Departure times and locations:

7:00am 441 9th St., Oakland, CA 94607 (New Saigon Supermarket)

7:45am 391 Sutter St., San Francisco, CA 94108 (Starbucks Coffee)

8:20am 2992 S. Norfolk St, San Mateo, CA 94403 (Marina Food Supermarket)

9:00am 10122 Bandley Dr, Cupertino, CA 95014 (Marina Food Supermarket)

9:30am 792 Barber Ln, Milpitas, CA 95035 (Ulferts Center)

• All domestic ground transportation via air-conditioned vehicle
• Bi- or multi-lingual tour (Level 3: fully-guided tour)
• Aquarium Admission, 17 Miles Admission
• All taxes and fees included

• All meals and drinks are not included
• Personal Expenses such as phone calls, alcoholic and bar beverages, optional admission/excursion fees are not included and may be significant. Gratuity to tour guide and bus driver (Suggested: $6/day in total)

• Language: All tours are escorted by professional bi- or multi-lingual tour and/or driver guides (English/Chinese). Depending on the number of passengers booked for a particular departure, tours and/or languages may be combined to operate the tours.

PLEASE READ CAREFULLY

The purchase of any travel services represents your acceptance Terms & Conditions set out herein. Please ensure that you read carefully and understand these Terms & Conditions prior to booking.

Cancellations and Alteration fees
Regardless of reason, cancellations result in costly charges from our travel and hotel providers covering penalties and fees incurred by canceling confirmed and pending bookings. Therefore, cancellation penalties and or fees will apply. Time of cancellation will be determined when notice is received and confirmed by our office. Notice of cancellation must be made directly to Gotobus through web mail at Contact Us. Your refund request will be answered and processed promptly. If you do not receive any reply within 2 business days, that means your request is not received successfully; thus, the tour status remains "confirmed". Please contact us immediately at 617.354.2101.

Cancellation penalties per person as follows; there is 6% handling fee of refund amount.

• Cancellations received up to 7 days prior to departure will incur a penalty of $60 per person.
  A handling fee of $25 per booking will be charged for any alteration or revision made to a reservation.
• Cancellations received within 4-6 days of departure will incur a penalty of $120 per person.
  A handling fee of $55 per transaction will be charged for any alteration or revision made to a reservation.
• Cancellations received within 3 days of departure will incur a penalty of 100% per person.
  We don't accept any alteration or revision made to a reservation.
• Unused features are non-refundable. No shows forfeit entire payment.
• We cannot grant refunds more than 30 days after completion of tour.

Itinerary Variations
We constantly strives to improve tour itineraries and features. If such improvements can be made, or unforeseen circumstances beyond our control make changes necessary - we reserve the right to vary itineraries and to substitute hotels. At certain peak periods duplicate departures may operate, and sometimes in reverse order in which case hotels may vary from those stated on the itinerary pages.

Tour Cancellation
We reserves the right to cancel or re-schedule any tour departure in accordance with operating requirements (e.g. minimum number of passengers) or circumstances beyond its control. If cancellation is made any time prior to departure* of the tour, Gotobus' only liability will be to refund to the passenger the amount it has received for the tour booking. We will try to re-book the same or similar tour. Please note that we are not liable for any cancellation penalties incurred on any other travel arrangements including air tickets purchased separately from customers.

We are not responsible for any other travel arrangements affected due to our cancellations.