PLEASE READ CAREFULLY
The purchase of any travel services represents your acceptance Terms &
Conditions set out herein. Please ensure that you read carefully and understand
these Terms & Conditions prior to booking.
PRICES: Prices are per person based upon shared twin room
occupancy. All prices are based on current exchange rates and are subject to
change without notice. If the US Dollar devalues by 5% or more, operator
reserves the right to increase prices accordingly. Prices are correct at time of publication. In case of human or computer error,
operator reserve the right to charge for the correct price or service. A full
refund will be made to passengers who choose not to pay an increase, provided
operator receives a written cancellation within five days of the price
increase notification.
Fuel Surcharges: All package prices include fuel surcharges based
upon prevailing rates at the time of agreements with suppliers. Fuel surcharges
are subject to change without notice due to fluctuating oil prices. Operator
reserves the right to amend tour prices at any time prior to receiving your
final tour payment due to increases in fuel surcharges imposed by suppliers
including airlines, cruise lines, motorcoach companies and hotels. To avoid
potential increases, you may choose to pay for your tour package in full at any
time.
PAYMENT & CANCELLATION
Full Payment is due at the time of reservation.
Cancellation: Once a partial or full payment has been made, cancellations will
only be accepted in writing. Cancellation terms will be applied based on the
date that the written cancellation is received and based on the following dates
prior to departure.
Cancellation fees per person as follows; there is 6%
handling fee of refund amount.
Hotel only:
Up to 31 days prior to departure: $100 p.p.
30 to 8 days prior to departure: $100 p.p. plus 1 night
7 days or less prior to departure: 100%
Reservations without Sea or River Cruise:
Up to 46 days prior to departure: $100 p.p.
45 to 31 days prior to departure: 50% of cost
30 days or less prior to departure: 100% of cost
Reservations with Greek Island or River Cruise:
Up to 61 days prior to departure: $200 p.p.
60 to 31 days prior to departure: 50% of cost
30 days or less prior to departure: 100% of cost
Reservations with Sea Cruise:
Up to 121 days prior to departure: $200 p.p.
120 to 91 days prior to departure: $300 p.p
90 to 61 days prior to departure: 35% of cost
60 to 31 days prior to departure: 50% of cost
30 days or less prior to departure: 100% of cost
Reservations with Galapagos Islands:
Up to 121 days prior to departure: $400 p.p.
120 to 61 days prior to departure: 35% of cost
60 days or less prior to departure: 100% of cost
Reservations with Passion Play 2010:
Up to 181 days prior to departure: $900 p.p.
180 to 121 days prior to departure: 50% of cost
120 to 61 days prior to departure: 75% of cost
60 days or less prior to departure: 100% of cost
Special Events & Products
Deposit, Final Payment, and Cancellation penalties may differ for special
events, select hotels and tour packages and will be advised at time of booking
on your invoice.
Reservation Changes: Changes to an existing reservation, whatever the cause,
will incur $50 per person plus any additional supplier fees. This includes name
changes* and removal of any services such as optional tours and transfers.
Changes or additions after departure are subject to local rates at
the time of amendment and must be paid directly by the passenger to the service
provider. There are no refunds for unused services.
Contact Information: Passengers are responsible to ensure that operator
Travel has the correctly spelled name, address, phone number, email and fax data
for all passengers. Names printed on the invoice must exactly match the first
and last name written in their passport (middle names or initials are not
needed). Operator will not be responsible for passengers who do not receive
documents due to inaccurate information.
Passports and Visas: Passengers are responsible for ensuring that they have the
proper travel documents and MUST CHECK with the respective consulate(s) or visa
agency to determine whether any visas or passports are required. Passports are
required to be valid for at least 6 months after the date of travel.
Children: All children under 18 must be accompanied by an adult. Minimum age for
children on escorted or guided tours is six. Minimum age for European River
Cruises is 12. There is no minimum age on independent packages. Discounts for
children sharing a room as third may apply to children under 12.
Travel Protection (Insurance): The cost of your trip may increase, due to personal emergencies that may affect your travel plans. Comprehensive trip insurance is therefore highly recommended by operator. Your premium is related to your trip cost, so you don't have to worry about being over-insured. Trip Protection Plan premiums are non-refundable. Click
here for more information.
Travelers with Disabilities: Tour participants requiring any
form of assistance are required to notify operator in writing at the time of
reservation, and must be accompanied by an individual responsible for providing
those services. Tour managers, guides, drivers or other tour, hotel, ship
personnel are not able to provide such assistance. Wheelchairs + Walkers: Due to
physical constraints and space limitations, wheelchairs and walkers may not be
taken aboard motor coaches and/or river cruise ships. Operator reserves the right to remove
any person from a tour or cruise who has not provided the required notification,
has not received written confirmation from operator, or does not comply with these
regulations. All related expenses, including those to return home, will be borne
by the passenger.
Hotel Accommodations: All rooms are standard twin-bedded (two single beds) rooms
with private facilities, unless you have specifically requested and paid for an
upgraded room category. Special requests such as bed types, smoking preference
and connecting rooms are subject to availability. Room selection in all cases,
unless otherwise reserved, is strictly at the discretion of the hotel's
management on a run-of-house basis. Triple rooms consist of standard twin beds
plus a sofa/folding bed or cot for third person. The number of persons
accommodated does not dictate the room size. Although available at most 4 and 5
star hotels, use of air-conditioning abroad differs greatly from the United
States. Many European hotels were built before central air-conditioning was
introduced. Air-conditioning is often shut down at night and from the end until
the start of the summer months. All hotel rates are based on operator agreements
with its suppliers and are not negotiable. Hotel check-in time is generally not
before 4:00 p.m. and check-out time is prior to noon. Please be sure that
adequate arrangements for accommodations have been taken into consideration when
a late night flight is being used. If a day room is included in the itinerary,
check-out will normally be 6:00 p.m. We reserve the right to make substitutions
with hotels of equal standard. There will be no refunds for any difference in
the cost of those accommodations.
Meals: As specified in each itinerary. Meals are based on the hotel's or
restaurant's buffet or set menu. In general, beverages are not included, unless
specifically stated.
Transfers: Transfers are provided as indicated for each tour by car, minibus, or
motor coach provided airfare is purchased from operator. If you purchase a
land-only tour, or if you deviate from the arrival and/or departure dates as
stated in the itinerary, you will automatically be billed for the transfer
service, which you may advise us to cancel at any time prior to your final tour
payment date. Your arrival transfer is guaranteed for up to one hour from your
scheduled arrival time in order to compensate for minor delays. Operator or
the transfer company will not be responsible for flight delays, for any reason,
beyond one hour from your originally scheduled arrival time. In case of a delay,
whether due to flight delay or time spent reporting baggage damage or loss, it
will be your responsibility to make other transfer arrangements such as a taxi.
Transfer costs are not refundable and any additional expenses will be your
responsibility.
Sightseeing: Will be operated by motor-vehicle, its size dictated by the number
of participants. All tours have been designed to accommodate individuals as
well as groups. The number of participants may vary during the tour, as operator accommodates travelers arriving on different airlines and on different
days of the week. Times listed in itineraries are approximate and meant only as
guidelines. It is your responsibility to arrive on time for all scheduled
flights, cruises, and package components. Arriving late may be considered a
"no-show", in which case you will not be eligible for refund for the unused service(s). We cannot guarantee the number of passengers who will be on any
given tour. You may find that you are traveling with a sizeable group or only
with your own companions. Services, however, will remain constant no matter the
number of tour participants. On dates including, but not limited to religious
holidays and national celebrations, some monuments and sites may be closed. On
these occasions, touring itineraries may be amended to reflect these closures.
Occasionally, during holidays and certain periods, due to unforeseen
circumstances there may be last-minute changes, sometimes after arrival, in the
sequence of the tour and/or hotels. Therefore, we reserve the right to adjust
the sequence and/or substitute any hotels with others of similar category. In
such cases there will be no cost adjustment.
Rail: Rail tickets are valid for the dates and times specified and once issued
are non-refundable. The possibility of date and/or time changes once issued is
strictly subject to availability and may by accompanied by rate increases.
Optional Sightseeing Tours: A limited selection of optional sightseeing tours
are available for purchase at any time until the final payment due date. Those
associated with escorted and guided programs will be available for purchase
locally based upon availability. Some optional tours require a minimum number of
participants and may not be operated; in such cases, the tour company will
attempt to notify you locally, and you will receive a full refund upon your
return home. Optional tours may be conducted in more than one language.
Non-Operation of Escorted Tour: Escorted tour packages are based upon a minimum
number of participants. Cancellation of any tour for lack of participation will
be advised at least 30 days prior to the tour's departure, and all money will be
refunded. Operator will not be held responsible for any costs relating to
the issuance and/or cancellation of airline tickets or visa fees. Voluntary
cancellations due to political instability, acts of terrorism, government
intervention or US State Department warning will be subject to the above fees,
provided the program is deemed (by operator) able to continue. Should operator elect to cancel a departure for any of these reasons, every effort will be
made to obtain refunds from suppliers, however no guarantees can be provided on
their behalf.
Group Harmony: To ensure the desired group synergy, operator reserves the
right to accept, reject or expel any individual who is deemed disruptive or
incompatible with the interests of the group. All expenses to do so will be
borne by the passenger
CUSTOMER SERVICE: All customer service issues must be submitted in writing and
received no later than 30 days following your return. Claims for refund of
undelivered services must be accompanied by payment receipt(s) and local
documentation. There will be no refunds for unused package tour services or
features, including missed transfers due to airline changes and/or missed
flights, unused meals, missed sightseeing tours, unused entrance fees, and
accommodations. Airline flight cancellations and delays for any reason are not
the responsibility of operator. Submit your claim directly to the airline.
Operator does not guarantee airline response. Eligible airline tickets may
only be refunded once the original paper coupons are returned to operator via a trackable overnight package; e-tickets do not need to be returned. Lost paper
tickets have no refund value. Processing of claims will take up to eight weeks
from the date operator receives relevant documents. These terms may not be changed
by anyone other than an authorized representative of operator and must be
documented in writing. Operator is not obliged to guarantee promises
(written or verbal) made by local hotel staff, tour guides, or any other persons
not under direct employ of operator.
RESPONSIBILITY: Operator and its representatives abroad
act only as independent contractors acting on behalf of neither the customer nor
the suppliers and principals. All exchange orders, coupons, and tickets, whether
paper or electronic, are issued subject to the terms and conditions under which
such means of transportation, accommodations, and other services are offered or
provided. The issuance and acceptance of such documents shall be deemed to be
consent to the further conditions. Operator does not own nor operate the
hotels, motor coaches, airlines, cruise lines, or any other service providers
which compose their tours, and will not be held responsible for changes and/or
cancellations for any reason by airlines, hotels or cruise ships.
The Travel Agent and/or Tour Operator, shall not be in any way
liable for injury, damage, loss, accident, delay, or irregularity in any
vehicle, or through the act of default of any company, or person engaged in
conveying passengers, or of any hotel proprietor, personnel, servant or any
other person otherwise in connection therewith. Operator shall not be held
responsible for potential risks and hazards associated with travel to
destinations included in this brochure, where injury, delay, or unanticipated
events may occur. Operator shall not assume responsibility for standards of
quality, hygiene, political stability, cuisine, sanitation facilities, diseases
or viruses contracted while traveling for any cause, cleanliness,
telecommunications facilities, methods of conducting business, emergency medical
evacuation, treatment, or medical services found in these destinations. Travel
to these areas may entail risks including but not limited to the hazards of
traveling in politically unstable areas, civil disturbances, war, and arbitrary
changes mandated by government authorities or private concerns. It is the
responsibility of the passenger(s) to check with the U.S. State Department,
Consular Information, click here for any current advisories and updates to the
destinations on their itinerary. Operator shall be held harmless from any
and all liability in connection with the foregoing. Operator cannot accept
responsibility for loss or expense due to delay or changes in transportation
schedule or other causes. Operator shall not be held responsible for
potential loss of services due to inclement weather conditions.
Any and all disputes and matters whatsoever arising under, in connection with or
incident to these Terms and Conditions, to the brochure, to the website, or any
other information relating in any way to the trip, or to the trip itself, shall
be litigated before the United States District Court for the Eastern District of
Pennsylvania, or as to those lawsuits to which the Federal Courts of the United
States lack subject matter jurisdiction, before a court located in Montgomery
County, Pennsylvania, U.S.A. to the exclusion of the courts of any other county,
state or country. Any suit to recover on any such claim is waived unless filed
within 180 days after the date of departure, and unless served on operator within
120 days after filing. |
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