| PLEASE READ CAREFULLY
The purchase of any travel services represents your acceptance Terms &
Conditions set out herein. Please ensure that you read carefully and understand
these Terms & Conditions prior to booking.
Booking changes
A fee may be charged for any revision or alteration made to a reservation after
the booking is confirmed. Name changes or corrections may be treated as a
cancellation and cancellation fees will apply. A change of tour date or tour
itinerary may be treated as a cancellation, and normal cancellation fees will
apply.
Cancellations and Cancellation Fees
Regardless of reason, cancellations result in costly charges from our travel and
hotel providers covering penalties and fees incurred by canceling confirmed and
pending bookings. Therefore, cancellation penalties and or fees will apply. Time
of cancellation will be determined when notice is received and confirmed by our
office. Notice of cancellation must be made directly to Gotobus by email or
through web mail at Contact Us .
Cancellation penalties per person as follows:
- Up to 31 days prior to departure – No charge.
- 15-30 days prior to departure - 10% of total purchase amount.
- 7-14 days prior to departure - 25% of total purchase amount.
- 5-6 days prior to departure - 50% of total purchase amount.
- Within 3 days of departure - 100% of total purchase amount.
- Day of departure or no show - 100% per person.
- Unused features are non-refundable. No shows forfeit entire payment.
- There is 6% handling fee add-on to the above penalties.
Itinerary Variations
We constantly strives to improve tour itineraries and features. If such
improvements can be made, or unforeseen circumstances beyond our control make
changes necessary - we reserve the right to vary itineraries and to substitute
hotels. At certain peak periods duplicate departures may operate, and sometimes
in reverse order in which case hotels may vary from those stated on the
itinerary pages.
Tour Cancellation:
We reserves the right to cancel or re-schedule any tour departure in accordance
with operating requirements or circumstances beyond its control. If cancellation
is made any time prior to departure* of the tour, Gotobus' only liability will
be to refund to the passenger the amount it has received for the tour booking.
We will try to re-book the same or similar tour. Please note that we are not
liable for any cancellation penalties incurred on any other travel arrangements
including air tickets purchased separately from customers.
We are not responsible for any other travel arrangements affected due
to our cancellations.
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