the bus for 10 minutes. 88 year old lady needed more time to get off the bus for the bathroom break. Be mindful that older people need more time to walk.
  • Posted on: 2015-11-25
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Antoine Troadec
  • Star ratings:
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I recommend this bus!
Very efficient!
  • Posted on: 2015-11-25
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Cleona
  • Star ratings:
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I recommend this bus!
Excellent bus company..would recommend..and will use gotobus for all my future travels.
  • Posted on: 2015-11-25
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Atemkeng
  • Star ratings:
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I recommend this bus!
Usually take mega bus, but I'll be using this bus company from now on. It's cheaper, more comfortable and more efficient.
  • Posted on: 2015-11-25
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Onur
  • Star ratings:
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I recommend this bus!
Our ticked was for 15.30 bus. But the bus wwas full and we five pessengers including me were not able to got in althoug we were there on time. The left us for the 16.30 bus.
  • Posted on: 2015-11-25
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Ramadoss
  • Star ratings:
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I recommend this bus!
Good
  • Posted on: 2015-11-24
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Curtis Benton
  • Star ratings:
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I recommend this bus!
Excellent return trip from Richmond. The driver(Mike) is great at driving but very very rude!!! to customers.
  • Posted on: 2015-11-24
  • Depature: Baltimore, MD
  • Arrival: New York, NY
  • Name: Terrell Carroll
  • Star ratings:
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I recommend this bus!
I know me don't do series and listen very satisfied very dissatisfied. On ll/23/15 me and my wife bought ticket for the 650pm from Baltimore to NY. We arrived very early to Baltimore so we plan on catching the 450 if it had seat available. After the 450 bus arrivedriver to Baltimore around 540pm the driver wouldn't allow me and my wife to ride on the bus. The bus had petty of empty seats and it was the last stop before traveling to NY. The driver was very rude and disrespectful. Both me and my wife attempt to call customer service number last night. We both has to wait on a later bus before when the bus we schedule had to many occupants for reasons unknown to us. So I understood things happen but after we were unable to catch earlier bus. I very confused and upset. Could someone contact by phone or email?
  • Posted on: 2015-11-24
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Patricia Evans B
  • Star ratings:
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I recommend this bus!
Bus 64 toilet not working, floors dirty and not every seat had a plastic bag.
  • Posted on: 2015-11-24
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Patricia Evans B
  • Star ratings:
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I recommend this bus!
Outlets need to be working on bus 82. Floors cleaned.
  • Posted on: 2015-11-24
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Devin Middleton
  • Star ratings:
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I recommend this bus!
When the bus pulled up, the "line" became a chaotic competition to get on the bus, with riders pushing, cutting and shoving others. Additionally, someone was smoking cigarettes for the entirety of the 8 hour ride causing my allergies to flare up, with the bus driver saying nothing to the person who was doing it.
  • Posted on: 2015-11-24
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: leonard orlowski
  • Star ratings:
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I recommend this bus!
Pleasant trip from Richmond to NYC.
  • Posted on: 2015-11-23
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Roz
  • Star ratings:
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I recommend this bus!
I did not appreciate the driver playing Adult comedy on the TV, which had the F-word and 4-letter words. Not everyone appreciates or is comfortable to listen to adult comedy in a public transport. It was totally inappropriate. Please ensure it does not happen again in future
  • Posted on: 2015-11-23
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Nirav
  • Star ratings:
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I recommend this bus!
Excellent and on time. Would surly travel and recommend this.
  • Posted on: 2015-11-23
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Jaime Gonzalez
  • Star ratings:
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I recommend this bus!
The new bus was nice and clean. Very uncomfortable though.
  • Posted on: 2015-11-23
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Jaime Gonzalez
  • Star ratings:
  • Bus Cleanliness:
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I recommend this bus!
Bus was clean and comfortable. No TP in the bathroom, driver drove like I do playing Grand Theft Auto. Thanks for not crashing.
  • Posted on: 2015-11-23
  • Depature: Baltimore, MD
  • Arrival: New York, NY
  • Name: Alexis
  • Star ratings:
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I recommend this bus!
Bus was over half an hour late. But the price can't be beat, so I'd use this line again.
  • Posted on: 2015-11-23
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Carla
  • Star ratings:
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I recommend this bus!
The bus driver stated the electrical outlets were on but they were not and we cannot charge our Phone
  • Posted on: 2015-11-23
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Misheel Davaatse
  • Star ratings:
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I recommend this bus!
The bus driver was very rude and the bus itself was very hot and uncomfortable. Horrible experience.
  • Posted on: 2015-11-22
  • Depature: Baltimore, MD
  • Arrival: New York, NY
  • Name: Mary Chudley
  • Star ratings:
  • Bus Cleanliness:
  • Punctuality:
  • Service & Staff:
  • Comfort:
I recommend this bus!
We had a terrible experience with our first and last time booking through GotoBus. The entire operation, drivers, telephone operators, business office, etc. is run by people that do not speak good English, or even understandable broken English. At the very beginning of our trip it was very difficult to find the pick up location. With only one tiny lite sign (5' x 5' ground level sign) it was extremely hard to find. The bus was supposed to leave at midnight, but did not arrive until an hour later. Why didn't your office email the people about the delayed time? You have our email addresses! Then when we finally get to NY, plus not knowing our way in NY, we asked the driver if we should get off at that particular stop or would he be taking us closer to the Rockefeller Center if we stayed on. He gave us the wrong answer. He knows NY better than we do and we discovered that we were going in the wrong direction. The "Last Stop" light was flashing and we were panicking. He dropped us off miles away from where we needed to be. We complained immediately and the whole time he was driving away from that first stop is when we starting asking him if we should we get off at the next stop, or the next stop. His answer was stay, stay on bus. At the "Last Stop", the driver pointed to where the Subway was and said get train back. He pointed to the Subway. We let him know that we had asked him if we should have gotten off at the first stop the bus makes in NY or was he going to get closer to Rockefeller Center and he said stay on bus. We were not to stay on bus and he knew that better than we did. He kept pointing to Subway and said get train. We finally got the train after waiting 25 minutes for it to come in a very uncomfortable area of NY. We met a lovely lady on the train who reassured us that we were on the correct train heading in the right direction. I will not recommend this website or this bus line to anyone I know.
  • Posted on: 2015-11-22
  • Depature: New York, NY
  • Arrival: Baltimore, MD
  • Name: Paula gray
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I recommend this bus!
Great trip/use all time!!
  • Posted on: 2015-11-22
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: latonya
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I recommend this bus!
This is the worse bus service ever !! I will never use it again.
  • Posted on: 2015-11-22
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Tydryn Scott
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I recommend this bus!
Bus driver was very rude and willing to put any rider out at any point in the ride, he made that very clear countless times before departing LATE! Mike did not make us feel comfortable or safe, he left a passenger at a rest stop, there was no order in NYC, the ticket takers were allowing unreserved guests on before us who pre reserved seating/tickets. Mike, our driver, kept turning on the bright bus lights while on the road which was very uncomfortable for myself and many other riders. If I had another driver I feel as though my trip back to DC would've been better.
  • Posted on: 2015-11-22
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Emal
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I recommend this bus!
The bus came way before time which I love however the toilet was dirty and smells bad. The water flash bottom was not working at all.
  • Posted on: 2015-11-22
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Geoffrey Wolson
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I recommend this bus!
It was a good ride.
  • Posted on: 2015-11-22
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Huntington
  • Star ratings:
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I recommend this bus!
Films only in Chinese! No power sockets at seats
  • Posted on: 2015-11-22
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Josefin Frehse
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I recommend this bus!
Very bad service and unfriendly staff. No wifi. Bathroom was not working. No stops with bathrooms. 1 hour late. Busdriver was talking on the phone the whole time.
  • Posted on: 2015-11-21
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Melissa
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I recommend this bus!
The bus was too crammed and way too loud. Guests should be instructed not to have phone conversations longer than 10 minutes- it's common courtesy and impolite. I called the office ahead of time to get the bus' departure/arrival time and they had no idea/barely knew what I was talking about. There should be better connection between the people in the office, and those at the bus stop.
  • Posted on: 2015-11-21
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Thomas Leabough
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I recommend this bus!
I enjoyed my trip! Would definitely ride with Eastern again.
  • Posted on: 2015-11-20
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Caroline
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I recommend this bus!
yesI would. It was a very comfortable ride. We were late getting back but that was acceptable due to inclement weather and terrible traffic. The driver was a very safe driver.
  • Posted on: 2015-11-20
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: William
  • Star ratings:
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I recommend this bus!
Need a bus with plugs an better with but you really need plugs so people can charge there phone
  • Posted on: 2015-11-19
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: maya orgad
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I recommend this bus!
when the bus got there 15 minutes late, I was told that it's overbooked and that I have to wait for the next one to come an hour later - even though I reserved my spot weeks ahead! I felt really pissed because I already knew I'm gonna be late for my event in DC. I asked the guy who stood there and was the representative of the company for help, but all he could do was giving me a card with the offices number - where no one answered. I'm really disappointed and willing to know your response
  • Posted on: 2015-11-19
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Jean Maignan
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I recommend this bus!
rude bus drivers but accommodating service
  • Posted on: 2015-11-19
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: necole Taylor
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I recommend this bus!
Bus had no power in outlets
  • Posted on: 2015-11-18
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Kyle Risos
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I recommend this bus!
The bus driver was on the phone the entire time screaming in chinese obnoxiously. The electrical outlets didn't work. We had to stop on the way because the bus driver refused to turn on the air conditioning until someone begged. After we stopped again in Baltimore to DC, the air conditioning was turned off again. The african american man in NYC who "organized" us into a line was extremely rude and unhelpful. Pretty much just screamed at us to get in a line and gave a woman a hard time when she was trying to place her stroller into where the bags were being stowed. He didn't even help her while she was trying to balance holding her child at the same time. He literally just stood there rolled his eyes and waited.
  • Posted on: 2015-11-18
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Prem
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I recommend this bus!
Good
  • Posted on: 2015-11-17
  • Depature: Baltimore, MD
  • Arrival: New York, NY
  • Name: John Moffa
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I recommend this bus!
Bus never came, I waited with strangers for about an hour in a parking lot. I had to get back home and was not sure of the bus status (tried calling and looking up on l Internet) so I took a train home for $150. Was not very pleased.
  • Posted on: 2015-11-17
  • Depature: New York, NY
  • Arrival: Baltimore, MD
  • Name: Nicole Titus
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I recommend this bus!
Great ride!
  • Posted on: 2015-11-16
  • Depature: Baltimore, MD
  • Arrival: New York, NY
  • Name: Kyle
  • Star ratings:
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I recommend this bus!
Pleasurable experience for a bus ride.
  • Posted on: 2015-11-16
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Robin
  • Star ratings:
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I recommend this bus!
Would like to see outlets for charging electronics
  • Posted on: 2015-11-16
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Awais Syed
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I recommend this bus!
Punctuality is great. Just need access points for phone chargers. Also, there ahould be a policy which states for passengers to respect others comforts and not conversate loudly in person or over the phone.
  • Posted on: 2015-11-16
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Krystel
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I recommend this bus!
Only bus i take is this one anywhere i go
  • Posted on: 2015-11-16
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Camry Green
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I recommend this bus!
The employees could be a little more respectful and organized
  • Posted on: 2015-11-16
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Akeem Holmes
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I recommend this bus!
Not very good at arriving on time to pick customers up. Meaning if departure is at 1:30, then it should NOT leave at 1:50, which it normally does. Bus checks should be a REQUIREMENT BEFORE leaving the station. The bus should not break down and affect others lives due to inaccurate bus checks.
  • Posted on: 2015-11-16
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: PETER GISCOMBE
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I recommend this bus!
The man that assisted putting the luggage on the bus in NYC, is surperb. He gave amazing service. I'll recommend the serve. As for the drivers are great
  • Posted on: 2015-11-15
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Valerie Cardona
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I recommend this bus!
Waited half an hour at a rest stop for a woman. It was a 15 minute break. Not fair to the other passengers.
  • Posted on: 2015-11-15
  • Depature: New York, NY
  • Arrival: Baltimore, MD
  • Name: caseta plummer
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I recommend this bus!
The bus seats need to be clean n repaired.
  • Posted on: 2015-11-15
  • Depature: Richmond, VA
  • Arrival: Washington, DC
  • Name: Nicolas
  • Star ratings:
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I recommend this bus!
Because it is cheap
  • Posted on: 2015-11-15
  • Depature: Baltimore, MD
  • Arrival: New York, NY
  • Name: Sarah
  • Star ratings:
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I recommend this bus!
Comfy bus but loud in the back. Easy to board and simple enough of a ride! Would definitely recommend!
  • Posted on: 2015-11-15
  • Depature: New York, NY
  • Arrival: Baltimore, MD
  • Name: Sarah
  • Star ratings:
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I recommend this bus!
The bus driver took his role very seriously, which made Me feel safe to be on board. The actual bus itself was very clean, yet I found it hard to find a comfortable position due to the hard seats. Overall, a good trip for the price. Will recommend any day!
  • Posted on: 2015-11-15
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: yashica
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I recommend this bus!
Super fast clean nice ride. Be ON time because this bus leaves on time!
  • Posted on: 2015-11-15
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Maria
  • Star ratings:
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I recommend this bus!
Bus was very noisy with cell phone conversations, music could be heard from headphones, bus arrived an hour and a half late. Driver did not make announcement about bus rules for the comfort of all passengers. One person was on the phone for the entire trip speaking very loudly, driver did not say anything. Don't even think driver spoke English very well. Will have to think twice before I take the bus again.
  • Posted on: 2015-11-15
  • Depature: New York, NY
  • Arrival: Baltimore, MD
  • Name: Mauricio
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I recommend this bus!
Offered wifi didn't work 95% of time
  • Posted on: 2015-11-15
  • Depature: New York, NY
  • Arrival: Rockville, MD
  • Name: David Kay
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I recommend this bus!
Bus was 111 minutes late. No explanation was given. After it was 30 mins late, I asked person on site how much later it would be and he replied 30 more minutes. When bus arrived, he informed us that in 6 or 7 years, it had never been that late. When I asked how late usu was he said 30 mins. I tried to call their office, but no one was there & voicemail was filled. No explanation was offered. Nightmare! (Ride itself was OK.)
  • Posted on: 2015-11-14
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Nathifa
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I recommend this bus!
There were no outlets for charging on the bus, the wifi was slow and the bus was on time but... It was suppose to leave at 3.... It left at 2:40 on the dot... They tell to check in 20 min before. But not it will pull of 20 min before. If I got there 20 min before I would have seen the bus pulling off. Crazy
  • Posted on: 2015-11-14
  • Depature: New York, NY
  • Arrival: Baltimore, MD
  • Name: vanessa
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I recommend this bus!
the bus was an hour late and the bathroom was disgusting and it stinked a lot
  • Posted on: 2015-11-14
  • Depature: Washington, DC
  • Arrival: Richmond, VA
  • Name: Gypsy
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I recommend this bus!
Better then Greyhound and less expensive my only complaint bus was 1 hr late
  • Posted on: 2015-11-14
  • Depature: Baltimore, MD
  • Arrival: New York, NY
  • Name: Michell
  • Star ratings:
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I recommend this bus!
Easterners never fails to disappoint me. Not only was my 4:50 bus an HOUR late, the bus driver and passenger in front were conversing very LOUD even from 4th rows down, and Horrible horrible customer representatives at DC office too!!!
  • Posted on: 2015-11-14
  • Depature: New York, NY
  • Arrival: Rockville, MD
  • Name: Yuan Yuan Kong
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I recommend this bus!
Delay 2 hours from 4pm to 6pm on Rockville boun for no reason and no explain. Driver is very attitude!
  • Posted on: 2015-11-14
  • Depature: Baltimore, MD
  • Arrival: New York, NY
  • Name: Nichole
  • Star ratings:
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I recommend this bus!
I couldn't find the bus at its bus stop location in Baltimore. I called the number listed on my ticket to get assistance and someone answered to tell me they couldn't help me. I will never book a trip with this bus ever again...highly disappointed!
  • Posted on: 2015-11-14
  • Depature: Richmond, VA
  • Arrival: Washington, DC
  • Name: Victoria Buskey
  • Star ratings:
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I recommend this bus!
Staff seemed rushed and kept making mistake which could have been prevented. Other than that the trip was great!
  • Posted on: 2015-11-14
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Fadell
  • Star ratings:
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I recommend this bus!
Usually on time but not today I guess traffic and ticketing.... Nice cool ride
  • Posted on: 2015-11-13
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Maria
  • Star ratings:
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I recommend this bus!
Appreciate the driver going over the rules and stressing the importance of passengers not disturbing other passengers with cell phones and loud talking.
  • Posted on: 2015-11-13
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Fadell
  • Star ratings:
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I recommend this bus!
Clean nice great driver on time bathroom smells but again it's not the company it's th costumers
  • Posted on: 2015-11-13
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: RY
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I recommend this bus!
It was a pleasant ride. I like the addition of the movies - I just wish there were more options.
  • Posted on: 2015-11-13
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Kathleen
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I recommend this bus!
It's usually the cheapest, so that's why I take it. We left someone at the stop.
  • Posted on: 2015-11-13
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Kerry Williams
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I recommend this bus!
The Bus driver Mike was a bit serious and probably because some of the riders can be a little out of control. But a friendly smile from time to time would be an added plus.
  • Posted on: 2015-11-13
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Jairo Molina
  • Star ratings:
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I recommend this bus!
Wifi and charger plugs, heaven.
  • Posted on: 2015-11-12
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Tracy
  • Star ratings:
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I recommend this bus!
Website said it was a lift bus it was not.
  • Posted on: 2015-11-11
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Todd Graham
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I recommend this bus!
Very good ride, quick stop for beverages, and we were on our way.
  • Posted on: 2015-11-11
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Mary
  • Star ratings:
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I recommend this bus!
My only thoughts- the driver was short and came across as no so nice when asked questions. The bus had bags at the end of most seats to put trash which was nice. The outlets did not work and there was no apology for that. The bus was about 15 minutes late to pick us up. Not to bad for this type of bus service! But we arrived to Richmond at 1030 rather than 930pm.
  • Posted on: 2015-11-11
  • Depature: Richmond, VA
  • Arrival: Washington, DC
  • Name: Evelina
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I recommend this bus!
During the ride it was either too hot or way too cold on the bus. Passengers were allowed to talk loud on their phones without any comment from the driver making it uncomfortable and not very relaxing trip
  • Posted on: 2015-11-11
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Allison De La To
  • Star ratings:
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I recommend this bus!
The driver was quite strict and cold, not friendly. And the outlets weren't working -- he said they get fixed and then someone plugs in their phone to charge and breaks the circuit again -- and that shouldn't happen. Otherwise, fine ride.
  • Posted on: 2015-11-11
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Michael Hryshchy
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I recommend this bus!
Thanks for the great service!
  • Posted on: 2015-11-11
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Prem
  • Star ratings:
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I recommend this bus!
Good
  • Posted on: 2015-11-09
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Latisha Mosely
  • Star ratings:
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I recommend this bus!
I love taking this bus service they are always on time the bus is always clean the drivers are always friendly so I will recommend ty his service to a friend
  • Posted on: 2015-11-09
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Seif Salem
  • Star ratings:
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I recommend this bus!
The bus stopped several times and we arrived 45 minutes late than the expected arrival time. I took the bus by night and the lights above my chair were not working so I couldn't read.
  • Posted on: 2015-11-09
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Ben Fadell
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I recommend this bus!
Clean cold right on time! But very uncomfortable but still not bad for 4-5 hours trip
  • Posted on: 2015-11-09
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Roxana Huama Hur
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I recommend this bus!
The wifi didn't work at all, and the same with lightening connection.
  • Posted on: 2015-11-09
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Sally Browning
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I recommend this bus!
Cheap and gets you there. Not very comfortable, nor particularly friendly. You get what you pay for.
  • Posted on: 2015-11-09
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Sithara Nair
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I recommend this bus!
I will recommend because of cheap tickets. I don't see why you should advertise amenities, when no power outlets work, bathroom is dirty and lacking toilet paper, and wifi is so slow that its unreliable.
  • Posted on: 2015-11-09
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Jasmine johnson
  • Star ratings:
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I recommend this bus!
Need more outlets.
  • Posted on: 2015-11-09
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Nathaniel Torres
  • Star ratings:
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I recommend this bus!
The outlets did not work, only complaint!
  • Posted on: 2015-11-09
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Trevisha Sinclai
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I recommend this bus!
It was very clean and a very fast ride i arrived two hours early
  • Posted on: 2015-11-09
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Allison De La To
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I recommend this bus!
I bought the ticket for arriving in Richmond at 3:30pm, but then the driver said we'd arrive by 5pm. That's very late compared to what the ticket said!! And there was also never any mention that there would be stops in Baltimore and D.C.! You must change your tickets to be accurate. Some other suggestions: the driver should learn more English to communicate when passengers have questions, such as why the outlets weren't working. He said, "Sometimes they work and sometimes they don't." That's not good and needs to be fixed. I'd only recommend Eastern for the cheap ticket prices, but with the precaution that the ride takes longer than stated.
  • Posted on: 2015-11-08
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: shamima
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I recommend this bus!
internet not working. takes one hour more than scheduled arrival time. required use of toilet upon arrival at 28 allen st bus stop. staff didn't allow me to enter.
  • Posted on: 2015-11-08
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Ben Fadell
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I recommend this bus!
Nice clean nice staff
  • Posted on: 2015-11-08
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Guru
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I recommend this bus!
The bus from DC to Newyork was good. But back from NY to DC was horrible. There was no heater in the bus. I was literally shivering inside. There were even old people inside bus. What can one do if they get sick? These are some serious things you should look into.
  • Posted on: 2015-11-08
  • Depature: New York, NY
  • Arrival: Baltimore, MD
  • Name: Leah Miller
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I recommend this bus!
When we arrived in Baltimore, the driver did not make any sort of announcement (and if he did it was not heard) and so I almost missed my stop. Other than that it was good
  • Posted on: 2015-11-08
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Kai
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I recommend this bus!
A deep appreciation goes to the driver who properly kept my brother's wallet and passport which had been left in the bus. There was nothing disappeared in the wallet and the driver even refused to take the tip from us. Most grateful for his honesty and help!
  • Posted on: 2015-11-07
  • Depature: New York, NY
  • Arrival: Rockville, MD
  • Name: MYO HAN
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I recommend this bus!
The bus driver was rude and unprofessional. I was on the phone with my friend on conversation and he suddenly told me you talk too much, too much but he was on the phone almost the whole trip, driving and talking!
  • Posted on: 2015-11-07
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Marion Williams
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I recommend this bus!
I'd recommend if you're buying a last minute ticket. The row I sat in didn't have any outlets. Major con.
  • Posted on: 2015-11-07
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Amanda Jeney
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I recommend this bus!
I forgot why I never took this bus again until tonight. It smells like piss. They were late to leave and arrive to the city. No mid-way stop. Not worth it.
  • Posted on: 2015-11-06
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Eugene Gravette
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I recommend this bus!
My only comment: dissappointed. I was unable to make it to bus on time to use it. I am dissappointed to discover, after I paid, there is no refund. Had that language been clear prior to paying, I would not have paid until I arrived at the station, as I have an ongoing issue which flares up unexpectedly.
  • Posted on: 2015-11-06
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Carl
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I recommend this bus!
Very bad customer services
  • Posted on: 2015-11-06
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Carl
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I recommend this bus!
Very bad customer services
  • Posted on: 2015-11-06
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Carl
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I recommend this bus!
Extremely bad customer services
  • Posted on: 2015-11-06
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Carl
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I recommend this bus!
Extremely bad customer service.
  • Posted on: 2015-11-05
  • Depature: Baltimore, MD
  • Arrival: New York, NY
  • Name: Soren
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I recommend this bus!
Pickup location was hard to find. Bus delayed 45min, but catched up most lost time. Very dirty along passenger windows, I.e. old bread. Promised wifi was locked for movies only, and no current plug. Seats were good though, and the bus seemed rather new.
  • Posted on: 2015-11-05
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Andrew
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I recommend this bus!
Good peoples
  • Posted on: 2015-11-04
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Xena Burger
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I recommend this bus!
Driver was rude.
  • Posted on: 2015-11-04
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Sharada Jnawali
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I recommend this bus!
Give announcements to start, on changes, directions, rules, cleanliness etc.
  • Posted on: 2015-11-04
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Thierno
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I recommend this bus!
They suck plain and simple
  • Posted on: 2015-11-03
  • Depature: Washington, DC
  • Arrival: Richmond, VA
  • Name: govind reddy
  • Star ratings:
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I recommend this bus!
good
  • Posted on: 2015-11-03
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Mark
  • Star ratings:
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I recommend this bus!
They staff was not friendly. The drive was pretty scary. Many times we had to brace ourselves on the seats in front of us because we would swerve and hit so many bumps we would come off our seat. But the bus was clean and on time.
  • Posted on: 2015-11-03
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Tchouli Gombo
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I recommend this bus!
Yes of course I will recommend Eastern to friends. It is among the best companies.
  • Posted on: 2015-11-03
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Charmelia Ford
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I recommend this bus!
The bus did not have chargers operable, the bus driver stopped at the rest stop and denied the paying customers to get off the bus for the normal 10-15 minute break, but got off the bus himself to buy food. He is rude and I don't think I will continuing using Eastern ever again.
  • Posted on: 2015-11-03
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: DrJohn
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I recommend this bus!
Departure a bit disorganized (agent spoke little English). Bus was clean. Arrived 90min late primarily due to traffic. No wifi, no electricity. I would not count on having either.
  • Posted on: 2015-11-03
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: DrJohn
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I recommend this bus!
Departure well-organized, bus was clean, no wifi, no electricity. Don't think there is ever any electricity or wifi. Bus was a little late due to traffic.
  • Posted on: 2015-11-02
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Thais
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I recommend this bus!
Terrible experience. Will review this bus company terribly everywhere! I had a purchased ticket and they said there were no more available seats,had to wait 1 hour more for a NO wifi NO charger bus.
  • Posted on: 2015-11-02
  • Depature: New York, NY
  • Arrival: Baltimore, MD
  • Name: Cyrille Njikeng
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I recommend this bus!
I paid extra for a bus that has wifi and plug but none of these were functioning
  • Posted on: 2015-11-02
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Gabriel Kuitchou
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I recommend this bus!
Internet was too slow for me to work on my homework.
  • Posted on: 2015-11-02
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Tina
  • Star ratings:
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I recommend this bus!
The cleanliness and bathrooms could be improved tremendously.
  • Posted on: 2015-11-02
  • Depature: New York, NY
  • Arrival: Baltimore, MD
  • Name: rachel amico
  • Star ratings:
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I recommend this bus!
This was the worst bus ride i've ever taken in my life. I was surrounded by a family with a screaming child who did nothing to stop it. No one on the bus attempted to get them to silence their child, and it was absolutely terrible. We also made many stops, there was no wifi, and there were no power outlets. Terrible.
  • Posted on: 2015-11-02
  • Depature: New York, NY
  • Arrival: Baltimore, MD
  • Name: Christina Pocius
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I recommend this bus!
My seat was broken. It would not go back. I am pregnant and it was very uncomfortable.
  • Posted on: 2015-11-02
  • Depature: Baltimore, MD
  • Arrival: New York, NY
  • Name: Eva Lenoir
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I recommend this bus!
The bus was over an hour late in leaving, which is not acceptable, especially when the manager I spoke to stated that the bus is "always late". The times should be altered to reflect a more realistic timeline. When I called the bus office to get information, the staff was rude and not helpful. The receiving caller (Ethan), gave me attitude and was practically yelling at me when all I tried to do was ask a question. The manager was friendlier, but could not (or would not) do anything other than offer an apology. I will not be taking this bus company again and have advised my friends to do the same.
  • Posted on: 2015-11-02
  • Depature: New York, NY
  • Arrival: Baltimore, MD
  • Name: Anna
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I recommend this bus!
The bus was 45 min late trough our destinacion
  • Posted on: 2015-11-01
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Jean O'Hearn
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I recommend this bus!
It's not bad but more cramped than other buses. Few plugs so the delays are more annoying when losing power. The temperature was a bit warm for everyone.
  • Posted on: 2015-11-01
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Sandra Prieto
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I recommend this bus!
I like this service because is cheap. Las time I traveled with you, the driver was texting too much in the highway.. It was so sacry and unresponsive
  • Posted on: 2015-11-01
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Ben fadell
  • Star ratings:
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I recommend this bus!
On time clean nice staff. Restroom dirty and smell but it's not the company it's th passenger
  • Posted on: 2015-10-31
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Ben Fadell
  • Star ratings:
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I recommend this bus!
It's clean right on time and AC works and staff are nice
  • Posted on: 2015-10-31
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Natalia Kotliaro
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I recommend this bus!
Terrible company! Will never recomend it! I am travel agent from Ukraine.
  • Posted on: 2015-10-31
  • Depature: New York, NY
  • Arrival: Baltimore, MD
  • Name: Deborah kalogera
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I recommend this bus!
This was the best trip I took in a year. I was on a new bus. I take the bus round trip once a month. One time the bus driver smoked a cigarette out the window and denied it. We were mad.
  • Posted on: 2015-10-30
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Katrina Jamison
  • Star ratings:
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I recommend this bus!
I normally take the bus to NYC and never experienced motion sickness until yesterday. Worst ride ever. And for the driver to blast his music on a overnight trip was really rude.Couldn't get any sleep. Very disappointed!!
  • Posted on: 2015-10-29
  • Depature: Baltimore, MD
  • Arrival: New York, NY
  • Name: Manuel
  • Star ratings:
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I recommend this bus!
Eastern used to be punctual. Now a delay of about 1 hour is to be expected regardless time/day of travel
  • Posted on: 2015-10-29
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Maturi Miller
  • Star ratings:
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I recommend this bus!
The Bus driver drove too fast for rainy weather conditions. There was no Wifi or electrical outlets as advertised. No communication on delay of arrival time to destination. We arrived two hours after scheduled arrival time.
  • Posted on: 2015-10-28
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Sharon Beth long
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I recommend this bus!
I know it's difficult but the toilets could have been clearner
  • Posted on: 2015-10-28
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: mary
  • Star ratings:
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I recommend this bus!
The bus ride was efficient and very punctual which I liked but if they say we'll have free wifi and charging ports for our phones and there's none, that doesn't look or sound good. Offer stated services so you have happy customers.
  • Posted on: 2015-10-28
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Tina
  • Star ratings:
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I recommend this bus!
The rides were very quick. Easy check-in process, especially at curbside. A good deal!
  • Posted on: 2015-10-27
  • Depature: New York, NY
  • Arrival: Rockville, MD
  • Name: Tonia
  • Star ratings:
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I recommend this bus!
The bus was more than an hour late for pick up in NYC. The bus driver stopped to get gas during the trip, but would not allow any of the passengers off of the bus. This caused a big disturbance on the bus. I would not recommend to a friend because punctuality is important in the transportation business.
  • Posted on: 2015-10-27
  • Depature: Rockville, MD
  • Arrival: New York, NY
  • Name: Tonia
  • Star ratings:
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I recommend this bus!
I was terribly upset to find the bathroom filthy at 7am in the morning when I boarded. I mean it was filthy. I wish Gotobus would clean the bathroom after each bus run. It was very unsanitary and unhealthy.
  • Posted on: 2015-10-27
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Michael Kim
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I recommend this bus!
toilet is dirty. No light !
  • Posted on: 2015-10-26
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Chris Baden
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I recommend this bus!
I wish the seats were wider.
  • Posted on: 2015-10-26
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Rosalins Quilari
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I recommend this bus!
So far so good. And it reached to destination on time. No problem along the way except that we can't understand very much the driver when he talks becoz of a very Chinese accent, but trip was good &no problem along the way. Will rid Will avail again your services in my future trios and will recommend it to friends
  • Posted on: 2015-10-26
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Leandro Ortolan
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I recommend this bus!
Punctuality: We had a delay because the first bus had an issue and we had to wait for a second bus. Staff: First, regarding the delay, nobody gave any information regarding what was happening, so we had to wait without knowing what was going on. Second, the driver was very unpolite with us and discussed with several passengers during our stop because he wanted to fill the gas tank with the bus full of passengers (what is wrong) and nobody agreed to that.
  • Posted on: 2015-10-26
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Christine
  • Star ratings:
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I recommend this bus!
I have taken Eastern a number of times with mixed results. I was shocked and pleased that my most recent trip with them only arrived 10 minutes after the "scheduled" arrival time, even with the usual (and as-usual frustrating) 30-min rest stop; however, the extent of my surprise at a 10-min-late arrival says something. I have never had an Eastern driver who communicates with passengers in any way (even in cases of extreme delay), which is part of the reason I prefer other companies when possible.
  • Posted on: 2015-10-26
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Juni
  • Star ratings:
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I recommend this bus!
Very convenient bus service.
  • Posted on: 2015-10-26
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Praveen
  • Star ratings:
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I recommend this bus!
Stinking smell from washroom near rear seats
  • Posted on: 2015-10-26
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Deirdre Clute
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I recommend this bus!
While my bus on the way to DC was great, this bus on the way back was terrible. Bus was dirty, bathrooms had no toilet paper or hand sanitizer, the wifi didn't work, and there were no drop down trays on the seats. Additionally, the driver could barely speak English so he had no idea what I was saying whenever I asked a question and we got back to the city almost an hour late. Miserable experience.
  • Posted on: 2015-10-26
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: David
  • Star ratings:
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I recommend this bus!
Bus was late, no electrical outlets that worked. The bus was filled to capacity caused excessive odor issues (someone changed a baby in their seat instead of rest room/rest stop). Bus driver got on the wrong exit on the B/W parkway.
  • Posted on: 2015-10-26
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: María Beatriz Ro
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I recommend this bus!
La limpieza del bus deja mucho que desear.
  • Posted on: 2015-10-26
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Gilbert lopez
  • Star ratings:
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I recommend this bus!
Perfect ride home
  • Posted on: 2015-10-25
  • Depature: Baltimore, MD
  • Arrival: New York, NY
  • Name: Juan Manuel Nard
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I recommend this bus!
Completely and total disaster! The bus stop was not signalised and was in a remote area. Felt very unsafe. Asked several times to different people in a truck station and a motel. Nobody could help me or give me a direction. All pointed out to the New York bus station (a different one) 500 meters away. I used the directions that GOTOBUS gave me. VERY UNUSEFUL. I stayed in front of the TRUCK WASH BALTIMORE SIGN as stated in the web page. When the bus arrived, it passed by me very fast. I saw it turned and ran 500-700 meters to the actual bus stop. Again NO SIGNALS ANYWHERE! I lost my bus and had to pay taxi and train (cost me $ 140 extra!). I lost plenty of time and could not arrive on time to receive my wife in New York. I need to claim my money back! I put 1 star in all items because the survey does not allow to put 0 stars. Please tell how should I claim my money back.
  • Posted on: 2015-10-25
  • Depature: New York, NY
  • Arrival: Baltimore, MD
  • Name: Tiffany
  • Star ratings:
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I recommend this bus!
No outlets as listed and wifi not working
  • Posted on: 2015-10-25
  • Depature: New York, NY
  • Arrival: Baltimore, MD
  • Name: Kathy
  • Star ratings:
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I recommend this bus!
The bus from Baltimore waited for 20 extra mins for late people delaying our departure significantly.
  • Posted on: 2015-10-25
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Nicole
  • Star ratings:
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I recommend this bus!
very upset. The bus never came. Im still in VA
  • Posted on: 2015-10-25
  • Depature: New York, NY
  • Arrival: Baltimore, MD
  • Name: Ahmet
  • Star ratings:
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I recommend this bus!
All was great, but the bus driver was a bit angry to passengers egen explaining bus rules. He would be more friendly and welcoming to passengers. And also, wifi was working just for movies, could not check my email as 3+ hours travel, for business people internet connection is very important.
  • Posted on: 2015-10-24
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: alfreda best
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I recommend this bus!
The bus ride was comfortable as usual. Driver very friendly.
  • Posted on: 2015-10-24
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: K Ingram
  • Star ratings:
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I recommend this bus!
I've been using Eastern for over three (3) years I know most of the Staff and Driver's by name. I don't use any one else. "K"
  • Posted on: 2015-10-23
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Jason Sylvester
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I recommend this bus!
Staff was very helpful in assisting me to change pickup location from Washington DC to Baltimore. Thank you.
  • Posted on: 2015-10-23
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Dexter Guy
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I recommend this bus!
No available hand cleaner.
  • Posted on: 2015-10-23
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: santos
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I recommend this bus!
thanks, great service, will use again and recommend to family and friends
  • Posted on: 2015-10-23
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Durrell
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I recommend this bus!
Amazing ride all across the board. Super pleased. Thanks again!
  • Posted on: 2015-10-23
  • Depature: Baltimore, MD
  • Arrival: New York, NY
  • Name: Monika
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I recommend this bus!
My bus never arrived at the specific point . It was horrible !!! I paid and never got to board the bus . I was at stop besides the truck wash till 750 am and had to make alternate arrangements . Please refund my money !! Would never recommend this service to anyone !!
  • Posted on: 2015-10-22
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: yakairy
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I recommend this bus!
Bus was never on time!! Drivers are so rude !!
  • Posted on: 2015-10-22
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Manuela
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I recommend this bus!
The bus smell to much as a bathroom strong odor. The diversos is no kind nobody help to put the suicases in the bus.The price is good. Nothing else.
  • Posted on: 2015-10-21
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Paula
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I recommend this bus!
The bus was 45 minutes late and really prolonged the arrival time.
  • Posted on: 2015-10-21
  • Depature: New York, NY
  • Arrival: Rockville, MD
  • Name: Wai Tip
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I recommend this bus!
The washroom is very dirty and sticky The Driver is very rude
  • Posted on: 2015-10-21
  • Depature: Washington, DC
  • Arrival: Richmond, VA
  • Name: BISRAT
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I recommend this bus!
EXCEPT PUNCTUALITY YOU GIVE EXCELLENT SERVICE
  • Posted on: 2015-10-20
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Naomi Skerrett
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I recommend this bus!
I had 2 very different bus experiences. I have used this series to go return to DC. One round trip was great, the bus arrived and left on time, was clean and the bus driver very nice. This time on my way home to New York (bus 4pm on Thursday 15th Oct) the bus was 45 mins late with no explanation. the bus smelled so bad if I had any other way of getting home that evening I would have taken it. There was a man sitting alone at the back of the bus shouting profanities and smoking in the bathroom. I understand that it is a public bus but this made me feel very unsafe and the fact that he was not kicked off the bus for smoking worried me. Its a cheap and handy option for traveling but my last experience and how that man was handled by the driver did not restore my faith in the company.
  • Posted on: 2015-10-20
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Oksana
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I recommend this bus!
Soomebody spilled something on the floor before the bus arrived, and the floor was sticky. When we arrived to NY, the driver announced that the bus will not go to the final destination, which was a shock to me since I don't know the city at all, and I specifically chose this bus because the final destination (Allen St) was right next to my friend's house. The driver was nice. The flush in toilet on the bus didn't work.
  • Posted on: 2015-10-19
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Joseph Skaist
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I recommend this bus!
The trip was great except that it was supposed to arrive in Richmond at 7:30, but it made a stop in Washington and didn't arrive until 8:40.
  • Posted on: 2015-10-19
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: MAURICE HEMINGWA
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I recommend this bus!
NOT A GOOD OUTCOME. BUS WAS VERY LATE. ARRIVED VERY LATE LIKE TWO HOURS LATE, CONFUSION AT THE LINEUP; AS FAR AS WHO GOES ON THE BUS FIRST. PEOPLE WHO BOUGHT TICKETS WITH CASH VS PEOPLE WHO HAS THE ONLINE TICKET. THE BUSLINE PERSONNEL HARDLY EVER FOLLOWS THEIR OWN GUIDELINES WHICH CAUSES ARGUMENTS AND CONFRONTATIONS. ALSO THEY ALLOW OTHER PEOPLE TO JUMP THE LINE, IN PLAIN VIEW. THATS A NO NO, AND CAN CAUSE A BIGGER PROBLEM IN THE FUTURE. SOMEONE WILL CAUSE A FIGHTING OR WORSE PROBLEM. IF THERE IS NO LAW AND ORDER FOLLOWED BY THEIR OWN RULES. WHATS THE PURPOSE TO HAVING RULES IF NOT FOLLOWED
  • Posted on: 2015-10-19
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: RIDA RLHANA
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I recommend this bus!
Satisfied customer :-)
  • Posted on: 2015-10-19
  • Depature: Baltimore, MD
  • Arrival: New York, NY
  • Name: Crismae Olay
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I recommend this bus!
The main problem we encountered was the unspecific place for pick up / departure in Baltimore. Aside from being late, we were told by another bus driver to just "keep an eye" in the area because the bus can stop wherever. Hopefully there can be a bus station in Baltimore MD because ut will be extremely difficult during fall -winter season. Puntuality of bus drivers should improve as well.
  • Posted on: 2015-10-19
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Scott Wassenberg
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I recommend this bus!
Bus driver's language a little "rough" but glad he took control of the people on the bus. Made us feel safer. Pleased to see him take the time to clean and sanitize every seat. Everything ran smoothly and we were pleased with our trip, being a little bit apprehensive about the whole on-line process. It was very frustrating to not be able to talk to a live person when questions came up that were not clear on the website. We thought the Richmond Boulevard station had nearby parking, but no one knew anything about it, so we were forced to leave our vehicle on the side of the road until we returned 2 days later. Thankfully we were not towed. It would be nice to clarify what that "parking" tab means when you click on it and it brings up a map. But overall - we were pleased with the whole experience and especially the very economical price. We had no idea how our trip would turn out - and were pleased with bus itself - it was shiny and clean and very nice. Only wish the seats reclined further and were a little more spacious! But can't complain, given the economy of the trip.
  • Posted on: 2015-10-19
  • Depature: Baltimore, MD
  • Arrival: New York, NY
  • Name: Brittany Davis
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I recommend this bus!
The bus was 20 minutes late and we arrived an hour and a half after schedule. There was a chunk of a weave and other trash items scattered on the bus. There was an open water jug in the back of the bus for some reason. I paid for wifi and outlets; there were no outlets and the wifi did not work. Would not recommend.
  • Posted on: 2015-10-19
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Natalie Eller
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I recommend this bus!
Bus was smelly the whole time due to the bathroom. We didn't stop at all (normally stop in NJ or Delaware). An hour late to NYC. Electrical outlets weren't charging phones, super crowded, not fun experience.
  • Posted on: 2015-10-19
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Jacquelyln
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I recommend this bus!
Very satisfied with the service.
  • Posted on: 2015-10-19
  • Depature: New York, NY
  • Arrival: Rockville, MD
  • Name: Innessa
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I recommend this bus!
I generally like the service, but the return trip was terrible. The pick up location is too crowded and difficult for the bus to navigate. Also, my daughter and I spent more than an hour standing outside in the cold waiting for the bus. I would pay more per ticket if I had an option to purchase an assigned seat.
  • Posted on: 2015-10-19
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Reberta
  • Star ratings:
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I recommend this bus!
Need more comfortable Seats & the bus wifi doesn't support Netflix / Pandora
  • Posted on: 2015-10-19
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Burhan
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I recommend this bus!
Ok
  • Posted on: 2015-10-19
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Miranda rodrigue
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I recommend this bus!
on the website it said there was outlets there was none nor feet holders
  • Posted on: 2015-10-18
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Stephanie
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I recommend this bus!
Yes, we got from A to B, but the bus was very unclean and the bathroom was disgusting. Any time someone used it and opened the door, the smell would permeate the bus. Also, the area between seats were crusty and had leftover garbage. There was no WiFi or outlets so if someone needs to work remotely, it's a bad choice.
  • Posted on: 2015-10-18
  • Depature: New York, NY
  • Arrival: Baltimore, MD
  • Name: Adama Sidique
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I recommend this bus!
The driver was good, on time and professional. The trip was great.
  • Posted on: 2015-10-18
  • Depature: Baltimore, MD
  • Arrival: New York, NY
  • Name: milton
  • Star ratings:
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I recommend this bus!
Bus came late , i was calling customer service and there is no cuatomer service at night, bus was very dirty especially the bathroom ans it was very cold and driver had ac very strong
  • Posted on: 2015-10-18
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Anita Bradley
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I recommend this bus!
The past year I been using your bus twice per month, in the past two months I notice leaving NY to VA we had not have a 15 minute break like they used to do, I remember two weeks ago when I was traveling I haven't had the time to get something to eat I stay hungry till I reach VA, and I took a 1:30 pm bus. Also the wifi haven't been working on the bus at all, if this continues I will start using a different bus survice , Tks,
  • Posted on: 2015-10-18
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: la
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I recommend this bus!
People with tickets had to wait vs people who had cash. Already pack bus they had to wait with tickets. Some had to wait for next bus. It shoulf always be ticket first then cash people.
  • Posted on: 2015-10-18
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: iwlliam
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I recommend this bus!
Yes with reservations. Toilet on bud not working. Poor Comms. Re driver not advising customer on impending stops and facilities ahead.
  • Posted on: 2015-10-18
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Kemar Rance
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I recommend this bus!
The driver was extremely rude and disrespectful to passengers, cursed out one passenger and kicked off the bus, dictated what kind of food people could and could not eat on the bus, and a big part of that was because he don't want to smell other people's food, he pulled over in a unsafe location on I95 in Virginia without notifying passengers why he was pulling over, just pulled over and went outside, he took a rest stop in Delaware to go buy food and didn't allow passengers to get off and on the bus, then he wait till when the bus reach NYC late to tell us the bus was running slow because of the transmission.
  • Posted on: 2015-10-18
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Lisa Maya Knauer
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I recommend this bus!
NO WIFI NO WIFI NO WIFI NO WIFI. Wifi is advertised but there is NO WIFI on the bus. I wrote to Eastern; email bounced back. I tried to call -- no one ever answers phone and voicemail is "full" so not possible to leave a message. They should stop advertising wifi.
  • Posted on: 2015-10-17
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Esther Minton
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I recommend this bus!
This was one of the most easiest to board, clean, punctual buses I have been on...booked through GoToBus.com
  • Posted on: 2015-10-17
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Nancy
  • Star ratings:
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I recommend this bus!
The bathroom was so dirty
  • Posted on: 2015-10-17
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Michel OJEDA D'C
  • Star ratings:
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I recommend this bus!
Great experience !!!
  • Posted on: 2015-10-17
  • Depature: New York, NY
  • Arrival: Baltimore, MD
  • Name: Dianne
  • Star ratings:
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I recommend this bus!
There was terrible communication from the staff on the bus regarding their multiple failures. First of all we left NYC 30 minutes late. We made multiple fuel stops on the way down to Baltimore. Then we were given a 15-minute rest stop in the middle of Delaware at the time we should already have arrived in Baltimore. After the 15 minutes we were told the bus had broken down and we would have to wait 2 hours for another bus to come from NYC. They did not offer us a refund or comp tickets for a future ride. Fortunately another bus came earlier than that and had seats available. We arrived 2 1/2 hours later than planned. I will not be using this bus service again.
  • Posted on: 2015-10-17
  • Depature: Richmond, VA
  • Arrival: Washington, DC
  • Name: Saron
  • Star ratings:
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I recommend this bus!
It's the best
  • Posted on: 2015-10-17
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Antonio Smith
  • Star ratings:
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I recommend this bus!
I would like a refund because my bus had a break down and I had then force to a about 4.5 hours of delay.
  • Posted on: 2015-10-16
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: KT Wong
  • Star ratings:
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I recommend this bus!
Thanks for a safe trip!
  • Posted on: 2015-10-16
  • Depature: Washington, DC
  • Arrival: Richmond, VA
  • Name: Genesis uagrte
  • Star ratings:
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I recommend this bus!
The bus was an hour late and the wifi did not work, however I would use the service again
  • Posted on: 2015-10-16
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Hui Lu
  • Star ratings:
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I recommend this bus!
would be great if the wifi works
  • Posted on: 2015-10-16
  • Depature: New York, NY
  • Arrival: Baltimore, MD
  • Name: Daniela
  • Star ratings:
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I recommend this bus!
Air conditioning too high, bus driver not informative, sockets in a very uncomfortable place (my neighbor kept unplugging it), bus arrived late at pick up place, and arrived with 30 minutes delay at destination.
  • Posted on: 2015-10-16
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Christopher
  • Star ratings:
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I recommend this bus!
Took Easterns today. Service was horrible because of three reasons. One the driver was very rude. Two driver didn't want to turn on the AC causing the bus to get humid and creates a bad smell from the bathroom. Three the bathroom is always badly managed. If they only can keep the bathroom smelling good and better customer service then I would tell a friend, but since they don't I always prefer Washington deluxe because they keep their buses clean and outlets always work and they make the customers feel important and appreciated because of their polite staff. Also they don't make two stops and make them Express rides. These are my thoughts and I think you can improve little by little. Only reason I took it today was because they were the only ones running at the moment and wanted to get home immediately, so availability for Easterns is awesome.
  • Posted on: 2015-10-16
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Souad Adnane
  • Star ratings:
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I recommend this bus!
such a bad experience, 1 hour delay in NYC to go to Albany, waiting in the cold with no clear information on when the bus would arrive...the lady at the agency is so disrespectful, not answering people's questions and daring to yell at them...such a bad treatment...i would definitely not recommend it
  • Posted on: 2015-10-16
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Ibrahim Kuteyi
  • Star ratings:
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I recommend this bus!
Wi-fi doesn't work.
  • Posted on: 2015-10-16
  • Depature: New York, NY
  • Arrival: Baltimore, MD
  • Name: Neha
  • Star ratings:
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I recommend this bus!
While the drive was comfortable, the bus left NY 45 mins behind schedule, the toilet seemed to be malfunctioning and we arrived in Baltimore an hour behind schedule. I also don't understand why the stop for gas and the stop for restrooms was at different times. Just wasted more time! There was an unnecessary hold up for no apparent reason when the bus was picking up passengers at NY Penn station. Just because one passengers ticket was an issue, everyone else behind him in line shouldn't have to wait! We should have been allowed to board and the faulty ticket should have been looked at later! Caused so much delay and discomfort!
  • Posted on: 2015-10-16
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: David Reid
  • Star ratings:
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I recommend this bus!
The bus driver Mike is very rude no rest stop but he gets to to leave the bus while it's refueling and gets a drink and he also helps guys smuggle cigarettes on his return trips to new York very rude I will not be using eastern anymore !
  • Posted on: 2015-10-15
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Mildred Gordon
  • Star ratings:
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I recommend this bus!
Although the bus trip itself was good, the bathroom was horrible.
  • Posted on: 2015-10-15
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Miranda Jackson
  • Star ratings:
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I recommend this bus!
Service was excellent!!!
  • Posted on: 2015-10-15
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Grace
  • Star ratings:
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I recommend this bus!
I called customer service because I was stuck in traffic and I wasn't going to make it in time to board the bus. The lady who answered was very rude and when I asked to speak to someone else she said "no one is here it's just me" and then yelled "JUST DO THE BEST YOU CAN" over the phone and then hung up on me. It was so rude and uncalled for.
  • Posted on: 2015-10-15
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Lisa Maya
  • Star ratings:
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I recommend this bus!
No wifi. Driver told me the name of a network that didn't exist. Bus left on time but arrive 1.5 hours late (not driver's fault; there was road work)
  • Posted on: 2015-10-15
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Jessica Gonzalez
  • Star ratings:
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I recommend this bus!
Turn on the a/c
  • Posted on: 2015-10-15
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Lakesha Wright
  • Star ratings:
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I recommend this bus!
Nice ride to N.Y. I know there is a schedule to keep, but a passenger was left behind
  • Posted on: 2015-10-14
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Gisela
  • Star ratings:
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I recommend this bus!
Friendly staff at the Washington DC office.
  • Posted on: 2015-10-14
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Idris Ali
  • Star ratings:
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I recommend this bus!
would appreciate more if u can accommodate the bus more charging unit and cup hanging handling Thank you
  • Posted on: 2015-10-14
  • Depature: Baltimore, MD
  • Arrival: New York, NY
  • Name: Alice
  • Star ratings:
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I recommend this bus!
Wi-fi doesn't work. It was connected but... I'm not sure why it didn't work. Other things were good, comfortable.
  • Posted on: 2015-10-14
  • Depature: New York, NY
  • Arrival: Baltimore, MD
  • Name: Sherzod
  • Star ratings:
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I recommend this bus!
The bus was 15 minutes late. When I started to worry and called the company a woman rudely said that it is impossible and hung up.
  • Posted on: 2015-10-14
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Renee Campble
  • Star ratings:
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I recommend this bus!
The Bus was 40 mins late to pick up and 1 1/2 hours late for arrival. We didn't stop to Eat or anything. We need to Stop to Eat. Thus making a very long day.
  • Posted on: 2015-10-14
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Lee ann
  • Star ratings:
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I recommend this bus!
Perfectly fine trip there and back. Would use them again. Took the 330 train from 33rd street to Richmond, Va.
  • Posted on: 2015-10-14
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Christine
  • Star ratings:
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I recommend this bus!
Bus never made it to New York because of an altercation between bus manager and passenger. Missed my appointment in New York because of it . Never got a refund
  • Posted on: 2015-10-13
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Akiko
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I recommend this bus!
Power plug not working
  • Posted on: 2015-10-13
  • Depature: New York, NY
  • Arrival: Baltimore, MD
  • Name: Brandon Clifton
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I recommend this bus!
I paid for WiFi, but it barely worked. Every site just kept loading and I needed internet for work. Very disappointed
  • Posted on: 2015-10-13
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: SERGIO DANISHEWS
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I recommend this bus!
No so comfortable close to the w.c.
  • Posted on: 2015-10-13
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Arvind
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I recommend this bus!
For the low price, this bus is good. I didn't expect comfortable cushion seat. It is really difficult if you need to talk to Driver. He doesn't understand what we talk.
  • Posted on: 2015-10-13
  • Depature: New York, NY
  • Arrival: Rockville, MD
  • Name: Trudiann brown
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I recommend this bus!
I was a passenger on this bus the 10th of October leaving newyork at 4:30pm 34st. The bus made a rest stop in Delaware for 10mins I got off to get coffee at Starbucks came back out the bus wasn't there I was distraught traumatized it was so cold I was crying my eyes lucky there was a next bus going to Maryland the driver was a good Samaritan to drop me off in silver springs to get picked up,however I will be taking legal actions.
  • Posted on: 2015-10-13
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Elene
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I recommend this bus!
I like it because it's cheap, but people it was not on time and people were making too much noise (watching films without earphones, playing music...) and eating too much smelly food. I would state some basic rules to make the experience better for everyone. Thanks
  • Posted on: 2015-10-13
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Katherine
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I recommend this bus!
The bus was very clean, we arrived two hours late so they cut my stop, that was upsetting. The bus had very few outlets.
  • Posted on: 2015-10-13
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Akiko
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I recommend this bus!
The bus was late by over 2 hours to Washington DC
  • Posted on: 2015-10-13
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Katherine
  • Star ratings:
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I recommend this bus!
Bus was very clean but I got to my destination an hour late. The internet wasnt working.
  • Posted on: 2015-10-13
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Laura
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I recommend this bus!
Tend to be late on the red-eye trips, but no traffic makes up for it. Have always felt safe. Pay careful attention to addresses for pick up in larger cities.
  • Posted on: 2015-10-13
  • Depature: New York, NY
  • Arrival: Baltimore, MD
  • Name: Chase carney
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I recommend this bus!
The bus didn't stop in Baltimore where it was supposed to. I was forced into DC, which made me 3 hours late for where I needed to be. The bus driver lied about his fuck up. And gotobus did nothing to help. I booked a different service home because of shit customer service. I'll never use this service again.
  • Posted on: 2015-10-13
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Kayla
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I recommend this bus!
The bus from NY to DC was 1.5 hours late. But there were chargers as indicated so I was content. The return trip was where I encountered the most problems. I was experinging a medical emergency and was hospitalized causing me to request to reschedule. It is unacceptable that Eastern does not reschedule or guarantee seating, especially in the case of emergencies. I called the NY office and the girl spoke poor English, was rude, and hung up the phone on me. I did my best to arrive on time and when I checked I'm for my DC to NY trip the check-in staff also spoke poor English. He couldn't even articulate that he needed my confirmation #. When I got on the bus it was very smelly. I assume people must have just gotten off, but for sanitary purposes, the driver or staff should have at least sprayed a sanitizer throughout the bus. This bus also indicated there were chargers but not every seat had one & I had to beg to switch seats with someone so I could charge my phone. That is not good. I was pleased that I arrived on time.
  • Posted on: 2015-10-13
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Nadia Delgado
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I recommend this bus!
Everything is ok, but bathroom is very dirty
  • Posted on: 2015-10-13
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: reginald jenkins
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I recommend this bus!
The driver was very professional and courteous. I was very comfortable with him behind the wheel.
  • Posted on: 2015-10-12
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Antwan Chambers
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I recommend this bus!
Bus got to destination extremely late and staff was rude.
  • Posted on: 2015-10-12
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: maurice hemingwa
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I recommend this bus!
bus was very very late
  • Posted on: 2015-10-12
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: heather nelson
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I recommend this bus!
BATHROOMS ARE NOT CLEAN AND SOME SEATS ARE DIRTY
  • Posted on: 2015-10-12
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Sulman Usman
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I recommend this bus!
This was a horrible experience. The bus was not prompt at all -- we arrived a full 2.5 hours after we were scheduled to. The driver also did not turn on the air conditioning on the bus despite requests to and stopped for far longer than he said at a rest stop in Delaware, further delaying us. I will not be using your service again.
  • Posted on: 2015-10-12
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Stay
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I recommend this bus!
I feel the Bus Operator needed to be courteous, when someone comes a few minutes before 5. Since this was my first time, I was waiting at the wrong Bus-stop, I even tried to go into the office but they were closed, so that was 5-7min right there, until someone told me to go around the corner. If the person is not at the bus stop 20min before, you do not argue,with them (driver). As long as they are not there when the Bus doors are closed and pulling off. Next, He didn't check to make sure all of the overhead compartments were closed. We stopped in Baltimore, DC & Delaware. The driver also dropped someone off at a NJ Reststop in which he's not suppoosed to do. I also didn't realize we were supposed to stop in Delaware. Next time I have to make sure I take the Express. The bathroom smelled really bad,there's only outlets near certain seats? My daughter took it a week ago and the driver she had was on-point and got her to NY with No-Nonsense. It's not only because of the price of this, because another bus Co. could be just as bad. You just have to keep speaking up, for change in service.
  • Posted on: 2015-10-12
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Carolina Gonzale
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I recommend this bus!
we were 4 hours late!!!!
  • Posted on: 2015-10-12
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: VIbha
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I recommend this bus!
While booking tickets, it showed that phone charging plugs were available but there were no charging points in the bus.
  • Posted on: 2015-10-12
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: al lott
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I recommend this bus!
Bus was cold.
  • Posted on: 2015-10-12
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Laura
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I recommend this bus!
Minor troubles getting the bus wifi to work, but it's still comfortable and clean, and runs on time.
  • Posted on: 2015-10-12
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Jennifer
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I recommend this bus!
The bus could be cleaner but that's to be expected. The overall bus experience was much better than earlier this year. I noticed there were more safety precautions in place (seatbelt signs, video surveillance, etc) so that made me feel a bit safer.
  • Posted on: 2015-10-12
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Dan Wolpert
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I recommend this bus!
Bus was very dirty and hot. People were fighting over seats and generally an uncomfortable ride
  • Posted on: 2015-10-12
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Michael
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I recommend this bus!
Bus was freezing cold after we all had been in a rain storm
  • Posted on: 2015-10-12
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Deborah
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I recommend this bus!
we had a but delay on boarding last friday, they took forever and it was raining so much, I had to go all the way wet until DC, would be nice a fast boarding specially on this conditions. Thank you
  • Posted on: 2015-10-11
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Jean Maignan
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I recommend this bus!
Was not on time
  • Posted on: 2015-10-11
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Olga
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I recommend this bus!
The worst trip ever - the bus was 25 min late and we could leave the station only 45 min later than the bus was supposed to leave. The bus arrived to DC 2.5 hours later then it was scheduled. The driver was on phone all the trip long speaking super loud which was very disturbing.
  • Posted on: 2015-10-11
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Josephine Garcia
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I recommend this bus!
The AC on the bus broke down three hours into a six hour trip. Due to traffic and weather, we arrived at 8:30, instead of 6:30pm. The dely was understandable, but the AC breaking down should be avoided if possible.
  • Posted on: 2015-10-11
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Ayako Pritchard
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I recommend this bus!
Tripper bus drivers and staffs are always courteous and pleasant. Punctuality is always excellent but this time the traffic in New York was quite bad, so I can't blame it. I always appreciate the service of Tripper bus. Thank you.
  • Posted on: 2015-10-11
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Arvind
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I recommend this bus!
For the price we pay, it is good. Do not expect comfort with foot rest for this price.
  • Posted on: 2015-10-11
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Dan Wolpert
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I recommend this bus!
Would recommend as a last resort
  • Posted on: 2015-10-11
  • Depature: Richmond, VA
  • Arrival: Washington, DC
  • Name: Vinshae Gardner
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I recommend this bus!
Left a little late but other than that everything was great
  • Posted on: 2015-10-10
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Ebony
  • Star ratings:
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I recommend this bus!
The bus pick up location was confusing, the bus was 19 minutes late and didn't arrive to the destination until 48 minutes after the promised time. The bathroom smelt TERRIBLE!! I definitely don't recommend this service.
  • Posted on: 2015-10-10
  • Depature: New York, NY
  • Arrival: Baltimore, MD
  • Name: Laura
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I recommend this bus!
Arrived late in Baltimore. Toilet was broken.
  • Posted on: 2015-10-10
  • Depature: New York, NY
  • Arrival: Baltimore, MD
  • Name: Leah
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I recommend this bus!
Wifi doesn't allow Netflix, YouTube, Facebook. So the extra fee or wifi was a waste of money because I couldn't put on any cartoons for my child
  • Posted on: 2015-10-10
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Sasha Bard
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I recommend this bus!
We were four and a half hours late. A six hour ride turned into a ten and a half hour trip. Ridiculous.
  • Posted on: 2015-10-10
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Hannah Towle
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I recommend this bus!
We were an hour and 45 minutes late, there was a screaming fight at our bus stop in Baltimore, people listened to their music without headphones, there was only a few plugs in the bus so no charging devices, the wifi didn't work and lastly, there was no leg space at all. Overall, a horrible experience and I really would like my money back.
  • Posted on: 2015-10-10
  • Depature: Baltimore, MD
  • Arrival: New York, NY
  • Name: Marjoleine Wille
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I recommend this bus!
There are improvements to make here. But for 25$ you cannot really complain. Or have expectations.
  • Posted on: 2015-10-10
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Krystel
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I recommend this bus!
I ALWAYS TAKE THIS BUS COMPANY WHEB I HEAD OUT TO NY ITS AKWAYS COMFTABLE AND FAST
  • Posted on: 2015-10-10
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Emily Mastren
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I recommend this bus!
Will NEVER take again. No AC. Late by 2 hours. Will always take mega bus from now on
  • Posted on: 2015-10-10
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: David Nort
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I recommend this bus!
The bus was late picking up passengers and late arriving at its destination in Washington, D.C. The driver also made three unnecessary stops where no one got on and we didn't refuel. It took seven hours for a four and a half hour trip.
  • Posted on: 2015-10-09
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: M F M Hutcheson
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I recommend this bus!
Price was fair, but driver stopped in Baltimore, no one got on or off, just stop. This was after short rest break in Delaware. Arrived DC 50 minutes late, from already five hour trip. Driver never spoke, never announce anything. Seats not comfortable.
  • Posted on: 2015-10-09
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Laura
  • Star ratings:
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I recommend this bus!
I'm still havinh trouble finding the electrical plugs in Eastern buses, but it gets where I need to go, is clean, and is comfortable.
  • Posted on: 2015-10-09
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Brendan
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I recommend this bus!
Hi, my main frustration comes with the fact that the staff was so rude when I was checking in. I asked them if I could fill my water bottle with their large water cooler and they said no. In addition, I didnt realize I had to print out the ticket myself ahead of time. They gave me a really hard time about that and tried to charge me a dollar for the print out.
  • Posted on: 2015-10-09
  • Depature: Rockville, MD
  • Arrival: New York, NY
  • Name: kwenyoung chun
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I recommend this bus!
It was very nice trip
  • Posted on: 2015-10-09
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: john jackson
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I recommend this bus!
made it home a little early and safe...who could as for more...really (:
  • Posted on: 2015-10-08
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: adanna
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I recommend this bus!
better than i expected
  • Posted on: 2015-10-08
  • Depature: Richmond, VA
  • Arrival: Washington, DC
  • Name: Saron Kebede
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I recommend this bus!
It was on time and I love how affordable it is.
  • Posted on: 2015-10-08
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Renee Campble
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I recommend this bus!
It was a very Pleasant and fast Trip. Just wish the Movie Screen would've played. The Bus Driver was Pleasant and attentive. Kudos to him for making it a Pleasant Trip.
  • Posted on: 2015-10-07
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: KELLY
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I recommend this bus!
IT WAS A SMOOTH RIDE WITH ALL THE BAD WEATHER ... THE DRIVER DID A GREAT JOB
  • Posted on: 2015-10-07
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Vishwas
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I recommend this bus!
Will never recommend this bus to anyone ,,
  • Posted on: 2015-10-07
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: avital hershcovi
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I recommend this bus!
Every thing was great !
  • Posted on: 2015-10-07
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Shanitra
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I recommend this bus!
Bus was on time. Seats were clean; bathroom was disgusting! No toilet paper and looks like the seats haven't been cleaned in months. Drivers weren't very friendly, but overall we got what we paid for. Trip was quick and dropoff was convenient.
  • Posted on: 2015-10-06
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Johanna
  • Star ratings:
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I recommend this bus!
The bus driver did not announce and warn the passangers of the Eastern Rules and Policies. As a result passangers were smoking marijuana in the bathroom and talking loudly on the phone with the speakerphone on and the bus driver did not say or do anything to stop it. I much preferred Mike (I think that's his name) the driver I had on my way to NY Saturday at 12:30AM.
  • Posted on: 2015-10-06
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Walter Hernandez
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I recommend this bus!
Internet is doesn't work
  • Posted on: 2015-10-06
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Samanthi Perera
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I recommend this bus!
The toilets were filthy... Not nice. Just a bit cold on the bus, but other than that, nice!
  • Posted on: 2015-10-06
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Kenneth
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I recommend this bus!
I was disappointed with the presence of an uncapped 5 gallon jug of water near the restroom that tipped over after a rough turn and soaked my shoes and those of a few fellow passengers. It didn't help that the "foot rests" only held my feet a bout an inch off the ground. Bus was 30 minutes late to Richmond. Overall pleasant experience but pretty bare-bones.
  • Posted on: 2015-10-06
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Shakira
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I recommend this bus!
The service provided by the staff was decent. The punctuality was out of this world in this particular trip.
  • Posted on: 2015-10-05
  • Depature: Baltimore, MD
  • Arrival: New York, NY
  • Name: Ayodeji
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I recommend this bus!
it is worth it.
  • Posted on: 2015-10-05
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Lynette Thomas
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I recommend this bus!
The bus drivers need to stay off of their cell phones while driving. I don't drive & talk & I don't want anyone else to either. It's about safety.
  • Posted on: 2015-10-05
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Neikay Manuel
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I recommend this bus!
The bathrooms are disgusting and the whole bus Smelled from the bathroom.
  • Posted on: 2015-10-05
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Miller morris
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I recommend this bus!
I enjoyed the ride from DC to NYC. It's was safe and on time. I would recommend th is company trip to everyone. Thanks
  • Posted on: 2015-10-05
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: semhal tekeste
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I recommend this bus!
Staff was friendly and helpful! They forgot to turn on the outlets so we had to go ask the driver close to 45mins after we started our trip. It was a smooth, efficient ride though. Keep up the great work!
  • Posted on: 2015-10-05
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Alan Manden
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I recommend this bus!
Bus bathroom door did not lock and floor was wet
  • Posted on: 2015-10-04
  • Depature: New York, NY
  • Arrival: Baltimore, MD
  • Name: Erika
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I recommend this bus!
It's not very comfortable but it's very cheap and I will recommend to all my friends.
  • Posted on: 2015-10-04
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: careather willia
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I recommend this bus!
I love taking my trips on this bus service every week
  • Posted on: 2015-10-04
  • Depature: New York, NY
  • Arrival: Baltimore, MD
  • Name: Magdalena
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I recommend this bus!
1. You sent me a e-ticket. When I arrived to the place, they charged me $1 to print the ticket. WHAT? 2. I specific ask for Wi-Fi and there was none. Only "Wi-fi Movies" and I needed to work. 3. The chofer didn't help me to get the wi-fi and told me there was none 4. We were supposed to arrive 10.40 - we arrived 11.50
  • Posted on: 2015-10-04
  • Depature: New York, NY
  • Arrival: Baltimore, MD
  • Name: kasie
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I recommend this bus!
The bus was very dirty so it was very hard to get comfortable
  • Posted on: 2015-10-04
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Lorne williams
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I recommend this bus!
Nice ride..just make sure you regulate your line properly when getting on the busb..people be skipping others
  • Posted on: 2015-10-03
  • Depature: New York, NY
  • Arrival: Baltimore, MD
  • Name: Kevin Dant
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I recommend this bus!
The trip and the bus itself were fine. The only problem really was that the bus stop was really hard to find, especially in Baltimore. There were no signs to tell you where it was and the sign at the stop was behind the car wash do you couldn't see it from the road at all. And there's another company right across the street and many people went to the wrong stop at first, so someone could easily be late trying to find the right stop.
  • Posted on: 2015-10-03
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Leticia
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I recommend this bus!
Round trip drivers were exceptional and the tkt booth young lady in Richmond as well, but on alien st the young lady behind tkt counter extremely rude demeanor? Not even sure I know why? all I asked was for a printout and paid said thank you but she had no interest and actually chucked my phone onto counter after she confirmed my info. Did not even make eye contact as if I was a zombie? Very disappointing especially since I grew up in NY it gives it a bad reputation. Bus on route back to VA stunk like urine?
  • Posted on: 2015-10-03
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Alexandra Ackerm
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I recommend this bus!
Very very late bus. Lots of yelling. Smelly.
  • Posted on: 2015-10-03
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Neikay Manuel
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I recommend this bus!
The bathroom was disgusting. The toilet couldn't flush Smelled urine for the whole ride.
  • Posted on: 2015-10-03
  • Depature: New York, NY
  • Arrival: Baltimore, MD
  • Name: Rebecca
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I recommend this bus!
Bus was very late and stopped for a long time to get gas,causing my to arrive home much later than I desired
  • Posted on: 2015-10-03
  • Depature: Baltimore, MD
  • Arrival: New York, NY
  • Name: Rebecca
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I recommend this bus!
Bus is always freezing!!
  • Posted on: 2015-10-02
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Noreen
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I recommend this bus!
The trip is affordable to visit NY, internet service is not working only when you want to watch the movies that has been program. Seat does not reclined. Our departure is in Penn station, since we were in Chinatown in our last few hours before we leave NY, we called customer service if its ok to catch the bus in Chinatown. Was told its ok but when we showed our confirmation to the lady in the counter, she denied our request and told us we didnt bought the ticket from her but to another agent- therefore we should go catch the bus from Penn station. We tried to argue but she won't relent. We have to rush to get to Penn station and made it just about 5 mins before departure. The bus trip was good, customer service, bad. They do not communicate well between phone customer service versus desk counter service.
  • Posted on: 2015-10-01
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Nicole
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I recommend this bus!
The Pros out way the Cons if you can deal with the rudness of the staff in New York. They talk to anyone that is not Asian as if they are trash and we use their buses more than their own! if you can deal with that then the ride is reasonable. They stop for you to get food and they leave on time. If would be nice to have express to New York from Richmond and back. Kids under 2 in-lap should be free NOT full Price.
  • Posted on: 2015-10-01
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Wendy
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I recommend this bus!
much better then going there, bus was early, staff in DC helpful and courteous
  • Posted on: 2015-10-01
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Wendy
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I recommend this bus!
Bus an hour late, person collecting the tickets had a bit of an attitude
  • Posted on: 2015-10-01
  • Depature: Baltimore, MD
  • Arrival: New York, NY
  • Name: Quannie
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I recommend this bus!
Only if it was the last resort of transportation
  • Posted on: 2015-09-30
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: David Garcia
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I recommend this bus!
Drivers need to stay off of their cellphone. No texting or phone calls. Other than that it was a smooth ride.
  • Posted on: 2015-09-30
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: joan shaw
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I recommend this bus!
my previous trip with this company which was about 2 weeks prior was a nightmare
  • Posted on: 2015-09-30
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Ivan
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I recommend this bus!
the office in DC is not a very kind place
  • Posted on: 2015-09-30
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Tugce bulduk
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I recommend this bus!
Because of late arrived of bus ı missed my flight ! It was 1.30 hours late. How you can replace that ? İmpossible ! You know since 22 hours ım just waiting at airport !
  • Posted on: 2015-09-30
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Moshea Rease
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I recommend this bus!
GotoBus provides really fast trips.
  • Posted on: 2015-09-30
  • Depature: New York, NY
  • Arrival: Rockville, MD
  • Name: David Patch
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I recommend this bus!
Every person I had contact with relating to this trip was unpleasant and unhelpful: The ticketing agent in NYC, the person checking tickets at boarding, the person taking tickets at the second NYC stop, the driver. Unhappy, disinterested, rude people. If you could teach your people some manners I would probably travel with you 4 or 5 times a year as the train is not as convenient. As it is, I would use GotoBus only if there were no other options.
  • Posted on: 2015-09-30
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Isabelle Tsakok
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I recommend this bus!
The four front seats should not be occupied by the bags and belongings of the driver and other bus staff. They should be available for seating to all passengers who have purchased tickets. Bathroom should be cleaner and well equipped with toilet rolls. At the outset of the trip, driver should tell customers at what rest stop he plans to stop and for how long. This will enable passengers to better plan their trip.
  • Posted on: 2015-09-30
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Maria Canas
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I recommend this bus!
I have been a client for a long time. I bought i ticket and then realized that i could not travel i tried to reschedule online where there is an option but it does not work, i tried calling the number and nobody ever answered. I found another number where i could barely hear the lady and at some point she hanged up the phone on me. You need to improve your customer service and allow to really use the option you are giving like rescheule a ticket.
  • Posted on: 2015-09-30
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: teba wallace
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I recommend this bus!
No cell chargers when driver got to Ny he only atopped at allen street and it was hard to get home got to Ny about 30 above schedule
  • Posted on: 2015-09-29
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Vittoria De Maur
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I recommend this bus!
Efficient and cheap way to get to NYC but there was a very rude passenger needed to be shut down but driver was a bit timid. Other passengers yelled at her and asked that she be removed from the bus to no avail. Bus driver on the way back to Richmond was much more assertive and made everyone follow all the rules. Too bad she wasn't on his trip.
  • Posted on: 2015-09-29
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Lindsay
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I recommend this bus!
I have never met ruder staff than those who I encountered on the phone on Friday 9/25/15. I will think again and check EVERY possible option before I travel using Eastern Travel again!! Me and 10 other passengers were misdirected several times as to where the bus was relocated. Well, we missed the bus, were yelled at by staff, and arrived at our destination late via a later bus. What's more - we were offered no consolation, no refund, no apology, no complimentary ride - NOTHING! Rude, disorganized, and disrespectful. NEVER AGAIN.
  • Posted on: 2015-09-29
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Geoffrey Wolson
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I recommend this bus!
The trip was pleasant. No complaints. Will ride again.
  • Posted on: 2015-09-29
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Dal Molin
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I recommend this bus!
Hello, We are French and it was our first experience(experiment) by bus in the United States. On September 11th, 2015 we had to leave in 9.30 am New York and arrive at Richmond in 3.30 pm. We left with a little of delay 10.15 am but we arrived at 5 pm. the bus was rather comfortable with possibility of loading(charging) its mobile phone and with a good WiFi connection. The negative point is the state of toilet really nasty no water no toilet paper especially whom over 7 hours(o'clock) of journey we are to stop(arrest) that only once one quarter of an hour to go in toilet and to be sold to eat. To conclude good experience(experiment) with a good price(prize) but a big improvement to make in exposure time. Cordially Gilles Dal Molin
  • Posted on: 2015-09-29
  • Depature: Baltimore, MD
  • Arrival: New York, NY
  • Name: melissa
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I recommend this bus!
Bus was 15 mins late there was a foul smell on the bus and the customers that occupied 2 seats refused to move and allow others coming on to have aseat
  • Posted on: 2015-09-29
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Sara casalini
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I recommend this bus!
All very good. The driver should be more mind giving information
  • Posted on: 2015-09-29
  • Depature: Baltimore, MD
  • Arrival: New York, NY
  • Name: Valerie
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I recommend this bus!
It was hard to find the location where you catch the bus, it isn't very clear. and no toilet paper in the bathroom.
  • Posted on: 2015-09-29
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Jamal small
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I recommend this bus!
Occasionally the bathroom smells bad and the outlets don't work all the time however it's a great way to travel
  • Posted on: 2015-09-29
  • Depature: New York, NY
  • Arrival: Baltimore, MD
  • Name: Alie
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I recommend this bus!
Firstly my trip to NY was canceled within 24 hrs of departure time. I had to wake up early and scramble to find alternate means of transport. Then on my return trip, the bus either did not show or showed up and departed early. The following bus came 2.5 hours later. Again, no messaging as the expected lateness and no obvious reason. All unacceptable.
  • Posted on: 2015-09-28
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Luke Atkinson
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I recommend this bus!
It was a bumpy, but overall, good ride.
  • Posted on: 2015-09-28
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Julia Campbell
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I recommend this bus!
Bus arrived promptly, outlets and wifi worked well, no problems with the trip!
  • Posted on: 2015-09-28
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Derrick Mills
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I recommend this bus!
Very nice bus staff very clean buses. I will be using them again
  • Posted on: 2015-09-28
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Marcin
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I recommend this bus!
Very unfriendly staff at the departure station, the driver refused to switch on the "no because no"), poor WiFi onboard, the permanent very bad smell from the toilet throughout the entire bus cabin whenever someone opened the toilet door (which happened frequently)
  • Posted on: 2015-09-28
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Ashley Calloway
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I recommend this bus!
Sucked. Rude staff.
  • Posted on: 2015-09-28
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Craig Napier
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I recommend this bus!
Best bus service i have experienced so far.
  • Posted on: 2015-09-28
  • Depature: New York, NY
  • Arrival: Baltimore, MD
  • Name: Quanasia William
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I recommend this bus!
I was please with my travel
  • Posted on: 2015-09-28
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Erick
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I recommend this bus!
My most recent trip was pleasant enough. Your good pricing and the convenience of the DC/NYC departure/destination points are the two main reasons why I sometimes choose to use this service. However, you must be able to accomodate last-minute arrivals who have already purchased a ticket. It is silly to scold your customers because your system of ticket collection at the time of departure is not up to date. With Megabus or BoltBus, you can arrive at the last minute and show them your ticket on your smartphone before departure. The point is to make it easier for your customers to give you their money (more profit for you), not to force them to learn your outdated practices. You generally provide a good service - I have used you off and on for almost 10 years. But now there are other options, many buses, so it is to your advantage to update your practices. Most importantly, all of your staff should learn to speak to customers respectfully. There is no need to offend the people who pay you your revenue.
  • Posted on: 2015-09-28
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Haymes
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I recommend this bus!
I took Focus bus company I pray I never have to take that bus again. Stinks badly badly very bad. Easter is all right. Washington Express was truly the best. I do not mind spending a few more dollars. That's the service I'd recommend
  • Posted on: 2015-09-28
  • Depature: New York, NY
  • Arrival: Baltimore, MD
  • Name: Kim Kutasi
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I recommend this bus!
First time on one of your buses. Very happy with the cleanliness and service. Would definitely use again! Thank you.
  • Posted on: 2015-09-28
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Fermin guinazu
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I recommend this bus!
Was sold with wifi and It didnt worked
  • Posted on: 2015-09-28
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: John Hahm
  • Star ratings:
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I recommend this bus!
Rude driver. Late. Stopped in Baltimore. Cold bus with AC blasting. Horrible ride. Would never go again!!!
  • Posted on: 2015-09-28
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Kelvin Beard
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I recommend this bus!
No wifi or plug-in outlets as per the advertisement.
  • Posted on: 2015-09-27
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Kelvin Beard
  • Star ratings:
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I recommend this bus!
No electrical outlets as shown in the advertisement. Bath needs to be emptied more frequently. We can smell it each time the door is opened.
  • Posted on: 2015-09-27
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Aaron
  • Star ratings:
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I recommend this bus!
I think you guys should make it clear that when leaving new york city you must arrive atleast 30min early. I arrived about 15 min before departure time and i was confused on where to board and by the time i figured it out i was told the bus was full. I was not allowed to board. That makes no sense, im a paying customer i deserve to board, i spent my hard earned money. And now i have to wait two hours for the next bus. In the middle of new york city with heavy luggage. To top that off, the woman who was checking tickets was very hostile with me, and did nothing to assist in my time of panic. If i were reffering my friend to goto bus i would simply tell them, you get what you pay for.
  • Posted on: 2015-09-27
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Nuria
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I recommend this bus!
We were sitting next to the bathroom and it smelled so bad for 4 hours
  • Posted on: 2015-09-27
  • Depature: Richmond, VA
  • Arrival: Washington, DC
  • Name: Ulanda Perry
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I recommend this bus!
All its missing is electrical outlets to plug in cell phones.
  • Posted on: 2015-09-26
  • Depature: New York, NY
  • Arrival: Baltimore, MD
  • Name: Xiaozhou Liu
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I recommend this bus!
I've been used goto bus and eastern for a long time. But yesterday 's experience is very disappointing. They changed the bus station for at least three times and no one informed us the right location. I called the office for so many times but they still gave me the wrong information. It is actually very unpleasant and unacceptable.
  • Posted on: 2015-09-26
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Cassandra Dtayto
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I recommend this bus!
I love the service
  • Posted on: 2015-09-26
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Ayako Pritchard
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I recommend this bus!
When I wanted to change the date, you didn't respond. The date I needed was Oct. 3rd, instead the yesterday. I am so frustrated!!!
  • Posted on: 2015-09-26
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: jessica faulcom
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I recommend this bus!
This bus company is unorganized and should have known the pope was on town and that certain streets were going to be blocked off instead of having leaving a group of people and not informing them of the route changes. I'm going to tell people to never use Eastern they are inconsiderate and rude.
  • Posted on: 2015-09-26
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Sara shadpour
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I recommend this bus!
My bus never showed up and the staff was impossible to get a hold of. Had to stay in nyc an extra night because of their poor customer service. 0/10
  • Posted on: 2015-09-26
  • Depature: New York, NY
  • Arrival: Baltimore, MD
  • Name: Leena Chaudhari
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I recommend this bus!
My experience yesterday was awful. They changed the bus stop but didnt get any email. It was hard to find that guy who was standing in the corner. We waited for the bus for 2 hours! They changed the stop again And we had to walked from 34th &8 to 29th&6th. The experience was awful and i wish i could give 0 stars for the experience. Never going to recommend anyone.
  • Posted on: 2015-09-26
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Danielle
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I recommend this bus!
Me and my friend missed our bus at 7am and a member of Eastern told us, that it is no problem and we took the next bus at 8am. This was so perfect! And we don't had to pay more money!
  • Posted on: 2015-09-26
  • Depature: New York, NY
  • Arrival: Baltimore, MD
  • Name: Chad Kushins
  • Star ratings:
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I recommend this bus!
Great experience with one exception.... I was not notified that the bus would have to be re-routed due to traffic and was forced to run to another stop. There, I was forced to pay an addition fee.
  • Posted on: 2015-09-26
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: alper
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I recommend this bus!
bus never showed up
  • Posted on: 2015-09-26
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Kevin
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I recommend this bus!
internet did not work during the trip. but the charger did work
  • Posted on: 2015-09-25
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Luke Atkinson
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I recommend this bus!
Maybe the suspension on this bus needs to be looked at. – the ride was very bumpy. Otherwise, all was well. Thanks!
  • Posted on: 2015-09-25
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Blake Sherwyn
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I recommend this bus!
I would like to express my severe disappointment in your services that I attempted to use at 1:30 this afternoon trying to go to Richmond, VA. Before I embarked on my journey, I called customer service and asked where exactly the bus departed from. I was met with a loud and impatient woman who gave me no clear answer. My train arrived to Grand Central station at 1:12pm. I ran 2 miles with my suitcases to make this 1:30 bus and got there at 1:29. I understand that you have a policy that recommends that you get there 20min in advance but I did my absolute best. At 1:29, I knocked on the door and the driver simply shook his head and drove away. Never before in my travels have I seen such apathy for ones job and such lack of humanity. I immediately called cusomer service where I was greeted by the same loud, obnoxious, and irratable lady as before who proceeded to hang up on me despite my civil and calm remarks. Because of your service, I am missing my best friends birthday where I planned to surprise him with my visit. Normally, I would ask that my $35 in ticket fees be put towards another ticket at another time but I have no interest in ever using this service again. I'm really good with people and very patient when it comes to public services but this was unacceptable. You guys really ruined a great weekend and lost a future customer. It is for that reason that I demand that my $35 be fully refunded.
  • Posted on: 2015-09-24
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Sylvia
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I recommend this bus!
THE BUS PERSONNEL WERE VERY RUDE AND NO HELP AT ALL WITH YOUR LUGGAGE. BESIDES THE BUS STOP IS NOT ON THE ADDRESS GIVEN, IT IS ONE BLOCK UP AROUND THE CORNER WITH NO SIGN AT ALL. IF A NICE PERSON FROM THE NEIGHBOURHOOD WOULD NOT HAVE HELPED US, WE WOULD HAVE LOST THE BUS. VERY DISAPPOINTED THIS TIME. THE ONLY GOOD THING IS THAT IN NY THE BUS STOPPED RIGHT IN FRONT OF PENN STATION.
  • Posted on: 2015-09-24
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Ankit Saggi
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I recommend this bus!
Good Job; well run organization and polite staff.
  • Posted on: 2015-09-24
  • Depature: Rockville, MD
  • Arrival: New York, NY
  • Name: Tania hortzog
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I recommend this bus!
I missed my bus and was unable to use my ticket for the next day nor get my $75 back I was stranded in md for a few days so no I wouldn't suggest my friends or family take this bus.
  • Posted on: 2015-09-23
  • Depature: Richmond, VA
  • Arrival: Washington, DC
  • Name: Marta tanenhaus
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I recommend this bus!
Bus leaving dc is always late.
  • Posted on: 2015-09-23
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Kerry
  • Star ratings:
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I recommend this bus!
I ride the bus a lot. It is quiet, clean, faster than the train. Plus, it is easy on the pocketbook!
  • Posted on: 2015-09-23
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Geoffrey Wolson
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I recommend this bus!
Left on time. Good quiet ride.
  • Posted on: 2015-09-22
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Alex Fofana
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I recommend this bus!
It seemed like the bus was overbooked/crowded.
  • Posted on: 2015-09-22
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: jon waybright
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I recommend this bus!
Great deal! And the fight on the bus nor the thick smell of pot did not really effect the travel. Only be late by over an hour even though little traffic and we left only 10 minutes late. Thanks
  • Posted on: 2015-09-22
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: A ortiz
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I recommend this bus!
I would recommend eastern for there good prices.
  • Posted on: 2015-09-22
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Abdule brown
  • Star ratings:
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I recommend this bus!
From richmond to ny is a good ride,however ny to richmond is hell
  • Posted on: 2015-09-21
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Luke Atkinson
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I recommend this bus!
I gave the "bus comfort" 3/5 stars because this ride was bumpier than usual.
  • Posted on: 2015-09-21
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Katie Honadle
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I recommend this bus!
After the bus pulling over to the side of the road with no communication 3 times, it then made a final stop- announcing we not only would be switching buses, but it would likely be at least an hour. After waiting in Baltimore for quite awhile the new bus finally arrived- our driver then tried to joke, asking us to present our tickets, which we had obviously already done. Worst bus experience I have had to date.
  • Posted on: 2015-09-21
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Inna Kim
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I recommend this bus!
We were there by 6:40 AM, for the 7:00 AM bus but we were told that we missed the bus. We were placed on the 8:00 AM bus. Staff at DC was friendly at least one of them. The staff in NY were very rude. We wanted to take an earlier bus if possible, but the lady at the counter would not even listen, she just cut us off by saying we purchased the tickets online, and we can not do any changes.
  • Posted on: 2015-09-21
  • Depature: Washington, DC
  • Arrival: Richmond, VA
  • Name: maya
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I recommend this bus!
Bus usually leaves on time and is the reason why I keep using the services.
  • Posted on: 2015-09-21
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Jie Pan
  • Star ratings:
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I recommend this bus!
We purchased two tickets for a 8:30 AM Saturday bus. When we got there, they told us no seat left. We said we have tickets, and they asked us to look at our watch to see what time it was - it was 8:31. They pointed to the ticket where it says we need to arrive 20 minutes earlier. Since we didn't DO SO, there weren't any seats left for us. The bus thus left. WORST BUS COMPANY EVER!
  • Posted on: 2015-09-21
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Kwasi
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I recommend this bus!
The bus had mechanical problems between DC and Baltimore. We changed to another bus at Baltimore. Arrived in NYC 2 hour off schedule. However, the first driver (Richmond to Baltimore) was very courteous and handled the situation with grace. Thanks him for me.
  • Posted on: 2015-09-21
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Janet Wright
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I recommend this bus!
THIS BUS WAS THE WORST BUS I HAVE EVER ENCOUNTERED. tHE SEATS WERE BROKEN, THERE WAS NOT LEG ROOM, THE PERSON THAT TAKES YOUR TICKET WHO HAD A BLONDE MOHAWK WAS RUDE AND DISGUSTING. I WAS TOLD I HAD TO PUT MY OWN LUGGAGE UNDED THE BUS AND THEN TO TOP THAT ALL OFF. WHEN WE GOT TO RICHMOND VIRGINIA THE DRIVER DROPPED OF OFF AT THE WRONG LOCATION AND STATED HE DID NOT SPEAK ENGLISH & PULLED OFF LEAVING US STANDED AT 2:00 IN THE MORNING AT THE WRONG STOP. THIS WAS UNACCEPTABLE AND THE WORST RIDE OF MY LIFE. I DID NOT RETURN WITH THE ROUND TRIP TICKET BUT CAME BACK ON GREY HOUND!!!! DO NOT EVERY BOOK WITH THIS COMPANY. THEY DO NOT STAND BEHIND THERE SERVICES
  • Posted on: 2015-09-21
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Juana ocasio
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I recommend this bus!
Bathrooms need to be cleaner the smell is terrible.
  • Posted on: 2015-09-21
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Monica Titus
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I recommend this bus!
A I had a beautiful ride.
  • Posted on: 2015-09-21
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: De'yanna George
  • Star ratings:
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I recommend this bus!
Everything was fine until the bus overheated and we had to sit on the side of the road for an hour.
  • Posted on: 2015-09-20
  • Depature: New York, NY
  • Arrival: Baltimore, MD
  • Name: lisa tucker
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I recommend this bus!
My bus time was for 1:30 pm ,,am so glad i got there at 12:45 because the bus was about to go !!! This is not good for the ppl who was coming n miss the bus because it didn't wanted to wait ,..
  • Posted on: 2015-09-20
  • Depature: Baltimore, MD
  • Arrival: New York, NY
  • Name: Juliette jones
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I recommend this bus!
passengers were very annoying On his cell and having a long loud conversation Without any regard to other passengers Which cause an argument between him and another passenger I think the. Driver should have. Control of his bus and stopped the argument Or put off the passenger who had no regard to other pSsengers Greyhound would have ejected fr on the ride
  • Posted on: 2015-09-20
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Lynell Foy
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I recommend this bus!
The bus was very clean and the bathroom as well.The ride was smoothed and of time . The driver took a break to let us off the bus for a few minutes and we arrived to NYC.. On time
  • Posted on: 2015-09-19
  • Depature: New York, NY
  • Arrival: Rockville, MD
  • Name: Kiani
  • Star ratings:
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I recommend this bus!
The wifi was not working
  • Posted on: 2015-09-19
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Erick
  • Star ratings:
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I recommend this bus!
Your company offers an adequate transportation service considering the cost. Your bus was late to the departure point on two consecutive occasions that I used it. Cleanliness on the bus was okay, but there were food crumbs on the seat and a sticky floor both times. Most significantly, regarding my most recent trip, I received rude treatment from the woman answering the New York information phone line and rude treatment from one of the ticket collectors at the New York departure point (an Asian man, not the African-American gentleman who was professional). All in all, a pretty good dollar value, but service should be improved.
  • Posted on: 2015-09-19
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: angela Ablack
  • Star ratings:
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I recommend this bus!
Great trip this ride
  • Posted on: 2015-09-19
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: L
  • Star ratings:
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I recommend this bus!
Bus didn't leave for 20 min after scheduled departure time - no reason was given.
  • Posted on: 2015-09-19
  • Depature: Baltimore, MD
  • Arrival: New York, NY
  • Name: Mary Dunn
  • Star ratings:
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I recommend this bus!
Terrible experience I wish you had zero stars. Bus was over an hour late. Everyone getting on the bus was yelled at by the driver. Driver was so rude. Bus was disgusting smelled like urine and shit combined. Never again will I take a bus from this service.
  • Posted on: 2015-09-18
  • Depature: Baltimore, MD
  • Arrival: New York, NY
  • Name: Monica
  • Star ratings:
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I recommend this bus!
Bus left me at rest stop area with luggage still on bus to NYC. No communication. Picked up after 2 following buses 5 hours later. Don't expect them to count or know who is riding on bus.
  • Posted on: 2015-09-18
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Donvil Collins
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I recommend this bus!
The first bus picked us up 20 minutes late & argued with another Lady for almost 10 minutes while making us wait to get in. We arrived 50 minutes late. The bathroom light didn't work & the toilet could not flush. They literally had a Poland Spring bottle outside the door for that. The while bus stunk because of the bathroom. No way to wash or clean hands in there. The power outlets throughout the bus were not turned on until halfway through the 5 hour ride, so I couldn't work on my dieing laptop as I thought I could. I couldn't believe I paid for such crappy service. I wanted my money back. The return bus was better, but still had some of the same problems.
  • Posted on: 2015-09-18
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Carl Alexander
  • Star ratings:
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I recommend this bus!
Nighttime driver was punctual and was excellent. Return trip driver never turned on outlets or Wi-Fi, which I find is a common problem on eastern. It's upsetting because its one of the reason I choose to ride with Eastern, but find many drivers do not provide the service and its becoming extremely common to not have those amenities. So much that its actually more often that I don't get to use it than when I do.
  • Posted on: 2015-09-18
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Ben fadell
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I recommend this bus!
Awesome I like eastern on time and clean kind drivers
  • Posted on: 2015-09-16
  • Depature: Richmond, VA
  • Arrival: Washington, DC
  • Name: Youssef Awadalla
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I recommend this bus!
Thank you for your effort we need a TV in each bus working in a good movie
  • Posted on: 2015-09-16
  • Depature: Baltimore, MD
  • Arrival: New York, NY
  • Name: Nicole Taylor
  • Star ratings:
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I recommend this bus!
Horrible experience. Lost/stolen luggage on the way there and extremely rude driver was no help.
  • Posted on: 2015-09-16
  • Depature: New York, NY
  • Arrival: Baltimore, MD
  • Name: Nicole Taylor
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I recommend this bus!
Horrible experience, late, lost luggage, rude driver. Want full refund on round trip. Did not ride back with this company.
  • Posted on: 2015-09-16
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Linda white
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I recommend this bus!
I had a hard time finding the location of where the bus was going to pick me up at. My daughter couldn't drive to the actual location because of the street location and construction was being done there and because of that I almost missed the bus. I'm an elderly lady and had a heavy suitcase which I was told I had to put on the bus myself. No one even attempted to assist me. I did get back to New York in a timely manner and safely, so that was good.I would use this bus service again though. Those were the only issues I encountered.
  • Posted on: 2015-09-16
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: ola
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I recommend this bus!
staff were rude. amenities like wifi and power did not work.
  • Posted on: 2015-09-16
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: EDUARDO RAMOS
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I recommend this bus!
FOR THE FIRST TIME I HAVE NO COMPLAINTS. BUS WAS ON TIME LEFT ON TIME AND ARRIVED CLOSE ENOUGH TO CALL IT ON TIME
  • Posted on: 2015-09-16
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: EDUARDO RAMOS
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I recommend this bus!
NO COMPLAINTS
  • Posted on: 2015-09-15
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Alejandra arias
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I recommend this bus!
I would like to watch movies during our travel , like before . 😬
  • Posted on: 2015-09-15
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Ashia Boyce
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I recommend this bus!
Left on time and got in on time. Thank you.
  • Posted on: 2015-09-15
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Brianna Nelson
  • Star ratings:
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I recommend this bus!
On 9/11/2015 I used your transportation services for my travel from Washington, D.C. to NYC. I am emailing you today because I was highly disappointed with the lack of professionalism and punctuality of your service. When I booked my bus, I selected the 28 Allen St destination, which was supposed to be our first NY destination. However, without giving us any notice, the driver went to Penn Station first, skipping the Allan St stop. As a result, I arrived at my destination over an hour later than I had planned (arriving at 12:45am instead of 11:30pm), and was put in a dangerous situation in a city I am unfamiliar with. As a woman in New York City, walking alone to the subway at 11:30pm versus walking alone almost 1:00am makes a huge difference in terms of my safety. This unacceptable situation was made even worse by the fact that we were not given any advance notice of the switch in arrival times, which meant I was unable to plan to have someone meet me at my arrival to ensure my safety. This is absolutely unacceptable, and the least I expect for compromising my safety and time is offer a refund for my trip. This is no way to run a service, and I will be sharing this with others.
  • Posted on: 2015-09-15
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Orlando
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I recommend this bus!
The power outlets were not working! None of them! It's supposed to be one of the features...
  • Posted on: 2015-09-15
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Ndeh Ntumazah
  • Star ratings:
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I recommend this bus!
Quick and efficient
  • Posted on: 2015-09-14
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Jeffrey Deutsch
  • Star ratings:
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I recommend this bus!
Instructions for the A/C could have been much clearer. Also, the person who sat behind me would have appreciated it if I could have un-reclined my seat.
  • Posted on: 2015-09-14
  • Depature: New York, NY
  • Arrival: Rockville, MD
  • Name: marina_davalos77
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I recommend this bus!
Is my first time trying this bus, the seats very tight and uncomfortable, the WiFi go off and on all the time and my way back didn't work at all, the bathroom: They were dirty and there was no paper or hand sanitizer neither, I just take this bus again because is the only one that is closed to my house, oh and another thing please try have some came some kind of deodorant or odors elimination in the bus Because smells awful and please please When the bus stops in the rest areas to go the bathroom and buy something to eat Please Give more than 10 minutes to do what we need to do, We Have to run and hurry up to and we don 't have enough time, people needs AT LEAST 30 minutes to do since You have esta is already a line of people waiting to go in the bathroom and buy something to eat and Have to make the line too ! 10 minutes is not enough!
  • Posted on: 2015-09-14
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Hannah Downie
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I recommend this bus!
The bus was fairly comfy and air conditioned but lacked anything to make it standout
  • Posted on: 2015-09-14
  • Depature: Baltimore, MD
  • Arrival: New York, NY
  • Name: Thomas Wolday
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I recommend this bus!
The only thing that was bad, was the time they picked us up in Baltimore. they came 15 mins late.The bus was packed but everyone found a seat. The comfort was good as well as we arrived in NY in time.
  • Posted on: 2015-09-14
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Sabrina Robinson
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I recommend this bus!
I'm a pretty agreeable and friendly person, so I can confidently say that our driver was rude and unaccomodating. We were traveling with a child, my ticket was pre-purchased and because my husband went to the bathroom at a nearby Walgrrens, he wouldn't let us on the bus, to get seated, until my husband came back. Well, my husband ended up coming back ON TIME, but by the time we boarded the 2:00 pm bus leaving from 715 H street NW, most of the seats already taken and we separated from our 7 year old for over 4 hours!!! I think it's horrible and quite frankly, I will NEVER take this bus or recommend this bus to anyone.
  • Posted on: 2015-09-14
  • Depature: Rockville, MD
  • Arrival: New York, NY
  • Name: Mankaji makaju
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I recommend this bus!
But no wifi facility & mobile charger facilities
  • Posted on: 2015-09-13
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Ben Fadell
  • Star ratings:
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I recommend this bus!
very clean and cold and most important on time!!!
  • Posted on: 2015-09-13
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: kinjal patel
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I recommend this bus!
there is only phone charging problem....
  • Posted on: 2015-09-13
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Miguel Garcia
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I recommend this bus!
It is a pretty standard bus service, which finds its appeal in its pricing. The buses are clean, comfortable (although reclining seats would help), and are generally on time, making it absolutely worth the choice over other more expensive services.
  • Posted on: 2015-09-13
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: SM Z. ISLAM
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I recommend this bus!
Eastern shuttle bus is excellent bus service provider. Ticket is cheaper and travel is comfortable. I always recommend to my friends that travel with Eastern.
  • Posted on: 2015-09-13
  • Depature: Baltimore, MD
  • Arrival: New York, NY
  • Name: Alberta
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I recommend this bus!
Bathroom was DISGUSTING and toilet didn't flush. My 1st bus (3:50 pm) was cancelled and I had to wait 1.5 hours for next bus which was 25 minutes late. Also, the bus Should have plugs for cell phone chargers. When the 4:50 bus finally arrived, he was unaware of the 3:50pm bus cancellation and gave me a hard time about getting on his bus. Next time, I'm using rock ledge bus lines for my trip.
  • Posted on: 2015-09-13
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: glowackiwojtek@g
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I recommend this bus!
Arrived 1 hour late on destination and there was really no reason for that - no traffic
  • Posted on: 2015-09-13
  • Depature: New York, NY
  • Arrival: Baltimore, MD
  • Name: amanda theobalds
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I recommend this bus!
i thought i experienced the up-most worst customer service ever, but this absolutely took the cake. To start off the bus arrived a half hour late, then while boardring a argument erupted between a passenger and the boarding agent. The argument between them continued for about for 45 minuets with no indication to the rest of the passengers about what was happening in front of us. When we were finally filled in on to what happened i was astonished, the booking agent sold two many tickets and over booked the bus. The options were kick off an older lady and her even older friend or a young couple with a baby. The final verdict was the older pair. With even the effort of one of the bus attendees to get another woman with her toddler. we didn't end up leaving until 12 a hour and a half after the scheduled time. this was the worst experience I've had
  • Posted on: 2015-09-13
  • Depature: Baltimore, MD
  • Arrival: New York, NY
  • Name: kasie
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I recommend this bus!
The 4:20 am bus driver was about 20 mins late. Very rude and he talked on the phone very loudly while driving the entire time. I was unable to sleep due to this. He was also dozing off and as a result swerved many times. The 1:30pm driver was excellent. Hopefully I wont have a negative experience with your 4:20 am driver again. Thank you
  • Posted on: 2015-09-12
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Ricardo Segui
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I recommend this bus!
Only problem your website said there would be WIFI but there wasn't any
  • Posted on: 2015-09-12
  • Depature: Baltimore, MD
  • Arrival: New York, NY
  • Name: Shawn
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I recommend this bus!
Horrible staff and customer service, we took the bus from Baltimore location...there is no office or representative from the bus company. We waited clueless for over an hour for the bus to arrive. There was a small sign tucked away on the side with a phone number. When we called the person on the line stated to either wait for the bus or dont go to NY? Very rude...now the fun part....bus smells like sewer and the entire 4 long hours of drive to NY we had to cover our noses. Never ever will we travel from Easterns.
  • Posted on: 2015-09-12
  • Depature: New York, NY
  • Arrival: Baltimore, MD
  • Name: Arianna S Guzmán
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I recommend this bus!
Our bus did not depart until one hour later because of a disgruntled customer
  • Posted on: 2015-09-12
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Jennifer Onyeado
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I recommend this bus!
The bus driver was very aggressive and got involved in verbal altercations with different passengers several times. It was very uncomfortable for bystanders and very very unprofessional. I was embarrassed because I was with my friend to whom I had recommended this bus. I will probably be taking best bus from now on. Thanks for the opportunity to express my dissatisfaction.
  • Posted on: 2015-09-11
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: R
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I recommend this bus!
It was fine for $22. There was a crazy person on the bus and the driver truly did his best to contain the individual. My only issue was I thought there were outlets, but I could not find it. Otherwise a fine ride to NYC
  • Posted on: 2015-09-11
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Orlando Yanguas
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I recommend this bus!
Horrible restroom. Staff?
  • Posted on: 2015-09-10
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Jeleisa
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I recommend this bus!
EASTERN IS THE BEST! I will only take Eastern from now o.
  • Posted on: 2015-09-10
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: MAURICE HEMINGWA
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I recommend this bus!
STILL A CONFUSION ON THE LINE TO GET ON THE BUS
  • Posted on: 2015-09-10
  • Depature: New York, NY
  • Arrival: Baltimore, MD
  • Name: Nifkaa St.Pierre
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I recommend this bus!
This company has no customer service. We were supposed to leave 34 st in NY at 7:30 pm on 9/7 and ended up not leaving until 8:45 pm. No one told us anything at all, apologized for the delay, offered to move our bags to the new bus, or offered a credit for future use. We then took a 15 minute break before arriving in Baltimore which made us an hour and a half late in total. This is totally unacceptable. I will never use this service again and advise friends and family to use Bolt bus instead.
  • Posted on: 2015-09-09
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: MAURICE HEMINGWA
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I recommend this bus!
THE RED BUSES THAT EASTERN USES TO GO TO NYC ARE THE OLDER VERSION BUSES. WHERE THE WIFI DOESNT WORKS WELL, IF IT WORKS AT ALL, AND NOT ENOUGH OUTLETS TO CHARGE UP THERE PHONES. MOST PEOPLE KNOW HAVE SMART PHONES AND UTILIZES THERE PHONES FOR RELAXATION, BUSINESS, AND PERSONAL. IF YOU GOING TO ADVERTISE WIFI THEN YOU SHOULD HONOR IT. BY NOW THE BUS DRIVER KNOWS WHICH BUSES DO AND DONT HAVE WIFI THATS WORKING PROPERLY. ALSO CONFUSION ON THE LINES AS ALWAYS AS FAR AS WHOSE FIRST AND WHOSE SECOND. AGAIN A SIMPLER SOLUTION WHICH U CAN USE AND TAKE CREDIT FOR THE SOLUTION TO MAKE EVERYONE'S LIFE MUCH BETTER.YOU HAVE A AGENT REPRESENTING EASTERN WHO HAS ALL OF THE CONFIRMATION NUMBERS. ALL HE HAS TO DO IS CHECK THAT PERSON IN AND THEN GIVE HIM A NUMBER, AND SO ON AND SO ON. THE NUMBERS REPRESENTS WHO GOES ON LINE FIRST, THEN SECOND, THEN THIRD. YOU WOULD HAVE A CONE SET UP BY THE WALL OF THE BANK OF AMERICA AND THOSE PEOPLE WOULD BE THE FIRST ONES ON LINE WITH A NUMBER IN THERE POSSESSION. THEN HE WOULD COLLECT THE TICKET FROM THE CUSTOMER AND HAVE THEM PICK WHATEVER SEAT THEY WANTS TO. AGAIN SIMPLE TO KEEP EVERYONE HAPPY. THE BUSES COMING BACK ARE NOT THOROUGHLY CLEAN IN THE BATHROOM.
  • Posted on: 2015-09-09
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: MAURICE HEMINGWA
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I recommend this bus!
GOING TO RICHMOND, WAS OK. BUS WAS CLEAN BUT ONCE AGAIN THERE IS NO ORDER AS FAR AS LINING UP TO GO ON THE BUS. IF U AS A COMPANY OFFERS PEOPLE WHO HAS BOUGHT ON LINE TICKETS WILL BE ALLOW TO GO ON LINE, THEN DO SO. IT CAUSES A LOT OF CONFUSIONS WITH THOSE WHO HAVENT PURCHASED TICKETS ON LINE. THE STAFF DOESNT FOLLOW THAT UP CORRECTLY. ALSO WHY NOT HAVE TWO CONES SET OUT FOR PEOPLE WHO HAS ONLINE TICKETS AND THE OTHER LINE WOULD BE FOR THE THE ONES THAT BOUGHT THE TICKETS WITH CASH. REAL SIMPLE TO DO.
  • Posted on: 2015-09-09
  • Depature: Baltimore, MD
  • Arrival: New York, NY
  • Name: ms. anderson
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I recommend this bus!
ok...going*...time to leave said 200 to 230 pm...left 305pm bus was already crowded the staff / drivers...VERY ROUGH IN APPEARENCE, ASKING FOR ID AND not ANSWERING ANY QUESTIONS.. ALSO THEY POINT AND USE HEAD GESTURES TO COMMUNICATE WITH THE PUBLIC...We were NEVER greeted, helped with luggage, seats and the drivers on both trips, spoke very little english they snatched your id and ticket very rudely...and most of all..the temperature in the bus was 84 degrees and outside was 94 degrees.. we got to balitimore 614pm...2 hours later than stated. coming back from balitimore on BUS 69,,,the bus was nasty, dirty, and sticky, i had to pick up empty cups and trash from my seat 2. the driver WAS SO DAMN RUDE, ON CELL PHONE, YELLED AT CUSTOMERS, just a jerk, and the damn bus,,,WAS HOT, AND STINK... i guess you get what you pay for...but having friedly, ENGLISH SPEAKING DRIVERS, A CLEAN BUS, SEATS, AND FLOOR, AND TRYING TO BE ON TIME SHOULD BE INCLUDED IN THE PRICE THE DRIVERS ARE RUDE, SPIT LIKE ANIMALS, GRAB AND SNATCH, AND NO THANK YOU, NO MANNERS....AWFUL SERVICE...
  • Posted on: 2015-09-09
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Jack DiFalco
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I recommend this bus!
This was the most atrocious bus I had ever taken in my life. There was no AC and the Bathroom was disgusting. Will never use again and will make sure friends never ever purchase from you guys as well.
  • Posted on: 2015-09-09
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Harsh Vardhan
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I recommend this bus!
Air condition was hardly working and also the bus was not clean, specially the toilet was stinking.
  • Posted on: 2015-09-09
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Cheryl
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I recommend this bus!
travelling from Virginia was a bad experience the driver was an ass, you could not have your cell phone on, he did not stop for a bathroom break..his name was Mike, I would not like to travel with him..however, returning from NY to VA...the driver was very nice and polite..however the outlets in the bus did not work so I was unable to charge my phone other than that I like Eastern Bus
  • Posted on: 2015-09-09
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Anet
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I recommend this bus!
After seeing the reviews I still risked it. It was horrible. Unprofessional. Dangerous driving. Dont make same mistake. This company should not even exist
  • Posted on: 2015-09-09
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: manuel
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I recommend this bus!
No AC and the driver was no polite, inside the bus we feel like 85 degrees on my way from dc to ny was my worth trip in bus ever no good you need to fix alot to feel the customer satisfaction
  • Posted on: 2015-09-08
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Paula Pelaez
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I recommend this bus!
Seats would not recline. Also, there should be some kind of method so that the people who arrive first should be able to get into the bus first.
  • Posted on: 2015-09-08
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Prem
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I recommend this bus!
This time reached on timie
  • Posted on: 2015-09-08
  • Depature: New York, NY
  • Arrival: Baltimore, MD
  • Name: Rene Lagos
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I recommend this bus!
Curiously noted no toilet paper in bathroom so notified 2 different employees before departure. Nothing was done. Upon stopping at rest area, I notified attendant bathroom had no toilet paper. Didnt have to go but felt it might prove useful to have a simple amenity in bathroom. Attendant angrily told me I should've used bathroom at rest stop because he stopped there for us. This was his actual response before adding roll while grumbling something under his breath the entire time. I figure there must be some type of language barrier that prevented the attendant to understand what I was trying to convey? Maybe it should be noted somewhere to bring your own t.p. in order to avoid any unpleasant interaction with bus staff?
  • Posted on: 2015-09-08
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Sawyeh Maghsoodl
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I recommend this bus!
No complaints. Had a few working outlets and I got lucky to get one.
  • Posted on: 2015-09-08
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Paulino Garcia
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I recommend this bus!
Nice ride all went good driver a little to aggressive for client.need to put. Movie to make time more placent.all other ok. Enjoy the trip I going to recommend 😛😀
  • Posted on: 2015-09-08
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Jose cervantes
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I recommend this bus!
Very good service i will recommended to all my friends.
  • Posted on: 2015-09-08
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Keith Dames
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I recommend this bus!
Under the circumstances...it was an overall good trip. My bus was missing a handle. Driver had a difficult time communicating. One hr off behind schedule not the right eta. Overall I would still recommend Eastern.
  • Posted on: 2015-09-08
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Chie
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I recommend this bus!
Not only driver was eating and speaking loud on the phone while driving, he did not even stop at the service area (usually this bus stops at Delaware). On top of that, the toilet did not flush, which is disgusting. It suppose to take 6 - 6 1/2 hours but did take 8 hours instead. NOT recommended.
  • Posted on: 2015-09-08
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Marcia de Jesus
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I recommend this bus!
The staff can be VERY rude! They could not care less about the customers and rarely bother to even acknowledge when they're talked to, let alone address a customer's concern/question.
  • Posted on: 2015-09-08
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Sawyeh Maghsoodl
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I recommend this bus!
I take buses almost every week from DC to NY, and have never had a problem rescheduling tickets when something comes up. Companies like Vamoose, Megabus, Bolt, all let you reschedule tickets, most even let you if you've missed your bus and are calling afterwards. I reached out to eastern a few hours before the bus left, and they said there is no way to reschedule and that I have to forfeit that money. It's definitely one of the cheapest buses, so you get what you pay for, but don't expect your bus fare to include customer service.
  • Posted on: 2015-09-08
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Waania
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I recommend this bus!
Loved it. Its perfect.
  • Posted on: 2015-09-08
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: ChaCha
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I recommend this bus!
bus ppl were rude and unclear, the bus was on the side on a different corner and had I not searched the yelp reviews for the company I would have never known, because gotobus.com was unclear and the Eastern people were rude, short and barely spoke english, when I found the bus, they opened the luggage ports and the door and then it was a stampede, no line, no organization, I along with children and other women were literally pushed out of the way by men to get on. Not ok by any standard. I will say the bus seemed newer, and the outlets and wifi/entertainment were appreciated.
  • Posted on: 2015-09-08
  • Depature: Baltimore, MD
  • Arrival: New York, NY
  • Name: Elizabeth
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I recommend this bus!
The bus was 40 minutes late getting to the stop. We then had 10 minutes of drama when non-ticketed people got on the bus before ticketed people who had walked away (because a second bus came at the same time). There was no wifi at all as advertised. Not an enjoyable ride.
  • Posted on: 2015-09-08
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Tashi
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I recommend this bus!
Excellent bus service. Very neat and clean with screen on. As always, WiFi not that great but otherwise great bus to ride for your budget
  • Posted on: 2015-09-08
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: lowell shelton
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I recommend this bus!
I take you buses to richmond on a weekly basis and have been for the past year I am very disappointed with the service with the gentleman at 910 n Boulevard john is very rude and nasty and has continuously harassed me when I use a e ticket because I don't have a printout I don't have access to a printout here in Virginia he had started to charge me $1 for each printout and has gone as far as to try and charge me $5 for a printout this is not good business and he alone makes me nor want to take your buses anymore
  • Posted on: 2015-09-08
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Mirko
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I recommend this bus!
Good service for the prize. First driver was a little rude. Second one very efficent. We did the back trip from D.C. to NY in exactly 4h versus the 5 and half hours to go to D.C. in basically the same traffic condition.
  • Posted on: 2015-09-08
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Rachel
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I recommend this bus!
The bus was not very clean and was extremely hot. We were all sweating and very uncomfortable for 5 hours. It felt like a very very long trip and the seats were small, old, and very uncomfortable. Not a trip I want to make again.
  • Posted on: 2015-09-08
  • Depature: New York, NY
  • Arrival: Baltimore, MD
  • Name: meg
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I recommend this bus!
The was 30 minutes late The driver was on the phone when he drove and also ate in the car.
  • Posted on: 2015-09-08
  • Depature: Baltimore, MD
  • Arrival: New York, NY
  • Name: meg
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I recommend this bus!
The bus was almost an hour late. There were no seat belts on the bus
  • Posted on: 2015-09-08
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Chou Shi-Yin
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I recommend this bus!
Awesome!!!
  • Posted on: 2015-09-08
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Robert
  • Star ratings:
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I recommend this bus!
Older bus, No WiFi or power plugs on board as advertised. Bus overheated and broke down. Luckily the driver was able to get it started again. Overall experience was ok.
  • Posted on: 2015-09-08
  • Depature: Rockville, MD
  • Arrival: New York, NY
  • Name: Erica Johnson
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I recommend this bus!
Every one is nice
  • Posted on: 2015-09-08
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Laura
  • Star ratings:
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I recommend this bus!
Bus driver was very rude and unpolite! Besides he was falling asleep! I was scare the last hour of trip because he was aost sleeping. He is a human and that's understandable but he should stop and rest for safety of all of us
  • Posted on: 2015-09-08
  • Depature: New York, NY
  • Arrival: Baltimore, MD
  • Name: Madhu
  • Star ratings:
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I recommend this bus!
Excellent! The best I would say!
  • Posted on: 2015-09-08
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Shereice Hunter
  • Star ratings:
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I recommend this bus!
Clean buses check outlets
  • Posted on: 2015-09-07
  • Depature: New York, NY
  • Arrival: Rockville, MD
  • Name: Andres Aviles
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I recommend this bus!
Great bus and great trip ! Thanks.
  • Posted on: 2015-09-07
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Rudi Munroe
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I recommend this bus!
This bus was late because the staff had to rudely yell at a passenger for a half hour about how she was on the wrong bus. We stopped in Baltimore though no one got on or off. We also drove around DC for most of an hour. The most frustrating aspect of the trip was that we had to pay $20 cash to bring our bikes on the bus, which I did not see listed when I ordered my tickets from the website. I will avoid this company in the future.
  • Posted on: 2015-09-07
  • Depature: Rockville, MD
  • Arrival: New York, NY
  • Name: Darlene
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I recommend this bus!
This was a round trip and both ways we arrived at the destination over 1hour late.
  • Posted on: 2015-09-07
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Yimka Odebode
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I recommend this bus!
Staff in office was yelling at another costumer in an unacceptable way. They just weren't kind. Driver was good.
  • Posted on: 2015-09-07
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Gazena
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I recommend this bus!
Great service, great price. Great time keeping. However on the return from newyork to DC, the whole bus smells like urine and unclean bathroom. Everything else I loved it.
  • Posted on: 2015-09-07
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Monique Hill
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I recommend this bus!
Bathroom needs cleaning regularly! But overall, great service and always on time.
  • Posted on: 2015-09-07
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Jeleisa Forbes
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I recommend this bus!
New, clean bus!
  • Posted on: 2015-09-06
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: tashi pelden
  • Star ratings:
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I recommend this bus!
its very clean and great ride. I have been taking this bus bus service for a while. It would be nice if the wifi service is little stronger.its very weak...cannot be connected. but otherwise, its great ride
  • Posted on: 2015-09-06
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Prem
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I recommend this bus!
V its on toght time thisvtomw
  • Posted on: 2015-09-06
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Carlos Prada
  • Star ratings:
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I recommend this bus!
Upon arriving in Washington a couple of passegers (including me), asked the driver for return tickets to NY and he told us it was sold out. An hour later i checked online and there were tickets available.
  • Posted on: 2015-09-06
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Paulino Garcia
  • Star ratings:
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I recommend this bus!
Need more interact with people drive not spoke for stop .you do not know what happens .service is good.need to put movie in bus to make the experience more relax.
  • Posted on: 2015-09-06
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: William Rodrigue
  • Star ratings:
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I recommend this bus!
Great service. On time.
  • Posted on: 2015-09-06
  • Depature: Richmond, VA
  • Arrival: Washington, DC
  • Name: Vinshae Gardner
  • Star ratings:
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I recommend this bus!
This was my first time riding with Eastern but it was really clean, smelled good, comfortable, and has outlets for you to charge your phone I absolutely loved the bus lol !
  • Posted on: 2015-09-06
  • Depature: New York, NY
  • Arrival: Rockville, MD
  • Name: Mahham Khan
  • Star ratings:
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I recommend this bus!
There was no outlets on the bus and I couldn't see due to the light button not working!
  • Posted on: 2015-09-05
  • Depature: Washington, DC
  • Arrival: Richmond, VA
  • Name: Ashin
  • Star ratings:
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I recommend this bus!
1. The seats were too near that whenever I keep my hand on the rest, it was touching the knee of the passenger who was seated behind me. 2. The bus scheduled to start at 6:00 PM started only at 6:50. But is was good that the bus reached Richmond @8:30 3. Wifi was not available. It is so hard to spend time while travelling if wifi is not available.
  • Posted on: 2015-09-05
  • Depature: New York, NY
  • Arrival: Baltimore, MD
  • Name: Anh
  • Star ratings:
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I recommend this bus!
Be very careful: the bus is oversold, so you have to go 30 min earlier and stay in line. Otherwise you'll end up getting into next bus (one hour later or more). I think that's terrible. Eastern should use sold-out feature and honor online tickets
  • Posted on: 2015-09-05
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Leonsailes
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I recommend this bus!
The driver "mike" was a very obnoxious, unpleasent man he made my and other passenger 6hour ride from new york to richmond Virginia very uncomfortable i am a regular customer and have never been treated as such and hopefully i dont have to go through that again
  • Posted on: 2015-09-05
  • Depature: New York, NY
  • Arrival: Rockville, MD
  • Name: Rose
  • Star ratings:
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I recommend this bus!
Firstly, staff was extremely rude. Secondly bus extremely late when boarding, and at arrival. I don't know how I feel about this service, because we were misled to think this bus was going to Rockville however it made 2 pit stops before. Staff helping us board the bus are very very rude, they treat people like they're slave masters. Horrible experience apart from free movies on the coach. If it weren't for the movies I would never take this bus nor recommend it to any one. Also the pick up area needs be re-thought. It is unacceptable to have a coach travelling to anywhere stopping in a prime ares in New York, if you know the confusion and traffic it caused, maybe that's why we were being treated like cattle.
  • Posted on: 2015-09-05
  • Depature: Baltimore, MD
  • Arrival: New York, NY
  • Name: Rhonda James
  • Star ratings:
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I recommend this bus!
Good trip!
  • Posted on: 2015-09-05
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Krystel
  • Star ratings:
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I recommend this bus!
Only problem outlits didnt work the whole ride
  • Posted on: 2015-09-05
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Elizabeth
  • Star ratings:
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I recommend this bus!
The worst experience of my life! I wouldn't recommend to anyone!!
  • Posted on: 2015-09-05
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Letetia Burwell
  • Star ratings:
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I recommend this bus!
Love this company as Family.
  • Posted on: 2015-09-05
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Tiara darden
  • Star ratings:
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I recommend this bus!
Too many unnecessary stops but overall a good bus. Probably my favorite.
  • Posted on: 2015-09-05
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: estefania pessoa
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I recommend this bus!
TERRIBLE customer service. I would tell all my friends to steer clear from this company!!! RUDE !!!!
  • Posted on: 2015-09-04
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Dwayne Sykes
  • Star ratings:
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I recommend this bus!
Was not able to use the wifi, need to have instructions how to logon or just have it open without logon and I thought that there was suppose to be plug to plug devices on the bus.
  • Posted on: 2015-09-04
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Jennifer Ramirez
  • Star ratings:
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I recommend this bus!
I always ride this bus company and this week not only was it super late but the driver was super rude
  • Posted on: 2015-09-04
  • Depature: New York, NY
  • Arrival: Baltimore, MD
  • Name: Geminirae
  • Star ratings:
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I recommend this bus!
Hi this is a great bus service and they are reliable. however for my recent trip, the wifi was out of service and the bus arrived in Baltimore at 11:00 am not 10:30 am
  • Posted on: 2015-09-04
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Ashleigh
  • Star ratings:
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I recommend this bus!
Great price. Toilets and floor of the bus were dirty and the overhead lights didn't work.
  • Posted on: 2015-09-04
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Paul-Anthony Ruf
  • Star ratings:
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I recommend this bus!
fast travel very affordable clean convenient has WIFI and electrical outlets
  • Posted on: 2015-09-03
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Natalya Nikitina
  • Star ratings:
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I recommend this bus!
love riding your buses :)
  • Posted on: 2015-09-03
  • Depature: New York, NY
  • Arrival: Baltimore, MD
  • Name: Carmen J. Gonzal
  • Star ratings:
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I recommend this bus!
Great experience and I will be traveling again!!
  • Posted on: 2015-09-03
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Chris
  • Star ratings:
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I recommend this bus!
My biggest problem with this bus is that it's extremely uncomfortable. They pack the busses so there's no possibility of having space. The random, frequent, unscheduled stops are bizarre and frustrating. I have a big pain in my shoulder from attempting to sleep on the bus. Even sitting was painful. It's very unfortunate.
  • Posted on: 2015-09-03
  • Depature: Baltimore, MD
  • Arrival: New York, NY
  • Name: Wagner oliveira
  • Star ratings:
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I recommend this bus!
The bus was Sticking, the driver don't speak English very well and was not in good mood.
  • Posted on: 2015-09-03
  • Depature: Rockville, MD
  • Arrival: New York, NY
  • Name: Indra
  • Star ratings:
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I recommend this bus!
I would give staff zero if it allowed me. Driver was a asshole who didn't let me off my station when I asked him and it wasn't long when we started moving from 7 th Ave so he said no and so we ended up going all the way to china town and it was one hour from our destination. So we had to take subways and do all this stuff. He was very rude in general. Rude to everyone.
  • Posted on: 2015-09-02
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: John Scicc
  • Star ratings:
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I recommend this bus!
Pretty bad experience yesterday. A fight nearly broke out as a passenger complained that another passenger was kissing, feeding, and massaging the driver. She was concerned about passenger safety and that the driver was distracted. After voicing her criticism, a heated argument broke out between her and the woman interacting with the driver. Threats were hurled. Meanwhile someone was smoking pot in the back of the bus. This was a terrible atmosphere especially with my 6 year old child aboard.
  • Posted on: 2015-09-02
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Carolina
  • Star ratings:
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I recommend this bus!
I did a round trip. The first trip I was upset because the wifi was not working. The second trip was ok, but it arrived 20 min later than the time was scheduled.
  • Posted on: 2015-09-02
  • Depature: New York, NY
  • Arrival: Rockville, MD
  • Name: DARLENE
  • Star ratings:
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I recommend this bus!
the bus was about 30 minutes late and then was pulled over by the police so we didnt get to rockville til past 10 pm. when the eta was 9pm
  • Posted on: 2015-09-02
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: M Gusti
  • Star ratings:
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I recommend this bus!
Glad the driver stopped for me as I was late. Need wifi on all busses & chargers at every seat. Some drivers are not very hospitable and act very testy, irritable, and almost rude.
  • Posted on: 2015-09-01
  • Depature: New York, NY
  • Arrival: Baltimore, MD
  • Name: Madhu mohan d
  • Star ratings:
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I recommend this bus!
Good one
  • Posted on: 2015-09-01
  • Depature: Baltimore, MD
  • Arrival: New York, NY
  • Name: Adam montero
  • Star ratings:
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I recommend this bus!
The bus was shabby. The bus was also late when picking us up in NYC. People were smoking in the bathroom of the bus and the driver did not seem shocked nor did he do anything about it. When we were picked up in Baltimore the bus driver gave other people who were buying tickets seats before my girlfriend and I and we had bought the tickets in advance, This bus line was terrible the Wifi did not work and it was barely worth the money even though it was fiarly inexpensive.
  • Posted on: 2015-09-01
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Yessenia morillo
  • Star ratings:
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I recommend this bus!
The bathroom was so smelly, my kids and I was sitting by the bathroom and the whole ride I was just smelling that per smell. Into of it wish I had a little help with my bags since I had two little kids with me.
  • Posted on: 2015-08-31
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: zunilda
  • Star ratings:
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I recommend this bus!
Good services
  • Posted on: 2015-08-31
  • Depature: Baltimore, MD
  • Arrival: New York, NY
  • Name: Shafiqul Islam
  • Star ratings:
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I recommend this bus!
Horrible service. Bus driver doesn't know how, why and what to communicate. This ervice shouldn't be in the market.
  • Posted on: 2015-08-31
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Monica
  • Star ratings:
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I recommend this bus!
Don't hace wifi
  • Posted on: 2015-08-31
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Carley
  • Star ratings:
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I recommend this bus!
The bathroom was disgusting on this bus and did not function properly. It made the entire bus smell horrible during our 5 hour trip. I cannot believe that they would not inspect the bathroom before departure. I was extremely disappointed with this trip and would like some sort of compensation.
  • Posted on: 2015-08-31
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Roger Carlsson
  • Star ratings:
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I recommend this bus!
It was said there would be WiFi and power outlets. There were not any of those on board.
  • Posted on: 2015-08-31
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Zoraida Davis
  • Star ratings:
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I recommend this bus!
Bathroom was so dirty
  • Posted on: 2015-08-31
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: abdule brown
  • Star ratings:
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I recommend this bus!
Need friendly staff,honor online tickets when mistakes are made,bathrooms are horrid need sanitary supplies.s
  • Posted on: 2015-08-31
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Chris Withers
  • Star ratings:
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I recommend this bus!
The bus was half an hour late. The stops we made were too long. Otherwise not a bad trip!
  • Posted on: 2015-08-31
  • Depature: Baltimore, MD
  • Arrival: New York, NY
  • Name: Arslan
  • Star ratings:
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I recommend this bus!
Ver poor service. Shame on the management. I reserved a ticket a day before and today he tells me there is no seat available in the bus. There are no GPS cordinates for departure location from maryland. Third class bus service. Disgrace to america
  • Posted on: 2015-08-30
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Robin Tensen
  • Star ratings:
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I recommend this bus!
Unfriendly NY staff. Toilet was very smelly - don't think it had been properly cleaned. Internet not working.
  • Posted on: 2015-08-30
  • Depature: Baltimore, MD
  • Arrival: New York, NY
  • Name: Devon brown
  • Star ratings:
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I recommend this bus!
Very good. Clean and pleasant driver
  • Posted on: 2015-08-30
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Huntington
  • Star ratings:
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I recommend this bus!
I liked the new access to movies. I watched "The Theory of Everything" on my I-phone. Next thing I knew, we were at H St.
  • Posted on: 2015-08-30
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Tracy Jackson
  • Star ratings:
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I recommend this bus!
The staff were the rudest people I have ever dealt with. They were not helpful when questions were asked and the bus had to stop for gas on the New Jersey turnpike. My bus got on 1 hour late and the WiFi NEVER worked. I will never use this service again.
  • Posted on: 2015-08-30
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Lakesha wright
  • Star ratings:
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I recommend this bus!
I enjoyed myself traveling on this bus, despite some of the othe passengers who was late coming back from a break. The driver was very professional and I wish there were more drivers like Mr Mike.
  • Posted on: 2015-08-30
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Keron
  • Star ratings:
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I recommend this bus!
Electrical outlets didn't work
  • Posted on: 2015-08-30
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Camille Viollet
  • Star ratings:
  • Bus Cleanliness:
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I recommend this bus!
Very convenient and quick!
  • Posted on: 2015-08-30
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Pat
  • Star ratings:
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I recommend this bus!
No toilet paper in bathroom, no rules regarding customers and inappropriate cell phone usage.
  • Posted on: 2015-08-30
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: jenadeva Collins
  • Star ratings:
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I recommend this bus!
The issue that I have is not with the bus it the ticket agency 08 29 15 my 2 30pm was canceled and they fail in communicatING that to me via email or phone I had to stand there from 2.20pm to 3.30pm and that was very poor please address that so it doesn't happen again thank you
  • Posted on: 2015-08-29
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Vincent Cavazos
  • Star ratings:
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I recommend this bus!
Driver made us an hour late. He stop in Baltimore and took off. We had no clue where he went and he was gone for about 20-30 mins. That doesn't include how long we were still there after he got back to the bus. This wasn't the worst experience but if we you pay for a trip that gives you a scheduled time you should be there around that time. I understand being 10-20 mins past but not an hour. This is ridiculous and the driver was very unprofessional in his actions
  • Posted on: 2015-08-29
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Kashif muhammad
  • Star ratings:
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I recommend this bus!
Awsome
  • Posted on: 2015-08-28
  • Depature: Washington, DC
  • Arrival: Richmond, VA
  • Name: Victoria Buskey
  • Star ratings:
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I recommend this bus!
The outlets didnt work i would have loved to been able to use my laptop while i was on the bus. I love how we did get back before the schedule
  • Posted on: 2015-08-28
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Budean Alina
  • Star ratings:
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I recommend this bus!
Great! Thank you!
  • Posted on: 2015-08-28
  • Depature: New York, NY
  • Arrival: Rockville, MD
  • Name: Erica
  • Star ratings:
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I recommend this bus!
The wifi going there was not working smoothly.
  • Posted on: 2015-08-28
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Lakesha
  • Star ratings:
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I recommend this bus!
This was one of the best trips I have ever taken.
  • Posted on: 2015-08-27
  • Depature: New York, NY
  • Arrival: Rockville, MD
  • Name: Hannah
  • Star ratings:
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I recommend this bus!
The bus was very nice and clean. The bus driver allowed us a rest stop to stretch our legs and grab some food. I really liked the wifi and the ability to watch movies through the wifi. Overall, a good trip and would definitely ride again.
  • Posted on: 2015-08-27
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Vincent
  • Star ratings:
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I recommend this bus!
Very good service. Great fare. Arrived exactly on time in NY. Wi-Fi a bit uncertain and ineffective. Enjoyed the journey. Tried to be pleasant and appreciative towards driver but he didn't really engage. Highly efficient but a bit more personality would not go astray!! Would use this service again and recommend it. Thanks.
  • Posted on: 2015-08-27
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Katie
  • Star ratings:
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I recommend this bus!
The bus driver spent the majority of the journey on the phone. Not sure if it was hands free or an actual handheld phone, but either way it's ridiculous to do with a bus full of passengers on busy routes. I felt so unsafe because of this. The staff were rude and and unhelpful. AC was working which was good but wifi wasn't. Horrible journey and would never go with Eastern again.
  • Posted on: 2015-08-27
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: zj
  • Star ratings:
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I recommend this bus!
The bus broke down.
  • Posted on: 2015-08-26
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Prem
  • Star ratings:
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I recommend this bus!
This time they maintained schedule at time
  • Posted on: 2015-08-26
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: kiana aiken
  • Star ratings:
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I recommend this bus!
Claimed bus was equipped with wifi and a charging station which neither were there or not working . please inform riders thank you
  • Posted on: 2015-08-26
  • Depature: Rockville, MD
  • Arrival: New York, NY
  • Name: E. Allemohamad
  • Star ratings:
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I recommend this bus!
My husband & I had round trip tickets to NY. Going was ok except for annoying passenger talking on cell for a long period of time. I understand calls are sometime necessary but make them short!! Coming was better but running late 35 minutes. Over all give the bus a 4🌟!!! Thanks for the ride.
  • Posted on: 2015-08-26
  • Depature: Rockville, MD
  • Arrival: New York, NY
  • Name: Nipun manglik
  • Star ratings:
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I recommend this bus!
Very nice service and bus was clean
  • Posted on: 2015-08-25
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Yeasin
  • Star ratings:
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I recommend this bus!
Fantastic journey. Thanks.
  • Posted on: 2015-08-25
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: Yeasin
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I recommend this bus!
The bus was clean. From New York the bus started 20 mins late and reached in Richmond more than hour late.
  • Posted on: 2015-08-25
  • Depature: New York, NY
  • Arrival: Richmond, VA
  • Name: adewumi adesina
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I recommend this bus!
The Chinese handler at the bus stations need to be more friendly, stop yelling at customers and waving their hands to insult customers for no apparent reason. True, there is language barrier but, if they are patient and friendlier, there would be more understanding and better customer outcome.
  • Posted on: 2015-08-25
  • Depature: Richmond, VA
  • Arrival: New York, NY
  • Name: Katrina Gilliam
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I recommend this bus!
He was very punctual but it was very cold.
  • Posted on: 2015-08-25
  • Depature: Baltimore, MD
  • Arrival: New York, NY
  • Name: AJ Sinker
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I recommend this bus!
Great experience. Let me use my ticket from my phone as I was unable to print. Allowed me to board an earlier bus as I arrived early and there were extra seats. The seats on this bus weren't particularly comfortable, but there was enough leg room. The wifi worked but there were only outlets under some of the seats. Very good experience overall.
  • Posted on: 2015-08-25
  • Depature: New York, NY
  • Arrival: Washington, DC
  • Name: Satish
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I recommend this bus!
Bus dint arrive in time. It was not clean , and also toilet started smelling soon.
  • Posted on: 2015-08-25
  • Depature: Washington, DC
  • Arrival: New York, NY
  • Name: Taylor
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I recommend this bus!
The AC on the bus did not work properly in August heat. We rode from the station in DC to the pick up in Baltimore without circulating AC despite the complaints of passengers about the AC before leaving DC. The bus driver fiddled with buttons to tr