| PLEASE READ CAREFULLY
The purchase of any travel services represents your acceptance Terms & Conditions set out herein. Please ensure that you read carefully and understand these Terms & Conditions prior to booking.
What's Included in the Tour Price
Inter-city Travel: By private motorcoach, trains and ferries.
Touring: By air-conditioned / air-ventilated motorcoaches. Please note that on some Regional European First Class Tours and London sightseeing, motorcoaches without toilet facilities are used. In the Middle East and South America, air-conditioned / air-ventilated motorcoaches (or minibuses) without toilet facilities are used. If due to circumstances beyond our control coaches are used otherwise than as advertised, a refund of $10 per person will be made.
Hotel Accommodation: Prices are per person and based on two persons sharing a twin-bedded room with private bath or shower. When booking triple rooms please note that the third bed may be a 'roll-away' bed. Availability of triple rooms is limited. Note that single rooms in European hotels are generally smaller than twin-bedded rooms and European hotel standards, facilities and services provided may vary from those in other parts of the world and are often local in style.
Tour Director: Escorted tours are conducted in English only by a professional multi-lingual Tour Director.
Porterage & Luggage Allowance: Baggage handling for one suitcase per person on tour, at hotels, is included in the tour price. Due to limited coach capacity, this single bag should have dimensions not exceeding 30"x18"x10" (76x46x25cm) and weight not exceeding 50 lbs (23kg). A charge of up to US$5 per traveling day will be collected by the Tour Director if a second piece of baggage is carried, or if the suitcase exceeds the established weight and/or dimensions. However it cannot be guaranteed that more than one suitcase will be carried. Hand luggage should be one piece per person and should be limited in size (not exceeding 30x28x14cm or 12x11x6) so as to fit under your coach seat or in the small overhead shelf. These are the responsibility of each tour member and should be taken onto the motorcoach with you. Please note that luggage with telescopic handles and wheels will not fit in the overhead compartments and can therefore not be accepted as carry-on luggage for safety reasons.
Porterage at train stations is not included. We will not accept liability for any loss or damage to baggage or any of the passenger's belongings. Passengers should report any lost items to the Tour Director who will assist in completing a lost property form that can be used for any insurance claim in this matter. However, we cannot assist in locating any lost items once the passenger has returned home.
Tips and Taxes: All tips are included for services on tour provided by dining-room waiters, chambermaids and porters at hotels.
What's Not Included in the Tour Price
Airfares to and from your destination, except where specified, airport taxes and fees; passport and visa fees; airline fees for checked and/or excess baggage; airport transfers; insurances of all kinds; tips to Tour Directors, motorcoach drivers, local city guides and cruise staff; gratuities on ferries, trains and cruise ships; porterage at train stations; laundry; phone calls; minibar; beverages; meals not detailed in the itinerary; optional excursions; and all items of a personal nature. The tour price also does not cover costs and expenses, including the return to your home, if you leave the tour at your own volition or due to illness, or as a consequence of official action by the government of any country visited.
Cancellations and Cancellation Fees:
Notice of cancellation must be made in writing.
Tour Only (Land Tours)
No. of days prior to tour departure* and Cancellation Free as a % of total price:
Over 45 days: $US200
45 - 22 days: 25%
21 - 8 days: 30%
7 - 1 days: 50%
Departure day or later/no show: 100%
Refunds and Penalties:
Illness or Absenteeism: In the event of your withdrawal from a tour after commencement for reasons of illness, you must obtain a medical certificate in support of any insurance claim. We regret that no refunds can be made for absences from a tour, including but not limited to missed meals or sightseeing. We makes no representation or guarantees concerning reimbursements of funds paid by you under any insurance claim.
General Information and Conditions
Tour Prices: Are based on costs, charges, tariffs, rates, prices, taxes, levies and exchange rates as at time brochures went to print. Should these change, the price of your vacation may increase. No surcharges in respect of cost or currency fluctuations will be made once payment for the deposit of your land tour is received. This does not apply to fuel surcharges and any taxes, charges or levies imposed by any government or their agencies. In exchange for these guarantees, no refund will be made if costs are reduced. Please note that if the total tour price increases by more than 10%, passengers will have the right to cancel their tour within 7 days of notification of the surcharge without penalty.
Tour Cancellation: We reserves the right to cancel or re-schedule any tour departure in accordance with operating requirements or circumstances beyond its control. If cancellation is made any time prior to departure* of the tour, our only liability will be to refund to the passenger the amount it has received for the tour booking.
We are not responsible for any other travel arrangement affected due to our cancellations.
Travel Insurance: We recommend that all passengers purchase comprehensive travel insurance. Certain countries have a requirement for foreign visitors to have valid medical insurance on entry. We cannot be held responsible if a passenger is denied entry for being unable to provide details to the authorities of such insurance. We do not employ staff doctors or nurses. Should you need medical attention, it will be at local facilities, at your expense. We are not responsible for any costs incurred as a result of medical services, or for the quality of medical care or medical services you receive.
Complaints procedure: Should you have a complaint in respect of your vacation, you should inform your Tour Director/Representative immediately. If the matter cannot be resolved after the Tour Director's/Representative's best endeavors to do so during the holiday.
Responsibility
1. The Operators shall be responsible to the passenger for supplying the services and accommodations described on the website, except where such services cannot be supplied or the itinerary used is changed due to delays or other causes of whatever kind or nature beyond the control of the Operators. In such circumstances, the Operators will do their best to supply comparable services, accommodations and itineraries and there shall be no refund in this connection.
2. Where the passenger occupies a motorcoach seat fitted with a safety belt, neither the Operators nor their agents or co-operating organizations or service providers concerned will be liable for any injury, illness or death or for any loss or damages or claims whatsoever arising from any accident or incident, if the safety belt is not being worn at the time of such accident or incident.
3. Transportation companies, are not to be held responsible for any act, omission or event during the time passengers are not on transportation or conveyances. We rely on international convention which may apply to the services provided by us, our suppliers or agents with respect to any claim of any nature brought by you against us as a result of the provision of those services. International conventions which apply may include: Warsaw Convention 1929, (as amended by Hague Protocol and Montreal Protocol) in relation to air travel, or Montreal Convention; the Berne Convention for rail travel; Athens Convention 1974 for carriage by sea; the Geneva Convention for carriage by road and the Paris Convention 1962 for Hotels. We are to be regarded as having all benefit of these conventions on limiting our liability in relation to any claim for death, injury, loss, damage and delay to passengers and luggage. Enrollment in and payment for a tour shall constitute agreement and acceptance by the passenger of the terms and conditions set forth in this brochure which cannot be varied except in writing by an officer of the Company.
4. In the case of computer or human billing error we reserve the right to re-invoice passengers with correct billing.
5. We are not responsible for omissions, printing and/or typographical errors, in brochures, on Internet sites correspondence or invoices or in any other media where such information may be presented. We reserve the right to make corrections as required. The terms and conditions listed remain in effect until replaced. These terms and conditions replace all previous versions. |
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