PLEASE READ CAREFULLY
The purchase of any travel services represents your acceptance Terms &
Conditions set out herein. Please ensure that you read carefully and understand
these Terms & Conditions prior to booking.
Hotels listed for each tour may change due to special events,
conventions or other reasons beyond our control.
Meals when included are with a choice of menu. Dinner includes soup or
salad, main course, dessert and coffee, milk or tea. Wine, bar beverages,
appetizers or fancy desserts are at extra cost to you. Vegetarian, Kosher or
other diets can not be guaranteed but you can order appropriate items.
Baggage checked with us is brought to and from the hotel rooms in
Monterey and Solvang on the Cypress tour. In case of loss, our maximum liability
is $500.00 or repairs up to $50.00 for damage other than normal wear and tear.
Baggage handling is not included for Yosemite tours.
Cancellations and refunds
Regardless of reason, cancellations result in costly charges from our travel and
hotel providers covering penalties and fees incurred by canceling confirmed and
pending bookings. Therefore, cancellation penalties and or fees will apply. Time
of cancellation will be determined when notice is received and confirmed by our
office. Notice of cancellation must be made directly to Gotobus through web mail
at Contact Us. Your refund
request will be answered and processed promptly. If you do not receive any reply
within 2 business days, that means your request is not received successfully;
thus, the tour status remains "confirmed". Please contact us immediately at
617.354.2101.
Cancellation penalties per person as follows; there is 6% handling fee
of refund amount.
- Up to 21 days before tour date the charge is $50 per person.
A handling fee of $25 per booking will be charged for any alteration or
revision made to a reservation.
- 20 to 3 days prior tour date the charge is 50% of the tour cost.
A handling fee of $55 per transaction will be charged for any alteration or
revision made to a reservation.
- 2 days to 24 hours prior tour the charge is 75% of the tour cost.
A handling fee of $75 per transaction will be charged for any alteration or
revision made to a reservation.
- Less than 24 hours or No Show the charge is 100% of the tour cost.
We don't accept any alteration or revision made to a reservation.
- The refund is the amount paid minus the cancellation charge and handling
fee.
- We cannot grant refunds more than 30 days after completion of tour.
Itinerary Variations
We constantly strives to improve tour itineraries and features. If such
improvements can be made, or unforeseen circumstances beyond our control make
changes necessary - we reserve the right to vary itineraries and to substitute
hotels. At certain peak periods duplicate departures may operate, and sometimes
in reverse order in which case hotels may vary from those stated on the
itinerary pages.
Tour Cancellation
We reserves the right to cancel or re-schedule any tour departure in accordance
with operating requirements (e.g. minimum number of passengers) or circumstances
beyond its control. If cancellation is made any time prior to departure* of the
tour, Gotobus' only liability will be to refund to the passenger the amount it
has received for the tour booking. We will try to re-book the same or similar
tour. Please note that we are not liable for any cancellation penalties incurred
on any other travel arrangements including air tickets purchased separately from
customers.
We are not responsible for any other travel arrangements affected due
to our cancellations.
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